# Vijayanand Travels — user reviews > 55 indexed App Store user reviews of Vijayanand Travels by VRL LOGISTICS LTD, rated 3.60/5 from 5 ratings. - Source: https://appshunter.io/ios/app/vijayanand-travels/id1222928053/reviews - App overview in markdown: https://appshunter.io/ios/app/vijayanand-travels/id1222928053.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## Newest reviews (14 of 55) ### 2/5 — Bidar Hubbali Route Via Koppul *2025-09-24, version 7.9* The drive was uncomfortable all the humps we’re just riden away making passenger jump and fumble with bus body or co passenger on double seats when requested driver he stated I can’t stop on all jumps anyhow it ll fly… Please Provide half litre water bottle to all passengers as other carriers do even KSRTC being govt service provider does it and hardly costs the management anything as you have own production house of mineral water. ### 2/5 — App needs improvement *2025-06-27, version 7.5* Enforcing of app download for tracking of bus is not helping. The app does not load the map correctly, and each time I open the app I need to start all over again by entering the PNR number and then track the bus. Also my ongoing bus travel is shows as “Completed” instead of ongoing and no display of vehicle details etc. ### 1/5 — 8hr late *2025-05-05* Extremely disappointed with the maintainability of buses they provide due to which we have to struggle and waste so much of time .... i had 2 journey from Bangalore to Shirdi: Driver found some issue with the bus near nelmangla somewhere even after asking multiple times also bewr tumkur, the driver he denied to change the bus Somehow after overnight travel we could only reach Solapur .. there finally BRAKES GOT FAIL.. After that in morning we called manager he was very rude and we had to travel ~25 hrs of total journey … instead of 19-20 hrs just because of pure ignorance in maintaince of buses you have ### 1/5 — Arrogant and thadki staff *2025-05-05, version 7.4* I recently travel to Hospet from Borivali, driver was so arrogant he kept AC to 22 also he is not willing to wait for 5 minutes in Borivali stop even though bus was early by 15 minutes. So much bad attitude I hate VRL staff they need proper training, Also observe driver keep on checking some women’s seat unnecessary showing concern to check all passengers are onboarded which is so pathetic, vrl is not safe for single women travellers. Those horny kandadies might do anything with single women ### 1/5 — Extremely Disappointed - False commitment on travel time *2025-04-23* I recently booked a trip through Vijayanand Travels, and I must say, the experience was far from what was promised. One of the main reasons I chose this company was their assurance of a specific travel duration. They committed to a journey time of 11 hours, which seemed reasonable and fit perfectly into my plans. However, the actual travel time ended up being significantly longer – nearly 15 hours. There was no prior communication about potential delays, route changes, or extended stops. This not only screw off my entire schedule but also caused me to miss an important event at my destination. I reached out to their customer service, but the response was generic and lacked any genuine acknowledgment of their false commitment. It felt like they were more interested in making a sale than delivering a reliable experience. Travel companies should understand that people plan around the schedules they provide. Misleading customers with incorrect travel times is unacceptable. I hope they take this feedback seriously and improve their transparency and communication. Would not recommend unless they make serious changes. ### 1/5 — Very worst experience do not travel *2025-04-18, version 7.2* I had a very bad experience. The bus is very late, the pickup is half an hour late and the live tracker is not working. The bus was standing for 2 hours in Kolhapur, no one gave any information, their help desk is also not working, I called the helpline 3-4 times but it did not connect. The call was connected for an hour, but after saying OK, I will check, then they cut the call and then there was no reply. Pune's timing is 9.30 and it is 11 am, but I am still in Satara 😡😡😡. ### 1/5 — Rude drivers and un comfort seats even of volvo’s and double fare *2025-04-16, version 7.1* I was fan of Vrl because of its service. Recently they have new buses from pune to nagpur route. All buses are not good. Even the volvo’s seats are very uncomfortable. Not of good length. No proper stop for females to get washroom, nor the food is good where they take stop. Why the such cheap hotel like tandoori you have chosen. You are taking Rs 2200/ from one side and offering the bad food, bad washroom. Rude manners of driver as they behaved like the owner as like providing complementary services. Improve your service. ### 1/5 — Worst experience *2025-04-06, version 7.1* Firstly if bus is arriving late customers need to be informed on the same the service people who sit there lie such a way that they bus is stuck in signal near by i see vehicles passing dows vrl have snother road wher they get stuck everytime i came in a hurry that bus will leave and if i call these people i get busy tone from past 1 hourss no one is caring anout customers an d thy made us wait in hubli for 1 hour asking us to change the busss ### 1/5 — Not Okay for Me *2025-03-27, version 