# Video Vault - Downloader Photo — user reviews > 263 indexed App Store user reviews of Video Vault by Nguyen Nam Giang, rated 3.80/5 from 389 ratings. - Source: https://appshunter.io/ios/app/video-vault-downloader-photo/id1161223832/reviews - App overview in markdown: https://appshunter.io/ios/app/video-vault-downloader-photo/id1161223832.md - Rating breakdown: 5★ 228 · 4★ 34 · 3★ 26 · 2★ 18 · 1★ 83 ## What do users think of Video Vault? Overall sentiment: negative **Pros** - 🚀 Fantastic and easy to use - 👍 Great app with potential **Cons** - 🐛 Crashes and doesn't work - 💰 Asking to pay again after previous purchase - 🚫 Can't download/save videos anymore - 🤔 Confusing UI changes and missing features **Commonly reported bugs** - App crashes on launch - Can't restore previous purchases - Downloading and saving videos no longer works **Most requested features** - Restore previous purchase and access to downloaded videos - Bring back ability to download, edit, and save videos - Improve stability and reliability of the app ## Newest reviews (15 of 263) ### 3/5 — Can’t export the video file to the photo library *2024-06-12, version 3.4* Can’t export the video file to the photo library ### 4/5 — super app *2024-04-10, version 3.2* Aber seit letzter Update ist nicht möglich Clips hinteinander oder mixed play,Auch nicht wenn die App in Hintergrund läuft funktioniert ,kann man die App nicht richtig bedienen, nächste Lied vor zurück,Pause nichts🥺nur optisch Zusehen,hoffe ihr fixt es,und die Videos bearbeiten ist schwer ,nicht stabil,man wartet fast 19 Minuten auf einen Clip mit 130 min. und kurz vor Ende , stürzt ab,auch mit Clips Fed in Out, passiert nichts,eine Version 3 Jahren war besser als Jetzt,und selbst auf ein iPhone 4 hat's besser geklappt.sogar Mehr Option als Jetzt, extrem abgespeckt und werde fast zum löschen der App von euch gezwungen😏 ### 1/5 — Refund *2024-02-24, version 3.2* Can you kindly refund my money, after updating I lost everything I had, unable to restore I can't upload and save the video anymore, I paid for services that is not even working at all ### 1/5 — Не очень *2024-02-23* Нет возможности сохранить видео ### 3/5 — Please fix bugs asap *2024-02-21, version 3.2* I bought this app years ago, now update new version says me “Upgrade” error message when I tried creat new folder. I might purchase AD free at that time in old version app. However it doesn’t allow me to purchase lifetime option, persistently error message appears “I’ve purchased”. So I can’t upgrade and so I can’t add new folders anymore. Please fix this problem immediately. ### 3/5 — please help! *2024-02-16, version 3.2* i’m using this app many years , but now after update it’s doesn’t work! i can’t download new videos ### 1/5 — Let down *2024-01-29, version 3.1* Latest update has completely ruined the app, Can’t download anymore. Don’t wast your time with this one. ### 1/5 — Non-Functioning *2024-01-25, version 3.1* One of the most reliable apps for years until the latest update. A few clicks and it quickly becomes apparent that the uploading and downloading portions of the app are not responding or operating. Either don’t update it if you still have a working version or might-as-well delete it and hunt for a replacement if you already did the update. So sad. Amongst numerous apps out there, this one was a little treasure. *smh* ### 1/5 — Update *2024-01-22, version 3.1* The update took everything away that was great about this app. Old version was superior. ### 1/5 — Purchase Glitch Issues *2024-01-21, version 3.1* I purchased this years ago and since the app updated just before the new year December 2023 it no longer works and will not allow me to free up my stored videos. No response from support and no new updates have resolved issues. This app no longer works as originally designed. ### 1/5 — Not working properly *2024-01-19, version 3.1* Since app updated, not been able to download videos…sad ### 2/5 — Can’t restore purchase after upgrade *2024-01-16* That’s weird(( ### 1/5 — Lifetime purchase is a rip off, dont buy it. *2024-01-07, version 3.1* After buying the lifetime plan, there’s no accessing it, nor there is support or answers for support from developer. ### 4/5 — ? Why *2024-01-07, version 3.1* The New Update Is So Complicated, I Can’t Download Videos From YouTube Anymore, Unless This App Brings It Back For The 4.0 Update ### 4/5 — Restore purchase issues *2024-01-06* The app is great not gonna lie had it for at least a couple years now for all my music files, and I was able to move files from the app to the camera roll, which was a godsend! With this new update, though it automatically says I need to upgrade even though I’ve already purchased the lifetime option which turns into me not being able to add any more files until I upgrade