# Vincent: AI Video & Photo — user reviews > 18 indexed App Store user reviews of Vincent by Arctec, rated 4.40/5 from 99 ratings. - Source: https://appshunter.io/ios/app/vincent-ai-video-and-photo/id6479702195/reviews - App overview in markdown: https://appshunter.io/ios/app/vincent-ai-video-and-photo/id6479702195.md - Rating breakdown: 5★ 80 · 4★ 5 · 3★ 2 · 2★ 0 · 1★ 12 ## Newest reviews (8 of 18) ### 1/5 — Rip-off *2024-12-27, version 1.1.5* pay for premium then its useless unless you pay again, pay my £2.99 back ASAP! ### 1/5 — Ladrones, ojo no compren el PRO *2024-12-25* No compren el PRO porque de igual manera no vas a poder usar la app y luego te van a pedir más dinero para hacer uso de los efectos ### 1/5 — What the…. *2024-12-25, version 1.1.5* I'm just outraged. How can you demand a subscription and then at the same time demand that you buy extra coins to watch videos that are less than 5 seconds long?... it's the same thing every time, you take out a subscription only to find out that you have to buy extra coins because it wasn't mentioned beforehand... double the payoff. If only you were informed or at least tested what it was like at the end. That's why I'm only giving it one star. ### 1/5 — I wished I’ve read the reviews *2024-12-19, version 1.1.5* I wished I've read the reviews before I downloaded and paid for the weekly subscription, such a disappointment. ### 1/5 — Don't waste your money *2024-12-13, version 1.1.5* Paid for the subscription 2.99 then had to pay for credits just to start to use it bought 30 credits 2.99 used them for photos not bad,then bought 100 credits 5.99 for video cartoon only for them to fail 3 times but it still charges you for the failed videos 5.99 for nothing don't waste your money! ### 1/5 — Scam!!!!! *2024-12-02* Don’t try its a scam!!!!!! ### 1/5 — SCAM!!!! *2024-11-24* I purchased the weekly pro and it advertises 50 credits to use weekly but when I tried to use credit to make a video it said I had 0 and had to purchase an additional credit package. Blatant scam and misleading. **Developer response:** Hi, this is definitely not the experience we want you to have. Please reach out to us immediately at vincent@arctec.app so we can investigate and resolve this issue for you. ### 1/5 — Not good. *2024-11-07, version 1.0.5* 2.99 a week and you get 50 coins, each thing you use costs 20 coins so you can use two things within the app a week for 2.99. Absolutely ridiculous and a rip off. Cancelled that subscription straight away. Avoid this one if you don’t want to be ripped off. ## Most critical reviews (10 lowest-rated) ### 1/5 — Schlecht… *2026-06-18, version 1.5.1* Heruntergeladen und startet noch nicht mal. ### 1/5 — Rip off *2025-04-12* First they charge yearly subscription and no credits even with $ 43.34 payment. Then no option to convert the picture to Ghibli as shown in the advertisement. I will need to cancel it. Many free apps have more features. **Developer response:** We’re really sorry to hear about your experience. Our goal is to be as transparent as possible, and we understand how frustrating this can be. Some features do require additional credits due to high processing costs, but your feedback is very valuable and we’re working to improve both access and clarity. ### 1/5 — Schlecht *2025-04-01, version 1.2.4* Nur abzocke ### 1/5 — It will not lod *2025-02-08* App is a junk **Developer response:** Hello, thank you for your feedback. We are constantly working to improve our app. If you are experiencing any issues, please share the details with us at vincent@arctec.app—we’d be happy to assist you. 😊 ### 1/5 — DON’T PAY FOR THIS APP!!! *2025-02-05* I paid 3.99 for the app, thinking that’s all I needed to pay for. You have to pay more to upload pictures. Such a horrible thing to do to people who just want to see their family old pictures “alive”. They have my 3.99, don’t let them have yours unless you want to spend more. **Developer response:** Hello, thank you for your feedback. Subscription fees and the credit system are necessary for the sustainability of our app. However, we strive to provide the most affordable and high-quality service. For more information, feel free to reach out to us at vincent@arctec.app. 😊 ### 1/5 — SCAM *2025-01-22* Should have read reviews. doesn’t let u do anything unless u pay 4 bucks then doesn’t let u do anything until you spend another 3-4 on credits. horrible to do as a company. would rate 0 stars if i could. **Developer response:** Hello, thank you for your feedback. In our app, you need to purchase credits to create more content. We strive to offer the best experience while keeping our prices as low as possible. Thank you for your understanding. If there's anything we can assist you with, feel free to contact us. ### 1/5 — Don’t bother! *2025-01-21, version 1.1.6* Don’t bother with this app you pay the £3.99 for a week then you have to pay again and again for credits! ### 1/5 — SCAM!!!! *2025-01-11* This app is a total scam… it requires the user to sign up for a 3.99 weekly subscription to use app. Then you must purchase credits to use app. This app is a SCAM… report to Apple ! **Developer response:** Hello, we’re sorry to hear that you feel this way. The weekly subscription provides access to premium features, while additional credits are optional for creating more content. We aim to offer flexibility and transparency to our users. If you have concerns, please contact us at vincent@arctec.app so we can address them. Thank you for your feedback. ### 1/5 — Horrible *2025-01-06* Image to Videos take too long to generate **Developer response:** Hello, thank you for your feedback. We understand your concern, and we’re working hard to improve processing times. Video generation may take longer during busy periods. However, videos not created within 1 hour are fully refunded. We appreciate your patience and support. For further questions, feel free to reach out to us at vincent@arctec.app ### 1/5 — DO NOT BUY!! *2025-01-03* This app is a scam! Even if you purchase the “Pro” version, they still make you buy credits within the app to use any feature. They ripped me off of $3. I am reporting this developer to Apple and requesting a refund. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*