# Vienna Connect

> Report and track local town service issues and repairs. (iPhone/iPad app by Town of Vienna.)

- Source: https://appshunter.io/ios/app/vienna-connect/id6450752230 (this page in markdown: same URL + `.md`)
- Developer: [Town of Vienna](https://appshunter.io/developer/1694756430)
- Category: Utilities
- Price: Free
- Rating: 4.80/5 from 8 App Store ratings · 1 written reviews indexed
- Age rating: 12+
- Requires: iOS 17.6 · 145 MB
- Languages: American English, Arabic, Filipino, French (France), German (Germany), Italian, Korean, European Portuguese, Russian, Chinese (Simplified, China) and 4 more
- Released: 2023-06-29
- Data updated: 2026-06-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/vienna-connect/id6450752230/reviews.md

## What is Vienna Connect?

The Town of Vienna uses the Vienna Connect app - a report and tracking tool - to communicate issues to Town service departments. After an issue is submitted, the team will assign issues to the appropriate department or service, track response time, and evaluate repeating repairs as a tracking tool. For the quickest response, submit a ticket through Vienna Connect.

## Key features

- Report local issues
- Track issue status
- Assign issues to departments
- Monitor response times
- Evaluate repeating repairs

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/vienna-connect/id6450752230/reviews.md

### 3/5 — Convenient way to report issues

*2023-08-30*

The app works pretty well, but I would suggest some changes. First of all, if you do any editing before submitting a comment, editing changes and deletions appear in the final report, even though they didn’t appear on the screen.  Once submitted, there is no way to correct this.

I would also suggest that you allow more than one picture to be submitted by an anonymous reporter. Sometimes it takes more than one to really show the situation. Three photos are allowed if you give your name, so I can only conclude that remaining anonymous was intended to carry a penalty. I don’t understand why.

My final suggestion is that you don’t close a submission until the problem has been taken care of.  Sending a reply that you will take care of it is not the same as taking care of it. My three submissions are promptly responded to, but none have been addressed weeks later.  I recognize that this involves a little extra coordination and coming back to the submission to close it, but it is worth it to be truly responsive.

I want to thank the person in the Vienna government who is responsible for making this app available.  It’s a great idea. It saves your staff time answering phones and routing residents to the right department, and it is a convenience for us, too. It will only get better with time. Thanks

## Frequently asked questions about Vienna Connect

### What is Vienna Connect used for?

Vienna Connect is a tool for reporting and tracking issues directly to the Town of Vienna's service departments. It helps assign issues, monitor response times, and evaluate recurring repairs.

### How do I report an issue using Vienna Connect?

To report an issue, simply submit a ticket through the Vienna Connect app. This is the quickest way to ensure your concern is addressed by the appropriate department.

### Is Vienna Connect available on Android devices?

Based on the provided data, Vienna Connect is currently only supported on iPhone devices.

### What is the rating for Vienna Connect?

Vienna Connect has a high user rating of 4.8 stars, based on 8 ratings.

### How often is Vienna Connect updated?

The latest version, 6.3.1, was released on March 16, 2026. This indicates a recent update, suggesting ongoing development and maintenance.

### What is the age rating for Vienna Connect?

Vienna Connect is rated for users aged 12 and older.

### Does Vienna Connect have ads?

No, Vienna Connect does not contain advertisements.

### Is Vienna Connect free to use?

Yes, Vienna Connect is available for free download and use.

## Version history (last 4 releases)

### 6.3.1 — 2026-03-16

- This update introduces smarter category suggestions powered by AI, improved search functionality, and in-app update prompts for a smoother experience.

### 5.16.1 — 2023-12-15

- Upgrade iOS version

### 5.16.0 — 2023-08-22

- Fix inconsistent photo thumbnails during request submission
- Fix caching issue preventing user account switching
- Misc. fixes

### 5.14.0 — 2023-06-29

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*