# Virgin Active UK — user reviews > 205 indexed App Store user reviews of Virgin Active UK by Virgin Active UK, rated 4.80/5 from 677 ratings. - Source: https://appshunter.io/ios/app/virgin-active-uk/id1005816652/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-active-uk/id1005816652.md - Rating breakdown: 5★ 597 · 4★ 58 · 3★ 15 · 2★ 2 · 1★ 5 ## What do users think of Virgin Active UK? Overall sentiment: neutral **Pros** - 👍 Excellent facilities - 👍 Friendly and attentive staff - 👍 Great atmosphere and clean gym - 👍 Effective and entertaining services - 👍 Relaxing environment - 👍 Rewarding experience **Cons** - 🐛 App login and password issues - 🐛 Unreliable app functionality - 🐛 Inconsistent app updates - 🐛 Buggy rewards system - 🐛 Cluttered and confusing app design - 🐛 Inability to view waitlist position - 🐛 Lack of class information in app - 🐛 Inconsistent class cancellation notifications - 🐛 Overcrowded gym facilities **Commonly reported bugs** - App login and password issues - Rewards system not functioning properly - Inconsistent app updates breaking functionality - Booked classes not syncing to calendar - Waitlist position not visible in app **Most requested features** - Add ability to view waitlist position - Improve class booking and cancellation flow - Provide more class and facility information in app - Enhance rewards system functionality - Simplify app design and navigation - Improve app reliability and stability - Add ability to sync booked classes to calendar - Provide guest pass management in app ## Newest reviews (12 of 205) ### 3/5 — Creche reservation *2026-08-18, version 4.5.18* It would be nice to be able to book the crèche from the app instead of calling every time ### 3/5 — Can be improved further *2026-07-06, version 4.5.6* The new app has nice features like club occupancy and the reward scheme for attendance but reviewing existing class bookings and waitlist position was much easier in older version. If I booked more than 2 classes I can’t get a full view of all my bookings. I also wish there were app driven push notifications to ins sending class reminders and a feature asking to confirm within 5 or 10min of we want a space for a class if coming off waitlist as very often this happens by default and by the time I realise it’s too late to cancel or get there ### 3/5 — Reel permission in gym and negative response when approached staff re concerns *2026-06-07, version 4.3.11* Unhappy at gym users being able to film in the gym areas. I am concerned about this and would like information due to concerns over privacy issues. Approached staff about this and was given a apathetic response and was left very unsatisfactird by the staff member ### 3/5 — Buggy and freezing *2026-06-05, version 4.3.11* Not a great app. Currently can’t log in or navigate, frozen app. Really buggy, frequently means I miss class bookings ### 3/5 — Club change disabled on app *2026-05-19, version 4.3.11* Hi there, since your latest app update, I can’t update the club in the booking screen in the app. Can you please fix that? ### 2/5 — Overpriced and app doesn’t work *2026-05-18, version 4.3.11* Overpriced given the gym changing rooms, shower and toilets are old and rarely cleaned, but regular reformer class redeem it. Re the app, just downloaded the update and now the app won’t load; stuck with a spinning wheel in the middle of the screen. ### 4/5 — Classes *2026-05-15, version 4.3.11* Wish there wasn’t a limit to how many you can be on the waiting list for or book onto. ### 5/5 — Great *2026-05-12, version 4.3.11* Fantastic app ### 4/5 — More adult only time *2026-05-09, version 4.3.11* Really enjoying the club but have stopped coming after 8 o’clock or Sunday after 5 o’clock as these are not relaxing times for adults due to children and families . Could these times not be for adults only ??? ### 2/5 — Why remove things that work *2026-05-08, version 4.3.11* Was good, then suddenly you removed convenience of checking multiple gyms for classes at the same time. Why? ### 3/5 — No one ever responds *2026-05-08, version 4.3.11* If there is a problem, and you submit it on the app or even by email, no one ever responds. Other than that the app is okay and it’s easy to book classes. ### 5/5 — Friendly Gym *2026-05-08, version 4.3.11* Great Gym to work out and meet lots of friendly staff and like minded members! Lots of choice of classes with knowledgable trainers ! ## Most critical reviews (10 lowest-rated) ### 1/5 — Password reset never works *2026-08-06, version 4.5.18* The app does not recognize the password I’ve changed on tue website. Al ways happen the same ### 1/5 — Free Reward Failure *2026-08-06, version 4.5.18* Just had to pay 10 bloody pounds for a smoothie because I was counting on the free reward smoothie before heading to work, but the app failed to pull up the reward. ### 1/5 — Awful update *2026-07-21, version 4.5.15* Was any user testing done on the new app before it was released?! The UI and UX are absolutely terrible. Who on earth signed this off?! ### 1/5 — Doesn’t show the rewards tab on my app *2026-07-07, version 4.5.6* Tried getting customer service to help through the phone and through their web chat and they just tell me to uninstall and reinstalled the app ### 1/5 — Multi club timetables no longer available *2026-06-11, version 4.3.11* Alongside all the degraded user experience that came with the new version of the app around a year ago, the latest update also removed the ability for users to see muti-club timetables. Please bring them back! The class booking experience is already not great… now a user would have to switch clubs in a separate screen before being able to see and book classes in that club? That’s the worst possible user experience! ### 1/5 — Outdoor swimming pool *2026-05-28, version 4.3.11* The outdoor swimming pool was dirty and the water cloudy which is very disappointing. ### 