# Virgin-Atlantic — user reviews > 447 indexed App Store user reviews of Virgin by Virgin Atlantic Airways Limited, rated 4.80/5 from 68,409 ratings. - Source: https://appshunter.io/ios/app/virgin-atlantic/id347564786/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-atlantic/id347564786.md - Rating breakdown: 5★ 60,008 · 4★ 4,902 · 3★ 1,271 · 2★ 552 · 1★ 1,676 ## What do users think of Virgin? Overall sentiment: negative **Pros** - 👍 Easy check-in process - 🚀 Straightforward interface - 💡 Ability to select and pay for seats in-app - 🤩 Great inflight experience **Cons** - 🐛 Login issues and inability to log back in - 🔍 Difficult to navigate and find information - 🤯 Buggy and crashes frequently - 🤖 Outdated and unresponsive design - 💸 Misleading information about baggage fees **Commonly reported bugs** - Seat selection not working as expected - Inconsistent behavior when trying to check in - Saved personal data not populating check-in form - Seating map not accurately reflecting available seats **Most requested features** - Ability to book flights and use loyalty points in-app - Native support for larger screen devices - Improved real-time flight tracking and status updates - Better integration with mobile wallets for boarding passes ## Newest reviews (13 of 447) ### 3/5 — Frustrating *2026-03-01, version 7.4* App kept dropping out ### 3/5 — Gate didn’t update *2026-02-28, version 7.4* I nearly missed my flight today because the gate on the app never updated from “TBA”. The information screens in the airport showed the correct gate. Please debug and fix this. ### 3/5 — Boarding pass integration issue *2026-02-28, version 7.4* Generally okay but the Virgin app won’t add my boarding pass to my Apple Wallet for some reason. ### 2/5 — Marcos *2026-02-25, version 7.4* Useless app doesn’t load properly and crashes and keeps asking me to try again later ### 2/5 — If screen not wide enough, doesn’t show info to right. E.g. aircraft detail *2026-02-17, version 7.4* No sideways scrolling ### 1/5 — Seat allocation *2026-02-12, version 7.4* Wish airlines would stop ripping off people with seat allocation, adding another £80 to choose a seat on an already expensive flight is ridiculous.just show the cost in the flight cost and whoever books early gets first choice! ### 2/5 — Constant sign-in errors *2026-02-09, version 7.4* This app consistently has errors with sign-in. Face ID will stop working for a bit, so you try and sign-in with your password and it’s broken. Not what you want when you’re trying to find information for your flight. I know I’m not entering my password incorrectly because I use a password manager and the password works fine on the website. ### 1/5 — Buggiest App on my phone *2026-02-04, version 7.4* I don’t typically go out of my way for an app review but this app is rubbish. Doesn’t keep me logged, forces me to change password pretty much once a month, doesn’t have any connection with Virgin Atlantic Credit Card flight vouchers. Awful app. ### 2/5 — Can’t Check-in and more *2026-02-04, version 7.4* Along with the check-in issue I cannot add my membership card to my flights to collect points. ### 1/5 — Worst app out there *2026-02-01, version 7.4* It must be the worst app ever made - constantly logs you out, made like a old web page, error codes say nothing besides “there’s an error”. Horrible, but their website is the same so I guess clearly made by one team ### 1/5 — Rubbish *2026-01-30, version 7.4* Keeps losing my bookings, won’t let me add my points number. Useless app ### 1/5 — Impossible to login *2026-01-29, version 7.4* I have tried several times to login but I keep on getting the same error message: “We're Sorry...We are unable to process your request. Please try again later or simply continue as guest”. Users have been complaining about this for a long time. I don’t understand how it’s possible that the Developers still can’t fix the issue. ### 4/5 — This app causes stress *2026-01-23, version 7.4* Have to say how disappointing and stress endjucing this app is. Continual we are sorry log in isn’t working try as a guest is dreadful, no access to boarding passes repeated losing of information straight before travel. It’s really just not good enough. And we’ve done everything including deleting and reinstalling. ## Most critical reviews (10 lowest-rated) ### 1/5 — Utter Trash *2026-03-06, version 7.4.2* Error. Error. Error. Try again later. Error. The developers