# Virgin Mobile UAE — user reviews > 199 indexed App Store user reviews of Virgin Mobile UAE by Virgin Mobile UAE, rated 4.50/5 from 1,542 ratings. - Source: https://appshunter.io/ios/app/virgin-mobile-uae/id1198503948/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-mobile-uae/id1198503948.md - Rating breakdown: 5★ 1,270 · 4★ 94 · 3★ 22 · 2★ 20 · 1★ 136 ## What do users think of Virgin Mobile UAE? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Flexible packages and options - 🚀 Efficient and quick service - 👍 Good customer service **Cons** - 🐛 Buggy and unreliable app - 🤔 Confusing and complicated processes - ❌ Poor customer support - 🔍 Lack of transparency - 💰 Expensive plans compared to competitors **Commonly reported bugs** - App crashes frequently - Login and authentication issues - Inaccurate account and usage information - Delivery and activation problems **Most requested features** - Improve app stability and performance - Provide better customer support channels - Offer more competitive and transparent pricing - Add Arabic language support ## Newest reviews (16 of 199) ### 3/5 — Poor service *2026-06-23, version 3.6.3* App crashes the whole time. Takes more than 24hours for my kid’s sim to be activated on my existing account. So no point taking out the sim as it doesn’t wor ### 3/5 — Country selection not working *2026-02-10, version 3.4.1* The screen for selecting a country won’t scroll so all countries starting with the letter N or later are impossible to select. ### 1/5 — Fraud *2025-11-25, version 3.2.8* Taking payments online but sim cannot be activated even in physical store, need to pay again. ### 1/5 — The app is the worst *2025-11-20, version 3.2.8* Takes about 10 minutes to just get past the landing page for you to find out the app has logged you out and then another 10 minutes to log in. ### 1/5 — DO NOT USE VIRGIN AT ALL *2025-11-18, version 3.2.8* This provider is worst globally, they will charge you 30$ for few 3gb data. There is no emergency shortcut or services. ### 3/5 — Frustrating to use *2025-11-18, version 3.2.8* Barely ever loads and constantly logs you out when it does. Super frustrating app ### 1/5 — my mobile data is gone *2025-10-02, version 3.2.5* this stpd app took my ulmtd internet and gave me 5 gb ### 1/5 — They just steal your money *2025-09-13, version 3.2.3* For inactivity for 90 days !!!! It’s ok to freeze the line but why to steal wallet credit!!! Very disappointed with this bad company ### 2/5 — Buggy for account with multiple lines *2025-09-02, version 3.2.1* Overall OK, but I noticed recently I had two occasions where the info dashboard wasn’t updated for different lines. It remains stuck in one string of info no matter how I switch to different lines/numbers. I have 5 lines under my account. Once the customer service suggested that I delete the app and reinstall. It fixed the issue. But today it reoccurred. Again, I had to remove and reinstall the app. Annoying. ### 4/5 — Should do better than this !! *2025-08-09, version 3.2* The app is good , but not perfect!! The reason I gave 3 stars is ; lack of simple credit transfer between your own Account!Hopefully things get better specially cheaper roaming really needed to compare with different operators!! Overall ok ### 1/5 — Privacy compromised *2025-08-09, version 3.2* My email address was used to create an account without my permission. I am not the account holder and I do not live in the UAE. I have repeatedly contacted support to have my email address removed from their system, but the issue has been ignored. They are sending me monthly bills and personal data for a customer who is not me. This is a privacy violation. ### 1/5 — Terrible app and not great customer service *2025-08-06, version 3.2* Not able to pay for home Internet renewal. App is not working. Apple Pay is not working so I’m not able to pay for a home Internet renewal. I called the customer service and visited in store and no one is helping. ### 3/5 — App takes way too long to load. *2025-07-20, version 3.1.4* App usually takes about a minute or two just to load the home page. Very frustrating. ### 1/5 — Useless app, useless support *2025-07-13, version 3.1.3* I wanted to pay for one year home internet, without the router, and it’s been 5 days now of going back and forth with 12 