# Vidal Health — user reviews > 70 indexed App Store user reviews of Vidal Health by Vidal Health TPA, rated 4.20/5 from 3,236 ratings. - Source: https://appshunter.io/ios/app/vidal-health/id1276088464/reviews - App overview in markdown: https://appshunter.io/ios/app/vidal-health/id1276088464.md ## Newest reviews (10 of 70) ### 2/5 — While saving not able to give proper missing filed details *2025-10-22* After filling all the details, not able to save due to one filled empty, but not showing any error message related to that timing filed , needs to go to the each tab and checked again ### 1/5 — Needs heavy improvement *2025-02-06, version 24.92* I am not able to see the policy listed under my account id nor can I update my profile details as Save option is useless and doesn’t work. This is a very buggy application and needs a lot of UI/UX improvements. ### 2/5 — Submit claim button nit showing *2025-02-04, version 24.92* App is not stable for iphone. Submit claim button not working on opd. Kindly once test the app for ios. ### 1/5 — Beta tumse na ho payega. *2025-01-27, version 24.90* I got sick. I got admitted had treatment and got discharged. But ur app was and is loading……….! It’s been one and half months and still loading..! Look like its loading entire solar system. You guys Keep going, don’t come back. ### 2/5 — Looks like a high school project *2025-01-24, version 24.89* The app just doesn’t work. I installed the latest version today and still see only the progress wheel turning. Please review the app throughly. ### 1/5 — Apps keeps on loading *2025-01-23, version 24.88* This app keeps on loading and then it crashes. Such a poor product . When you re-install app, it will show you are signed in even if you log out earlier. ### 1/5 — Keeps crashing! *2025-01-21, version 24.87* U click on something- it resets! U go to add the documents- app crashes! Is anyone responsible to do these checks in the development team & release updates or are we to keep checking and the app continues to not function ### 3/5 — Not good App *2025-01-14, version 24.86* Not user friendly and lots of bugs in iOS platforms. Every time I open it closes immediately ### 1/5 — no data retrieval *2025-01-10, version 24.86* There is an issue in this app while installing the app and login in and opening. It’s always getting loaded no data getting loaded into the app. ### 1/5 — Terrible upgrade *2024-11-05, version 24.81* The app crashes and shuts automatically after you choose the document type under claims option in second screen. Super frustrating… ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2026-07-19* From the last update this week the app is not working. I can only see a white screen when opening the app. No options nothing is visible. The app and the customer service for claims is quite frustrating. Need to upload some documents for claims but unable to do so due to this issue. ### 1/5 — App not working *2026-07-02* Very disappointing experience with the Vidal Health app. The app is slow, frequently hangs, blank screens Claim tracking is confusing, and it takes too long to get updates. Customer support is difficult to reach and doesn’t provide timely or helpful responses. For an app that’s supposed to make healthcare easier, it ends up causing unnecessary frustration. I hope the developers improve the app’s performance, simplify the claim process, and provide better customer support. ### 1/5 — Pathetic app and company as well *2025-11-18* I was employee of Au small finance bank and they have tied up with Vidal health, last month during emergency my son got hospitalized and I called on toll free number to register claim but provided numbers were found “does not exist”, even worst after 2 days I tried approached through my organisation but again I failed. Now I am waiting for claim settlement but app is not working since a week and I wish claim get resolve without approaching legal doors ### 1/5 — I couldn’t view claim submission and network hospital option in App *2025-09-23* From the login, I couldn’t view the claim submission and network hospital option in the App, I visit to T nagar branch also, no proper response, still I’m facing this issue in my mobile and also I tired 2 more mobiles facing same issue. I don’t whom to contact further. Currently I’m 8 month pregnant, still I can’t view the network hospital… ### 1/5 — App not designed well *2025-09-11* App not designed well at all. It is very frustrating to use the app. For example to track claims, there are many entries instead of one out of which most don't show any record. If we go back from claim history we are refused to the home page. ### 1/5 — Useless Application *2025-08-15* There is an option to give feedback inside the application. But we cannot submit after writing their story 😂. Such an useless application and service. They are just taking money from corporate companies but not helping anybody as there are no network hospitals inside town or within town limits during emergency 🚨 ### 1/5 — Worst TPA for Health Insurance *2025-03-18* They will always try to give some kind reasons to not to process your claim. After keeping my claim open for 2 months finally they are asking that a report is missing, On asking there customer doesn’t know which report is required. Worst ever TPA Service. Won’t recommend. Go for Medi Assist. ### 1/5 — Document upload option not working *2025-03-14, version 25.3.0* Not able to upload documents for health check up ### 1/5 — Upload option not working. *2025-02-23, version 25.1.0* From past few days Ive been trying to upload the documents and unable to, tried even with iPad , no budge ### 1/5 — Page loading *2025-02-21, version 25.1.0* Upload page is loading for 4 days and still loading can u please help with this ## Most praised reviews (10 highest-rated) ### 5/5 — Support team *2026-06-17* It was very quick resolution provided by Geetanshu regarding my personal info updation as well as the claim processing timelines explanation. Also, claim settlement is within the specified timelines. ### 5/5 — After login into corporate Unable to open policy details *2026-05-28* After log in into the Vidal app once we click on policy tab app directly redirecting to login page again unable to download my Vidal cards I am trying from since last one week but still Getting the same Can help to resolve the issue ASAP Thanks Jagadesh ### 5/5 — Fast processing of claims *2026-02-27* Earlier I was very disappointed with the kind of interactions but off late it’s very smooth, fast and understandable ### 5/5 — Feed back *2026-02-13* Great service very helpful team. Not a single call or anything is required everything is automated and things are done within the timeframe. Thanks Vidal team ### 5/5 — Pathetic Service by Vidal Health *2026-01-23* very poor support. toll free no only gives basic info and ask to email but emails are not responded to at all. For a health insurance TPA this kind of delay and lack of support is unacceptable. There is no proper channel that actually helps customers. ### 5/5 — Amazing Support *2025-12-26* I have initiated a reimbursement case and it was cleared in two days. Got only one query and that too was very clear. And my claim approved in 1 day ### 5/5 — Quick and easy reimbursement *2025-10-17* Easy to claim the reimbursement from the portal and claim settled within 3 working days. No hassle at all. ### 5/5 — Smooth claim process *2025-06-14* Easy to use and filing and tracking claims is super easy with this app. The process is quick, transparent and saves a lot of time. Very satisfied! ### 5/5 — Great experience with the new update *2025-06-10* Previously the app was quite difficult to understand and the UI was not at all user friendly neither the process With the latest updates, they have improved very well. Definitely a 5 star rating. ### 5/5 — Very good IPD reimbursement experience *2025-04-15* Reimbursement claim for hospitalisation got approved in 2 days after raising claim from mobile app. Without any follow-up. Also the claim progress using sms and app is accurate --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*