# Virgin Casino: Play Slots — user reviews > 59 indexed App Store user reviews of Virgin Casino by Gamesys Limited, rated 4.52/5 from 5,450 ratings. - Source: https://appshunter.io/ios/app/virgin-casino-play-slots/id722174761/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-casino-play-slots/id722174761.md - Rating breakdown: 5★ 4,325 · 4★ 425 · 3★ 236 · 2★ 110 · 1★ 352 ## What do users think of Virgin Casino? Overall sentiment: negative **Pros** - 💰 Winnings and payouts - 🎉 Fun and enjoyable games - 👍 Good customer service **Cons** - 🕰️ Slow payouts and withdrawal delays - 🐛 Frequent app crashes and bugs - 🔒 Verification and account issues - 💰 Unfair game mechanics and payouts **Commonly reported bugs** - Geolocation issues - Frequent app crashes and freezes - Account verification and access problems **Most requested features** - More slot game variety - Improved app stability and performance - Clearer promotion terms and conditions ## Newest reviews (10 of 59) ### 3/5 — Stop holding peoples money . *2024-04-10* You can win at 5:00pm one day you will not get your money until 10 am next morning. They sit and hope you reverse and play with the money . You will have your winnings by one hour in other casinos . ### 1/5 — New updated app is terrible *2021-10-23, version 12.1.3* They recently remodeled the virgin and Tropicana app and it’s horrible. I have to delete and reinstall the app multiple times a day. It’s constantly giving me problems opening up games and logging in. I wish they never changed these apps. I used to love playing Tropicana and virgin now I hate it! ### 3/5 — Tricky promotions *2021-08-18, version 11.19.5* Stipulations within promotions should be clear. Be careful of the “net deposit.” You basically have to lose all your money (withdraw zero dollars) to receive a few pennies in rewards. ### 2/5 — No sound *2021-08-01, version 11.19.5* They never give you courtesy money for example Tropicana does this and they have the same skin and you usually get the same promotions which are also very rare find your account with small amount to play with, because they know there’s so many other sites out there to use which smart. Almost every site has promotions where are you get free spins and a lot of other ways where are they give you bonus money to play with but not the site. It’s a small thing but that makes me wanna play on that particular site, like partypoker for example, or Wsop… ### 5/5 — Review *2021-06-30, version 11.19.5* I never win always losing. I wish they let you win a little ### 2/5 — Games lock up. !!!! Have to reboot often. *2021-03-10, version 11.16.6* Nothing wrong with my wifi.....horrible site keeps restarting my games ### 1/5 — Virgin Casino Cheats *2021-02-01, version 11.16.6* I play casino games at all of the online Sportsbook/casinos. Virgin Is the only one where I am positively convinced cheats their players. Their table games do not payback anywhere near their perscribed rtp. Don’t encourage them; play at DraftKings or fanduel or literally anywhere else. ### 1/5 — Lock me out my account be careful with this app fake fake fake *2021-01-18, version 11.16.6* They lock me out I cannot play it and asked my security number these are people are used my security to do something bad I don't want them used my person information to anyone you don’t win real money anyway ### 1/5 — Where are the SLOTS? *2021-01-17, version 11.16.6* Haven’t played for a while here, I figured by now you would’ve added alot more games. There’s not much to choose from, makes it hard to want to play here 🙄 ### 5/5 — Fair *2020-10-28, version 11.13.0* So far this app is very fair not bad this isn’t a fake review either mgm grand took my money and robbed me the games on there were horrible I switched over to here and the games are much better more wins I just wish they had more games but so far so good ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer service *2024-04-06* Customer service was absolutely horrible I was in the middle of playing a game received a bonus round and the game stopped it’s been 3 days everytime I attempt the game it’s says in progress contacted customer service Becky A.. and she’s telling me there’s nothing they can do cause it doesn’t look like I lost money.. like seriously I put money into the game got a bonus round and it could’ve hit for 5$ or 5k who knows but either way to blow me off like that and I kept the screenshots of the conversation ### 1/5 — Worse app *2024-01-16* This is the worst app I’ve ever used and I’ve used a lot of better apps, but this is the only app that once you start making real money, it will start crashing in the middle of you betting and you will lose the money. It will not refund it you can’t get in contact with no one in the help, they’re gambling enforcement phone number can’t get in