# VietJet Air — user reviews > 236 indexed App Store user reviews of VietJet Air by VietJet Air, rated 1.70/5 from 153 ratings. - Source: https://appshunter.io/ios/app/vietjet-air/id867009161/reviews - App overview in markdown: https://appshunter.io/ios/app/vietjet-air/id867009161.md - Rating breakdown: 5★ 24 · 4★ 2 · 3★ 4 · 2★ 4 · 1★ 119 ## What do users think of VietJet Air? Overall sentiment: negative **Pros** - ⭐ Reliable service - 👍 Good value for money - 🤗 Friendly staff **Cons** - 🤬 Rude customer service - 🕰️ Frequent delays and cancellations - 💸 Hidden fees and charges - 📱 Buggy and unusable app - 🤯 Poor communication **Commonly reported bugs** - App crashes on launch - Unable to complete bookings - Incorrect flight information displayed **Most requested features** - Add online check-in and boarding pass - Improve app stability and user experience - Provide better customer support ## Newest reviews (20 of 236) ### 3/5 — App lỗi dù đã xoá và tải lại nhiều lần *2026-07-20, version 5.9.2* huhu dev nào sửa đc ko ạ? dùng app quen r nửa năm k có dùng đc. ### 1/5 — Peut-on donner 0 pour cet application? *2026-05-01, version 5.8.9* Cet appli ne mène nulle part. Une page s’affiche et rien ne bouge après coup. Si Apple était vraiment sérieuse avec les produits qu’elle affiche, elle devrait simplement supprimer cet application bidon de son répertoire. Un vrai manque de sérieux!! ### 1/5 — Poor Log in & Payment *2026-04-30, version 5.8.9* I’ve tried several times to create an account but each time the OTP fails. When I select my flight the payment QR codes don’t work ### 1/5 — Warning: VPN sniffer! *2026-04-14, version 5.8.9* This app includes a sniffer to conduct surveillance on you. It checks your internet connection to see whether you are using a vpn or a proxy or similar. ### 1/5 — Garbage *2026-04-05, version 5.8.9* Absolute pos of an app. ### 1/5 — Trying to open *2026-04-05, version 5.8.9* No good as a traveler when you cannot open in English ### 1/5 — Worst app work as fake *2026-03-22, version 5.8.9* Do not purchase any add on from this app. I purchased addon twice both times amount deducted from my bank but addons didn’t show on my tickets. And when I reach counter their system was also not showing. They forced me to pay charges as on counter rate. I feel like its fake app and app store should shut down this app immediately. I want to fight for my refund and justice. ### 3/5 — Lỗi của bản mới update *2026-03-21* Không vào trang đăng ký, đăng nhập được ### 1/5 — Add on luggage purchase failure *2026-03-21* When purchased the app show payment completed but when you checkin at the airport they will tell you that your purchased is incomplete state so you have to buy extra luggage with super extra fee. Fraud cooporation ### 1/5 — Incredibly buggy *2026-03-13, version 5.8.8* App continues to log you out, the check in process never works, it opens a page that you can’t scroll and move forward to the next step. ### 1/5 — Worst airline app *2026-02-28, version 5.8.8* They ask to online check in with an app that doesn’t work. I understand it’s Vietnam however most tourists don’t speak the language and the app doesn’t translate and when it does the information requested is incorrect. I had our hotel try to help and they couldn’t even figure it out. If you want people to use this app improve this horrible system ### 1/5 — Stay away *2026-01-29, version 5.8.7* Don’t use this airline if you have other options. Their employees are very rude and customer service is horrible. Many people complain about this airline and it’s all true. ### 1/5 — Terrible service *2026-01-22, version 5.8.7* They’re not only cheap in price but cheapest in everything from service to attitude. Never suggest and eventually will stop supporting any business that related to this brand ### 1/5 — Useless app *2026-01-17, version 5.8.7* Took too long to load the info, not user friendly, too many unnecessary steps, and the application’s formatting was so cumbersome to navigate and had so many faults … and the website was even worse. Not sure whether they did test the app before releasing. Honestly