# Video Safe 2 - Photos & Video — user reviews > 295 indexed App Store user reviews of Video Safe 2 by Collect3 Pty Ltd, rated 4.70/5 from 3,312 ratings. - Source: https://appshunter.io/ios/app/video-safe-2-photos-and-video/id479061075/reviews - App overview in markdown: https://appshunter.io/ios/app/video-safe-2-photos-and-video/id479061075.md - Rating breakdown: 5★ 2,840 · 4★ 275 · 3★ 69 · 2★ 27 · 1★ 101 ## What do users think of Video Safe 2? Overall sentiment: negative **Pros** - 👍 Easy to use - 🔒 Secure storage - 🚀 Reliable performance - 📱 Seamless device sync **Cons** - 🐛 Frequent crashes - 🔍 Poor customer support - 💾 Data loss issues - 🔄 Inconsistent updates **Commonly reported bugs** - Sync failures with iCloud - Incompatibility with latest iOS versions - Deleted content not recoverable **Most requested features** - Dark mode option - Improved file management - Better video playback controls - Expanded file format support ## Newest reviews (10 of 295) ### 3/5 — Good but not Great yet *2026-07-14, version 2.5.7* I like the concept of this app but for some reason pictures don’t always download from the cloud. If they fix that then for sure 5 stars ### 4/5 — Password *2026-06-02, version 2.5.7* Any idea how can I reset my password? I forgot my Password 🤦🏽‍♂️ ### 4/5 — Gets the job done reliable *2026-03-04* Great for storing private pics. Missing a few features hand gestures - like pull down to close pic and go back to gallery view. No issues ever though. Thanks ### 2/5 — Latest update broke landscape mode *2026-03-01, version 2.5.7* The app doesn’t recognize landscape mode after the latest update. Sometimes closing out the app and re launching it helps ### 1/5 — No response *2025-10-22, version 2.5.6* I recently purchased a new iPhone and all my pic from this app were not uploaded when I logged into iCloud account . I emailed this company and have received no response . Will be using a different app in the future if no response is received. ### 1/5 — Lost everything *2025-09-27, version 2.5.6* Lost everything ### 1/5 — No Customer Support *2025-09-09, version 2.5.6* I have emailed for help countless times with ZERO response! Lost all my files!! ### 1/5 — Take off App Store *2025-08-25* I had this app for years, similar to other reviewers. Was going well until, I relied on their customer support. When I asked why there isn’t a wait to delete the “date” option that time stamps all videos and pics? In response I got a snarky reply, “ Why would you want to do that?” Does it matter?? Why isn’t there an option for a simple request. Definitely going with another developer. ### 1/5 — Deletes videos *2025-08-08, version 2.5.6* I used to love this app until one day I lost most of my videos with no way to get them back. Reach out for support multiple times with no response back. ### 1/5 — Help *2025-05-18, version 2.5.6* Don’t! You will lose your stuff and get no support!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Loading time *2026-08-15, version 2.5.7* Takes forever ### 1/5 — File not opening and is always saying download *2026-08-02, version 2.5.7* The files are not opening and showing downloading even after leaving it for hours. This was not the case before: I have cloud backup on and everything on ### 1/5 — Does not download *2026-07-02, version 2.5.7* Takes forever to download the saved videos through iCloud. I have own this app for years and now it won't let me see the videos that was saved on iCloud. It keeps on saying it has not downloaded. I have to keep the app open for hours just to get a few videos to download. ### 1/5 — Crashes often *2026-05-10, version 2.5.7* I like the concept but not all my content never loads and the app crashes often. ### 1/5 — Improve *2026-04-25, version 2.5.7* Add favorite option ### 1/5 — Kein Übertragen möglich *2026-03-16* Es ist nicht mehr möglich Medien über USB zu übertragen. Per FTP gibt es auch nur Fehlermeldung. Einziger Weg ist nur noch über die Apple Fotos App. Ursprünglich hatte ich nie Probleme. ### 1/5 — Does not download *2026-02-25, version 2.5.7* Takes forever to download the saved videos through iCloud. ### 1/5 — Upload *2026-02-20, version 2.5.7* Every time I change or upgrade my phone it takes months to download video’s and photos. I’ll watch and wait until it’s done then next time I log on I’ll have another 450 to download. ### 1/5 — Crashes often *2025-11-19, version 2.5.6* I like the concept but not all my content loads and the app crashes often. ### 1/5 — Frequently loses files *2025-11-07* Anything saved to its cloud eventually disappears and you can never get it back. Thousands of people have reported it on trust pilot and reddit. It’s been happening for years with no response from the creators. I save everything locally as a duplicate and every so often. Anything that is in its cloud server disappears! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app for years *2026-07-26, version 2.5.7* Been using for around 9 years. Always reliable. 👍👍 ### 5/5 — Functionality *2026-07-21* Amazing app. The latest update removed some features I preferred. You can no longer lock the screen in either portrait or landscape mode. Locking in portrait isn't necessary because the iPhone can handle that automatically, but if I am lying on my side, I’d like the view to stay in landscape. With the removal of the locking feature, the “in app” brightness adjustment was also taken out. I liked that it reverted to the phone's preset brightness after locking and unlocking. Accessing media from the cloud can be slow if you have large data files. Some other features I liked are missing, but they are mentioned in previous comments. Overall, GREAT app. Highly recommended. ### 5/5 — Love the app yet needs a slight tweak *2026-07-19* The app has gotten better since this last update but they removed the ability to copy pictures from the recycling bin. It’s easier to just through the pictures you want to keep private in the recycling bin then upload them to this app but now that option isnt available. Also gifs once worked long ago not for many versions now. ### 5/5 — Functionality *2026-07-16* Amazing app. The most recent upgrade removed a few features that I prefer. You can no longer lock the screen in either portrait or landscape. Locking in portrait is unnecessary because the iPhone can do that on its own, but if I am laying on my side I’d prefer for the view to stay in landscape. Along with the locking preference went the “in app” brightness adjustment. I enjoyed that it changed back to the phones preset brightness level after the phone was locked and unlocked. Other functions were missing that I enjoyed, but they are covered in prior comments. Overall, GREAT app. Highly recommended. ### 5/5 — Vid Safe 2 *2026-06-18, version 2.5.7* Best storage app ever.. ### 5/5 — Up dated *2026-06-17, version 2.5.7* With slow motion ### 5/5 — Go-to *2026-06-03, version 2.5.7* Wish it had scrubbing but it’s super solid ### 5/5 — Перестал работать *2026-03-16* iOS 12.5.8 перестала открываться программа, да планшет старый, но другого нет и я бы хотел что бы программа продолжала работать! Прошу решить проблему! В программе есть материалы совершенно эксклюзивные и не хотелось бы их потерять! ### 5/5 — Thx for continued work! *2026-01-19, version 2.5.7* Been a user/fan for 13 years! ### 5/5 — 求更新 *2025-05-03* 破软件，2年没更新，功能越来越差了，部分链接点不开呢 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*