# Village Bank — user reviews > 36 indexed App Store user reviews of Village Bank by Village Bank, rated 4.75/5 from 518 ratings. - Source: https://appshunter.io/ios/app/village-bank/id611217751/reviews - App overview in markdown: https://appshunter.io/ios/app/village-bank/id611217751.md - Rating breakdown: 5★ 454 · 4★ 36 · 3★ 5 · 2★ 7 · 1★ 16 ## What do users think of Village Bank? Overall sentiment: mixed **Pros** - 👍 Helpful and patient customer service staff - 🚀 Quick and easy money transfers - 💳 Reliable fraud protection - 🏦 Comprehensive financial services - 📱 User-friendly interface - 🔒 Secure account access - ⭐ Convenient mobile banking experience **Cons** - 🐛 App freezes when switching between apps - 🔗 Incompatible with Plaid integration - 🔄 Frequent disconnections from linked apps - 📊 Limited transaction detail in account breakdown - 💰 Unexpected fees for routine services - 🔐 Complicated login process without biometric ID - 🌐 Poor website and credit card portal design **Commonly reported bugs** - App won't open after iOS updates - App crashes and requires reinstallation - Bill Payer feature inaccessible after updates - Statement download not working - Login screen freezes - App becomes unresponsive and requires logout/login - Transaction name truncation in new version **Most requested features** - Mobile check deposit functionality - Dark theme option - Improved transaction labeling with payee details - Business account accessibility - Unified login for credit card division - Better button layout alignment - Auto-picture recognition for deposits - Instant balance display without biometric requirement ## Newest reviews (11 of 36) ### 4/5 — 4 star review of Village Bank App *2024-11-19* Mostly it’s a very good app. It is easy to find what I’m looking for, I’ve never had a problem accessing my account and it provides many options if I should have any problems. I think if the breakdown of my monthly account were to list a little more information about who I am paying and specifically for what it would be so helpful. Thank you! ### 5/5 — Wow *2024-09-15* Great Bank, Very helpful. ### 5/5 — Great app *2024-09-10* Very convenient ### 5/5 — Village Bank app fits all of my banking needs. *2024-09-10* Joyce ### 5/5 — Easy and reliable *2024-09-08* Great App, everything I need to know is easily accessible. ### 2/5 — Failing lately *2021-02-07* The last several times I’ve tried to use this app it’s dead and I must delete and reload and go through the password hassle again. It’s gotten old. ### 5/5 — The BEST BANK *2020-04-07* Been apart of the village for over a decade. Can’t say enough about this magnificent institution. Smiles all around. ### 5/5 — PH *2019-12-14, version 19.2.50* LOVE, LOVE VILLAGE BANK ❤️❤️ ### 2/5 — Village bank app *2018-11-15* App is fine but other bank apps align their buttons so you don’t have to move your finger all over the screen to find them. Others also auto find the picture ### 2/5 — Mobile check deposit !! *2017-03-03, version 6.0.1716* No check deposit ?? Please fix ### 5/5 — Friendly and easy to use *2016-01-19, version 4.7.153* I have used this app for years and have no issues. I transfer money quickly and pay my bills. ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer Service *2025-01-10* Once upon a time there was a 10year client who changed addresses and didn’t notify his credit union. He then went into a branch to get a replacement debit card after changing his address. The banker told him there would be a $10 charge to get the new debit card. Then the loyal client removed his money except for a small rainy day account and opened his mortgage, auto loans, 9 credit cards, Heloc and soon to be 2 additional car loans with another bank. $10 fee for a debit card replacemennt… ### 1/5 — Love the bank but the app is AWFUL! *2024-12-30* The worst app i use on my phone. I simply hate it. Not compatible with plaid. Disconnects from my apps constantly. Can’t download statements. Will freeze on a screen if i switch between apps and I’ll have to close it out and relogin. ### 1/5 — Customer Service *2024-09-21* Once pain a time there was a 10year client who changed addresses and didn’t notifying his credit union. He then went into a branch to get a replacement debit card after changing his address. The banker told him there would be a $10 charge to get the card. Then the loyal client removed his money except for a small rainy day account and opened his mortgage, auto loans, 9 credit cards, Heloc and soon to be 2 additional car loans with another bank. $10 fee for a debit card replacemennt… ### 1/5 — Love the bank but the app is AWFUL! *2023-04-30* The worst app i use on my phone. I simply hate it. Not compatible with plaid. Disconnects from my apps constantly. Can’t download statements. Will freeze on a screen if i switch between apps and I’ll have to close it out and relogin. ### 1/5 — Bank 100; App 50 *2023-03-23* Get a good webmaster; your credit card division requires another login which is stupid because you’re already in the bank app. And it never recognizes you! I hate your website. It needs improving…for both land and mobile sites. ### 1/5 — Bill Payer issues *2022-08-24* Since the new update I cannot access Bill Payer. Huge fail here Village Bank. ### 1/5 — Disappointed *2022-08-24* I understand the need to update but removing instant balance for those of us without fingerprint ID makes the login much more complicated and time consuming , and a Dark Theme option would be nice. It was better as it was. ### 1/5 — App does not work *2021-02-25* After iOS 14.5 update the app hasn’t not worked since won’t even open going on 2 months now ### 1/5 — Don't like the update *2016-03-13, version 5.0.134* I don't like the new version of this app. You can't see the entire name of who the debit transactions were too. Very frustrating. And the font change is just ugly. ### 1/5 — Not for business bank accounts? *2015-09-22, version 4.7.153* Make accessibile for Business account. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2025-04-11* Excellent…most helpful staff ever and patient. ### 5/5 — TWH *2025-03-07* Excellent app ### 5/5 — Wow *2025-01-16* Great Bank, Very helpful. ### 5/5 — Friendly and easy to use *2025-01-15* I have used this app for years and have no issues. I transfer money quickly and pay my bills. ### 5/5 — Village Bank Mobile Banking *2025-01-03* One of the easy ways of banking with no hassle ### 5/5 — Depot card *2025-01-03* Every aspects of Village Bank financial platforms are five star. I have dealt with a lot of banks in my 64 years. From customer service to ATM, to fraud protection I can’t recommend more highly Village Bank. ### 5/5 — Great *2024-12-01* Excellent…most helpful staff ever and patient. ### 5/5 — Quick and easy app *2024-11-03* Love Village Bank ### 5/5 — Depot card *2024-09-24* Every aspects of Village Bank financial platforms are five star. I have dealt with a lot of banks in my 64 years. From customer service to ATM, to fraud protection I can’t recommend more highly Village Bank. ### 5/5 — Village Bank Mobile Banking *2024-09-17* One of the easy ways of banking with no hassle --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*