# ViewTrail - Trailfinders — user reviews

> 111 indexed App Store user reviews of ViewTrail by Trailfinders Ltd, rated 4.40/5 from 51 ratings.

- Source: https://appshunter.io/ios/app/viewtrail-trailfinders/id1180019820/reviews
- App overview in markdown: https://appshunter.io/ios/app/viewtrail-trailfinders/id1180019820.md
- Rating breakdown: 5★ 37 · 4★ 7 · 3★ 1 · 2★ 1 · 1★ 5

## What do users think of ViewTrail?

Overall sentiment: mixed

**Pros**

- 👍 All travel details in one place
- 👍 Easy to use and navigate
- 👍 Useful for checking itinerary
- 👍 Provides useful travel information
- 👍 Good for offline access
- 👍 Convenient for accessing vouchers
- 👍 Helpful for flight and hotel details
- 👍 Makes travel hassle-free
- 👍 Professional and well-organized
- 👍 Great for keeping track of itinerary
- 👍 Good for sharing with party members
- 👍 Makes travel simple
- 👍 Brilliant portable resource
- 👍 Essential for travel
- 👍 Reassuring backup and support
- 👍 Knowledgeable and friendly staff
- 👍 Makes booking procedure pleasurable
- 👍 Facilitates easy online check-in
- 👍 Clear holiday instructions
- 👍 Great for holiday planning
- 👍 Provides peace of mind
- 👍 Good for updating holiday plans
- 👍 Facilitates easy access to tickets
- 👍 Great for organizing trips
- 👍 Excellent service from staff
- 👍 Helpful for currency conversion
- 👍 Good for payment history breakdown
- 👍 Useful for trip updates
- 👍 Great for managing multiple bookings
- 👍 Facilitates a stress-free trip
- 👍 Brilliant for a lifetime holiday
- 👍 Makes travel easy and less stressful
- 👍 Provides clear information
- 👍 Instant access to itinerary
- 👍 Facilitates easy check
- 👍 Good for hour-by-hour travel plans
- 👍 Useful for getting around (WiFi box)
- 👍 Makes trip preparation easy
- 👍 Good for accessing flight info
- 👍 Convenient for not carrying paper
- 👍 Security function protects details
- 👍 Contact button provides comfort
- 👍 Handy app, easy to use
- 👍 Invaluable for travelers
- 👍 Keeps you excited for trip
- 👍 Efficient and friendly service
- 👍 Good for checking countdown days
- 👍 Superb experienced staff
- 👍 Great holiday planner
- 👍 Facilitates easy navigation
- 👍 Professionally laid out
- 👍 Clarity of display
- 👍 Collapsible agenda items
- 👍 Transparency of information
- 👍 Gives confidence in travel control
- 👍 Smashing piece of kit
- 👍 Useful info for upcoming trips
- 👍 Great for keeping track of details
- 👍 Retains login on iPhone
- 👍 Improved app functionality
- 👍 Excellent service during cancellations/refunds
- 👍 Facilitates easy and convenient use
- 👍 Handy app with updated details
- 👍 Works very well
- 👍 Useful for offline access
- 👍 Stupendous app
- 👍 Useful for itinerary tracking
- 👍 Top scores for clarity
- 👍 Top scores for user friendliness

