# VietJet Air

> Mobile application for searching, booking, and managing flights and related services. (iPhone/iPad app by VietJet Air.)

- Source: https://appshunter.io/ios/app/vietjet-air/id867009161 (this page in markdown: same URL + `.md`)
- Developer: [VietJet Air](https://appshunter.io/developer/867009164)
- Category: Travel, Business
- Price: Free
- Rating: 1.70/5 from 153 App Store ratings · 236 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 232 MB
- Released: 2014-04-30
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/vietjet-air/id867009161/reviews.md

## What is VietJet Air?

Vietjet application brings you to a new flying experience with easy, fast search and booking. Download the app now to experience its modern features and benefits. Enjoy flying with Vietjet!
1. Log in by FaceID or social media accounts. Easily book & search flights
2. Easily purchase ancillary services (baggage, meals, seats, priority check-in and more)
3. Manage your bookings
4. More convenient in searching affordable tickets
5. Join Vietjet SkyClub and enjoy attractive offers
6. Keep you updated with various promotions
One touch, thousands of experiences!

## Key features

- FaceID/social media login
- Easy flight search and booking
- Purchase ancillary services
- Manage existing bookings
- Affordable ticket search
- Vietjet SkyClub loyalty program
- Promotion updates

## What do users think of VietJet Air?

Overall sentiment: negative

**Pros**

- ⭐ Reliable service
- 👍 Good value for money
- 🤗 Friendly staff

**Cons**

- 🤬 Rude customer service
- 🕰️ Frequent delays and cancellations
- 💸 Hidden fees and charges
- 📱 Buggy and unusable app
- 🤯 Poor communication

**Commonly reported bugs**

- App crashes on launch
- Unable to complete bookings
- Incorrect flight information displayed

**Most requested features**

- Add online check-in and boarding pass
- Improve app stability and user experience
- Provide better customer support

## Recent user reviews (10 of 236)

All indexed reviews: https://appshunter.io/ios/app/vietjet-air/id867009161/reviews.md

### 1/5 — 99% delay 4 hours. this vietjet airline is a scammer don’t fall for it or ever book their ticket.

*2026-08-12, version 5.9.2*

vé 3h30 sáng bay thì để 3h30h sáng bay. làm Đ gì để 11h bay rồi chắc chắn sẽ delay. làm ăn gian dối lừa lộc khách hàng vậy mà tới giờ chính phủ vẫn cho sống mà ko có bất kì sự trừng phạt nào mỗi lần delay. T chúc tụi m phá sản và đền bù khoảng thời gian khách hàng phải chịu đựng. làm ko đc thì nghỉ đi chứ làm ăn gian dối vậy ko đáng sống ko hiểu dân việt mình dễ tính quá vẫn ham rẻ mà để cho nó tồn tại. ai ko biết lỡ book tiết kiệm dc vài trăm hối hận cả đời.  Delay 4 tiếng thì chỉ bị phạt refund lại vé. đằng này nó chơi lách luật. luôn luôn delay 3 tiếng 55 phút để khỏi refund và khách hàng luôn là người chịu thiệt. và bắt khách đợi trong sân bay gần 4 tiếng. đi một lần biết r. 

If your flight is scheduled for 3:30 AM, then it should fly at 3:30 AM. Why the hell the ticket state it’s fly depart time at 11Pm when you already know it’s going to be delayed? literally 100% chance of 4 hours delay. This is basically misleading and taking advantage of customers, yet the government still allows this to continue without any real punishment for these constant delays.

I honestly hope they go bankrupt and have to compensate customers for all the time they’ve had to waste. If you can’t operate properly, then step aside instead of running things this way.

Vietnamese people are way too easygoing about this stuff and keep choosing the cheaper option. Anyone who doesn’t know about this  and books just to save a few hundred thousand đồng could end up regretting it.

A 4-hour delay is apparently only punishable by having to refund the ticket, so they find a way around the rules—always delaying just under 4 hours, like 3 hours and 55 minutes, so they don’t have to refund anything. even with a full refund alone isn’t worth it ( supposed to be refunding x2 the ticket price ). Meanwhile, the customers are the ones who suffer, sitting around at the airport for almost 4 hours.