contact with nobody mailbox full and then, when you try to confront them, they will block your account like they did my and they’re still money in the account and I have pictures and proof ### 1/5 — Good luck getting paid:) *2023-03-27* You have to sign up for the play+ card, wait to receive it, before you can withdraw. Your other option is to go down to Atlantic City and pick up your winnings. Lol. However, you can deposit money very easily. The lack of promotions, for loyal players is a huge reason why I literally should just delete this off of my phone. ### 1/5 — Errors everywhere *2022-11-28, version 14.0.10* I signed up today, played one slot game, won about $80 after 5 spins, then continued to get kicked from slots claiming “Responsible gaming limits reached.” Who determines 5 spins is the responsible limit?? I feel like I’m being scammed. ### 1/5 — Geolocation Issue *2022-10-07, version 14.0.4* This app is getting to be ridiculous. Ever since the last update. Every time I get on the app I have to uninstall and install it again for the geolocation to work. It’s been like this for 2-3 weeks now. Please fix the darn issue. ### 1/5 — Rip off *2022-09-29, version 14.0.4* Why every single time i win 20 cent it gets u off on next spin literally every single time oh server occurred non stop thats how u guys keep stealing money. ### 1/5 — Account Closure *2022-09-07, version 13.12.0* After playing and depositing over $7500 with a 50% bonus back Virgin Casino verification team closes my account in order to verify my identity (yes after making substantial deposits). They needed a DL with a selfie - after the forth pic they then requested a photo copy of my SSN card. I have a chain of emails with senseless requests just because they don’t want to pay the bonus back. Additionally there are several duplicates charges that I can’t even cross reference without access to my account. They have no explanation for their tactic. I wish I could attach the email chain from verification team member Steven. You’re not getting my SSN card when you took money from my bank account that I opened using my SSN. You’re overreaching antics can be resolved thru litigation now. They get a zero especially Steven. ### 1/5 — Keep crashing *2022-06-21, version 13.2.6* Every single game crashed after every 10 minutes ### 1/5 — Unhappy client *2021-12-04, version 12.3.1* Million dollar money drop was a real hit other games feel like scams bring that game back and the new update freezes a lot ### 1/5 — Crash crash crash *2021-11-18, version 12.1.3* Games crash all the time. I will be playing a game and all of a sudden it says you are not logged in and kicks me out. The amount of times it says I’m not in NJ is comical. Some games won’t load at all. The more popular games freeze and crash. Chatting with support is a waste of time and emailing gets you no where, they say they will reach out within 24 hours but no one ever gets back to you. I used to like this app now it’s just more frustrating than it’s worth Please fix the issues ## Most praised reviews (10 highest-rated) ### 5/5 — So far best EVER *2023-12-17* I don’t know why anyone would play anywhere else. I haven’t hit big yet though. Yet still pretty good. I’ll keep you posted!! Lol ### 5/5 — Winnings *2023-10-27* I made the most winnings in Virgin Casino then any other online casino. Plus, no other online casino offers the chance to earn free spins every day. ### 5/5 — More slot options *2023-08-28* It would be nice to have a wider variety of slot games ### 5/5 — the best casino experience I’ve had in my 17 years of gambling *2023-05-28* It’s my first day on this app and I’m on the way to the casino cage from Philly to make a nice withdrawal and I won it all on the bonus money they give you for signing up. Customer services were friendly and very accommodating. Great job guys!! ### 5/5 — Need to update *2023-02-19* Virgin needs to update their slot selection. It seems like they have basically the same games as years ago. Other online sites are constantly adding or changing their selections. ### 5/5 — Win *2022-08-05, version 13.8.5* Need to pay out more I never win ### 5/5 — Thanks *2022-07-09, version 13.8.5* Good site always wins ### 5/5 — Review *2022-05-08, version 13.2.5* The customer service is great I’m happy to have such good help. I can’t wait to start playing! Thank you Virgin Casino! ### 5/5 — Great *2022-01-11, version 12.3.10* I gamble in PA , WV, and now NJ . Fast withdrawal and customer service . And great games anchorman is great and games are state specific . ### 5/5 — Don’t waste your time *2021-07-17, version 11.19.5* I had to live chat because the games kept freezing and it was becoming overwhelming me depositing money and it kept freezing and reloading! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*