# Virgin Media Connect — user reviews > 135 indexed App Store user reviews of Virgin Media Connect by Virgin Media, rated 4.16/5 from 20,362 ratings. - Source: https://appshunter.io/ios/app/virgin-media-connect/id993173723/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-media-connect/id993173723.md ## Newest reviews (10 of 135) ### 3/5 — Mr smith *2026-08-31, version 13.5.4* Broadband ### 2/5 — Slow *2026-08-28, version 13.5.4* Slow to respond. Rarely loads. ### 2/5 — Mesh system *2026-08-24, version 13.5.4* We installed a mesh system and the connection app doesn’t account for it. ### 3/5 — App not finding Hub 5 *2026-08-23, version 13.5.4* Always used this app and never had any problems until now. Upgraded to Hub 5 and it says it can’t find my hub. Been on to customer services regarding this issue a few times and it’s still not resolved. Hub is working and so are the pods, but unfortunately the app isn’t 🙁 ### 1/5 — One of the worst app to manage properly when is needed *2026-08-14, version 13.5.4* It’s slow and most of the time it would be loading and won’t work properly at all. ### 1/5 — App never works! *2026-08-12, version 13.5.4* Not working on iphone 17 Max. Can’t find devices or hub & cannot set any parental controls. ### 5/5 — Mr *2026-08-09, version 13.5.4* Excellent standard ### 1/5 — No actual control *2026-08-09, version 13.5.4* Never been able to reboot or pause through the app. It’s been months now. ### 5/5 — So far very nice *2026-08-07, version 13.5.4* So far I am really impressed! I upgraded to a Hub 5 (from a Hub 3). Also requested and received a small plug in VM box booster. (Sent from VM) as there was a weak signal at the back of house. This connect app seems to work really well, it is intuitive, seems accurate and my internet is working great in standard set up mode. Long may it continue! I previously had my VM broadband set up (when I had the Hub 3) in modem mode with a TP Link AX10 wi fi router which occasionally caused slow and failed connection. ### 1/5 — connecting *2026-08-05, version 13.5.4* connection keeps dropping shows no hub ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2026-08-30, version 13.5.4* Over the last six weeks my WiFi has been up and down. The service has been terrible but you can’t contact vm and tell them. The app and the other one you have are useless half the time they can’t pick up the WiFi pods or the router. The whole set up has been come unreliable and customer services are non existent. ### 1/5 — Can’t delete old items *2026-08-28, version 13.5.4* Old tech no longer connected cannot ever be deleted from the list and just sits there in the clutter of everyone else who has been allowed on your internet over the years. Surely this is an easy fix to help manage devices allowed on network. ### 1/5 — Not impressed with your Wi-Fi *2026-08-25, version 13.5.4* Sadly the hub keeps dropping out knocking my switches out it’s a real inconvenience ### 1/5 — Appalling service *2026-08-22, version 13.5.4* I have a Hub 5 and have nothing but trouble with it, try reporting it via the App but Virgin Media make it such a challenge to do this, if I was to sum up the service it would be useless. Tried using the Webchat, gave up after 10 attempt as it continually asks me to log in, when I do it starts the webchat again and then asks me to log in again. Broadband is still stopping regularly and no way to tell VM about it. Bet they would be happy to talk to me if I cancel my direct debit though ### 1/5 — Doesnt work *2026-08-22, version 13.5.4* Rubbish app does not work or solve anything ### 1/5 — Great idea but never works *2026-08-17, version 13.5.4* Works great when it works but it rarely does. Easy to control connections especially if you want to limit the connectivity of devises around the home. However and it’s a big however, this app regularly loses connection to the hub and when it does so anything that has been blocked from connecting to the router cannot be reconnected until the app connects to the hub again. No number of reboots and restarts solves it. You just have to sit and wait… it can take hours or days, your guess is as good as mine. This therefore renders this app useless. Thanks Virgin. ### 1/5 — Broadband *2026-08-16, version 13.5.4* Broadband keeps dropping out the last few nights which is not acceptable. We pay enough for it and would expect a better level of service ### 1/5 — Doesn’t work *2026-08-16, version 13.5.4* Moved to virgin broadband 8 months ago and the featrures of being to control access to the broadband was very appealing as young son starting secondary school and wanting to ensure no internet access after bedtime but the doesn’t work. Only ever says I’m out of the house even when the phone is next to the hub box. Doesn’t work for me ### 1/5 — Not accurate speed test *2026-08-14, version 13.5.4* I do question the reliability of the speed test… when I test 20mb or less and the app shows my contract speed… it should clarify exactly what is being tested or provide virgin to the hub and WiFi speed tests. ### 1/5 — Genuinely worlds worst app *2026-08-14, version 13.5.4* Everything takes years to load and when it does load you'll get 15 different errors ## Most praised reviews (10 highest-rated) ### 5/5 — Really good *2026-08-29, version 13.5.4* Couldn’t ask for better ### 5/5 — Virgin internet *2026-08-26, version 13.5.4* Absolutely brilliant! I’ve had it for over a year, Had one minor issue about 7months ago which was sorted out within 5 minutes without the need for an engineer. Speeds are normally faster than what u pay for and the customer service is excellent. ### 5/5 — Mr *2026-08-25, version 13.5.4* Casman ### 5/5 — Kevin n Perry Go Large *2026-08-21, version 13.5.4* Love It ### 5/5 — Great *2026-08-20, version 13.5.4* Great new slick design ### 5/5 — Speedy *2026-08-19, version 13.5.4* Excellent connection with no glitches ### 5/5 — App *2026-08-17, version 13.5.4* Great works well ### 5/5 — Excellence app *2026-08-12, version 13.5.4* Does exactly what I require ### 5/5 — Great *2026-08-12, version 13.5.4* Brill for monitoring kids usage ### 5/5 — Samuel Pammi *2026-08-11, version 13.5.4* Enjoy using this app; it’s truly excellent. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*