this airline never be my first choice. ### 1/5 — Áp đầu trâu *2025-12-21* Một cái app check in online, là người trẻ Việt Nam, đọc không hiểu cái nội dung cập nhật thông tin là cập nhật cái gì? Ví dụ: “Vui lòng không trả lời” đánh dấu “*” nhưng app bắt buộc phải trả lời? Hay là “số hộ chiếu/cmnd” không biết nhập cái gì lại ra ngày tháng? Ngày tháng của cái gì? 1 hãng lớn mà làm app như trẻ mới học lập trình. Sửa lại đi nhé! Vãi chưởng cả app ### 1/5 — Worst app ever *2025-12-18, version 5.8.7* If I could give it less I would. There is literally nothing good to say about this app ### 1/5 — App quá tệ *2025-12-17* Vừa update lên bản mới nhất nhưng vẫn không hiển thị được mã sân bay. Bản cũ thì kêu lỗi kết nối, ko hiện thông tin. Đội IT này là dùng chat gpt để lập trình hả? ### 1/5 — [BUG]Still not synchronized with the PC site at all. *2025-12-16* It is not synchronized with the PC site at all. Even if a number is already registered as a member, it is unregistered and cannot be logged in on the mobile app. The PC site logs you in with your email address, so the mobile app should be made the same way. What a moron! ### 1/5 — Nghiệp vụ kém *2025-12-11, version 5.8.6* Mn đi hãng này thì cứ xác định đợi hành lý 1 tiếng rưỡi đến 2 tiếng nhé ### 1/5 — Don’t even consider *2025-12-08, version 5.8.6* I would’ve had an easier time row boating across half the world than flying with this joke of a company ## Most critical reviews (10 lowest-rated) ### 1/5 — 99% delay 4 hours. this vietjet airline is a scammer don’t fall for it or ever book their ticket. *2026-08-12, version 5.9.2* vé 3h30 sáng bay thì để 3h30h sáng bay. làm Đ gì để 11h bay rồi chắc chắn sẽ delay. làm ăn gian dối lừa lộc khách hàng vậy mà tới giờ chính phủ vẫn cho sống mà ko có bất kì sự trừng phạt nào mỗi lần delay. T chúc tụi m phá sản và đền bù khoảng thời gian khách hàng phải chịu đựng. làm ko đc thì nghỉ đi chứ làm ăn gian dối vậy ko đáng sống ko hiểu dân việt mình dễ tính quá vẫn ham rẻ mà để cho nó tồn tại. ai ko biết lỡ book tiết kiệm dc vài trăm hối hận cả đời. Delay 4 tiếng thì chỉ bị phạt refund lại vé. đằng này nó chơi lách luật. luôn luôn delay 3 tiếng 55 phút để khỏi refund và khách hàng luôn là người chịu thiệt. và bắt khách đợi trong sân bay gần 4 tiếng. đi một lần biết r. If your flight is scheduled for 3:30 AM, then it should fly at 3:30 AM. Why the hell the ticket state it’s fly depart time at 11Pm when you already know it’s going to be delayed? literally 100% chance of 4 hours delay. This is basically misleading and taking advantage of customers, yet the government still allows this to continue without any real punishment for these constant delays. I honestly hope they go bankrupt and have to compensate customers for all the time they’ve had to waste. If you can’t operate properly, then step aside instead of running things this way. Vietnamese people are way too easygoing about this stuff and keep choosing the cheaper option. Anyone who doesn’t know about this and books just to save a few hundred thousand đồng could end up regretting it. A 4-hour delay is apparently only punishable by having to refund the ticket, so they find a way around the rules—always delaying just under 4 hours, like 3 hours and 55 minutes, so they don’t have to refund anything. even with a full refund alone isn’t worth it ( supposed to be refunding x2 the ticket price ). Meanwhile, the customers are the ones who suffer, sitting around at the airport for almost 4 hours. ### 1/5 — Tons of bugs *2026-07-30, version 5.9.2* App is super annoying to use ### 1/5 — Try to charge customers money every possible way *2026-07-20, version 5.9.2* I was charged for money per passenger to change the order of our names even when I followed the exact order on their English site (first name and middle name) The detailed instructions are hidden until you put your cursor on top of the “!”below the name field to learn more. Don’t be tricked by this airline. The conversation with their customer service just made me angry more than anything else. they said if you don’t pay to change the name order, you can go ahead and show