**Cons**

- 🐛 App crashes after update
- 🐛 Continually logs out
- 🐛 'Remember me' function unreliable
- 🐛 Basic flight information
- 🐛 Currency converter text illegible
- 🐛 Side panel window does not close
- 🐛 App inconsistent across iOS/Android
- 🐛 Logon surname field issue on iOS
- 🐛 Side panel obscures screen
- 🐛 App renders useless
- 🐛 Impossible to access
- 🐛 No codes sent on demand
- 🐛 Limited information
- 🐛 Falsely says surname/trip code incorrect
- 🐛 Confusing and contradictory information
- 🐛 Itinerary not accessible
- 🐛 Slow response
- 🐛 Restricted information
- 🐛 Cannot print itinerary from iPad/iPhone
- 🐛 Missing vouchers
- 🐛 Reference number not provided
- 🐛 No instructions online
- 🐛 App does not match self-explorer app
- 🐛 Payment date not displayed
- 🐛 Countdown days incorrect
- 🐛 Login issues after update
- 🐛 Freezes on code/biometrics
- 🐛 Poorly designed for multiple bookings
- 🐛 Cannot see past/future trips
- 🐛 App not letting user log in
- 🐛 Wrong info linked to booking
- 🐛 Itinerary viewing issues
- 🐛 Takes back to login page
- 🐛 Difficult to book
- 🐛 Flight info did not update
- 🐛 Emergency helpline did not help
- 🐛 Does not work offline
- 🐛 ViewTrail unavailable
- 🐛 Site updating for a week
- 🐛 Insurance not on insurance tab
- 🐛 e-vouchers not available
- 🐛 Flight details reference disappears
- 🐛 Manual update/refresh needed for changes
- 🐛 Repeated logging-in issue
- 🐛 Asks for login every time
- 🐛 Ruins otherwise great app
- 🐛 ViewTrail unavailable when travelling
- 🐛 Need to access vouchers/itinerary
- 🐛 Itinerary being updated message
- 🐛 Changes in holiday require booking reference
- 🐛 Horrible people (cancellation policy)
- 🐛 Hotel/Scenic World bookings unconfirmed
- 🐛 Bookings not confirmed prior to departure
- 🐛 Countdown days not updating correctly
- 🐛 App not working offline
- 🐛 Qantas seat issue
- 🐛 Hotel room tired
- 🐛 Hotel refurbishment not notified
- 🐛 Airport hotel miles from airport
- 🐛 Dining room very noisy
- 🐛 Room too small
- 🐛 Inadequate storage space
- 🐛 Guide could not be heard
- 🐛 Briefings in noisy venues
- 🐛 Important information not given to all
- 🐛 ViewTrail took work to find info
- 🐛 Statements within sections incorrect
- 🐛 Link to hotels appreciated
- 🐛 Not easy to use
- 🐛 Information all over the place
- 🐛 Voucher details not direct link
- 🐛 Voucher details not available until last minute
- 🐛 Flight details not direct link
- 🐛 App closed down completely
- 🐛 Login is useless
- 🐛 Charged for download
- 🐛 Ripoff

**Commonly reported bugs**

- App crashes after update
- Continually logs out
- 'Remember me' function unreliable
- Side panel window does not close on iPad
- Logon surname field issue on iOS
- Side panel obscures screen
- App renders useless due to side panel
- No codes sent on demand
- Falsely states surname/trip code incorrect
- Itinerary not accessible
- App does not match self-explorer app
- Flight information did not update
- Emergency helpline did not help
- App does not work offline
- Site updating for a week
- Insurance not on insurance tab
- e-vouchers not available
- Flight details reference disappears off screen
- Manual update/refresh needed for changes
- Repeated logging-in issue
- App not letting user log in
- Wrong info linked to booking
- Itinerary viewing issues, takes back to login page
- Login issues after update
- Freezes on code/biometrics
- Poorly designed for multiple bookings
- Cannot see past and future trips
- ViewTrail unavailable when travelling
- Itinerary being updated message
- Hotel/Scenic World bookings unconfirmed
- Bookings not confirmed prior to departure
- Countdown days incorrect/not updating
- App not working offline
- Qantas seat issue
- Hotel room looking tired
- Hotel refurbishment not notified
- Airport hotel miles from airport
- Dining room very noisy
- Room too small
- Inadequate storage space
- Guide could not be heard by all
- Briefings in noisy venues
- Important information not given to all
- ViewTrail took work to find info
- Statements within sections incorrect
- Voucher details not direct link
- Flight details not direct link
- Passport detail scanning/entry issues
- Login is useless, asks for details every time
- Charged for download
- Export to calendar feature doesn't work

**Most requested features**

- Improve currency converter text visibility
- Fix side panel not closing on iPad
- Ensure consistent behavior across iOS and Android
- Allow apostrophes in surname field on iOS
- Add printing facility for itineraries on iPad/iPhone
- Improve flight information detail (airport names)
- Provide direct links to airline websites
- Improve voucher and e-voucher accessibility
- Ensure all vouchers are uploaded promptly
- Add dark mode
- Improve search functionality for insurance
- Add ability to see past and future bookings
- Improve notification system for changes
- Add group photo feature for guides
- Provide written or electronic information for itinerary changes
- Improve audio clarity for guides
- Add link to hotels
- Improve voucher detail direct linking
- Improve flight detail direct linking
- Fix passport detail scanning/entry
- Improve login process and 'remember me' functionality
- Ensure airport hotels are actually at the airport
- Add more variety of protein for vegetarians
- Improve room size and storage
- Provide notification of hotel refurbishments
- Ensure all bookings are confirmed prior to departure
- Improve countdown timer accuracy
- Allow for easier manual updates/refreshes
- Fix export to calendar feature

