# VineBrook Homes Resident — user reviews > 137 indexed App Store user reviews of VineBrook Homes Resident by Yardi Systems, Inc., rated 4.03/5 from 1,555 ratings. - Source: https://appshunter.io/ios/app/vinebrook-homes-resident/id1584094378/reviews - App overview in markdown: https://appshunter.io/ios/app/vinebrook-homes-resident/id1584094378.md - Rating breakdown: 5★ 978 · 4★ 150 · 3★ 83 · 2★ 54 · 1★ 251 ## What do users think of VineBrook Homes Resident? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Convenient way to pay rent - 🚀 Maintenance requests easy to submit - 👍 User-friendly interface - 👍 Functional and works well **Cons** - 🐛 Login issues, doesn't remember login info - 🐛 Glitches and bugs, app not working properly - 🔒 Security concerns, 2-step verification issues - 💰 High service/processing fees - 🤔 Lack of partial payment options **Commonly reported bugs** - App frequently logs users out - Payment processing issues, charges not going through - Maintenance request feature not working - Billing information not accurate or up-to-date **Most requested features** - Allow partial rent payments - Improve maintenance request process - Add more payment methods - Provide more detailed billing information - Improve app stability and reduce bugs ## Newest reviews (17 of 137) ### 3/5 — It’s okay *2025-10-15, version 25.8.0* The app is OK. It works when it wants to sometimes it glitches. I hate the fact that they added this second authorization login. ### 3/5 — Could be better *2025-10-02, version 25.8.0* Everything about VineBrook needs improved. ### 2/5 — Remember me *2025-08-04, version 24.6.1* Remember me didn’t work. I have to type in my info each time. Also there isn’t a Contact Us section. I was trying to contact someone regarding a service request with an outside contractor service request. This is for a friend of mine that rents from you. I handle his finances. ### 2/5 — Not the best *2025-08-04, version 24.6.1* The service fees are outrageous ### 4/5 — Easy way to pay *2025-08-03, version 24.6.1* Most of the time it’s an easy way to schedule maintenance request and to pay rent the service is a little slower than calling . ### 4/5 — Leasing Resident *2025-08-01, version 24.6.1* This app is pretty good. It would be nice to have notifications on it. But I don’t have problems with app. ### 2/5 — Rental app *2025-08-01, version 24.6.1* Not very informative. Can’t access much on the actual app. Can’t make split payments if needed, vinebrooks “user friendly “apps and websites could use a major revamp. ### 4/5 — Review *2025-07-11, version 24.6.1* I think it would be helpful if you could make a payment with two different cards ### 4/5 — Leaser *2025-06-29, version 24.6.1* Yes ### 3/5 — 😌 *2025-05-31, version 24.6.1* Need to be able to split payment ### 1/5 — Rent payment *2025-05-05, version 24.6.1* Account amount was appearing as $0, but I haven’t paid my rent yet. When I went to pay it was saying that I already paid but that was not true. It’s a system error going on. ### 2/5 — Constantly loading *2025-05-01, version 24.6.1* App is slow when it comes to loading payment and other documents. ### 1/5 — Not Happy with wanting to use my Banking account *2025-04-19, version 24.6.1* The app makes it too difficult to change to auto pay and to give another account that I want my rent to come out of instead of my main account. Been trying since I moved in April. There are too many hoops to jump through just to get it to work ### 1/5 — Needs work *2025-04-04, version 24.6.1* The site does not give you a breakdown of charges ### 3/5 — Requests *2025-04-02, version 24.6.1* Unable to make maintenance requests anymore on the app ### 1/5 — App is terrible. I shouldn’t have to pay you to use your app to pay my rent *2025-04-01, version 24.6.1* Terrible. ### 3/5 — Easy to use *2025-03-20, version 24.6.1* Simple & easy to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not user friendly *2025-09-30, version 25.8.0* App requires 2-3 steps login which is not convenient. Payments can’t be made early and partial payments can’t be made. Balance due does not appear until the first of the month, which changes monthly due to utilities being included. Late fee applied as of the 5th. Just overall just satisfied with payment process or the app. Thankful for transfer of services upcoming. ### 1/5 — Not a fan *2025-08-01, version 24.6.1* Not a fan ### 1/5 — Review *2025-07-14, version 24.6.1* Need to be able to save login info. It’s annoying having to type in login info everytime ### 1/5 — Bad business *2025-07-06, version 24.6.1* They don’t fixed anything.They say you can get adjustment on your utility bill that’s not going to to happen they got both monthly payments and utilities on the first and you can’t separate I give this company -10 ### 1/5 — Timing *2025-07-02, version 24.6.1* It’ll be great if our charges were posted a week before the 1st. ### 1/5 — Non Starts *2025-07-02, version 24.6.1* Bad reviews ### 1/5 — Meme *2025-07-01, version 24.6.1* One star because of service fees that should not be included we are already struggling just to make ends meet now you want processing fees that’s ridiculous ### 1/5 — Joke like company *2025-07-01, version 24.6.1* Worst rental company in America separated maintenance so they don’t have to be accountable put in work orders can’t contact anyone why no main number have to go to answer service no accountability charge you to insure property but don’t want to fix nothing had to give 1 star need a negative @ ### 1/5 — App *2025-06-04, version 24.6.1* Have to go through to many steps to sign in and it does not save my information. So annoying!! I would give one star but that’s not working. It says to tap and when I do nothing happens. Terrible app ### 1/5 — It’s 2025 *2025-06-02, version 24.6.1* Should be other ways to pay rent. Having the only options be to pay through an app and be charged because of that is crazy. Or even by mail is crazy. Cute to have an app but it’s truly unnecessary outside of being able to view your balance. ## Most praised reviews (10 highest-rated) ### 5/5 — Rent *2025-07-31, version 24.6.1* Thanks ### 5/5 — Simply and easy *2025-07-11, version 24.6.1* Everything on this app is very easy and simple to use. From adding payments method to just paying whatever you have to pay. ### 5/5 — Easy to navigate *2025-04-01, version 24.6.1* Easy to navigate ### 5/5 — App *2025-02-04, version 24.6.1* Finally something easy to set up ### 5/5 — Great app *2025-02-03, version 24.6.1* Great app ### 5/5 — Management *2025-02-02, version 24.6.1* Working with Brittany Hubbard has been nothing but above and beyond service . She is an excellent asset to the company . And I’m thankful for her making it feel like home ### 5/5 — Rent Complete *2025-02-01, version 24.6.1* Process was quick ### 5/5 — Great App *2025-01-22, version 24.6.1* Serves its purpose. Easy to view documents and pay bills. ### 5/5 — The app is convenient *2025-01-10, version 24.6.1* This app is convenient and save time. I do not have to get a money order to pay rent or drop off my rent payment at a certain location. ### 5/5 — Thanks for your incredible Support *2025-01-02, version 24.6.1* I Just Wanted To Take A Moment To Express My Sincere Gratitude For Everything You’ve Done To Help Me Get My New Home.Your Kindness,Patience, Dedication Went Above And Beyond What I Could Have Ever Expected, And I Truly Appreciate All The Extra Effort You’ve Put In To Make My Transition As Smooth As Possible, From Answering My Questions To Assisting With The Move-In Process,Your Support has Made A World Of Different.It’s Not Every Day You Come Across Someone So Committed To Ensuring Their Tenants Are Happy And Comfortable. Thank You Again For Your Outstanding Assistance.I Feel So Fortunate To Have Found VinesBrook Homes Thanks Again Kiara Embry For A Job Well Done…… Warm Regards Tara & Jeffrey Warren --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*