different customer service people and endless requests for updates. Still don’t have internet. App still doesn’t work. None of the reps know what is going on. Not happy. ### 1/5 — Worst app ever *2025-07-03, version 3.1.1* Terrible app and UI, was terribly rated they must have bought fake 5 star reviews ### 1/5 — Not working *2025-07-02, version 3.1.1* Doesn’t load. And no updates offered in the App Store. ## Most critical reviews (10 lowest-rated) ### 1/5 — Such a clunky app *2026-08-18, version 3.6.7* Poor and clunky app ### 1/5 — Terrible customer *2026-08-15, version 3.6.6* The app is terrible to use the chats. Take forever level. One support is terrible. They don’t understand how to give you clear solutions if it’s not scripted. ### 1/5 — Terrible app with many bugs *2026-08-03, version 3.6.6* App either crashes, shows blank screens, has features which don’t work, and overall is objectively very poorly built. You need to hire an actual team to do proper engineering and QA testing ### 1/5 — App Broken *2026-07-17, version 3.6.4* Current version 3.6.4 as at 18 July 2026 is broken in the App Store and doesn’t work. App will load but data in the app doesn’t load. Issues has been reported to support and hopefully a new version will be issued soon. ### 1/5 — Error *2026-02-12, version 3.4.2* Since 24 ours not working this app ### 1/5 — Broken *2026-02-09, version 3.4.1* Update has broken the app, can’t select one country calls anymore. Support is utterly useless in resolving the issue promptly. ### 1/5 — So stupid updates IOS 16 *2026-01-14, version 2.62.3* My phone has IOS 16 and it is asking update and update is not available for IOS 16 Please hire professional app makers Why I am writing review They don’t care on that Better to switch to DU or ETISALAT ### 1/5 — Worst app *2026-01-05, version 3.3.1* I hate this app, in entire world when you have low data you can you the app which is belongs to your operator, but with virgin if you have no data you can’t even buy it online because you don’t have data .omg hate you ### 1/5 — Unreliable *2025-12-14, version 3.3* Always logging me out. And regularly getting ooops sorry come back later. Would have expected better by now. ### 1/5 — New update review - Roaming feature *2025-12-03, version 3.3* Poor, now it doesn’t feel as smooth and easy, clunky and doesn’t actually load properly to buy the pack ## Most praised reviews (10 highest-rated) ### 5/5 — Great service & advice *2026-04-23, version 3.5.1* So much easier, so much help from Zeeshan in Mirdif store, made happy & my partner, thank you so much! ### 5/5 — Topups *2026-03-23, version 2.59.1* Virgin mobile I need to Top-up my phone credit please.Thur. And send me please. ### 5/5 — Dr Samer *2025-11-04, version 3.2.6* Great service and great team ### 5/5 — Home internet *2025-10-07, version 3.2.5* I ordered virgin home internet router 5g, the process was efficient and the delivery rider is such a kind person, assisting with the setup and all I had to do was plug the router in my apartment. After plugging router the WiFi connection is fast. It is reliable so far and I would recommend virgin home internet to anyone who works from home. I was ambivalent before ordering but now the fast internet experience is putting a smile on my face. ### 5/5 — Home delivery of SIM card *2025-03-09, version 2.64.2* Excellent service and options. Did the 60mins delivery option and cannot believe how efficient and quick the service was. ### 5/5 — Maggie *2025-02-02, version 2.64* I love Virgin Mobile’s provided they don’t differentiate between customer to customer ### 5/5 — Ronnie *2024-12-04, version 2.62.8* I would definitely recommend virgins to any one know they are great in their job and good facilities. ### 5/5 — 24/7 *2024-11-08, version 2.62.6* Virgin is the best provider network in the uae😍 Thanks from Pastor Richmond LiveGooD Dubai ### 5/5 — Application problem *2024-10-30, version 2.62.6* Although I love the service of the mobile data but the app is super slow it defeats the purpose of downloading it. It takes so much time just to see how Much credit I still have. It’s really bad ### 5/5 — Haya amazing *2024-10-18, version 2.62.5* Haya is the best. Ninja fingers! Did both my wife and i’s phone at the same time! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*