# Vigo Money — user reviews > 39 indexed App Store user reviews of Vigo Money by Western Union Holdings, Inc., rated 2.10/5 from 155 ratings. - Source: https://appshunter.io/ios/app/vigo-money/id6480349377/reviews - App overview in markdown: https://appshunter.io/ios/app/vigo-money/id6480349377.md - Rating breakdown: 5★ 37 · 4★ 2 · 3★ 2 · 2★ 6 · 1★ 108 ## Newest reviews (17 of 39) ### 1/5 — Worst money transfer service I’ve ever used!!! *2026-06-05* I transferred money to my bank account through Vigo Money back in April, and it never arrived. Months later, nobody can tell me where my money is. They keep claiming the funds left their bank, but my bank never received them. Customer service is completely useless and just repeats the same excuses without solving anything. It’s unacceptable that a company handling people’s money can’t track a transfer or take responsibility. Avoid this app at all costs. If your money goes missing, don’t expect any help. I’m still waiting for my funds. ### 1/5 — Horrible app. *2026-05-13* If your someone who’s trying to avoid going to stores all the time to recive your money dont download this app because I also tried doing that, the app won’t let you receive direct money transfer my app has everything right. But still won’t work and I tried speaking to multiple people who work there and all they do is file a case that takes up to 1 month for them to reach back to you instead of just fixing the problem there. Don’t waste your time downloading this bs! ### 1/5 — Unhappy user *2026-05-02* Scam app, won’t let you transfer your money. Their whole goal is to keep your money in the account for as long as possible ### 1/5 — Personal Information *2026-04-14, version 3.3* Takes all your personal info and does not let you create an account. ### 1/5 — Sucks *2026-04-11, version 3.3* This app is useless and customer service sucks. My money has been on the app for a couple weeks because the card keeps declining when trying to use it. Used 300 and it wouldn’t let me make any more transactions cause it exceeds the limit. How tf you get a spending limit? Again, useless app ### 1/5 — Useless app *2026-03-06, version 3.3* Can't even get past setting it up. ### 1/5 — Worst app ever *2026-03-06* This app is a complete fraud. It don’t work. It keeps logging you out whenever you log back in and customer service is no help. I repeat do not download this app. It’s a waste of your time and it’s frustrating as everyone in the reviews are saying they won’t even allow you to reset your password ### 1/5 — Horrible *2026-02-17* Horrible. I send people money, and they receive an SMS saying they can go to a Western Union store and pick up the cash. But when they enter the transaction number, it shows as invalid. After that, they force you to download their app and get a virtual card, which has limited use and can only be used online. ### 1/5 — Scam probably *2026-02-10* It made me upload my documents every time I signed in. This feels sketchy and I can’t in good conscience recommend this or not mention this bizarre behavior. The documents it wasn’t is your ssn and ids as well. ### 1/5 — Scam *2026-02-03, version 3.3* I have put my social in here and feel like I made a mistake. Because it told me it can’t make an account. ### 1/5 — DONT GET THE APP!! *2025-12-04* I got it and it really does take a while to get your money. Also it stopped letting me receive my $$ from western union directly through this app. Just dont waste your time getting it and go get your money straight from a western union location. ### 1/5 — Very poor *2025-11-16* I submit all my information, including the Social Security number for verification and result was sorry we cannot accept your inquiry Thank you for your interest. ### 1/5 — Dont try this! *2025-11-05* I sent money on the first transaction it was ok but the second transaction they said they can’t find the MTCN whis is very clear , they completed the transaction and it says 1 banking day only its more than 2 days now no money transfer appear. ### 1/5 — SCAM *2025-10-21, version 3.3* talk to the same 4 people. still can’t get a hold of my money in my account. ### 1/5 — HORRIBLE!!!!!! *2025-09-28* Horrible! Tried 10 times to set this up and it doesn’t work or even give a reason why. I have nothing but problems with this company every time I use them! ### 1/5 — Don’t even bother *2025-09-04* This app was not good it had me go through the whole process of creating an account providing my whole ss# which I was uncomfortable doing in the 1 st place to tell me “we are unable to except your request ### 1/5 — SCAM *2025-09-04* DO NOT GET THIS APP IF U NEED UR MONEY ASAP!!! I have agoraphobia had money sent to me VIA Western Union got a text w the MTCN# “SUGGESTED” if I’d rather have my money onto this app,,.. without reading the reviews,,.. thought this would be helpful so I don’t need to go outside to pick up my money.. the first day I set up the acct added my bank had error issues failed to transfer my money into my bank. Chat w the same agent twice still couldn’t resolve my issue still can’t receive my money since yesterday. Finally says transaction went thru today BUT I WONT BE GETTING MY MONEY FOR FIVE MORE DAYS.. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely Horrible *2026-08-24* Don’t download this app. Once your money is here, ITS STUCK. You can’t even link your bank account as it falsely states on WU’s website… and you can’t use the virtual card as it falsely advertises (not even for online store purchases). Hopefully you see this before you get locked into the mess. This was the difference between homelessness and a hotel for me and I can’t access the cash. Shame on this company. I hope they’re all sued for false advertising! ### 1/5 — HORRIBLE *2026-08-07* Do not use this app if you are trying to get money into your bank account. It is confusing, it won’t let you connect bank accounts, and then you end up having to send the money to yourself in chunks of $999 months with days in between. TERRIBLE APP TERRIBLE SERVICE ### 1/5 — Terrible app *2026-08-07* I downloaded this app to avoid going to physical locations to pick up money sent to me. After signing up, I tried to add my bank account to transfer my money to, but the app won’t let me do it. I had a terrible experience. Download this app at your own risk!!! ### 1/5 — Horrible APP(don’t download) *2026-08-04* If I could leave zero star review, I would. Just downloaded the app trying to receive money here and I can’t connect to my back for a direct transfer, also way too many glitches, idk why they don’t do anything about this. Absolute waste of time ### 1/5 — Very bad *2026-08-01* I This is one of the worst financial apps I have ever used. I have money in my account, but I cannot withdraw it because the app is full of bugs. The bank selection screen opens, but none of the banks are clickable. Even the Help section does not work. I restarted my phone, reinstalled the app, and tried everything, but nothing fixed the problem. An app that handles people’s money should be reliable, but this one is not. The developers need to spend much more time improving this app. It is frustrating, unreliable, and unacceptable for a financial service. I cannot recommend it until these serious issues are fixed. ### 1/5 — Don't download it *2026-07-31* A lot of steps, agreements, upload of documents for nothing!!! The app always gives you the same error message: technical issue, try again later. ### 1/5 — Absolute Scam *2026-07-24* I attempted to use this app in order to receive some money that was sent to me without having to go to a physical location. I signed into my existing WU account, but had to update some of my personal information since it had changed. After going through setup nonsense, I got an error message saying “Your wallet sign-up was unsuccessful.” No reason was given, and chatting with customer support was useless. They gave excuses instead of fixing the problem. After reading the reviews and finding out that you can’t even add your bank account to transfer the money to, I’m glad I didn’t try to continue my efforts to fix the situation. I immediately deleted the app. It needs to be removed from the App Store completely, and the company needs to face consequences. Don’t walk, RUN AWAY from this app!! ### 1/5 — Trash *2026-07-17* App is horrible, virtual card doesn’t work, was told to make purchases the cashier needs to sign for it by customer service, unable to transfer money, the whole concept is trash. Do not use, you have been warned ### 1/5 — DO NOT USE TO RECEIVE *2026-07-10* I thought that this would be a seamless process through the app but it has been a nightmare. You’re not able to add your bank account to receive your funds and when you call to address the issue you will be passed around to multiple people and then told it may get resolved in 20 days. I’m on day 1. ### 1/5 — AWFUL APP *2026-06-23* I read up on Google about this app before downloading to get my Western Union transfer. The description was inaccurate. Customer service is nonexistent and they are now holding my money hostage that was transferred as cash. They won’t let me transfer it to my chime account. They won’t let me transfer it to my Apple Pay saying that I need a physical card in order to do that. I don’t have time to wait for a physical card as the $ was sent for an emergency. using this app was a huge, huge mistake. asked to speak to a real person and all they give you is AI in the AI doesn’t even answer your questions. absolutely horrible app if I could give it less than one star, I would stop lying to people and holding their money hostage. ## Most praised reviews (8 highest-rated) ### 5/5 — Sai Charan Chittimalla *2025-11-10, version 3.3* Best app for international transfers — always gives the best exchange rates! ### 5/5 — Works well. *2025-11-10* I get my paycheque into the account. It was simple. ### 5/5 — Pay Check *2025-11-04* I love getting my pay check 2 days faster ### 5/5 — Nice app! *2025-03-14* It’s easy to use and I can send by Western Union like normal. I ordered a card too. ### 5/5 — Extraordinary wallet *2025-03-06* An extraordinary wallet to your day by day, and to transfer money. I transfer money to my mom on Peru from USA and she was able to pick up the money on minutes. In addition to this have a very low cost for instants transfers. ### 5/5 — Vigo money *2025-03-06* Ive been using money transfer for years, happy to see i can get the card and account now ### 5/5 — Nice app! *2025-03-05* I have used a lot of money transfer apps. I like this one. It’s easy to use and I can send by Western Union like normal. I ordered a card too. ### 3/5 — Buggy, cannot request physical card *2025-01-08* App sign up works, but app just hangs with spinning black and yellow circles when I request a physical debit card unfortunately --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*