# Virgin Media Store — user reviews > 20 indexed App Store user reviews of Virgin Media Store by Virgin Media, rated 1.89/5 from 71 ratings. - Source: https://appshunter.io/ios/app/virgin-media-store/id1178022575/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-media-store/id1178022575.md ## Newest reviews (5 of 20) ### 1/5 — Simply doesn’t work *2018-05-27* Cannot login despite definitely having the right details. Frustrating and ridiculous. Off to the iTunes Store on my Apple TV cos I know that’s not going to drive me round the bend. They can have my money instead..... ### 1/5 — Useless *2018-05-17* This is definitely the most useless and stupid App I’ve ever seen. I downloaded and installed it and the very first thing I was asked was: now go to virgin media store website! I installed it for Christ sake to avoid using the website! Disastrous app. ### 1/5 — Virgin rubbish *2018-05-11* I’m new to virgin and I’ve tried to log not this app many times for it say wrong email or password, contacted virgin who received set up my account by pressing link, only for it to say I can’t be logged in, hopeless, I won’t be renewing ### 1/5 — Not good *2018-03-16* I can’t be leave how bad this app is you have to log out every time to use it and when you go to log it you can’t . What you have here is good but your app developers are rubbish . ### 1/5 — Login is bewildering *2018-03-05* So I’ve been with Virgin tv for maybe 18 months now. I’ve lost count of the number of apps they continue to release but this is ultimately worst. I try to login , it tells me wrong email or password. I try to reset password but doesn’t recognise my email address. And then I realise there is no option to register !!!!. There is no FAQ relating to the issue. Just poor ## Most critical reviews (10 lowest-rated) ### 1/5 — Unwatchable *2024-06-30* App crashes every time I try to watch a movie ### 1/5 — Won’t let me sign in ?? *2023-01-14* App won’t let me sign in just says error try later ### 1/5 — Helps if it works *2021-04-12* Just downloaded it and it’s not working despite me putting what I know is the right password! Not a great start VM! ### 1/5 — Doesn’t work *2020-05-29* Rejects my credentials (that are correct) and rejects any email address I provide to reset the password as invalid email addresses. Utter rubbish. ### 1/5 — Rubbish *2019-12-13* Will not even let you sign in I’d give it a zero star but it won’t let me ### 1/5 — Rubbish *2019-08-29* Rubbish. Cannot login it says wrong password reset it and still saying wrong pw. Virgin do not know what to tell they jus leave you on hold then disconnect you!! ### 1/5 — Don’t bother trying to download *2018-11-14* This app does not work on iPad or iPhone and iOS 12 as far as I can work out. Apple should remove it from the store. Really stand out poor. ### 1/5 — The VIrgin Media Store is a franchise company and is NOT run by Virgin Media *2018-09-07* When I first came across this app via my Virgin TV service, I purchased ‘Westworld’ series 1. That was a mistake. Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. So I made contact with Virgin Media technical assistance only to be told to contact ‘Virgin Media Store’ directly. They checked their equipment and told me to contact Virgin Media technical assistance to look at the ‘Speed Rate! Of course I was told to go back to the store and the circle continued. Eventually I reached a senior manager within the systems unit of Virgin Media. He said that the Virgin Media Store is run by a 3rd party company and he had no knowledge of how the app works which is surprising considering the two systems must connect together at some point. Do not use this app by acquire the DVDs instead. ### 1/5 — Disappointing *2018-08-29* Playback is hard work. Very very limited function ### 1/5 — Media Store *2018-06-19* Signing in from my TV not a problem but signing in on my iPhone impossible keeps telling me that my email or password is wrong when it clearly is not. My contact runs out in November so will be going over to Sky Q. Bye bye Virgin. Would of given this no stars but can’t so very begrudgingly have to give it the one star. ## Most praised reviews (5 highest-rated) ### 5/5 — Good *2026-07-10* I will Give 5 Stars ### 4/5 — So far so good *2018-08-21* Haven’t used it yet but was easy to set up and has my stored programmes. ### 4/5 — Works fine for me *2018-01-03* Works ok so far plays my purchased movies on my ipad pro 2017 ### 3/5 — Buying or watching *2018-04-01* I’m just curious, but why is it that I can no longer just rent a movie and have to actually buy it? ### 2/5 — Really? *2019-08-03* How bad can it get? It promises much and delivers little I paid for and downloaded a Sky Atlantic series which I can’t watch with my very expensive Virgin home service. And guess what I can’t now access it through the app. Yesterday I could and now I can’t Hugely frustrating and just not good enough from a media company that should know better. Round and round with sign ins and password resets. Sort it out Virgin --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*