### 1/5 — Tons of bugs

*2026-07-30, version 5.9.2*

App is super annoying to use

### 3/5 — App lỗi dù đã xoá và tải lại nhiều lần

*2026-07-20, version 5.9.2*

huhu dev nào sửa đc ko ạ? dùng app quen r nửa năm k có dùng đc.

### 1/5 — Try to charge customers money every possible way

*2026-07-20, version 5.9.2*

I was charged for money per passenger to change the order of our names even when I followed the exact order on their English site (first name and middle name)
The detailed instructions are hidden until you put your cursor on top of the “!”below the name field to learn more. Don’t be tricked by this airline. 
The conversation with their customer service just made me angry more than anything else. they said if you don’t pay to change the name order, you can go ahead and show up and get rejected at the airport.

### 1/5 — Quá tệ

*2026-07-04*

Lúc cần vào để check lịch bay thì hệ thống lỗi, chờ mấy ngày liền không fix được.

### 1/5 — Thái độ nhân viên quá tệ

*2026-06-19*

Đặt vé 2 người cùng lúc nên có 1 mã đặt chỗ. Lúc checkin online thì ra 1 vé của vk mình, vé của mình thì tìm mãi không thấy chỗ xuất vé. Lúc đi qua cổng soát vé mình đã đợi hết khách rồi mới qua. NV hỏi vé của mình đâu mình nói là ko tìm thấy chỗ xuất vé C xem giùm em được ko.Nv ko hỗ trợ khách hàng mà còn thái độ rất hách dịch. Trước đó không biết đường đi lên lầu hỏi 1 bạn tiếp viên thì bạn đó quay lại lườm mình, đưa tay chỉ về phía thang cuốn ko nói đc 1 câu.

### 1/5 — WORSE AIRLINE IN THE WORLD

*2026-06-09, version 5.8.9*

They will charge you for everything. They only accept cash. They make carry on bag requirements very small in order to charge you for check in.

### 1/5 — Worst Airline ever!

*2026-06-05, version 5.8.9*

We have never flown with an airline as bad as Vietjet. Do not fly with them and do not expect any help after you have paid for return flights. Have been back and forward via email for 3 days now and all I keep getting told is “we are investigating the matter” no genuine help no care no support they simply take your money and then disappear.

### 1/5 — Will never fly again

*2026-05-24, version 5.8.9*

Worse airline I’ve ever flown the ticket difference isn’t even worth it I wouldn’t even fly with a free ticket waste of time

### 1/5 — Can’t check-in, surprise fees

*2026-05-24, version 5.8.9*

App doesn’t allow you to check-in for many flights, so it’s useless, and then they use check-in to weigh bags to charge exorbitant bag fees.

## Frequently asked questions about VietJet Air

### What can I do with the VietJet Air app?

The app allows you to easily search and book flights, purchase ancillary services such as baggage, meals, and seats, and manage your existing bookings. You can also join the Vietjet SkyClub loyalty program for special offers and stay updated on promotions.

### How do I log in to the app?

You can log in to the app using FaceID for a quick and secure entry, or by using your social media accounts. This provides convenient access to all the app's features.

### Is the VietJet Air app free to use?

Yes, the VietJet Air application is free to download and use. While the app itself is free, you will need to pay for flight tickets and any additional services you choose to purchase.

### What kind of promotions does the app offer?

The app keeps you updated with various promotions and allows you to join the Vietjet SkyClub program. By joining SkyClub, you can enjoy attractive offers and benefits related to your flights.

## Version history (last 5 releases)

### 5.9.2 — 2026-07-15

Update Booking Flow
Improvement and bug fix

### 5.9.1 — 2026-06-18

Update Booking Flow
Improvement and bug fix

### 5.8.9 — 2026-03-19

Update Booking Flow
Improvement and bug fix

### 5.8.8 — 2026-02-06

Update Booking Flow
Improvement and bug fix

### 5.8.7 — 2025-12-15

Update Booking Flow
Improvement and bug fix

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## More apps by VietJet Air

- [Maint CheckList](https://appshunter.io/ios/app/maint-checklist/id1416988330)
- [Vietjet Calendar](https://appshunter.io/ios/app/vietjet-calendar/id1448863685)
- [Agency Portal](https://appshunter.io/ios/app/agency-portal/id1541779881)
- [People Vietjet](https://appshunter.io/ios/app/people-vietjet/id1582802173)

All apps by VietJet Air: https://appshunter.io/developer/867009164

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*