# Victory Capital — user reviews > 111 indexed App Store user reviews of Victory Capital by Victory Capital Management Inc, rated 3.00/5 from 277 ratings. - Source: https://appshunter.io/ios/app/victory-capital/id1525447389/reviews - App overview in markdown: https://appshunter.io/ios/app/victory-capital/id1525447389.md - Rating breakdown: 5★ 94 · 4★ 25 · 3★ 30 · 2★ 36 · 1★ 92 ## What do users think of Victory Capital? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 User-friendly interface - 🔒 Secure login options - 💡 Useful investment information **Cons** - 🐛 Frequent app crashes - 🐛 Login issues - 🐛 Inability to access account details - 🔋 High battery consumption - 🕰️ Slow performance - 🔄 Excessive forced updates **Commonly reported bugs** - Biometric login not working - App freezes during loading - Unable to view 529 account details - Repeated login issues **Most requested features** - Add daily investment details - Improve navigation and account management - Provide better customer support - Enhance app stability and reliability ## Newest reviews (19 of 111) ### 3/5 — Change of Address notification *2026-06-05* The app brings a pop up for change of address verification. I have clicked on the ‘verify physical and mailing address’ multiple times, no progress. The app won’t let me move forward- please fix. **Developer response:** We apologize for any difficulty you are experiencing and would love the opportunity to assist you with this issue. Please call us at 1-800-235-8396 Monday-Friday from 7:30 AM – 7:00 PM CT. ### 2/5 — So so app *2026-02-23, version 2.76* App is nice when it works. Provides all necessary investment info. Latest update will not allow me to open the app so might have to remove it snd reinstall. Kind of a pain ### 2/5 — Too many updates *2026-02-13, version 2.75* Every time I click into the app there's a new update ### 3/5 — Minimally operable *2026-01-21* For two weeks I have been trying to sell a portion of my simple MMA, and the balance has been UNAVAILABLE. For the last week, when I select the account, it won’t even open the menu to sell. Fail fail fail. I am about to close this about. The only benefit it offers is it’s connected to my USAA account but that is true of so many other brokerages. About to lose a customer. ### 3/5 — Biometrics log in issue *2026-01-04* As others have mentioned, the biometric login option rarely works! I have to find my old password and try to login again, manually. This is very frustrating! Once I can log in, the app is pretty easy to use, so if the biometrics are fixed, I will give it a 5 star review! **Developer response:** Hi. We apologize for any issues logging in with biometrics. Please update the app with today's release and contact us if you still have issues with your biometric login. You can reach us at 1-800-235-8396. Our representatives are available by phone from 7:30 a.m. to 7 p.m. CT, Monday through Friday. ### 2/5 — Forced updates too frequent *2025-12-04, version 2.70* I get that sometimes apps need required updates, but it’s like every week or so I am forced to update before I can log in. It’s way too frequent and should be managed better. ### 1/5 — Mandatory updates and still can’t get into account *2025-11-07, version 2.68* I did two mandatory updates back to back and it has been days and I still can’t into my account. The app just spins at login. Very frustrating. Constant updates and app functionality does not improve. ### 1/5 — Moving to a different broker *2025-11-06, version 2.68* It’s pretty disappointing when an app is so bad that I move my entire retirement savings to a new investment service :/ ### 1/5 — Better method of contributing *2025-11-03, version 2.67* The Ugift feature is too complicated. It would be more convenient if there were a simpler way to contribute money. For instance a QR code or allowing cashapp or other fintech services as a form of payment would be beneficial. ### 1/5 — Biometric ID doesn’t work *2025-11-03, version 2.67* Latest update appears to have killed biometric ID function. Now just spins indefinitely trying to acquire ID and freezes all functionality even when you close the app. ### 1/5 — Broke *2025-11-03, version 2.65* The latest update broke biometric login… ### 1/5 — Broke *2025-10-25, version 2.65* The latest update biometric login… ### 1/5 — Biometric ID doesn’t work *2025-10-18, version 2.65* Latest update appears to have killed biometric ID function. Now just spins indefinitely trying to acquire ID and freezes all functionality even when you close the app. ### 1/5 — Can’t login *2025-10-18, version 2.65* Same as others have shared. Anytime the app updates, you can’t actually login. It just spins and then crashes. Worst app I’ve encountered. ### 1/5 — Can’t log in *2025-10-18, version 2.65* Am having the same issue as others. Updated the app, it asks me to sign in with biometrics, recognizes my sign-in, then I get the swirling circle until my phone goes to sleep. Terrible. ### 1/5 — Can’t even use biometrics now *2025-10-17, version 2.65* Ummm I update and can’t access my acct now. How can I revert back so can access my info? ### 1/5 — 1970 *2025-08-31, version 2.61* Slow login, have to go through multiple pages to actually get to my holdings. Sometimes the login is so slow it never happens. Trades take a long time to settle sometimes, too. Absolutely a nogo for active trading. Might as well go back in time and call your broker with a rotary phone or using a dime. ### 1/5 — Updates *2025-08-31, version 2.61* This app updates way too