# Virgin Active Australia — user reviews > 59 indexed App Store user reviews of Virgin Active Australia by Virgin Active Australia, rated 3.30/5 from 7 ratings. - Source: https://appshunter.io/ios/app/virgin-active-australia/id6747742254/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-active-australia/id6747742254.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (13 of 59) ### 3/5 — It’s okay *2026-03-07* Like the rewards but I just wish that the notifications for sessions were a reminder at least a day before and not just one a few hours before. It’s a bit glitchy with the card sometimes too but other than that it’s okay. ### 2/5 — Functionalities not there *2026-02-10, version 1.1.4* No booking buddies, have to open app to check-in, difficult to filter classes between clubs, cannot check booking history, tier benefits are basically useless ### 1/5 — Very poor experience *2025-12-30, version 1.1.4* This app is a significant step backwards, very difficult to use , less functionality, not optimised for accessibility functionality. ### 1/5 — Awful New App, poor UX and not responsive *2025-12-20, version 1.1.4* I can’t believe how bad this new app is. I’m a software engineer and this looks like it’s been built by team who knows nothing about app design, UI and UX. The app is not responsive! You can’t see the times on the timetable. The timetable is hard to find on the home page then when you do find it you can’t see all the times and classes in one view. You have removed the option to add your QR code to your wallet for fast entry, now you have people at reception standing there opening the app to get in which creates a bad customer experience. The app images as a background are too large which confuses the user when scrolling. The navigation headers are hard to see on homepage. When you have a booked class it’s not immediately noticeable where it is to change your booking. Please redesign and rebuild this properly considering how much money virgin is worth. ### 3/5 — Too messy *2025-12-18* To messy and cluttered with information on home page. Too many clicks needed to navigate. Too many steps to get to the book class and annoying to each time having to filter classes (why can’t it just save my selections) And annoying you can no longer add check in to wallet. The biggest problem with classes are that they get full a week out. Then 30% cancel them late the night before or morning of. The app still doesn’t solve this annoying problem. ### 1/5 — Ridiculous App *2025-12-10* Absolutely ridiculous to enforce members to download an app just to access the gym that you pay money for. If you don’t own a smartphone you now have to buy one to be able to use the app to access your membership card, so you can then access the gym. I work in IT and all I can say is that creating an app that doesn’t have all the features of the website shows that the people working for the company that are behind this lack skills and knowledge. It seems typical of Virgin Active to focus more on making money than on the needs of their members ### 1/5 — Distracting design *2025-12-10* The visual design of the app is really hard to read and see the menus when you have SO many images and photos in the background! Why can’t you make the backgrounds clearer so that the text is easy to read. I don’t know how you expect people with poor eyesight or those who need glasses to be able to use this app easily. If I’m struggling and I’m in my 40s how do you expect your senior members to cope?! ESPECIALLY when you’re FORCING people to use it!! The menus for the timetables are terrible, the booking buddy feature is missing so now my husband and I can’t book classes for each other. Clean up the backgrounds and have less images. The UX is appalling, seems the focus has been more on promoting the club facilities and photos of fit people rather than delivering a good UX. Seems like there was NO testing on this stupid thing! If you want a good looking app go and have a look at the Petbarn app! ### 1/5 — Liam *2025-12-09* Quite frankly the app is terrible. Unresponsive UI, harder to use then the predecessor and how inconvenient is it that we can’t have our card in the wallet. We use to have physical cards, they got canned, then they moved to Apple wallet which wasn’t bad, that’s now been canned. Considering the amount of money it costs to go to virgin active, the experience both in the gym and now with the app go from bad to worse. Don’t know why I pay so much for this gym sometimes ### 2/5 — app ux *2025-12-01, version 1.1.3* I don’t need to see stock photos of people working out. I need to see the timetable and book a class, both tasks take four navigations from the Home Screen to complete. This app is worse than some 90s websites. ### 1/5 — No desktop compatibility *2025-12-01, version 1.1.3* Can’t use web version for at home workouts now. Before, I can connect to TV or laptop and follow the home workouts there. Now, it is a very small screen ### 1/5 — Awful design and usability *2025-11-28* Functionally the app is okish, but the black on black makes it super hard to read and navigate. The new booking menu is rubbish, text doesn’t fit on screen so can’t even see class times clearly. Doesn’t feel like the designers considered different screen sizes. All up this is a big miss and would have expected so much more in terms of design and usability in 2025. ### 2/5 — Not As Good As Previous *2025-11-26* No more booking buddies, no more entry via Apple Wallet Card and the layout of the timetable is much harder to navigate. The only 2 pluses are: the waitlist now works and auto adds you in / tells you what number in the queue you’re in for the waitlist and also the rewards system. But please please bring back the booking buddies system and a better view of the classes timetable. ### 1/5 — My Locker was so much better *2025-11-26, version 1.1* I hate booking classes on this app now. I can’t even see all the classes lve booked on one page! It’s also really annoying filtering for the gym and class you want. Why is this app so confusing! ## Most critical reviews (10 lowest-rated) ### 1/5 — WORST *2026-07-25* This is a terrible app. It hasn’t been working properly for weeks, and it’s basically the only way you can access the gym and actually use the membership and benefits you’re paying for. 