# VidyoMobile — user reviews > 70 indexed App Store user reviews of VidyoMobile by Vidyo Inc., rated 2.10/5 from 85 ratings. - Source: https://appshunter.io/ios/app/vidyomobile/id444062464/reviews - App overview in markdown: https://appshunter.io/ios/app/vidyomobile/id444062464.md - Rating breakdown: 5★ 14 · 4★ 5 · 3★ 7 · 2★ 5 · 1★ 54 ## What do users think of VidyoMobile? Overall sentiment: negative **Pros** - 👍 Great video quality - 👍 Reliable connection (sometimes) - 👍 Good in poor conditions **Cons** - 🐛 Frequent crashes - 🐛 Poor connection stability - 🐛 Difficult to join meetings - 🐛 Not user-friendly - 🐛 Outdated interface - 🐛 High battery drain - 🐛 Uses cell data on WiFi - 🐛 Lacks essential features **Commonly reported bugs** - App crashes on startup - Cannot connect at all - Takes 20+ minutes to login - App constantly crashes - Clients struggle to install - Asks for 'Portal' without explanation - Cannot see all meeting participants - Screen sharing issues - Cannot mute others - General failures reported - Laptop interface bad (small window/font) - Unable to join unlocked conferences - Cannot get past the first screen - Fails to join meetings - Error message 'unable to resolve server address' - Mic doesn't always work when unmuted - No way to move forward after agreeing to terms - Cannot get past the first screen - Login box doesn't accept input - App is laggy and slow to respond - Instantly crashes after update - Attendees list button does nothing - No way to participate in chat - Video rotates from landscape to portrait on text message - Portal URL shows in password field after relog - Login fails on iPad with iOS7 - Latest desktop version does not login to portal - Remembers name and password without option to delete - Uses cell data when on WiFi - Camera won't zoom out on new iPad - Login broken on iPhone 5 - Server indicates no more licenses - App not backwards compatible after update - Won't work after upgrading to iOS 5 **Most requested features** - Virtual backgrounds - Ability to share sound with screen share - Improve connection stability - Easier client installation - Better iOS performance - Add chat functionality - Allow muting others - Improve attendee list visibility - Screen sharing improvements - Add dark mode - Improve landscape/portrait handling - Allow saving h.323/sip numbers - Far end camera controls - Auto attendants transport control - Fix iOS 9.1 login input issue - Fix landscape rotation bug on text message - Add instructions/help section - Allow clearing saved credentials - Improve zoom functionality on iPad - Fix iOS 5 compatibility issue - Fix credential corruption on relogin ## Newest reviews (16 of 70) ### 2/5 — Chemo class on VidyoMobile *2020-09-04* Not in sync with instructions given verbally: “Well send the email all you do is click on the numbered link” No such link appeared, needs improvement. ### 1/5 — What the heck *2020-04-20* It wouldn’t let me get into conferences that were unlocked. It loaded for 5 minutes and said; “unable to join locked conference’ FIX THIS PLEASE ### 1/5 — It sucked *2020-03-01* It was awful, literally could not get past the first screen. ### 1/5 — Trash *2020-01-17* Trash ### 1/5 — Can not control meetings on iOS *2019-01-08* Very weak app. Missing key features in iOS ### 2/5 — Works but Missing features *2018-08-29* Joining a meeting was easy, but on iOS at least, the button with the person icon (attendee list?) did nothing (as another reviewer noted 6 months ago) and there was no way to participate in chat with the presenter. It must have been an option on a laptop or other devices, but I found no way to do that on the phone. ### 1/5 — Not optimized for iPhone X *2018-07-11* Vidyo interface is outdated and not optimized for iPhone X. ### 2/5 — Can’t access features *2018-02-11* The video stream is usually good quality, but I can’t see a list of names of people on the call (the button does nothing). I cannot share my screen, however I understand if the last point is a limitation of iOS. Would really appreciate an update including these features. ### 1/5 — Base cert issue *2017-12-05* Ever since new base cert applied in v 2.2.6, receive error message "unable to resolve server address" when entering portal FQDN. Cannot even get to login screen. Change base cert in iOS version!!! ### 1/5 — Fails to join meetings *2017-10-18* Reports operation failure: general failure... helpful. ### 1/5 — Piece of junk *2017-08-25, version 2.4.0* I haven't seen yet it is working. ### 1/5 — Portal *2017-06-10, version 2.4.0* What does portal mean? ### 1/5 — Bye bye battery *2017-05-25, version 2.4.0* Have Vidyo on premise and the app is the worst. Keeps degrading in quality and frame rate. Putting a monitor on my iPad Pro showed it using 1.5 cores of its two cores on the CPU. Battery was still draining even plugged in. Logs show lowering of frame rate due to critical CPU levels. This happens on all my devices. Video becomes unusable. ### 1/5 — Didn't work *2017-04-22, version 2.3.0* Deleted right after installing.. couldn't able to use it, not user friendly, no instructions. Just hangs in 2nd screen ### 1/5 — Don't buy it *2017-01-18, version 2.2.5* Doesn't work ### 4/5 — Great video quality *2016-08-11, version 2.2.2* Great video quality and can hear people fine, but mic doesn't always work when unmuted for iOS 9.3.1 and 9.3.3. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage app *2022-06-02* This app is pure trash. Either you can’t connect at all or the app just crashes upon startup. Unfortunate but completely on brand that UPMC uses this for patient visits! ### 1/5 — Why *2021-10-15* Why would I want a separate on-screen keyboard from my usual one? And why would I want it to look like THAT? If Skype or Zoom is Windows 10, this app is Windows 95. ### 1/5 — Poor connection ability. *2021-03-29* My counseling office uses this app to meet with their clients. Everytime i try to log in to meet with my counselor it takes 20+ minutes to login and i give a least ten minutes ahead to login and stuff. I dont know if the app developers need to give this app an update or what but everyone is saying this works great for ios but it doesnt for mine. Very disappointed ### 1/5 — Not good for this pandemic *2021-01-20, version 2.4.5* I am forced to use this app for work. When this is compared to other video portals, it is absolutely the worst. The app constantly crashes, it’s not easy for my clients to install, and it doesn’t have needed features such as virtual backgrounds or the ability to share sound with the screen share. Im not sure who made this app, but It’s not the best for what we are doing in 2020-2021. ### 1/5 — Portal??? *2021-01-15* Cant get anywhere on this app. My kid’s doc asked me to download to use for telehealth Appt but as soon as I bring it up it asks for a Portal(!?) and it won’t let me do anything else! ### 1/5 — Still buggy, poor connection, no features *2020-10-13* All in all, this is a pretty terrible app with terrible connection. Super limited in functionally, you can basically connect sometimes and mute yourself, but that’s it. Can’t see who all is in a meeting (you can see a few of the people), can’t share screen well, can’t mute others. It’s like they got a few customers, then stopped development, and happy just collecting a few bucks because big companies don’t change eco systems that fast. ### 1/5 — Worst app ever *2020-07-08* Was sent this link to be able to do court over a video conference. Was never able to join. Kept saying joining and then would get no response. Can’t get connected to anything. Awful experience. Wasted 45 minutes trying to get connected ### 1/5 — Bogus app *2020-05-19* Does not work!! ### 1/5 — Worst app *2020-05-03* Was told to download by the hospital my grandpa is in. They set up a call time, sent the link, and it never lets me join. I’ve continually tried to “join” for the last two hours, thinking too many people may be in at once, but it never goes through. Glitches or what — This is unacceptable. Especially when the hospital is using Vidyo as their main form of contact for families and dying patients. Will never use or recommend this app to anyone. ### 1/5 — Constant failures *2020-04-22* I’ve had to give up on this program multiple times due to “general failures”. Doximity video calls much easier for physician patient connections. Laptop interface is bad with very small window/font size. Seems like this is still in beta test mode. ## Most praised reviews (10 highest-rated) ### 5/5 — Works well *2019-11-18, version 2.4.5* I have used for some time and it works well ### 5/5 — Excellente qualité et très intuitif *2019-07-11* Excellente qualité et très intuitif. Fonctionne parfaitement avec les salles Visio d’entreprise ! ### 5/5 — Solid performer *2017-09-26, version 2.4.2* Solid performer even in bad conditions (poor bandwidth, high latency, etc). The previous review about data usage is probably due to the wifi assist feature being enabled (use LTE/3G when wifi is bad). In other words, if your data is being used, it’s not Vidyo’s fault, it’s your phone settings. ### 5/5 — 😎👍☺️😄💕💕💕😩💕💕😩👍😊🤣🙂🙂😇😅😂😄🤣😁😔💕☺️💕😁 *2017-06-27* Lol ### 5/5 — Grat app! *2014-08-05, version 1.5.1* I’ve been using Vidyo’s products for the last year now and I can’t stop to be amazed by the great quality of the video. You cannot move to any other video conferencing mobile product after using this app! Highly recommended. ### 5/5 — Rating *2014-07-18, version 1.5* Nice ### 5/5 — Works great! *2014-03-31, version 1.4.5* App works very well. Easy to use, and all required features are provided. Some freezing may happen while under 3G but I guess it's common and expectable due to network latencies. ### 5/5 — Awesome *2013-05-02, version 1.3.0* Great product works flawless. A+ ### 5/5 — Great App *2013-03-13, version 1.3.0* Great app easy to use and reliable! ### 5/5 — Great app *2013-01-29, version 1.3.0* Reliable and functional. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*