often. It’s a pain. Easier to just use the website. ### 2/5 — Minor frustrations *2025-08-28, version 2.61* Forces me to update with no apparent changes. I update all apps periodically. Also takes too many clicks just to check my balances. ## Most critical reviews (10 lowest-rated) ### 1/5 — Do not bank with Victory Capital *2026-04-06* Victory Capital has terrible service and poor financial returns. Their app is difficult to use and their web app is even worse. They experience frequent technical difficulties that prevent me from viewing my accounts or even accessing my money. They have terrible customer service that is unhelpful. I am in the process of withdrawing everything from them and they are preventing me from even doing that. **Developer response:** Hi Neal E. We appreciate you sharing your feedback. Our team is ready to assist you. Please call 1-800-235-8396 Monday-Friday from 7:30 AM – 7:00 PM CT. ### 1/5 — Disappointed *2026-03-14* Forms link doesn’t work. Customer service will not email RMD form. Will only snail mail. After waiting a week I called customer service they said it was mailed out that day. They waited a week to mail a form? I was told I they process requests in the order they’re received. They have a weeks backlog? A week later still no form. Similar issues last year and the year before. **Developer response:** We're sorry to hear of any issues downloading the form online but were unable to recreate the issue you experienced. If you have not received your form by mail and are still unable to download the form online to print at home, please contact us at 1-800-235-8396. Our representatives are available by phone from 7:30 a.m. to 7 p.m. CT, Monday through Friday. ### 1/5 — App wont work *2026-02-23, version 2.76* App wont let me in , requested update done and it won’t work ### 1/5 — Ver 2.7.6 totally inoperable *2026-02-23, version 2.76* Forced update today causes the app to stay on the “new version available” with the only option to click update now… which sends users to the App Store but… the app is current so that just sends you back to the new version page. ### 1/5 — Stopped working? *2026-02-23, version 2.76* Said I need to update. Updated. Still says I need to update! No further updates available. ### 1/5 — FIX CHIT *2026-02-23, version 2.76* won’t even open after 2.76 ### 1/5 — Awful *2025-12-24, version 2.71* Always issues with this app accessing, loading…whatever you try to do you will end up having to access the information through a desktop. It’s enough to push someone to consider switching investment companies. ### 1/5 — Thumbprint to open the app *2025-11-12, version 2.68* IT DOESN’T WORK! Please fix. This is the second iteration and it still doesn’t work. Grrrr. Thanks. ### 1/5 — Useless *2025-11-11, version 2.68* Cannot check performance over time. Very little built into this App. Service capability not even close to what could be done when Acct was with USAA. Feel betrayed by USAA for transferring investment to Victory. ### 1/5 — Bio login inop again *2025-11-09, version 2.68* Poorly maintained. Bio credentials not working for login after latest update. ## Most praised reviews (10 highest-rated) ### 5/5 — Does its job *2026-03-10* I use it to see how much money are in my growth funds. It shows me much money is in my growth funds. No complaints from me about the app. I do wish the company got my tax info to me a little sooner. **Developer response:** Hi. We appreciate you taking the time to provide this review. We’re happy to hear that you’ve enjoyed the mobile app experience. ### 5/5 — Mr. E *2023-06-23, version 2.4* Great App, easy to navigate and use. Thanks for putting the effort and work in at making it user friendly. Outstanding service! ### 5/5 — Very intuitive *2021-09-13, version 1.0.2* Easy to follow good instructions ### 5/5 — Great! *2021-08-27* Logging in and navigating the app has been very easy and straightforward. I love how user friendly this app is, even easier to use over the website! ### 5/5 — Glad to have the app *2021-08-25* Thanks so much for making an app!!! Super easy now to sign in with finger print to check my balance ### 5/5 — Nice and simple *2021-08-18* I had no problem signing in on my iPad, accessing my investments and making a trade. The new app is clean and easy to use. ### 5/5 — Unable to sign into account *2021-08-17* When signing into my VC account on iPhone, nothing happens. Input username/password and select done on keyboard, does not sign you in. Can’t comment about rest of the app if I can’t sign in. UPDATE: After working with the developer and updating to v1.0.1, now able to log in. App works fine. Hopefully in future versions landscape orientation is introduced to the iPad version. **Developer response:** Hello thag0205, we are happy to inform you that landscape mode is now available on our mobile app. Please upgrade to the latest version. If you have any questions, please call us at 1-800-235-8396 Monday-Friday from 7:30 AM – 8:00 PM CT and state “mobile app” at the voice prompt, and our team will be happy to assist you. Thank you! ### 5/5 — Elegant and functional *2021-08-15, version 1.0.1* The new Victory Capital app is well designed and lets me manage all the essentials of my investment accounts. ### 5/5 — Prompt update! *2021-08-15* Great app and responsive developer team! Well organized and actually seems a bit easier to use than the desktop site. ### 5/5 — Easy to use *2021-08-12* Quick setup and lot of useful information --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*