7.1* The overall experience was worst booking with this application, the app confuse you, because pickup timing will be shown to you as actual start point and you will get the details of main bus, not pickup bus, out of entire Electronic City, where bus will halt. No information is provided, I got the bus which is not in condition and it’s seems like it’s been used from last 50 years, poor condition and unhygienic ### 1/5 — Timing issue *2025-03-24* I recently traveled with VRL Travels and was extremely disappointed with the misleading information provided regarding journey durations. The timings advertised by the company were highly unrealistic and not at all reflective of the actual travel time. When comparing these times with other apps, it was clear that VRL was claiming journeys could be completed in a timeframe that simply isn't possible on the roads — even with no obstacles. This is a serious issue, especially for passengers who rely on these timings to plan their appointments and activities. The falsified journey times are not just inconvenient; they can have major consequences for those of us who schedule important events around these trips. Unfortunately, it seems that VRL Travels is not addressing this issue, and the lack of care for accurate, honest travel information is deeply concerning. I would advise caution when choosing VRL for your travels, as the time they promise is not something that can be trusted. ### 1/5 — Misleading Journey Timings *2025-02-25* I recently traveled with VRL Travels and was extremely disappointed with the misleading information provided regarding journey durations. The timings advertised by the company were highly unrealistic and not at all reflective of the actual travel time. When comparing these times with other apps, it was clear that VRL was claiming journeys could be completed in a timeframe that simply isn’t possible on the roads — even with no obstacles. This is a serious issue, especially for passengers who rely on these timings to plan their appointments and activities. The falsified journey times are not just inconvenient; they can have major consequences for those of us who schedule important events around these trips. Unfortunately, it seems that VRL Travels is not addressing this issue, and the lack of care for accurate, honest travel information is deeply concerning. I would advise caution when choosing VRL for your travels, as the time they promise is not something that can be trusted. ### 1/5 — Bus service from Hyderabad *2025-02-07, version 6.9* I recently booked a VRL bus from Hyderabad to Gokarna and had a terrible experience. The pickup van driver was extremely unprofessional, using foul language and refusing to wait even five minutes for my family and me, including young children. This lack of consideration is unacceptable. When I contacted VRL's office in Hyderabad, they offered no help, simply telling me to book the next bus. I expected much better from a service I thought was reputable. I will not be using VRL again and would not recommend them to anyone. ### 1/5 — Worst Experience Ever *2025-02-04* I had the most frustrating experience traveling with Vijayanand Travels. My bus was delayed by over an hour, causing me to miss an important exam. Despite booking in advance and expecting a smooth journey, the lack of punctuality completely ruined my plans. There was no proper communication from the staff regarding the delay, and when asked, they had no clear answers. The journey was poorly managed, and there was no sense of responsibility from the company. If you're looking for a reliable travel service, Vijayanand is NOT the one to choose! Terrible service, zero professionalism, and absolutely no regard for passengers' time. Avoid at all costs! ### 1/5 — Worst travel experience with VRL *2025-01-28* One more horrible trip with VRL. This is the 2nd trip and VRL never failed to disappoint again. Firstly they did not make the call for pickup and when I called they did not pickup their call and , I had to track the live location and go to the pickup. And drop was even worse. They did not announce the stop. It was 6 AM and like any normal person I was sleeping, since I had booked SLEEPER bus. Not only did they not announce the stop. They left me STRANDED in the middle of nowhere 70 kms away from my destination. It was so scary to be somewhere else, when we don’t know the place. Also the conductor has the audacity to say that its just 60 kms, not Pakistan. You can go by government bus. I was so scared, shocked and disturbed. It took me a day to come out of that trauma and comment this here. NEVER choosing VRL ever AGAIN. Horrible service. PNR: 2AXKGH7R ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad experience *2025-12-17* Recently travelled on Dec Dec 17 with VRL from Mysore to Udupi . The rest stops were in completely open areas with no proper facilities or privacy. It’s very uncomfortable and concerning, especially for women. How are ladies expected to get down and use restrooms in such open places? This shows a serious lack of planning and concern for passenger dignity and safety. On top of this, only one person was handling both driving and passenger checks. This is highly unprofessional and unsafe. A driver should focus only on driving, not managing passengers at the same time. Overall, the service standards are very poor. I would not recommend