# VidyoEngage > Video customer engagement solution for contact centers with routing and surveys. (iPhone/iPad app by Vidyo Inc..) - Source: https://appshunter.io/ios/app/vidyoengage/id1311165607 (this page in markdown: same URL + `.md`) - Developer: [Vidyo Inc.](https://appshunter.io/developer/444062467) - Category: Business, Productivity - Price: Free - Rating: 5.00/5 from 4 App Store ratings - Age rating: 4+ - Requires: iOS 8.0 · 40 MB - Languages: French (France), German (Germany), American English, Polish, Swedish - Released: 2018-03-29 - Data updated: 2026-08-13 - Monetization: subscription - User reviews in markdown: https://appshunter.io/ios/app/vidyoengage/id1311165607/reviews.md ## What is VidyoEngage? VidyoEngage is a turnkey solution for video customer engagement that enables click-to video chat, skill-based routing, customer waiting treatments, post-call surveys, and call summaries. Ideal for customer contact centers and service centers who want to add a video communications channel, VidyoEngage helps bridge the gap between online convenience and emotional connections with your customers. This app requires a paid subscription to VidyoEngage cloud services. By installing this application, you acknowledge that you have read and understood this description. You acknowledge that this application may require access to your camera to function properly. You consent to receive communications, updates, and upgrades from Vidyo for this application or from the operator of any Vidyo system to which this application connects (an "Operator"). The Operator of each Vidyo system to which this application connects may collect meeting usage data and personal information, such as your screen name and IP address, from the application when it connects to such system, which will be subject to any terms of services, privacy policy and/or similar provisions of such Operator. You can withdraw your consent at any time by uninstalling this application. If you need assistance with removing this application, please contact support@vidyo.com. ## Key features - Click-to-video chat - Skill-based routing - Customer waiting treatments - Post-call surveys - Call summaries - Video communications channel ## Frequently asked questions about VidyoEngage ### What is VidyoEngage? VidyoEngage is a business application designed for video customer engagement. It offers features like click-to-video chat, skill-based routing, and post-call surveys to improve customer interactions for contact and service centers. ### Does VidyoEngage require a subscription? Yes, VidyoEngage requires a paid subscription to its cloud services to function. The application itself is free to install, but access to its features is dependent on an active subscription. ### What devices does VidyoEngage support? VidyoEngage is available for iPhone, iPad, and iPod devices. It is designed to provide video engagement solutions across Apple's mobile and tablet platforms. ### How often is VidyoEngage updated? The latest version of VidyoEngage is 19.1.2, which was last updated on May 18, 2020. While specific update frequency isn't detailed, this indicates it receives ongoing development. ### Is VidyoEngage suitable for businesses of all sizes? VidyoEngage is ideal for customer contact centers and service centers. Its features are geared towards businesses that want to add a video communications channel to their customer service operations. ### What kind of data does VidyoEngage collect? The operator of the Vidyo system may collect meeting usage data and personal information, such as your screen name and IP address, when you connect. This collection is subject to the operator's terms of service and privacy policy. ### How can I uninstall VidyoEngage? You can withdraw your consent and remove VidyoEngage at any time by uninstalling the application. For assistance with removal, you can contact support@vidyo.com. ### What is the user sentiment for VidyoEngage? VidyoEngage has a high user rating of 5.0 stars based on 4 ratings, suggesting a very positive user sentiment among its current users. ## Version history (last 5 releases) ### 19.1.2 — 2020-05-18 Updated VidyoClient Library To VC 3.5.21GA Resolved Application Crashes Resolved Device Switching Issues Resolved Issues With Reading Profile Properties From Tenant ### 19.1.1 — 2020-01-15 Fixed bug with checkInteraction API usage ### 19.1 — 2019-05-23 Custom Webview Support VidyoClient Log Levels Updated Advertising Video Autoplay Turned Off ### 18.4.2 — 2019-04-05 Added German Language Support Localization Fixes Miscellaneous Bug Fixes ### 18.4.1 — 2019-02-24 Localization Gaps Were Fixed Cosmetic UI Issues Addressed Bug Fixes ## Apps similar to VidyoEngage | App | Rating | Price | Category | | --- | --- | --- | --- | | [Paw Partner](https://appshunter.io/ios/app/paw-partner/id1470136560) | 3.6 (33) | Free | Business | | [Go Kinetic](https://appshunter.io/ios/app/go-kinetic/id1342262959) | 4.8 (92,342) | Free | Business | | [Verint WorkView](https://appshunter.io/ios/app/verint-workview/id1159868631) | 4.7 (3,145) | Free | Business | ## More apps by Vidyo Inc. - [VidyoMobile](https://appshunter.io/ios/app/vidyomobile/id444062464) - [Qumu HD](https://appshunter.io/ios/app/qumu-hd/id477259042) - [Lifesize Video Conferencing](https://appshunter.io/ios/app/lifesize-video-conferencing/id854663434) - [VidyoConnect](https://appshunter.io/ios/app/vidyoconnect/id1103823278) - [Qumu Capture](https://appshunter.io/ios/app/qumu-capture/id1122949978) - [Qumu View](https://appshunter.io/ios/app/qumu-view/id1198929681) All apps by Vidyo Inc.: https://appshunter.io/developer/444062467 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*