# Virgin Money Credit Card — user reviews > 602 indexed App Store user reviews of Virgin Money Credit Card by Virgin Money, rated 4.60/5 from 254 ratings. - Source: https://appshunter.io/ios/app/virgin-money-credit-card/id1435763477/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-money-credit-card/id1435763477.md - Rating breakdown: 5★ 207 · 4★ 19 · 3★ 5 · 2★ 8 · 1★ 15 ## What do users think of Virgin Money Credit Card? Overall sentiment: negative **Pros** - 🚀 Quick and easy - 👍 Excellent integration with Apple Wallet **Cons** - 🐛 App crashes and freezes - 🔍 Lack of visibility on account details - 🤔 Inconsistent app performance - 📱 Restricted to single device - 🕰️ Slow to load account information **Commonly reported bugs** - Unable to view statements - Payment approvals not working - Account details not loading - Face ID/biometrics not functioning **Most requested features** - Allow access on multiple devices - Provide more detailed account information - Improve app stability and responsiveness ## Newest reviews (19 of 602) ### 4/5 — Terrible app *2026-08-01, version 3.9.0* I have been trying for the last few days to get into my account without success. When is this glitch going to be fixed. Contacted Virgin and it’s all sorted now ### 2/5 — Janky registration process *2026-07-30, version 3.9.0* Was a struggle to get registered on app after receiving card and account deets. Had to phone helpdesk, managed to speak to a competent human, but their answere was to reinstall app and try again… this got me further, and after a further round of password resets (maybe I was awakening a long forgotten identity of mine) I got access. App seems ‘right, so far. Registration was a pain! ### 4/5 — Face recognition *2026-07-22, version 3.8.0* Nothing wrong in general with the app just can’t seem to get mine to keep Face ID sign in highlight so always keep going back to typing a passcode in ### 1/5 — Can’t access and repayments doubled. Appalling *2026-07-16, version 3.8.0* Haven’t been able to access the app for a long time. It just says that something has gone wrong at their end. It doesn’t even let you complete your full PIN before showing that error message. I’ve now noticed in my banking app (not Virgin) that repayments have doubled since I was last able to access despite me never using the card. Appalling bordering on criminal. It’s the ombudsman for me. ### 1/5 — Only 1 Device Allowed *2026-07-16, version 3.8.0* It’s absolutely unbelievable that one is not allowed to access their account on more than one device. I’d like the option of using either my Smartphone or my iPad but that isn’t allowed. ### 3/5 — Biometrics not been working for months *2026-07-16, version 3.8.0* Use this app regularly to keep an eye on my balance. The app in itself works well and shows me all I need. However, for months it has been asking for a PIN despite me repeatedly setting up Face ID in the settings. Every time I log back in it tells me that Biometric login is unavailable. Contacted customer support yesterday who deregistered me and told me to reinstall the app. That didn't work either. Reading other reviews today has revealed that other people are having the same problem and have been for a while. How long is it going to take to fix? Biometrics are supposed to be more secure and are available on every other banking app I use so why are Virgin struggling with it? It's ruining what used to be a very good app. EDIT Why have I received a completely irrelevant response to this review? The response is dated 7 years ago! ### 2/5 — Not loading *2026-07-12, version 3.8.0* Click on app. Instructs me I do not have up to date version. App Store not giving me an option to update. Unable to make payment ### 1/5 — Can’t even log in *2026-07-10, version 3.8.0* Just tells me that something went wrong non stop and I ring support and they offer no help. Very frustrating. I’ve reinstalled, rebooted, no luck! ### 2/5 — Latest update disaster *2026-07-08, version 3.8.0* Latest update today has rendered the app defunct and not working at all. Great when you want to be able to see offers, balance or pay anything off the amount ### 1/5 — Issues accessing the app *2026-07-08, version 3.8.0* I’ve had this app for 2 years and there’s always a 50/50 chance the app won’t even start ### 2/5 — New App Version *2026-07-07, version 3.8.0* So… when are you finally going to fix Face ID on iPhones? 😄 ### 1/5 — Blocks your cards *2026-07-06, version 3.8.0* App shows multiple PIN numbers for the same card, means your card gets blocked and Virgin won’t deal with it. ### 1/5 — Wrong Balance, Terrible Help *2026-07-05, version 3.8.0* The last update showed an extra £500 on my balance. I had to login a few times before it then showed the correct balance. This is unacceptable as I was worried someone had used my card. No pending transactions were showing. So I tried the apps digital help and it responded by saying I could only use max 20 words. I mean with AI now this is such poor inline support. Anyway, the correct balance is showing now but it’s really annoyed me how it could show the wrong balance for a few hours!!!! ### 1/5 — The app is consistently broken *2026-07-04, version 3.8.0* I can’t find any other way to contact anyone to let them know but I’ve been trying for months to get on the app and it consistently says “ somethings gone wrong, sorry we’ve had a problem our end, please try again later “ ### 3/5 — Not Good *2026-07-04, version 3.8.0* Biometrics doesn’t work - you switch it on in the app and then it’s switched off next time you log in. Access to cashback is nonexistent. A rubbish App compared to other banks. ### 1/5 — App Not Working *2026-07-03, version 3.8.0* I cannot log in, I cannot reset, I can’t do anything! Error message says it’s a problem at your end but no one seems to know and I’m still none the wiser about my balance! This is not good enough as this has been at least two weeks now ### 1/5 — Constant issues logging in *2026-07-02, version 3.8.0* Yet again can’t log in as it says error at their end. So frustrating! No updates available. ### 1/5 — Doesn't work *2026-07-02, version 3.8.0* App doesn't work still!!! I'm now