# Virgin Australia — user reviews > 381 indexed App Store user reviews of Virgin Australia by VIRGIN AUSTRALIA HOLDINGS PTY LIMITED, rated 4.80/5 from 1,422 ratings. - Source: https://appshunter.io/ios/app/virgin-australia/id1060472593/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-australia/id1060472593.md - Rating breakdown: 5★ 1,251 · 4★ 91 · 3★ 22 · 2★ 13 · 1★ 45 ## What do users think of Virgin Australia? Overall sentiment: neutral **Pros** - 🚀 Efficient app - 👍 User friendly and straightforward - 👍 Easy to book and manage - 👍 Convenient - 👍 Easy to use - 👍 Well designed user interface - 👍 Good for busy travellers - 👍 Excellent customer service - 👍 Friendly and professional staff - 👍 Smooth landing experience - 👍 Great service **Cons** - 🐛 Trip screen freeze - 🔍 Outdated interface - 🐛 Glitchy and slow - 🐛 Inaccurate flight information - 🐛 Constant technical issues - 🐛 Seat changes without notice - 💰 Excessive fees for seat selection - 🐛 Booking issues - 🐛 Login failures - 🐛 Inability to check in through app - 🐛 Unreliable app functionality **Commonly reported bugs** - Screen freezes when trying to upgrade or amend booking - Flight notifications show wrong timezone - Inability to check in through app - Seat selection issues - Booking issues - Login failures **Most requested features** - Liquid Glass support for modern design - Integrate hotel and car bookings - Show state credit points in app - Dark mode option ## Newest reviews (10 of 381) ### 2/5 — Bad seat selection *2026-07-25, version 2.64.0* Disappointing, why can’t you change the seat location after completing the check in process? ### 4/5 — Desktop Check-in *2026-07-20, version 2.64.0* When I place a return flight booking online, I only receive an automated email reminder to check in for the return flight….but not the initial flight. I can get around it but it is odd…. ### 5/5 — Canberra Gold Coast *2026-07-15, version 2.64.0* Always very happy with Virgin’s. Service. Thank you! ### 5/5 — Seki *2026-07-15, version 2.64.0* Seki ### 1/5 — Not able to book return flights *2026-07-12, version 2.64.0* This app has some frustrating shortcomings. Namely, the option for booking a return flight doesn’t work and its impossible to cancel an incomplete booking. Don’t bother with the app. Just use the website for booking. ### 4/5 — Seat selection fault *2026-07-12* There is no way to exit paid seat selection and delete the chosen seat if you change your mind. Most airlines allow free seat selection after check in, but when I began to choose a preferred seat it didn’t show me a cost until after I saved it. So I then had to choose another seat for my partner. There needs to be a way to opt out before payment other than skip seat selection which doesn’t work after save. ### 5/5 — My virgin Australia airline experience *2026-07-10* Virgin Australia is the best airline as it is very clean and tidy, the flight was very great and when I booked economy it was worth the price more leg room and was worth the price the service from the flight attendants are absolutely amazing, lots of movies and show via virgin Australia entertainment, we always get there on the estimated time and the flight attendants are so nice and friendly, Overall I highly recommend going on the virgin Australia airline as it is a better airline in my opinion so 5 star rating for the amazing virgin Australia ### 1/5 — Virgin lost our luggage *2026-07-08, version 2.64.0* Both of our bags have not arrived to our destination in Vietnam due to a stuff up by Virgin. 4days we’re in the dark and they blame another airline that never got them. Our patience and loyalty are seriously being tested here. What customer service that makes you smile? Pathetic. ### 1/5 — now the worst airline in aus *2026-07-06, version 2.64.0* lots of delays, no drinks offered , expensive .. jot again for me ### 1/5 — Effectively dead *2026-07-03, version 2.64.0* App no longer loads search results. Completely useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Virgin app not working *2026-09-03, version 2.46.0* So, you can download a previous version but the app won’t work unless you upgrade - an endless loop ### 1/5 — Checkin times *2026-09-01, version 2.66.0* Make checkin opening the same time everytime! ### 1/5 — Loops continuously when checking in *2026-08-26, version 2.66.0* So difficult to check in, loops back to check in start continuously. ### 1/5 — Won’t recognise my account *2026-08-09, version 2.65.0* The app won’t let me login. Doesn’t like my name or email address, either way very unusable. ### 1/5 — Can’t book flights? *2026-08-05, version 2.64.0* For the last week it’s been glitchy and not letting me book flights, the landing page is either blank or reloads to blank after I’ve scrolled down. What is the actual point of this glitchy rubbish ### 1/5 — Delayed boarding *2026-08-05, version 2.64.0* What’s the point of displaying a boarding time when it won’t be followed. 20 minutes delayed. Flight va383. ### 1/5 — Useless check in *2026-07-30, version 2.64.0* Have tried numerous times to check in using the app and website. It showed promise that it MAY work, however after choosing seat selection and paying for that- it would not let me check in. Over a number of hours and hours have tried multiple times on the app and website to no avail. This happens every time I fly- would be an excellent feature if it even mabye sometimes worked. App very glitchy and won’t let me log in, or as soon as I do it kicks me off. ### 1/5 — Seat selection *2026-07-27, version 2.64.0* Quickest way to upset people is to change their seats constantly ### 1/5 — The f is your login with velocity number *2026-07-15, version 2.64.0* Login doesn’t log in. Be better ### 1/5 — Useless app *2026-07-14, version 2.64.0* Unable to create an account, very stressful when you have to check your flights on line ## Most praised reviews (10 highest-rated) ### 5/5 — Makes travelling smoother *2026-09-03, version 2.66.0* Checking in, picking seats and accessing my boarding pass takes less than a minute. Love the real time gate change and flight updates on the screen. Also keeps track of my velocity points. Love it ### 5/5 — Great Customer Service *2026-08-28, version 2.66.0* I was attended by one of your phone agents. Maya or My was her name solved our dilemma for this trip to Melb from Syd. Courteous and professional. ### 5/5 — Friendly, Modern and Upbeat *2026-08-24, version 2.65.1* Easy to use. ### 5/5 — So easy to use *2026-08-18, version 2.65.1* Love the ease when using this app to book flights & check in. ### 5/5 — Gotta love VA *2026-08-10, version 2.65.1* Two words Thank you! ### 5/5 — Best airline *2026-08-10, version 2.65.1* Technology and ease to do business and leisure with are second to none ### 5/5 — Service *2026-07-30, version 2.64.0* Virgin is my number one airline for travel. Super easy process and customer service are fantastic to deal with, not only via telephone but in person, so obliging and make everything feel easy! I’ll continue to remain a loyal customer for many years to come… 🥰 ### 5/5 — Top Service *2026-07-28, version 2.64.0* Amazing staff all round, very caring and assisting elderly mother so kindly, thank you Virgin staff 10/10 ### 5/5 — Fantastic *2026-07-22, version 2.64.0* Fantastic ### 5/5 — Worst airline ever *2026-07-21, version 2.64.0* Virgin must be the worst airline ever. I fly with them at least twice a month for work and the flights are delayed more often than on time. The service is also extremely poor at the bag check in with staff often not attending until the last minute. If you have the option choose another airline! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*