VRL Travels unless they significantly improve safety, staffing, and basic passenger facilities. ### 1/5 — Very much disappointed *2025-11-08* It’s not suitable for kids worst bus , in my experience I’m not seen this kind of worst bus ever at list thy not maintained hygiene and in tickets thy r mentioned at 7am reaching Hyderabad but now they are telling at 8.30am , we are come for some important work bank training we have to b there at 9.30am management persons u have to reply for my massage, no body told me for correct timing and so much rudeness person are their no one have a common sense why because I m travelling with 2years baby thy use to off light and the those person operating AC light and all then y should we have to pay this of amount to this type worst bus , really I’m totally not happy with this system and this type of management, I have booked bus for return 17 th Hyderabad to Bangalore I’m really not happy so I’m cancelling the ticket, I have some video now how the bus is working inside , what was the bus condition all and in bus cockroaches thuuu,if some one management person reply me means I will show proof and ticket no also ### 1/5 — Rude and unpunctual *2025-11-01, version 8.0* Bus was delayed and when called to ask for timeline the response was rude and misbehaved. Additionally used inappropriate words in the conversation. I have heard something similar from family and friends that lately this is increasing and the management seems to be not actively working on this. The support number is also not easily accessible neither to raise complaint nor to get support. ### 1/5 — Delayed bus *2025-09-27, version 8.0* I am writing to report that the MH12 WJ 4246 scheduled to arrive at 7.30 at Wani has not yet arrived. I have been waiting at the stop, and there has been no update or communication regarding the delay. This situation is very inconvenient, as it affects not only my schedule but also that of other passengers who rely on timely service. Everyone’s time is valuable, and repeated delays reduce trust in the reliability of public transport. I kindly request that you look into this issue and take steps to improve the punctuality and communication regarding delays. ### 1/5 — Pathetic Service *2025-09-17, version 7.9* Absolutely the worst experience with VRL bus service. My bus was scheduled at 8:15 PM and supposed to leave by 8:30 PM. Instead, the driver decided to stop for food and kept delaying, while customer care gave no support at all. We were two women stranded alone at Gokarna bus stop from 8 PM to 10 PM with zero safety or security, while the driver casually said, “It’s just a little late.” This is completely unacceptable and irresponsible. For a reputed company, this kind of behavior—no concern for passenger safety, no accountability, and no proper customer support—is shocking. I will never recommend VRL to anyone. ### 1/5 — VRL Travels: Unprofessional, Chronically Delayed, and Terrible Customer Service *2025-07-15, version 7.6* Worst service ever with VRL Travels. The bus was delayed by 2.5 hours with no proper communication. The driver stopped unnecessarily 4 times for tea breaks and even had an unplanned bus checkup, causing further delays. The driving was very poor and unsafe. The bus was extremely old, with many features like AC and reading lamps not working. The driver and staff were rude and unhelpful. Overall, VRL staff have no time management skills and can’t stick to the schedule they advertise on the ticket or booking portal. Very disappointing experience. ### 1/5 — Worst journey experience *2025-06-16* I recently traveled on this VRL travels bus, they mentioned their website reaching time is 7:15AM but the bus reached 9:30AM, almost 2 hour 15 minutes late, it’s very unprofessional they should mention the correct time then according to that we will plan our work. And pick up time they didn’t called and when I called them they are telling that wait at boarding point in that point and no rest area nothing and heavy rain also. I traveled many of the buses this is the worst journey. Almost 2 hours delay means it will affect to the full day schedule. Some times we can’t reschedule the work also. ### 1/5 — Highly Unreliable Service – Repeated Delays and Unprofessional Staff *2025-05-18, version 7.4* VRL Travels has become highly unreliable, with almost every trip running over 2 hours late and no proper communication or accountability from the staff. The reasons given are often false, and the drivers and support staff are rude and unresponsive to genuine queries. Such unprofessional behavior and consistent delays make it a frustrating experience for passengers. I strongly urge others to avoid VRL Travels until they take serious steps to improve their punctuality and customer service. ### 1/5 — Standard Breaks *2025-05-06, version 7.4* VRL should define a standard stops at a good hotel at least in a 2 to 3 hr interval. When travelling with elderly people it is very tough to address their rest room needs. Drivers are not sure where to stop. While coming back from Kollur to Bangalore , we faced this issue . Driver didn’t give proper stops, he stopped at sakaleshpur ksrtc bus stand finally, there rest rooms were completely bad. Overall journey experience will turnout to be bad though bus is good, drivers are good, etc…. ### 1/5 — Boarding pick point issue *2025-05-06, version 7.4* I have booked