# Virgin Plus My Account — user reviews > 841 indexed App Store user reviews of Virgin Plus My Account by Virgin Plus, rated 4.50/5 from 3,618 ratings. - Source: https://appshunter.io/ios/app/virgin-plus-my-account/id853116586/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-plus-my-account/id853116586.md - Rating breakdown: 5★ 2,839 · 4★ 283 · 3★ 147 · 2★ 63 · 1★ 286 ## What do users think of Virgin Plus My Account? Overall sentiment: negative **Pros** - 🙌 Excellent customer service - 💨 Fast and easy to use app - 👍 Reliable and consistent service - 🤝 Positive user experience **Cons** - 🔍 Difficult to navigate and find information - 🔍 Lack of transparency in billing and plan changes - 🔍 Unreliable network coverage and data speeds - 🔍 Poor communication with customers - 🔍 Overpriced plans and hidden fees **Commonly reported bugs** - App crashes and freezes frequently - Inconsistent language settings - Billing and payment issues - Inaccurate data usage tracking **Most requested features** - Add dark mode option - Improve app performance and responsiveness - Provide more detailed usage and billing information - Enhance customer support and communication channels ## Newest reviews (18 of 841) ### 4/5 — To get ahold of virgin plus *2026-08-17, version 11.8.2* V ry difficult! ### 2/5 — Paying my bill *2026-08-08, version 11.8.0* I’d like my text message reminder to pay my bill to have stored my card number ### 1/5 — Worst company ever *2026-08-07, version 11.8.0* Worst customer service, total rip off company ### 1/5 — Impossible to log in *2026-08-07, version 11.8.0* I try to log in using and am told I’m inputting the wrong password. So, I change the password and try to log in again; told wrong password again. I choose ‘forgot password’ get the link, change it, am told everything matches up, and then am told wrong password again. I ordered an extremely expensive new phone last weekend and I am trying to track it, but can’t because the site keeps saying “Wrong Password, Try Again” even after I just changed it seconds earlier and am clearly inputting the correct Username and Password. This is well beyond frustrating; to the point that I am considering cancelling after being a customer for almost ten years. ### 1/5 — Mot de passe oublié *2026-08-07, version 11.8.0* À chaque fois que je me connecte je doit toujours refaire un nouveau compte mot de passe. 3 a 4 fois je dois le changer et ce très plate ### 1/5 — app *2026-08-06, version 11.8.0* Works quite literally only 50% of the time, and nothing to do with the app but the service is horrible. ### 1/5 — Disappointing *2026-08-05, version 11.8.0* Worst service ever ### 1/5 — Tres déçue du service client *2026-08-05, version 11.8.0* J’ai reçu une mauvaise information et personne n’a pris en charge ma réclamation ### 1/5 — Over over charging *2026-08-05, version 11.8.0* Very disappointed with Virgin Plus. My experience has been extremely frustrating. I was told my monthly payment would be around $90, but I kept getting charged much higher amounts without a clear explanation. This month I was charged $327.67, and when I contacted support, I did not feel like my problem was taken seriously. I have tried to explain my situation many times, but instead of helping me find a solution, I felt like I was only being told about payments and balances. I believe customers deserve clear information, honest billing, and better support. I do not recommend Virgin Plus because of my experience. I hope they improve their customer service and become more transparent with their charges. ### 1/5 — Terrible services *2026-08-05, version 11.8.0* Ridiculous services ### 1/5 — Garbage *2026-08-05, version 11.8.0* Too expensive ### 1/5 — This stupid phone *2026-08-03, version 11.8.0* 😒 ### 3/5 — Very slow site *2026-08-02, version 11.8.0* Your data base need to be improved change the payment method twice still nothing changes ### 1/5 — Not good *2026-08-02, version 11.8.0* Trying to change address and it’s taking ages ### 1/5 — Facturation *2026-08-01, version 11.8.0* Ont comprends rien à votre facturation et les prix ne sont jamais ceux qu’on a discuter avec l’agent . Toujours plus haut $$$$$ ### 2/5 — Too expensive *2026-07-31, version 11.8.0* Not good quality ### 1/5 — This stupid phone *2026-07-30, version 11.8.0* 😒 ### 1/5 — Over charges *2026-07-29, version 11.8.0* Having virgin as my service provider is the biggest mistake I ever made. 2 years contract feel like 20 years. I consistently get my services suspended, my issues were never resolved. Terrible just terrible customer service. I don’t recommend virgin to anyone unless you wanna throw your money away. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lots *2026-08-18, version 11.8.2* Expensive ### 1/5 — get a different service provider *2026-08-18, version 11.8.2* i am constantly being charged for add on’s and additional fees. on top of that the service is abysmal ### 1/5 — En 2026 une appli aussi nul…. *2026-08-16, version 11.8.2* Pire application qui existe ### 1/5 — Excellent…BUT!! *2026-08-13, version 11.8.2* I hate that I have to put in my visa every month on the App. Why won’t it save to the account? ### 1/5 — Wouldn’t recommend *2026-08-13, version 11.8.2* Attempting to view certain information takes you to different cites and makes it very difficult to actually view it. If you need to contact a representative, you have to “request” a call. They do not offer any alternatives besides an AI. Tried out the pay per use data plan. They don’t list the price for the data anywhere. Turns out it’s an additional $20 just for 1GB (on top of the static $40/month) ### 1/5 — Increase bill monthly *2026-08-10, version 11.8.0* My experience with them is so bad. They increase bill monthly. When I talked with customer service that I was not informed about the increment, they just said sorry every time instead of informing. Now I am switching my sim card to new one. ### 1/5 — Alright, let’s be real… *2026-08-09, version 11.8.0* I LOVE that you have an app, unlike the cheap competitor who’s name starts with a K, and who’s parent company starts with a T. But…that’s where it ends. Prices continuously going up as you fake data costing more money, Canada continuing to be bullied by their oligopolies…there’s nothing good in Canadian cellular outside of Freedom Mobile anymore. ### 1/5 — Reaching help *2026-08-08, version 11.8.0* I want to speak to a person and no one is calling back. Do not understand why m data usage exceeded its limits ### 1/5 — Compagnie trompeuse *2026-08-08, version 11.8.0* Leur Internet est même pas 5g c’est de la fausse représentation, ça tourne ça tourne ça tourne ### 1/5 — Terrible prices *2026-08-07, version 11.8.0* Terrible terrible prices and ALWAYS upping my bill without my knowledge, screw you guys I’ll be switching soon! Does loyalty mean nothing to y’all? ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2026-08-11, version 11.8.0* It’s easy to navigate and make changes to things on our account… We have four phones in our family and it’s easy to navigate between devices. It also allows you to see clearly what you’re planning includes, what you are being built for and there’s always easy access to information. In addition, I’ve always been able to get help through the live chat, which is super easy when you don’t feel like talking on the phone. ### 5/5 — Keyazz *2026-08-02, version 11.8.0* Good and easy to used ### 5/5 — Thanks *2026-07-22, version 11.7.0* Sorry for late payment i was sick for many days 🙏 ### 5/5 — Phone *2026-07-19, version 11.7.0* This company is one of the best companies I been with ### 5/5 — Customer Service *2026-07-16, version 11.7.0* Some of this Agents are super kind and have so much understanding of what true customer service is so far good experience. ### 5/5 — You guys are thieves *2026-07-15, version 11.7.0* Sick of your roaming charges when I never go to the states Then you never answer You'll be dead to me soon ### 5/5 — Aussi pratique et efficace *2026-07-09, version 11.7.0* Paiements en ligne un clic et accessible sans problème. ### 5/5 — Virgin is easy to work with *2026-06-30, version 11.7.0* Awesome company - good service and reception when sometimes some of my friends with other companies cannot get reception. Have had couple times got bit behind and they quickly and easily set me up with payment plans and kept my service going. Thanks Virgin Mobile!! ### 5/5 — Virgin Rocks!! *2026-06-27, version 11.7.0* Affordable, user friendly and fun!! ### 5/5 — Excellent service *2026-06-16, version 11.7.0* Great to be a part of Virgin mobile, love the service and attention to my accounts --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*