# VinSolutions — user reviews > 160 indexed App Store user reviews of VinSolutions by VinSolutions, LLC, rated 2.10/5 from 525 ratings. - Source: https://appshunter.io/ios/app/vinsolutions/id1140308451/reviews - App overview in markdown: https://appshunter.io/ios/app/vinsolutions/id1140308451.md - Rating breakdown: 5★ 113 · 4★ 12 · 3★ 24 · 2★ 53 · 1★ 323 ## What do users think of VinSolutions? Overall sentiment: negative **Pros** - 🚀 Fast and responsive - 👍 Easy to navigate - 🤖 Helpful AI features - 💯 Best CRM app **Cons** - 🐛 Buggy and glitchy - 🔍 Limited functionality - ⏱️ Slow performance - 🔒 Login issues - 📤 Unreliable notifications - 🔧 Needs more updates and improvements **Commonly reported bugs** - Camera unable to scan licenses on newer phones - Frequent app crashes and freezes - Inconsistent data sync between mobile and desktop - Login issues and random log-outs - Unreliable push notifications **Most requested features** - Add ability to attach photos and signatures in emails - Improve iPad support and landscape mode - Integrate text messaging and call logging - Enhance customer search and lookup capabilities - Provide more customization options ## Newest reviews (18 of 160) ### 1/5 — Bug fixes make the app unusable *2026-07-02, version 3.86.3* App only crashes ### 1/5 — Useless *2026-06-17, version 3.86.2* Signs me out every day then has me make a new password up. The dealership owner is all done with Vinsolutions. He’s canceling today ### 1/5 — Every update makes this app worse *2026-05-30, version 3.85.1* Pretty much useless at this point since you can’t even send template emails anymore. It logs me out every time I use it, so I always have to sign back in. Not sure what the point is. ### 1/5 — Horrible app *2026-05-28, version 3.85.1* Junk ### 1/5 — Garbage App from Multi-Million Dollar Company *2026-05-09, version 3.84.1* I wish my company would move to drive centric, or there was an alternative that is more along the lines of a Facebook, X, Instagram. Want to work VIN from your phone effectively? Good luck! If you go to the customers tab, it’s only your recents. If you go to your “Leads” tab, it doesn’t give you an options to sort, or flag/mark into various categories like say - Reminders or Notes from Apple (or any other company really). We can finally send videos! Except the quality sucks because it doesn’t use Apple’s Native Camera like Snapchat, Insta, etc. Half the time it doesn’t send, and it’s only through the add media, not from your gallery. The messages could be solved by going to RCS instead of archaic SMS messaging, surely COX could work with Google for there platform to enable all message through there system to be as if they are from Google messages - enabling RCS. The Layout, organization, and lack of features is just laziness because they have the market cornered. And I pray to god drive centric bankrupts this company like Netflix did Blockbuster ### 1/5 — App is terrible *2026-05-01, version 3.84.0* Lots of bugs and issues. Now templates don’t work for email replies in app. Deleted and reinstalled. No change. ### 1/5 — Terrible app *2026-04-24, version 3.83.3* Every time I close the app, it requires me to re-log back in and send a verification code to my cell phone. Most irritating thing when I’m trying to actively text or email a customer through the app and I have to do this every time or it just doesn’t let me send the text anymore. ### 1/5 — app sucks *2026-04-03, version 3.83.2* cant even sign into it ### 1/5 — Horrible UI. *2026-03-13, version 3.82.6* Sending videos/ photos is a joke. Constantly need to re sign in for no reason. Freezes a lot. Just not a good app. ### 2/5 — Lots of bugs and glitches *2026-02-11, version 3.82.4* Not a stable app, it has lots of glitches and bugs. Have to reinstall it once or twice in a quarter because it doesn’t let you log in. Struggle to send pictures to customers, can’t open pictures sent from customers. Could be worked on for a better experience for sure! ### 1/5 — Terrible *2026-02-09, version 3.82.4* The app does not even have some basic capabilities that are on the website such as attachments for emails. You would think with how much they charge for the program they would care about how efficient it is. ### 2/5 — Mobile app is bad *2026-01-27* It’s very buggy, Ive been struggling to send pictures to a customer. I am updated and have deleted the app. I am having to connect my phone to my pc, create separate folder on our work computer and drag pictures into a that folder so that I can Insert imagines through VinSolutions on my desktop. Writing this review wasted additional time, I hope that I can save your business some time and money.. ### 1/5 — Garbage App from Multi-Million Dollar Company *2026-01-22, version 3.82.2* Trash app, no categories for leads, just contacted or not, same design for how many years? At least 5 plus. Oh and good luck trying to send a video or clear picture quality ### 1/5 — Cant believe this app is this bad. *2026-01-15, version 3.82.0* Seriously