tickets as per VRL boarding point but when I reached the boarding point before 20 minutes then the staff told bus is late and due to that bus will not come here. Even bus cross our pickup point and there is not any traffic but he picked up with other bus then shifted to our original bus. At dropping point. Before the point bus stopped due to some technical issue and we hired cab and reached to our destination ## Most praised reviews (10 highest-rated) ### 5/5 — App is good *2026-06-02* I recently downloaded and used for our first travel it’s really good and tracking is precise in app. Only one issue is it was showing the tracking but 2 hours before the trip end tracking lost on the app at booking tab. I have clock on the what’s app link to get the tracking in the app again. if possible please address this it will help us a lot. Thank you ### 5/5 — On time services hygienic and safe services *2025-03-24, version 7.1* Boarded bus to Bangalore from Hyderabad the Volvo sleeper was maintained very well. No Foul Smell No dirt it was kept really clean Picked from the point on time. Driver was kind enough to help the passenger when needed. No overspeeding no rash Driving journey was smooth and excellent Thank you VRL team ### 5/5 — Feedback *2025-01-24, version 6.9* I'm frequently travelling in vrl buses since past 3 years on Pune Bengaluru and Pune Amravati route. All are new buses and runs mostly on time. Only problem I have observed is the choice of dinner stops. It's mostly non hygienic restaurants who have inflated food rates like anything. Please work on this and choose good spots for dinner stop. ### 5/5 — 100 plus journeys *2024-06-12, version 6.1* Very good service. So far, I have done 100+ journey but only 27 are tracked since the app is new. I would like to hear some discounts for customers who have done 100+ journeys or for every 50 journeys. One feedback would be to build washrooms in all the routes like we have in Chitradurga. ### 4/5 — Lack of hygiene and dignity *2025-12-07* I recently traveled with VRL and was generally okay with the vehicle, but I was absolutely appalled by their "rest stop" policy. VRL still stops the bus in open areas/roadsides for passengers to relieve themselves. The driver actually stopped the bus in the middle of nowhere and announced that passengers should use the "front and back of the bus" for urination. It was extremely uncomfortable and humiliating, especially for the female passengers who were expected to manage in an open field. There are plenty of decent fuel stations, hotels, and toll plazas with proper restrooms along the route. VRL Ignoring those facilities to save few minutes. VRL needs to respect basic hygiene and the dignity of women. ### 4/5 — Charging ports *2025-01-25, version 6.9* The Travel with VRL is safe and super comfortable but the issue with it is the charging socket where we cannot directly charge our iphone 15 chargers as they have a C-type back ends to connect and have to carry aan additional port.I feel charging ports should be improved to C-type too ### 3/5 — Irresponsible staff *2025-04-01, version 7.1* Ur staff are very rude, careless to answer anything. No respect on customers. Feel bad to travel again. This is not first time their behaviour, seems everyone of ur staff are like that. Last time even they didn’t put & pickup luggage bag from luggage cabin by saying very rudely that no one is here to do. Manners less fellows. ### 3/5 — Bad drivers with good bus condition *2024-11-20* I recently traveled on one of your buses and while I appreciate the good condition of the vehicle, I was extremely disappointed with the drivers’ behavior and the choice of stop locations. 1. Driver Behavior: The drivers were unprofessional and responded rudely to any requests or queries, making passengers feel as though we were at their mercy. Such behavior is unacceptable and reflects poorly on your company. 2. Stop Locations: The stops chosen during the journey were unhygienic, overcrowded, and uncomfortable for passengers. This made the travel experience far less enjoyable than expected. I request you to take the following actions: • Train your drivers on professional behavior and customer service. • Evaluate the stop locations and prioritize hygiene and passenger convenience when planning them. Your prompt action on this matter would ensure a better travel experience for all passengers in the future. Looking forward to your response. ### 3/5 — Seat *2024-10-30* Last time when i was coming from bangalore i booked in double upper section then a lady with 2 kids of min 3 to 4 years old kids came for single seat i was like really shocked how we all 4 will fit now? And application shd make sure that are people travelling with kids if yes then it shd ask them to book one more seat whole night i was sitting at a corner even though i paid 750 this is reallya big issue team shd look into this 2 kids 1 lady in single seat seriously? ### 3/5 — VRL buses always reach destination late by minimum 1hr *2024-09-05, version 6.5* Though buses are clean, hygiene and safety features are good but buses always reach destination minimum 1hr late. One main reason is diesel filling station in chitradurga, literally one bus waits for 1hr and also bus run too slow. Even trucks overtake VRL bus. Time is also as important as money. Pls value it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*