😂 You need it for everything: entry access, viewing class timetables, booking classes, and even seeing the classes you’re already booked into. None of these functions are available on the website either. It just redirects you to the App Store, so you’re paying for a membership you can’t fully use because the app doesn’t work. Hopefully I’ll be able to cancel mine and go back to ClassPass. ### 1/5 — Worst app ever *2026-07-20, version 126041441(1.2.3)* Please change your app team, this app is really sucks unable to change the club, you should learn from Fitness first ### 1/5 — Some worst UX out there *2026-07-20, version 126041441(1.2.3)* Some of the worst UX I’ve seen recent years. - it always logs me out so I can’t enter the gym - relaunching the app doesn’t help - you need to reinstall it - UI is counter intuitive and hard to navigate - classes time doesn’t display properly so I can only guess what time is the class that I book - it displays information for Indian time zone not Australian - it shows some special characters instead of proper texts - worst thing is that they try to sell you some partner products via this app I am literally one step away from canceling my membership with these guys ### 1/5 — Put in management with knowledge of gym equipment *2026-07-16, version 126041441(1.2.3)* Virgin active zetland weights equipment hasn’t been upgraded in nearly 10 years yet you spend a ridiculous amount of money on a work from home space. During peak hours there are barely 9 benches in front of dumbbells. ### 1/5 — So many bugs *2026-06-30, version 126041441(1.2.3)* Always have to uninstall and reinstall. Should’ve just stayed on web services! ### 1/5 — Dodgy update fail app + lethargic response *2026-05-26, version 126041441(1.2.3)* I have delayed posting as a longstanding member of a gym I otherwise love (in spite of the fact that the spa has also been faulty for many months now). The so called app "update" 3 weeks ago now means that I can no longer book classes - bummer. I guess I could join my employer's gym pass scheme. Cheaper for sure. Requests for a discount or even free coffee were ignored... not happy. ### 1/5 — Could be a good app, but isn’t *2026-03-26, version 1.1.4* Rewards tiers don’t work, navigation isn’t intuitive, clicking on notifications outside the app takes you to the wrong place in the app. Needs improvement ### 1/5 — Downgrade from MyLocker *2026-02-01, version 1.1.4* This app has been a nightmare. Unable to add it to my Wallet or Apple watch. It’s really annoying to open an app while I’m stepping into the gym. Unable to add classes to Google Calendar like I used to. Also got reminders from the app just 3 hours before the class which is useless like I got reminders at 2am for early morning sessions. Bring back Mylocker ### 1/5 — Website somehow better *2026-01-28* Can’t get invoices directly through the app and they shut the website down too? Now I have to contact the staff to manually do this for me? Checked if my app was up to date and checked if i was missing anything and i wasn’t. Only thing they forgot was their brain making this app. Great use of resources and forcing everyone to use your app. Member tier system is stupid, I’ve been a member since 2019 and go 5-6 times a day and you start me at bronze with no compensation? This gym is one of the most expensive in Australia and they do all this but can’t clean a sauna? I would give this app 0 stars if i could. For the rate we pay (that keeps increasing for no rewarding reasons) is pathetic. Love the Virgin brand but what’s the excuse for this? ### 1/5 — Cannot select club *2026-01-05, version 1.1.4* Can no longer select club therefore cannot book classes. ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic *2026-04-25, version 126041441(1.2.3)* A big thank you to the team. Especially Mia who is a top class trainer. Really enjoying the gym! ### 5/5 — Virgin active Bondi junction *2026-01-31* Excellent facilities that are most conducive to getting the most out of your workouts. 7 amazing levels that have the right balance of varied activities, along with style and panache. ### 5/5 — Buddy bookings *2026-01-03, version 1.1.4* I’d like to see my friends bookings so we can do classes together ### 5/5 — Virgin Active *2025-11-29, version 1.1* Numero Uno ### 5/5 — Amazing app, easy to use and navigate *2025-11-26, version 1.1* Can’t fault this app. It even has Rewards ### 5/5 — New App *2025-11-20* Great app. The only chg I would like is when you book a class to still be able to see how many people have booked into that class ### 4/5 — Virgin Active gym *2026-01-09, version 1.1.4* I love virgin active. The best gym ever with all required facilities and training equipment, classes not just for exercise and training but also for recovery. The only downfall is they need more attention on the cleanliness and hygiene of gym. The toilets can be so gross and staffs need professional cleaning there. ### 4/5 — Tap with iPhone *2026-01-02, version 1.1.4* Prefer to have a choice to use iPhone and iwatch ### 4/5 — Confusing *2025-11-19, version 1.1* Cant see very clearly or obviously which classes I have booked. Should be a calendar or a list like it was. I feel I’m going to Miss a class and get a strike. Also my booking buddies has gone? Don’t like this app. Doesn’t look like it was thought out very well before launching. Also virgin, would be nice to reward members especially on anniversaries etc ### 3/5 — Glitches *2026-03-12* New to the gym on my third week now and noticed that in the rewards it wouldn’t have recorded me attending class or at the gym half the time. However when asked at reception at least it has my attendance recorded down. Otherwise no issues with the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*