of this app are hacks. ### 1/5 — Going Round In Circles *2026-02-26, version 7.4* I am trying to check in. It lets me check in for 1st leg of journey (but can’t add boarding pass to wallet or add bags). Try to add bags takes me back to choose a seat and scan passport Round and round and round ### 1/5 — Such a bad app *2026-02-22, version 7.4* Every time you log into the app it seems to want to take you to a webpage where you have to login again. Trying to find flights is also a nightmare as it crashes and I have given up. I can’t believe I am saying this but is BA’s app better?! ### 1/5 — Awful app *2026-02-20, version 7.4* This app is useless. It cannot remember my up coming flight. I have to keep inserting my booking ref so it’s pointless. Might as well use the web ### 1/5 — This might be the worst airline app I’ve ever used *2026-02-18* The worst. I’ve added it to phone, iPad and tried online. The scan obviously doesn’t work on desktop computer but there is no option for simple “add my passport”. The app logs you in and out continuously between a webpage and the app. The app neither remembers my flying club number nor lets me log on with an email address. The log on works finally go to flight details “please log on” give me strength virgin don’t make this more difficult than it has to be you already have my flight information. ### 1/5 — Fix The Miles Statement! *2026-02-17, version 7.4* The app is fine apart from one part - where you see the entries that make up your accumulated miles today. It worked at the end of 2025 but so far in 2026 (despite a number of flights/entries) the total has increased (along with my tier points) but the entries making up the changes on the statement page just shows an error. Come on Virgin - this isn’t the first time this has happened and it can’t be that hard to fix can it??? ### 1/5 — App is trash *2026-02-16, version 7.4* I’m always befuddled at the quality of multimillion dollar corporation’s apps. I swear this app was developed by a 3rd grader. For the love of God please get a decent developer! This app is absolutely useless! Nothing and I do mean nothing in the app works. Starting with face recognition. And why the hell do I have to sign into the rewards portal if I’m in my account? Add your rewards card to your wallet? Nope. Doesn’t work. Absolutely useless. ### 1/5 — App is rubbish *2026-02-16, version 7.4* Too slow and clunky ### 1/5 — Mobile app experience *2026-02-13, version 7.4* Please spend some quality time on your app experience, its ability to maintain relevant details of bookings is frankly shocking… that is of course poor, if you can even get into the app. Not a great experience… please do better, reputation and brand is impacted. ### 1/5 — Why can’t UK airlines do apps? *2026-02-12, version 7.4* I feel like there is a real difficult in making functioning apps for UK airlines. Actually the budget airlines have the best apps of them all! You have buttons that log you out on clicking, pages that don’t load. If you can’t put your app through proper regression testing before updates then don’t bother. Do the basics well and then go from there. ## Most praised reviews (10 highest-rated) ### 5/5 — Convert from BA *2026-03-02, version 7.4* Pretty easy to use and very intuitive ### 5/5 — Great App *2026-03-02, version 7.4* Really love this app, really simple to use and makes booking flights easy to start my holiday 😍 ### 5/5 — Daniel *2026-02-28, version 7.4* Easy to navigate on this app. Nice one ### 5/5 — Excellent *2026-02-11, version 7.4* Excellent ### 5/5 — Mr *2026-02-11, version 7.4* Fantastic ### 5/5 — Patel *2026-01-31, version 7.4* Excellent ### 5/5 — Fantastic experience *2026-01-23, version 7.4* My experience with Virgin Atlantic is always an enjoyable and comfortable flight. It’s my first choice of airline to travel to New York. Hospitality on flight is great, the stewards are considerate, friendly, helpful and respectful. Looking forward to using Virgin Atlantic again. ### 5/5 — Good check in *2026-01-23, version 7.4* Easy and convenient process to check in. ### 5/5 — Like Clockwork *2026-01-18, version 7.4* Simple steps to follow with no fuss. ### 5/5 — Communication *2026-01-10, version 7.4* Traveling with Virgin after few years. They are very updated and communicate so often before the departure to make sure your total experience of flying put to an ease. Thx. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*