## Newest reviews (11 of 111)

### 3/5 — Difficult app to find what you’re looking for

*2026-07-15, version 11.0.0*

I don’t find this app at all intuitive to use in order to find important details of my trip. When looking on my iPhone I’m unable to get to details I want whereas via the website, it is slightly easier. The section asking for details such as medical issues, next of kin etc is positively confusing in the way it is set out. I feel sure it could be set up more logically and clearly. I have no issues with Trailfinders representatives by the way, just the app. It’s a great company to use.

### 4/5 — View Trail App ( Trailfinders )

*2026-05-20, version 10.0.47*

I find the App very useful as you’re able to trace the complete booking/trip process all in one place.

We’ve booked a couple of trips with these guys & would definitely recommend them.

### 4/5 — Secrets St Lucia

*2026-05-18, version 10.0.47*

Amazing trip, seamless travel and stunning  hotel with delightful staff

### 2/5 — Logs you out even with remember me set

*2026-04-15, version 10.0.42*

Sort of works - things not logically arranged for the user - probably best for trailfinders. Sort of a
Completely unnecessary app. A PDF of the itinerary would work As well if not better

I have an iPhone 16 and it Continually logs you out even with remember me set - forcing you to look up old emails for the reference number.

Quite frankly I would rather they sent me the PDF and saved all the faffing around

### 4/5 — Currency Converter

*2026-03-08, version 10.0.27*

The app is generally excellent, with all the information we needed for our recent trip to South Africa. However, could I suggest you look at the Currency Converter section of the app? The results of the conversion are displayed in white text against an off-white background and are virtually illegible. Change the text to black please. App v.10.0.27.

### 3/5 — App is inconsistent across iOS and android

*2026-01-17, version 10.0.14*

The logon surname field does not accept apostrophes in iOS but in android versions it does. Both apps should have the same behaviour

### 2/5 — Obscured View

*2025-11-28, version 10.0.0*

The latest update 10.00 has a side panel to select profile, website etc. It covers the right hand third of the main screen, obscuring a third of the main content and there doesn’t seem to be any was of closing it.  Renders the app completely useless.  Hopefully a bug that will be quickly fixed.  Otherwise this is a great and app and vital when travelling as it makes storage and access to tickets and itinerary so easy.

### 4/5 — Great app

*2025-07-29, version 9.1.1*

Easy to use and gives you update of your holiday and breakdown of payment history and loads of other bits.

### 2/5 — Should be better

*2025-03-21, version 9.0.11*

Confusing, contains errors, conflicting information, information difficult to find and contradictory.

### 2/5 — Not fully working

*2025-03-13, version 9.0.11*

The main itinerary of my trip could never be accessed on the app.

### 1/5 — Missing Vouchers

*2025-01-28, version 9.0.8*

App would be great if they uploaded all the vouchers. Have made x4 phone calls asking for missing hotel vouchers to be uploaded. Promises every time would be there in 2 days. Still waiting. App is good if they would just upload the information.

Vouchers have now been uploaded to the app after several requests from me. This is not a criticism of the app (which is very good) it’s only the fact that the information was not uploaded

## Most critical reviews (10 lowest-rated)

### 1/5 — Not working

*2026-06-05, version 10.0.48*

I am unable to access a live booking. TF are aware

### 1/5 — New update nightmare

*2026-04-21, version 10.0.43*

The app was working, I updated to the new version and now it takes ages to login then when you press itinerary it crashes and closes. Can’t get in anymore, tried uninstalling and reinstalling, nothing!

### 1/5 — Very poor app

*2026-03-18, version 10.0.31*

Constantly fails to open without putting in your details and references number - the remember me function does not work with any consistency. 
Flight information is very basic and does not name airports , so has caused confusion where cities have other airports. 
This app generally is poor and needs a lot of work- its basic and outdated when compared to other similar- unfortunately theres no option at the moment.

### 1/5 — Payment issue

*2026-02-19, version 10.0.19*

View Trailer App

### 1/5 — Broken the app on iPad

*2026-01-21, version 10.0.14*

As another reviewer states… you have now got a side panel window which does not close… even though you added a button to that effect. It blocks a third of the screen.