reporting this to the regulator ### 2/5 — App isn’t working for months *2026-07-01, version 3.8.0* Yeah pretty confusing, not that intuitive, and for months it gives an error when trying to sign on with the passcode. Shambles. ## Most critical reviews (10 lowest-rated) ### 1/5 — Never works *2026-08-04, version 3.9.0* I’ve tried logging in with correct details and it tells me to try again or system not working- I’ve never actually logged in successfully and without online banking this is very frustrating. Why can’t you have a service that works? ### 1/5 — Update to useless *2026-08-03, version 3.9.0* Who updates an app to reduce functionality - Virgin Money! It used to be a bit clunky at times but largely worked reasonably well until the latest update at the end of July 2026 when without warning all landscape functionality disappeared making it totally useless to this iPad pro user. Took it up with support & no redress not even a phone no. to complain to. So don’t trust this bank - it cares nowt for its customers ### 1/5 — Imagine not being able to login to check your balance for over a month *2026-07-28, version 3.9.0* Virgin has no online banking website and tells you to use the app. The app doesn’t let you login, and constantly states “something’s gone wrong - we have had a problem at our end”. 100s of reviews saying the same thing and they refuse to believe there’s a systemic problem with the app and instead want each user to spend hours on the phone to support. I am closing my account. Edit in response to developer response: My WiFi and/or signal has not been poor for over a month. What a ridiculous statement. I am also not deleting every single other app on my phone prior to accessing my credit card app - are you being serious? And yes, it’s been paid off and the account closed. It’s nonsense. ### 1/5 — DOH!!!! *2026-07-28, version 3.9.0* Whenever I try to login I keep getting the error message ‘something gone wrong our end’ with no resolution. So it basically useless. ### 1/5 — Unable to login *2026-07-28, version 3.9.0* Upgraded my phone and now the app crashes every time I put the 6th digit of my pin in. Cannot access my account. ### 1/5 — Won’t update! *2026-07-26, version 3.9.0* Can’t update the app despite having ample phone storage ### 1/5 — Unable to login *2026-07-24, version 3.9.0* I have been unable to login to the app and make my regular payment. Looking online just refers you to use the app. With no real help given. ### 1/5 — I just doesn’t work *2026-07-24, version 3.9.0* I don’t actually remember when i log in successfully. All the time got message „its problem on our end, try again later” ### 1/5 — Biometric login still does not work *2026-07-22, version 3.9.0* FaceID still does not work despite numerous updates after I got a developer response. So they are aware of the issue, but still haven’t got round to fixing it. And this happens repeatedly. They keep saying the next update will fix it, but it never does. As ever, after being setup, the next login results in a “biometric login unavailable” error. Switching FaceID back simply results in the same error on the next login. Uninstalling and reinstalling makes no difference. And there’s no point telling me to contact customer services. This is an app bug you need to fix. This is with an iPhone Air running IOS 26.5. ### 1/5 — Face ID not working *2026-07-16, version 3.8.0* After upgrading iPhone the virgin credit card app will not use Face ID. It keeps resetting to passcode every time I log out. Reinstalling failed, turning phone off and on failed to resolve. Even had email to say app no longer available to use on the old phone. AI couldn’t solve this issue neither. Somehow your app thinks I still have the app on my old phone and refuses Face ID. Needs a review of your app. ## Most praised reviews (10 highest-rated) ### 5/5 — Awful app. *2026-07-13, version 3.8.0* Does not seemlessly transfer to new phone!! ### 5/5 — Face identification *2026-02-02, version 3.2.0* Generally a great app but just lately I’m having to sign in with passcode everytime as Face ID keeps switching itself off despite putting it on everytime. ### 5/5 — App not working *2026-01-06, version 3.0.1* Has previously worked and it’s a helpful tool but now, since the update, I can’t get an up to date balance under the ‘your cards’ section. Has been like this for at least 2 weeks ### 5/5 — App opens but balance not displayed *2025-10-15, version 2.12.0* Normally love this app but recently when I open it, there is no info displayed under 'YOUR CARDS'. Instead I get pulsing grey lines like it is trying to load. This doesn't happen every time. I'm using an iPhone 17 and I'm on iOS 26.0.1 and the app is up to date. ### 5/5 — Verifying purchases not working! *2025-09-16, version 2.11.2* I’m trying to purchase items and when it asks me to verify it in my app, I go to the app and nothing is coming up for me to verify so i can’t make the purchase! Worked fine before! UPDATE All is working fine again now. I had to delete the app and reinstall it for it all to connect again. ### 5/5 — App not working *2025-09-12, version 2.11.2* Since my app as been updated 2days ago. I can no longer get access to my account. Phoned helpline and all they say is delete app and reinstall and re register card. Still not working though I’ve done this 5 times while on phone. I use this card for my business so need access everyday. Is this an app issue ??? ### 5/5 — Very good but. *2025-09-11, version 2.11.2* Very good even got positive feedback on a question ### 5/5 — Not opening *2025-08-08, version 2.10.4* I’ve just downloaded the new update and, it will not open up the app to access my account ### 5/5 — Crashes *2025-08-05, version 2.10.3* Updated app yesterday and now on iOS 18.6 and app just crashes, come on Virgin if the only access to your account is via the app you have to ensure that it works Update - app updated and now works perfectly, thanks ### 5/5 — No access *2025-08-04, version 2.10.3* Looks like the app is still a problem as I cannot get in. I’m certain I have th up to date one. Need to find out my balance to pay. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*