you are one of the largest Automotive CRMs and your phone app is just an absolute bug fest… I would sell 5 more cars a month if this app wasn’t constantly slowing me down. ### 1/5 — Barely works *2025-11-25, version 3.80.2* I’ve been using this for a couple years and it is just nonstop problems. My current issue is that no notifications will go through. It is very frustrating to need to speak with customers and not having any clue when they respond to me. Please put some effort into the app. ### 1/5 — Notifications are on but not delivering *2025-11-02, version 3.80.2* Hey guys, my notifications are turned on, but nothing comes through. Please fix this. The app is already super buggy as is! ### 2/5 — Customer list *2025-10-04, version 3.80.1* Please show us more than 20 customers. The app is unusable unless calling a fresh lead ### 1/5 — Mobile *2025-09-28, version 3.80.1* While desktop is the Cadillac of ALL CRM wearing the Crown alone as the GOAT, mobile app is just trash. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-08-13, version 3.89.0* Have to log back in every time you launch the app. No Face ID ?? ### 1/5 — Makes it impossible to do my job from my phone.. *2026-08-10, version 3.88.0* Constantly getting logged out every time I close the app. When the app is finally open I can’t use any functions without having to wait 10-20 seconds because of the lag. I’m on an iphone 16 pro max and the functionality is nonexistent. ### 1/5 — Updates always break it *2026-08-07, version 3.88.0* Got the newest update, which good quality of life update and a step in the right direction but something always breaks. Now I don’t get push notifications, all of them are turned on. ### 1/5 — New update July 2026 *2026-08-01, version 3.87.2* I updated the app & now my app crashes. Doesn't even open. I've deleted it many times and redownloaded & still doesn't work!!!! ### 1/5 — I didn’t think it could get any worse *2026-08-01, version 3.87.2* With this new update, I can tell that someone who sells cars is not the one who’s creating the app has no flow and is even worse with the newest update that they just get rolled out with. It’s horrible sales. People need something that smooth, simple and quick and that can respond to customers quickly. Bring back the old app version ### 1/5 — Incredibly outdated *2026-07-30, version 3.87.2* Way too buggy, causes more headaches than it is useful. It’s 2026 there’s no excuse. ### 1/5 — Trash *2026-07-23, version 3.87.0* After the newest update this app has been the worst possible app known to man. Would give negative stars if possible. You have to close the application after you send a text. The back button doesn’t work at all. Having to close your application after every communication is not only annoying, but very inefficient. ### 1/5 — Texting *2026-07-20, version 3.87.0* I never could get the text on the right order using this app. I need to open on desktop ### 1/5 — Bug fixes make the app unusable *2026-07-07, version 3.86.3* App completely crashes. Updates shouldn’t eliminate operability on older devices. Totally can’t use the app. ### 1/5 — Terrible *2026-07-03, version 3.86.3* If I was managing the dealership I would not use this CRM. Mobile App is basic with limited tools really have to use desktop version to do anything. ## Most praised reviews (10 highest-rated) ### 5/5 — Brand new app *2026-08-13, version 3.89.0* New design works a lot smoother than before ### 5/5 — Updates helped *2026-07-24, version 3.87.1* I appreciate the developers response to these issues. I have noticed a big difference and am editing this review to reflect that. Love the new July updates. Thank you. ### 5/5 — Best *2025-04-27, version 3.77.0* The best crm app. Easy to navigate and sales friendly ### 5/5 — Great app *2020-08-04, version 3.26.2* Love the ability to manage my staff from a Birdseye view. Incredible product. ### 5/5 — Like or love *2019-03-15, version 3.10.0* It appears u like it or love it. I personally have never had a problem. It depends on phone and connection honestly. Lots of room for growth and let’s stay positive everyone. Nothing’s perfect. ### 5/5 — Sales *2019-01-30, version 3.7.0* I’ve been in the car business for over 3-4 years and used multiple CRM’s this is by far the best CRM and Mobile App. ### 5/5 — Set up and overview *2018-10-12, version 3.5.1* Just had Vinsolutions set up as my CRM for my work. Staff set up and use of the app is night and day compared to some apps I have used. Simple to work and operate and integration with laptop is seamless. ### 5/5 — Great Experience *2018-07-27, version 3.4.0* My job just switched over to Vin. And I couldn’t be more pleased with the change we’ve made. ### 4/5 — Add Texts to Dashboard *2023-11-14, version 3.57.0* Add inbound and outbound, texting to the communications dashboard ### 4/5 — Still missing key features *2020-06-28, version 3.24.0* We are still unable to opt customer into text from the app . 😒 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*