1/5 — Unusable *2026-05-17, version 4.3.11* You can’t book childcare sessions, nor can you check what sessions you have booked for them and you can’t ring the club to find out so there’s no way of knowing given that you have to book them in half hour slots by ten post seven on the day the slots open it to stands any chance of securing a spot it makes it a nightmare We chose Virgin over the others as its childcare arrangements seemed the best but the combination of the above makes it so frustrating and impossible to plan ### 1/5 — Just awful *2026-05-15, version 4.3.11* Continuously crashes, impossible to get yourself back on with support from non existent’support’ from app or club ### 1/5 — Bad at class bookings *2026-03-26, version 4.2.6* Truly bad at class bookings. And useless otherwise, because once you know opening hours there is nothing else to do with a gym other than book classes. Hard to find the classes you want to go to. Filters work but scrolling resets to the top constantly. There is no « upcoming classes » to manage your bookings. No favourites for your preferred sessions. The gyms offer classes but don’t want to make it easy for you to book them and go. Very frustrating. ### 1/5 — Mill Downhill *2026-02-20, version 4.2.6* towel restrictions makes it feel like prison, filthy grid matts, very outdated and uncomfortable blowdry bar with awkward plug positioning, and chair and counter height that does not compliment each other. Lockers dirty inside, swimming pool full of hair (no caps) and plasters, underaged children on gym floor ON EQUIPMENT and in main dressing room. Always something out of order. Feels like dressing room needs a deep clean power wash grubby in corners - on top of daily surface clean. Cleaning ladies are very kind and helpful & friendly. Near impossible to get into pilates or reformer classes. Steamroom is a great asset, but needs maintenance lots of loose tiles. Most of the younger staff are very friendly & helpful. Trainers and instructors that ends up staying are lovely. There is plenty of parking. Wish there was a way to split pool from gym membership with different membership options instead of having to pay for both despite not ever using the pool (unhygienic) reduce membership and exclude pool usage. ## Most praised reviews (10 highest-rated) ### 5/5 — Mill Hill and Crouch End *2026-08-15, version 4.5.18* I attend both gyms, staff and classes are excellent such a wide variety to choose from with great teaching I’m so pleased to be a member of outstanding Gym. ### 5/5 — Bookings made easy *2026-08-14, version 4.5.18* Really easy to plan your workouts .. go on a waitlist or r cancel a class for f your plans change . Great workouts available and a treat if you got your visit goal ( well their goal but it’s fine ) I prefer what’s app rather than email reminders but no big deal … ### 5/5 — Good app *2026-08-06, version 4.5.18* Useful app. Keeps all the relevant info to hand. ### 5/5 — Shortage of aqua classes *2026-08-01, version 4.5.15* There is a real shortage of aqua classes at Virgin Notting Hill. There are a section of the membership older , disabled, in rehab / recovery that really benefit from these sessions and often can’t benefit from other classes. It would be so good if Virgin could recognise these and give these members the value they deserve ### 5/5 — My happy place! *2026-07-30, version 4.5.15* Great staff & instructors who are always willing to help and facilities ! ### 5/5 — Fantastic aqua classes *2026-07-09, version 4.5.6* Very good instructor specially Emma 💪🏽💪🏽💪🏽👍🏽👍🏽 ### 5/5 — Virgin Collingtree *2026-07-04, version 4.5.6* Very enjoyable place to come and exercise, relax, socialise and also have fun. The staff are very focused yet warm an friendly. And, of course the instructors are excellent in all areas. Nothing is too much !! Same again-All focused on client delivery!!! Gordon Critchlow ### 5/5 — Bella *2026-07-02, version 4.5.6* Brilliant classes and the staff at Clapham’s are amazing especially Nadia, Jennifer and maria. ### 5/5 — Thundersly Gym review *2026-06-27, version 4.5.6* I love the classes and the instructors, but I’d really like to see more variety to mix up the routines. It would be great to have classes such as Body Combat, more Tempo-style spin sessions, and more specialised reformer classes. For example, it would be really helpful if reformer classes were clearly labelled on the app (such as trampoline-focused, strength-focused, stretch, etc.) so people know exactly what they’re booking, as some styles are very much a love-it-or-hate-it experience. Unfortunately, I won’t be using the crèche again anytime soon after my recent experience. When I collected my two-year-old, he had been left crying and had fallen asleep half on a mat and half on the floor, still whimpering. I was absolutely devastated to see him like that. The staff reassured me that he was okay and said they would have come to get me if they were concerned, but from my perspective, that situation should never have happened. If a child is that upset and falls asleep crying, I would expect them to be picked up, comforted, or for me to be called so I could collect him. The crèche wasn’t even busy, which made the experience even more disappointing. I’d also like to mention that the baby pool has been noticeably cold on several occasions. During swimming lessons and play sessions afterwards, the children have been visibly shivering, which isn’t ideal for babies and toddlers. Finally, the café often feels quite grubby and doesn’t seem to be cleaned regularly enough. Tables are frequently left dirty, and it appears to be understaffed. More staff and more regular cleaning would make a big difference to the overall experience. ### 5/5 — Staff *2026-06-05, version 4.3.11* Very friendly staff, very helpful, always smiling --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*