# VIHail — Rider > US Virgin Islands ride-sharing service for convenient, cashless, and safe transportation. (iPhone/iPad app by VI Hail, LLC.) - Source: https://appshunter.io/ios/app/vihail/id6503201253 (this page in markdown: same URL + `.md`) - Developer: [VI Hail, LLC](https://appshunter.io/developer/1748335498) - Category: Travel - Price: Free - Rating: 3.27/5 from 56 App Store ratings · 26 written reviews indexed - Age rating: 4+ - Requires: iOS 17.6 · 30 MB - Languages: English - Released: 2024-06-20 - Data updated: 2026-07-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/vihail/id6503201253/reviews.md ## What is VIHail? Welcome to VI Hail, the US Virgin Islands premier ride share service! Whether you’re a local islander or a visitor, our app revolutionizes the way you commute with fast, easy, and reliable rides. Say goodbye to traditional taxis and hello to a convenient, cost-effective alternative. With our cashless payment system, your fares are automatically charged to your credit card or digital wallet, ensuring a seamless experience. Safety is our top priority, as our drivers undergo thorough background checks and their vehicles go through a 21-point inspection. Enjoy easy booking by simply entering your pickup location and destination on our app. And with real-time tracking, you can stay informed about your driver’s location and estimated arrival time ## Key features - Easy ride booking - Cashless payment system - Real-time driver tracking - Driver background checks - Vehicle inspection - Cost-effective alternative ## Recent user reviews (10 of 26) All indexed reviews: https://appshunter.io/ios/app/vihail/id6503201253/reviews.md ### 3/5 — Reliable App, but Refund Was Never Received *2026-06-23, version 2.2.0* I had an issue with VI Hail where I had funds on the app and requested a refund when I no longer needed to use the app because we were leaving. I was told the refund was processed, but I never received it in my bank account. After multiple attempts to resolve it with support and being provided a trace number that my bank could not locate, I had to dispute the charge through my bank. The dispute was ultimately approved. That said, the app itself was very reliable for finding rides in the Virgin Islands, where transportation can be limited and it was helpful in getting around. I’m sharing this so others are aware to be careful when adding funds or relying on refunds through this app. Make sure you follow up closely and keep records of everything. ### 1/5 — Horrible 👎👎👎👎👎 *2026-05-25, version 2.2.0* Extremely overpriced for a 6 min ride I had to pay 22$ and that’s just not right. Taxing people on a tax free island is insane. This has to stop. This is nothing but money hungry nonsense! I can’t even get home safely without the weirdo drivers as well. Just horrible and overpriced!!!!!!🛑 The GPS also does not work. Mostly all the drivers don’t know where they’re going and that’s just ridiculous like why do I have to be your GOS when you have a phone and Google Maps on your phone. The drivers are very rude and slow. Unprofessional and beg for tips !!! ### 5/5 — Great Alternative to Renting a Car *2026-04-25, version 2.2.0* This was our first time on the island so we did not feel comfortable renting a car and driving on the opposite side of the road. This worked out great. We didn’t have any issues getting a driver and all the drivers were very friendly. I thought the pricing was reasonable ### 3/5 — Adequate *2026-03-23, version 2.2.0* Rides are pricey when compared to similar distances with Uber in the mainland states. Experience can differ greatly depending on your driver, some were very friendly, others not so much. The GPS tracking could really use improvement when tracking my inbound driver after booking a ride. The ETA was never right and always took longer than anticipated. And as others have mentioned, there is a glitch where payment will not go through if you fund the exact amount for the ride. I would deal with this by funding an extra dollar or two with each balance reload. At the end of the day I’m grateful there was a rideshare service for my vacation to St Croix, but next time I will book a rental car instead. ### 5/5 — Best service *2026-03-03, version 2.2.0* We loved this service! Felt safe the entire time and met so many great people. A lot cheaper than the taxis. Make sure to sign the petition! ### 4/5 — Works *2026-02-19, version 