up and get rejected at the airport. ### 1/5 — Quá tệ *2026-07-04* Lúc cần vào để check lịch bay thì hệ thống lỗi, chờ mấy ngày liền không fix được. ### 1/5 — Thái độ nhân viên quá tệ *2026-06-19* Đặt vé 2 người cùng lúc nên có 1 mã đặt chỗ. Lúc checkin online thì ra 1 vé của vk mình, vé của mình thì tìm mãi không thấy chỗ xuất vé. Lúc đi qua cổng soát vé mình đã đợi hết khách rồi mới qua. NV hỏi vé của mình đâu mình nói là ko tìm thấy chỗ xuất vé C xem giùm em được ko.Nv ko hỗ trợ khách hàng mà còn thái độ rất hách dịch. Trước đó không biết đường đi lên lầu hỏi 1 bạn tiếp viên thì bạn đó quay lại lườm mình, đưa tay chỉ về phía thang cuốn ko nói đc 1 câu. ### 1/5 — WORSE AIRLINE IN THE WORLD *2026-06-09, version 5.8.9* They will charge you for everything. They only accept cash. They make carry on bag requirements very small in order to charge you for check in. ### 1/5 — Worst Airline ever! *2026-06-05, version 5.8.9* We have never flown with an airline as bad as Vietjet. Do not fly with them and do not expect any help after you have paid for return flights. Have been back and forward via email for 3 days now and all I keep getting told is “we are investigating the matter” no genuine help no care no support they simply take your money and then disappear. ### 1/5 — Will never fly again *2026-05-24, version 5.8.9* Worse airline I’ve ever flown the ticket difference isn’t even worth it I wouldn’t even fly with a free ticket waste of time ### 1/5 — Can’t check-in, surprise fees *2026-05-24, version 5.8.9* App doesn’t allow you to check-in for many flights, so it’s useless, and then they use check-in to weigh bags to charge exorbitant bag fees. ### 1/5 — 어플자체가 쓰레기임 *2026-05-14* 진짜 어플이 쓰레기임 하 ## Most praised reviews (10 highest-rated) ### 5/5 — UI and UX designer, what? *2025-10-22, version 5.8.4* There’s no reason an app in the era of AI should look and function this poorly. The font is horrible and unprofessional for any company, the design is old, crusty, and reminds me of a dysfunctional 1990s tumblr page. If there’s anything Vietnam needs to copy from its neighbors for development it cannot be airline apps… Air service was incredible. Holy moly. You guys actually beat out American low cost carriers. Your app is still really, really rough. But, airline? A+++. Will fly again. ### 5/5 — People are expecting too much *2025-07-02, version 5.7.9* Lots of people here are complaining about minor details and forget this is a budget airline. Of course there’s going to be compromises but it’s what you get for purchasing a USD 25 flight. The flight was not at all bad, service was adequate, and seats were honestly probably better than Scoot. Good value flight, overall. The app most certainly could be better though. ### 5/5 — Happy Return *2024-09-21, version 5.7.1* Mình để quên cái airpod trên máy bay, tận 5 ngày sau mới quay lại sân bay để hỏi thì nhân viên Vietjet ở sân bay trả lại rất nhanh chóng 🥰🥰 ### 5/5 — Perfect Airlines *2023-08-21* Don’t know about the negative reviews. I’m a passenger from India and the ground staff are way helpful than any Indian airways. No hassle relating to luggage or travel. Loved the experience!! ### 5/5 — I don’t get the other reviews.. *2023-03-28, version 5.2.7* Maybe they did a major upgrade but this app yeah it’s loud and overwhelming but anything I needed done was done fast and smooth! Booked my flights reserved my seats added a meal browsed future flights and deals. All quite good and smooth! I really like the app! ### 5/5 — Very good App *2022-11-27, version 5.1.2* App runs smoothly. Useful information provided. 👍👍👍 ### 5/5 — Ứng dụng tốt *2022-11-22, version 5.1.2* Ứng dụng thuận tiện đặt vé và thanh toán. Giá rẻ hơn các đại lý và ko mất phí thanh toán, 5* ### 5/5 — 구매내역삭제해주세요 *2019-07-05* 제발용 ### 5/5 — Worked ok for me *2018-12-15, version 2.89* Did all I wanted ### 4/5 — Hơi buồn! *2025-10-12* Muốn đặt vé app bắt cập nhật, vào update thì đơ, đứng im không chuyển động gì! Với trải nghiệm của tôi về Vj thì hiện tại chưa có j không hài lòng, sao thấy mn phàn nàn quá trời! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*