please fix this as soon as possible. It’s a great app I would hate to have to go to a different one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Man whats happend to the app? *2025-03-23, version 3.4* Man this app used to be so much better. I ised to be able to download videos from the internet, save them, edit them, edit the audio of them. But now I can’t even save them to my gallery let alone find how to do all the other stuff you used to be able to do with this app. And I could’ve sworn I payed for the full app already, why is it asking me to pay again? ### 1/5 — Video Vault *2025-02-03, version 3.4* Sehr sehr sehr sehr sehr schlecht App ! Super schlecht App ! Muss raus ! Sofort raus !!! ### 1/5 — Trato injusto de la comapy , unfair marketing strategy *2025-01-12, version 3.4* Ya había pagado por la versión premium y al actualizar la app. Ahora me piden pagar 599 por uso sin límite. I had already payed for the premium version of the app. You made me update the app and now i have to pay 599 to use it ### 1/5 — Edit *2025-01-06, version 3.4* Edit and save to album or sharing in whatsapp option is missing in the updated version. Older version had some edit facilities. Now waste to use this software ### 1/5 — Purchased app asking to purchase again *2025-01-03, version 3.4* I’ve already purchased this app and loved it. The app was upgraded and asking me to purchase it again. I sent several emails to fix this issue but silence on your end. Please help ### 1/5 — Can’t download videos *2024-12-13, version 3.4* I need help with downloading videos I used to download for free but now that I paid I can’t download anything. Please assist to download ### 1/5 — Update ruined this app *2024-09-04, version 3.4* Paid to get no ads when this came out years ago,updated itself in September 2024 and now I can’t download videos or send videos I have downloaded to my photo roll,used to be able to and then wats app them to friends.developers have destroyed this app it’s basically useless now thanks a lot!! ### 1/5 — Man whats happend to the app? *2024-05-24* This used to be one of my favorite apps, now it’s terrible they’ve updated it and it just doesn’t work anymore. The browser is terrible now, you used to be able to go directly to a website by typing the link, now you can only search for it. And I can’t figure out how to download ANYTHING from the browser anymore. Terrible. Garbage. Change it back ### 1/5 — Péssimo *2024-05-17, version 3.3* Versão anterior era melhor dava pra colar os links e baixar esse formato com o navegador do Google não deixa consultar o link direto, abre a barra de busca do Google não o site. ### 1/5 — Paid for the upgrade and it still limits me to 20 pictures, they stole my $17.99 *2024-03-12, version 3.2* Don't make the mistake I did ## Most praised reviews (10 highest-rated) ### 5/5 — For FB it’s fantastic & Easy *2025-06-24, version 3.4* I save multiple videos from FB. It’s fantastic and easy. With YouTube, it’s not as easy. But I love this app. It has so much potential. ### 5/5 — Back on track *2024-05-27, version 3.4* This app allows downloading videos again. All is well. ### 5/5 — Can’t upgrade *2024-02-29, version 3.2* I enjoyed using your product. Want to upgrade but it won’t except any payment. What do next? Please debug system and software. People can use and upgrade. Thanks. ### 5/5 — Is the developer alive? Why the silence? *2024-02-07, version 3.2* Why are the issues not being fixed. I’ve had this app for YEEAAARRS. All the sudden you changed the app to create a new subscription model…and even current users are being affected. I purchased the full version a long time ago, and now it’s asking me $17.99 one time purchase. Even if I TRY to purchase it won’t let me. This is completely broken. Even “restore purchase” doesn’t do anything. So many EMAILS sent, no response. So many negative reviews, NO updates. I’d appreciate some type of response like “working on it. expecting it to be resolved by X date” instead of ghosting….im definitely going to be switching to another app once I find one that is comparable to the ORIGINAL version of this one. -100/10 ### 5/5 — I Miss the old version of video vault APP. *2024-01-29* Can you please put the old version of it back on please 🙏🤞 ### 5/5 — Videos *2023-12-22, version 3.0* How do I save the videos to my phone from this app ### 5/5 — Need help *2023-11-12, version 2.0* Hi, I’m a paid member, but apps currently not working. Why? ### 5/5 — Excellent *2023-09-03, version 2.0* Been looking for an app like this for a long time ### 5/5 — App keeps crashing *2023-04-13, version 2.0* I’ve had this app since 2019 now it keeps crashing ### 5/5 — Uygulama Çalışmıyor *2023-04-06, version 2.0* Uygulama kendini atıyor --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*