2.2.0* Works great for a last minute issue with my rental car. Could use some polishing, but overall app works and saved us on our trip. I would like to know how to get back my remaining funds. Thanks ### 1/5 — Military members BEWARE *2026-02-08, version 2.2.0* DO NOT USE THIS APP ESPECIALLY IF YOUR MILITARY IT WILL TAKE YOUR MONEY AND NOT GIVE YOU A RIDE DONT risk it I lost 49 dollars and they is not option to withdraw money you put into wallet this app is a scam wait for the busses the ship provides ### 5/5 — Convenient & Economical *2026-01-23, version 2.2.0* I was nervous about driving on the left side of the road so I definitely didn’t want a rental car. Taxis seemed to create their on fares, so this service was awesome!! Great customer service at a reasonable price! I will definitely use this service again when I return! ### 1/5 — Horrible *2026-01-05* They stole my money and never booked my ride! ### 5/5 — Exceptional service *2025-12-23, version 2.2.0* I was a little nervous about trying this at first, but I’m so glad we did. It made getting around the island incredibly easy, and we felt safe the entire time. Every driver we had was great—Andrew especially made the experience unforgettable. He welcomed us like family, shared his island vibe, and truly made our trip even better. Highly recommend! ## Frequently asked questions about VIHail ### What is VI Hail? VI Hail is the US Virgin Islands' premier ride-sharing service. It provides a convenient, cost-effective, and reliable way for both locals and visitors to get around the islands, offering an alternative to traditional taxis. ### How does payment work with VI Hail? The app features a cashless payment system. Your fares are automatically charged to your credit card or digital wallet, ensuring a seamless and hassle-free transaction after your ride is complete. ### What safety measures are in place? Safety is a top priority. All drivers undergo thorough background checks, and their vehicles are subjected to a rigorous 21-point inspection to ensure they meet safety standards. ### How do I book a ride? Booking a ride is simple. Just open the app, enter your pickup location, and specify your destination. You can also track your driver's location in real-time and see their estimated arrival time. ### Is VI Hail available outside the US Virgin Islands? Based on the description, VI Hail is specifically highlighted as the US Virgin Islands' premier ride-sharing service. It is designed to serve the transportation needs within this specific geographic location. ## Version history (last 4 releases) ### 2.3.1 — 2026-07-01 -User interface improvements -Added Quick rides service -Added Hourly rates -Whatsapp phone number verification -Added help tips for improved user experience -Stops and Waypoint improvements -Added Wait time -Scheduled bookings improvements -ETA calculation improvements -Bug fixes and performance improvements ### 2.3.0 — 2026-06-24 -User interface improvements -Added Quick rides service -Added Hourly rates -Whatsapp phone number verification -Added help tips for improved user experience -Stops and Waypoint improvements -Added Wait time -Scheduled bookings improvements -Bug fixes and performance improvements ### 2.2.0 — 2025-02-12 -Bug fixes and performance improvement ### 2.1.1 — 2024-06-20 No release notes. ## Apps similar to VIHail | App | Rating | Price | Category | | --- | --- | --- | --- | | [The St John Experience App](https://appshunter.io/ios/app/the-st-john-experience-app/id1021263182) | 3.8 (25) | Free | Travel | | [VIBES - Electric Rides](https://appshunter.io/ios/app/vibes-electric-rides/id6746979623) | 4.4 (16) | Free | Travel | | [Visit USVI](https://appshunter.io/ios/app/visit-usvi/id1460402158) | 5.0 (4) | Free | Travel | | [zTrip](https://appshunter.io/ios/app/ztrip/id559861547) | 1.9 (417) | Free | Travel | | [My Virgin Islands](https://appshunter.io/ios/app/my-virgin-islands/id345832106) | 4.9 (45) | Free | Travel | | [Divi Resorts](https://appshunter.io/ios/app/divi-resorts/id1636491790) | 3.2 (23) | Free | Travel | ## More apps by VI Hail, LLC - [VIHailDriver](https://appshunter.io/ios/app/vihaildriver/id6503581130) All apps by VI Hail, LLC: https://appshunter.io/developer/1748335498 ## Related topics [clyde daisley](https://appshunter.io/ios/topics/clyde-daisley) · [vihail](https://appshunter.io/ios/topics/vihail) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-10.*