Would be great if app developers actually test their product before releasing it.

In response to your comment … just open the latest version of it on an iPad for yourselves… and actually I now find you are aware of the issue afterall and deploying a fix shortly! 👍🏻

You fixed it in a subsequent release. Thank you.

### 1/5 — Broken the app on iPad

*2025-12-09, version 10.0.2*

As another reviewer states… you have now got a side panel window which does not close… even though you added a button to that effect. It blocks a third of the screen.

Would be great if app developers actually test their product before releasing it.

In response to your comment … just open the latest version of it on an iPad for yourselves… and actually I now find you are aware of the issue afterall and deploying a fix shortly! 👍🏻

### 1/5 — Useless

*2025-08-04, version 9.1.1*

This is not a user friendly app. Impossible to access as no codes are sent on demand. Limited information which is presumably compromised by having a lot of bookings.

### 1/5 — Frustrating

*2025-04-27, version 9.1.1*

We can rarely access our itinerary via the app or the website as it falsely says the surname or trip code is incorrect. Very annoying.

### 1/5 — Rubbish Viewtrail

*2025-02-27, version 9.0.8*

Good people, dreadful technology, designed by robots for robots. Slow response and restricted information. Thank heavens for the phone!

### 1/5 — ViewTrail on iPad

*2025-02-02, version 9.0.8*

Doesn’t allow printing of a trip itinerary. I had to revert to my old desktop.

As in my original review, the iPad and IPhone apps do not have the facility to generate a printer friendly version of a private tour itinerary. This is available using the web version of ViewTrail. My local agent (Edinburgh) was surprised by this omission from the app.

## Most praised reviews (10 highest-rated)

### 5/5 — Fabulous post GCSE holiday

*2026-07-17, version 11.0.0*

Had the most amazing time on our trail around Thailand.   Every single detail was taken care of and the level of service from booking to on the ground in resort has been exceptional.  Will definitely be booking through Trailfinders again.

### 5/5 — So easy and helpful

*2026-07-11, version 11.0.0*

This app makes it so easy to keep track of what you are doing each day and your tickets and vouchers are all in one place

### 5/5 — Canadian Rockies adventure

*2026-06-18, version 10.0.52*

Well…. What a trip, we had a fantastic time and the whole trip went like ‘clockwork’, very well organised by Michelle our travel expert.
We saw, Grizzly and Black Bears, Orca Whales, Moose, Porcupine, Bald Eagle and Chipmonks 
The scenery was stunning and hotels were perfect as we travelled.
The prearranged excursions were all spot on. 
Thank you to Michelle and Trailfinders for arranging such a fabulous trip 👏🏻👏🏻

Gareth and Sarah Davies

### 5/5 — Trip to Canada

*2026-06-05, version 10.0.48*

Our trip was prepared by Chris Cottell.  As always he prepared a wonderful trip for us.  Thank you.

### 5/5 — Amazing

*2026-05-04, version 10.0.47*

Our trip to Georgia was utterly amazing the guide and driver were just everything one could hope for which made our trip to Georgia everything we could hope for amazing country thanks trail finders for making this possible

### 5/5 — Trail app

*2025-12-01, version 10.0.0*

It’s a brilliant app, it really helped us with 6 flights, guided tours & 7 different accommodations.

### 5/5 — Comfort.

*2025-11-19, version 9.1.1*

Every conceivable eventuality on your trip is catered for by Trailfinders. They provide you with a wraparound comfort blanket. All you have to do is enjoy yourself.

### 5/5 — Trip to  Venice

*2025-09-27, version 9.1.1*

Regarding the quality and location of the hotel
and the transfers involved, the guidance via their app was all very professional. Judging by our experience with a recent 4 day trip to Venice, Trailfinders must be the best in the business.

### 5/5 — Fantastic company

*2024-12-01, version 9.0.6*

Have booked twice with Trailfinders and they are great.  Very knowledgeable and listen to what you want to do.  Make the whole booking procedure pleasurable.

### 5/5 — Excellent Service

*2024-11-14, version 9.0.0*

I have been using Trailfinders for a couple of years now and they are a superb company who provide a top class, professional service. 
Whether dealing with their representatives in person at their Glasgow office or by phone, every single person that I have dealt with has been extremely knowledgable, friendly and helpful. 
Would highly recommend that you check them out if you are looking to book a long haul trip. 
ADM

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*