# Virgin Money Mobile Banking — user reviews > 716 indexed App Store user reviews of Virgin Money Mobile Banking by Clydesdale Bank PLC, rated 4.70/5 from 290 ratings. - Source: https://appshunter.io/ios/app/virgin-money-mobile-banking/id1482269155/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-money-mobile-banking/id1482269155.md - Rating breakdown: 5★ 247 · 4★ 21 · 3★ 9 · 2★ 2 · 1★ 11 ## What do users think of Virgin Money Mobile Banking? Overall sentiment: negative **Pros** - 🚀 Great app - 🔒 Very fraud compliant - 👍 Easy to navigate - 👍 Fantastic bank - 👍 Excellent service - 👍 Effective - 👍 Ease of use - 👍 Tells me everything I need - 👍 Brilliant banking app - 👍 Awesome business support tool **Cons** - 🐛 Constantly down - 🐛 Crashes constantly - 🐛 Unreliable - 🐛 Glitches - 🐛 Terrible app - 🐛 Useless app - 🐛 Awful app - 🐛 Buggy - 🐛 Crashes on launch - 🐛 Doesn't work - 🐛 Utter garbage - 🐛 Horribly unreliable - 🐛 Frequently not working - 🐛 Unstable - 🐛 Crashes or not working - 🐛 Hideous service - 🐛 Needs some upgrades **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Face ID not working - Cheque deposit function not working - Savings pots malfunctioning - Transaction history not showing full details - Statements not available in app - Inability to access accounts - Repeated log-in issues - App crashing on launch **Most requested features** - Instant push notifications for transactions - Ability to see pin in app - Dark mode option - Advanced analytics dashboard - Ability to manage mortgage account in app - Ability to see interest rates of accounts in app - Ability to export statements easily - Ability to see running balance - Ability to differentiate cards in Apple Wallet - Ability to add savings accounts to Apple Wallet ## Newest reviews (20 of 716) ### 2/5 — TH *2026-08-30, version 27.13.15* Get the landscape back ASAP please. I’ve already made and official complaint and have now has two people call to sympathise but even with the promised recent fix it’s still not working for me. Looking at other banking options sadly because of this issue ### 2/5 — Bad update for IPads *2026-08-27, version 27.13.15* Since the latest update a disaster for IPad users, stuck in portrait mode no longer supports landscape which was ideal for iPads. Update - still no update on landscape mode, this should be a priority ### 2/5 — Still stuck in portrait mode *2026-08-27, version 27.13.15* This app was working very well until version 27.10.10, at which point it would only open in portrait mode. This renders it virtually unusable for me on my iPad, since I only use my iPad in landscape mode. I raised this issue a month ago and was assured that this would be addressed. However, I have just installed a further update and it is STILL stuck in portrait mode. This suggests that either the fix is beyond the competence of the unempathetic geeks who push out these updates, or else Virgin Money just don’t give a damn for the convenience of their customers… Come on, it was easy enough to mess this app up; it can’t be too hard to put it right! ### 2/5 — iPad viewing *2026-08-24, version 27.13.15* Why is the Virgin Money Mobile Banking App defaulting to a landscape mode rather than portrait? This has been an issue for a couple of months now and it makes it very difficult to see what you’re doing. Get it sorted VM or I’m taking my business elsewhere. ### 2/5 — Update goes backwards *2026-08-22, version 27.13.15* Previously you could edit savings pots and reduce amounts or add to certain pots from within your savings account if you were over allocated after a withdrawal for example. Now I can’t even see my pots to amend them. It just wants me to add money. I don’t want to do that. I want to edit amounts within savings. So stupid. ### 2/5 — Updated app *2026-08-17, version 27.12.140* The new update to the app is poor. You can’t view it on landscape mode. Also on the iPad when transfering funds the numerical key pad appears on top of where the values are to go therefore limiting vision and you can’t move it ### 3/5 — Landscape version for ipad? *2026-08-17, version 27.12.140* Having a 13 inch ipad pro I prefer landscape view. For security I do all my business indoors. I do nothing moneywise on the iphone as that goes out and about with me. The ipad never goes out. ### 3/5 — Landscape/Portrait Mode *2026-08-15, version 27.12.140* The one phrase that doesn’t exist anywhere in the Developer world is “if it ain’t broke, don’t fix it!” They love to tinker just as if to justify their existences. I appreciate that there’s a new kid on the block - Nationwide, so I guess some changes had to be made, but getting rid of landscape mode for those of us that use an iPad and stand is frustrating and the app is less user-friendly as a result. Not all of use the app on our phones, I never have and never will do. I appreciate that the Developers are acknowledging these reviews and are suggesting a future update to rectify this, so thank you. Further to the Developer’s reply below, we all know that this isn’t an issue with the auto-rotate function on the iPad, it’s the app! ### 3/5 — Tagging *2026-08-15, version 27.12.140* Why have you removed the tagging and budget functions? These were some of the best features. Will you be reinstating these and what about the historical ones? What a nightmare 😤 ### 2/5 — Accessibility Issue *2026-08-13, version 27.12.140* Why have you changed the app on iPados to be in portrait mode? it doesn’t make sense! I am visually impaired and all the apps on my ipad are in Landscape where the keyboard is much bigger. Please go back to Landscape mode and consider those with disabilities. ### 2/5 — Not a fan of the updates *2026-08-13, version 27.12.140* I thought the purpose of an update was to improve rather than going backwards. I use my iPad when using the app and all the stands I have hold the iPad landscape, so I have to tilt my head to the side which isn’t practical or this backward step makes me have to take it out of the stand and hold it using one of the hands I need to make changes. Why remove a feature that every iPad user would benefit from? It’s was there before but someone thought it better to make it more awkward to use. Please give us landscape mode back soon. Secondly, when you are trying to put in an amount of money to pay our transfer, the keypad comes up and covers the area that the value should be so you cannot see it. Can you please move the keypad to a different part of the screen so you can at least see the amount when you are typing it. ### 3/5 — Change needed *2026-08-13, version 27.12.140* You have just ‘refreshed’ the app today ( 13/08/26) Still reverts to portrait mode. Please have this reverted to landscape. ### 2/5 — Settings *2026-08-11, version 27.12.140* Why is the updated app locked in portrait mode? Everything on the page is now squashed into a small space made even worse by a good bit of the page taken up with items like support etc down left hand side. Surely this can be rectified by the developer.? ### 3/5 — Dislike the new layout *2026-08-05, version 27.10.10* The new portrait layout is not practical on the iPad (which I use all the time) there is no running total either which is annoying as it makes it easier to see your spending! I don’t understand why the iPad layout is different from my husbands I phone? ### 1/5 — Scary *2026-08-05, version 27.10.10* This update does not deserve one star. I only use iPad and I agree with everything the other reviews say about not supporting landscape mode. Portrait mode does not work. The grey menu bar takes up a third of the screen but the most unsettling thing is when you go to make a payment, the number keypad obliterates the entry column on the screen and you cannot see how much money you are transferring - scary indeed. This is a banking app and you can’t see the numbers. I won’t use this as it stands and will probably need to change banks if it’s not fixed soon. ### 1/5 — Respect ma orientation *2026-08-04, version 27.10.10* The new app only operates in portrait mode, meaning I cannot use the app whilst comfortably sitting at my desk and use my ipad’s folding cover support stand. A very poor choice by the design team. ### 1/5 — Recent update *2026-08-03, version 27.10.10* I used to really like this app but the recent update is many steps backwards. I use it on my iPad and could see everything when using landscape mode. I could also see exactly what my balance was when some items were pending. Now I’m not sure if the pending items are included in the balance. I also wanted to see a particular transaction bank details and to search by date for it. Neither possible anymore. ### 1/5 — Update …Doesn’t support landscape on iPad *2026-08-03, version 27.10.10* Just updated and it doesnt support landscape only portrait. Rubbish Developer….please read what I said. Your reply was not relevant to my remarks. It ONLY supports portrait. Even with rotate lock off, it won’t turn to landscape. I want landscape. It worked fine before the update this month. ### 1/5 — Upgraded app *2026-08-03, version 27.10.10* Since the app has been upgraded I have been unable to transfer between my accounts. Support has not provided a solution. I am looking at an alternative bank to move my accounts tpo ### 2/5 — Why? *2026-08-03, version 27.10.10* The app has always been a bit temperamental but I really liked the budget area, tagging section. It helped me keep track of my spending and budgets. Why take this away? ## Most critical reviews (10 lowest-rated) ### 1/5 — A major step backwards *2026-09-01, version 27.13.15* Landscape mode has disappeared and with it the rolling balance column when reviewing the transaction list. If you make a payment in the app, the balance immediately changes but the transaction doesn’t appear in the list for several minutes. When you go to make a payment on iPad, the amount box is obscured by the silly little number pad that pops up so you have to guess that you have typed correctly until you have finished. The same problem occurs when entering the sort code to create a new payee. This app has not been tested properly, does not take into account the users and is probably straight out of an intern’s head with little or no real world experience. If you try to meet support in the app via chat you talk to a bot that is dumber than a 3 year old so no point therefore no support. Update: after a long pause they have re-instated the running balance which is good but there are still other issues mainly that the balance isn’t always reflected in the transaction list. Example 1 direct debit and 1 standing order go out on same day, balance reflects both but transaction list only shows dd. ### 1/5 — Harassment to change my preferences *2026-08-19, version 27.12.140* They’re refusing to respect my preferences for push notifications. They constantly harass me and bully me to enable push notifications. They have now gone to the point of blocking me from accessing my own money, until I enable push notifications. This app should be banned from the store and Virgin Money should be banned from trading. ### 1/5 — Latest Update makes it unusable ! *2026-08-17, version 27.12.140* I only use the app on my iPad (which I use as a laptop). I use the app for a business account. The latest version of the app only displays in portrait not landscape which means I have to stand my “laptop” on its end to use the app. Whoever thought that disabling the ability to rotate the layout needs to be put on a performance improvement plan. ### 1/5 — Landscape mode no longer available *2026-08-16, version 27.12.140* The latest updates have removed landscape orientation, making this app completely useless for me. (I only use an iPad.) Time to find another bank. ### 1/5 — Landscape *2026-08-13, version 27.12.140* I’m still waiting for the developer to right the wrongs and reinstate the LANDSCAPE view for iPad/tablets….. as pensioners with disabilities it is impossible to hold the device in portrait view! ### 1/5 — Only portrait mode *2026-08-12, version 27.12.140* Does not work in landscape Any more so is useless with attached keyboard. Hopeless for an older user. ### 1/5 — Since update loads has gone missing *2026-08-09, version 27.12.140* Awful since the update. Credit card accounts have all disappeared. I can see all our business accounts including the credit card accounts with transactions when I login online but in the app since the update we can now only see our current account. The app was used on a daily basis to keep track of all our transactions in all our accounts and was really useful. ### 1/5 — Landscape please !! Update 6th Aug *2026-08-08, version 27.12.140* Latest update on the iPad - still no landscape mode After 1 - 2 months of waiting for the developer to fix the issues, landscape STILL not brought back. Plus issues where transactions that were due on a Monday / Tuesday still not showing during a weekend. They only appear on those days. When in the past they would appear & you could see it on your balance as pending. But now they’re applied to the balance but don’t show as pending. I can honestly see why more people are reverting back to the desktop browser, so many things have broken since all these updates. Yet the previews on the App Store are NOT what you see on the actual app. Dev: we can only apologise the issues are still not sorted, and reiterate we're still looking into it. Have you spoken to the team directly relating to the balance / transactions not showing correctly? My response: What? Taking you between 1 - 2 months to figure out what broke landscape mode? There is no point contacting the team regarding the transactions as they will only tell me what I already know - reinstall the app / clear browser cache or try another browser ### 1/5 — Not for some accounts *2026-08-08, version 27.12.140* Trust Virgin to make everything so overly complicated - customer ID, customer number, 10 digits, 7 digits, which digit does your sort code start with? tldr: this app does not work for savings accounts and ISA accounts unless (maybe, but who knows?) one also has a current account. Update: So why not make that clear on the app description, rather than waste people’s time? I already know it doesn’t work for some accounts, so how would contacting the help team change anything? ### 1/5 — WHEN WILL THEY ADMIT THERE IS A PROBLEM! *2026-08-06, version 27.12.140* Bank is a disgrace. No apology after the app update a few week ago which has stopped everything working. I assume IT have been sacked !! So many 1 stars now since the update and no official apology or even acknowledgement from the bank and everyone I talk to is talking down the issues saying this is the first they have heard of it which is clearly not true given the number of poor reviews and comments !! I expected better from Nationwide !! ## Most praised reviews (10 highest-rated) ### 5/5 — UPDATE N REVIEW *2026-07-28, version 27.10.10* I’VE NO PROBLEM WITH MY APP N IT WORKS PERFECT ### 5/5 — Mobile app *2026-06-29, version 27.6.3* Very easy to use and implement ### 5/5 — Chat line. *2026-06-26, version 27.6.3* Excellent service ### 5/5 — Keep It *2026-06-25, version 27.6.3* Just keep it this simple, if it’s not broken then don’t look to fix anything that’s not there…. ### 5/5 — Mobile banking *2026-06-25, version 27.6.3* Wouldn’t be without it. Love it. ### 5/5 — Great app *2026-06-24, version 27.6.3* Top app easy to use. ### 5/5 — Amazing *2026-06-20, version 27.5.217* Amazing ### 5/5 — Mr jd *2026-06-19, version 27.5.217* Excellent ### 5/5 — Excellent account *2026-06-16, version 26.5* Very good for transferring money etc just the bond part of the account is not so good for me could not transfer any money when bond matured but probably my fault. Nothing more to add was just a little mor difficult than a usual transaction.thank you. ### 5/5 — Banking *2026-06-15, version 26.5* The banking app is so eastern to navigate around --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*