# Virgin Red: The Rewards Club — Collect Rewards & Save Money

> Loyalty program for earning and redeeming Virgin Points on rewards and experiences. (iPhone/iPad app by Virgin Red Ltd.)

- Source: https://appshunter.io/ios/app/virgin-red-the-rewards-club/id1533988059 (this page in markdown: same URL + `.md`)
- Developer: [Virgin Red Ltd](https://appshunter.io/developer/1454409239)
- Category: Lifestyle, Shopping
- Price: Free
- Rating: 4.40/5 from 200 App Store ratings · 108 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 82 MB
- Languages: American English
- Released: 2021-11-22
- Data updated: 2026-08-24
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/virgin-red-the-rewards-club/id1533988059/reviews.md

## What is Virgin Red?

Want to turn your shopping into rewards? Download Virgin Red and collect points as you, travel or shop to spend on holidays, experiences, and much more. 
  
Earn through our partners, then redeem your points on treats, or save them for the holiday of a lifetime.  
 
Looking to book a flight? A luxurious trip around the Caribbean? A glamorous hotel? Virgin Points can help get you there, a home makeover, or a wardrobe refresh – the opportunities are endless with Virgin Red.   
 
Here’s how to do it:   
•	Join Virgin Red - it’s free!  
•	Explore over 100 ways to earn and spend points  
•	Earn your first points by shopping directly with your favorite brands via Virgin Red  
 
There are also opportunities to earn through exclusive offers just for you. Here comes the fun part: the spending. Virgin Red members can use their points for everything from a pair of gig tickets to exclusive stays in dreamy locations.   
 
 Other ways to spend Virgin Points:   
•	Book a flight to Europe (Taxes and charges apply)  
•	Choose a thrill seeker experience in numerous cities   
•	Treat someone to a gift voucher 
•	Donate to a good cause  
•	Book in a stay in a luxury hotel  
 
What are you waiting for? Join Virgin Red for more incredible rewards.

## Key features

- Collect points on shopping and travel
- Redeem points for holidays
- Spend points on experiences
- Over 100 ways to earn and spend
- Exclusive member offers
- Donate points to charity

## What do users think of Virgin Red?

Overall sentiment: negative

**Pros**

- 💰 Easy points accumulation on everyday shopping
- 🎁 Wide variety of reward redemption options
- ✈️ Ability to earn points on flights and travel
- 🏨 Partner offers with major retailers
- 🎮 Engaging games and competitions
- 👍 Simple redemption process
- 🌍 Access to exclusive experiences like concerts

**Cons**

- 🐛 Persistent login and authentication issues
- ❌ App freezes on splash screens
- ⏳ Infinite loading screens
- 🔄 Constant forced logouts
- 📱 Poor app stability and crashes
- 🔐 Unclear data privacy practices
- 😤 Unresponsive customer support
- 💳 Points not tracking or disappearing
- 🌐 Requires external browser for transactions
- ⚠️ Two-factor authentication timeouts
- 🚫 Account linking failures
- 📊 Slow point crediting (weeks pending)
- 🎯 Inconsistent point rewards from partners

**Commonly reported bugs**

- Login screen freezes indefinitely
- Splash screen navigation stuck
- Notification permission page hangs
- Date of birth field unresponsive
- Email input field non-functional
- Verification code loops
- Account locking after authentication attempts
- Content not loading on tabs
- Blank white screen after cookie selection
- Points disappearing from account
- Partner transactions not registering
- App crashes on launch
- Two-factor authentication emails timing out
- Incorrect error messages (false 'no internet' alerts)
- Incompatibility with iPad Air
- Account linking errors
- Session timeout forcing re-login

**Most requested features**

- Search functionality for retailers
- Biometric login (Face ID/fingerprint)
- Password storage capability
- Address book for delivery information
- Favorites/wishlist feature
- Better navigation and categorization
- In-app booking without external browser
- Flight check-in functionality
- More Virgin-exclusive rewards
- Faster point crediting process
- Support for non-UK phone numbers

## Recent user reviews (10 of 108)

All indexed reviews: https://appshunter.io/ios/app/virgin-red-the-rewards-club/id1533988059/reviews.md

### 1/5 — Face ID and general

*2026-07-26, version 5.24.0*

One of the worst banking apps if not the worst. There’s zero coherence across any of the features and worst of all Face ID keeps automatically being turned off periodically

### 2/5 — Really really slow

*2026-07-17, version 5.24.0*

I really need this app to work better. It’s extremely slow to open especially when reviewing if an online store is supported by the Virgin red rewards. When it doesn’t load the page to collect the reward I have to pause my shopping plans until I’m on a PC. This needs to be sorted because I’m transitioning from Avios to Virgin.

### 2/5 — Not functional or easy on the eye

*2026-06-25, version 5.15.0*

Apart from most of the text being off the screen so cannot see the options, the tracking does not work and issues such as copying you Virgin Red ID presents and error message - it is also clunky and I’m tied of the constant need to skip the M&S ad on the first screen. Requires so much improvement please!!!!

### 1/5 — Frustrating

*2026-04-22, version 4.29.2*

Advertises M&S rewards but it’s impossible to connect my M&S account. Just freezes or hangs once I go and log in to M&S. I have 700 points to spend but I just don’t care. Deleted.

### 1/5 — Terrible App

*2026-04-13, version 4.25.2*

Every page you try within this app just sits loading. It’s not an internet/wifi issue as every other appt works fine. 
Great rewards but not very good if you can’t access them.

### 1/5 — Broken

*2026-03-14*

Hilariously stupid that this app has been broken for years. Never can get past infinite loading screen.

**Developer response:** Hi Nova, we're sorry to hear you've run into this issue! Please can you provide details to our member support team at membersupport@virgin.com, so we can identify the cause? They'll be happy to assist and get you up and running. Thank you.

### 1/5 — Impossible to contact

*2026-03-10*

Although I have two personal perks, I just cannot use them as they do jut apply the perks. I contacted them by email several times and always get “we will get back to you”. Unfortunately they never do. There is no phone contact.

**Developer response:** Hi, we're sorry to hear this - our member support team endeavour to get back to all our members, so let's rectify this. Please can you share your case number? We’ll look into it and ring you. Thank you.

### 5/5 — Love Virgin Points

*2026-02-23*

I love this app and that you can earn points on the shopping I’m already doing at Macy’s, Apple, and Lululemon. The points add up fast and I was able to use them for flights to London.

**Developer response:** Hi Niko, thank you so much for the 5 star rating. We hope you continue to enjoy using the Virgin Red app. If you have any feedback or suggestions, please write to us at membersupport@virgin.com. We would love to hear from you!

### 1/5 — Broken

*2026-02-04*

Latest version as of 2/4/26. Pop up screen appears. Click on Getting Started. Nothing happens. Connected via cellular. Broken. Please get a customer focus group together. Completely useless app.

### 4/5 — Slow to open

*2026-01-21, version 4.20.1*

UPDATE: The problem below has been resolved by recent updates.

Since the app was updated with a new look and feel it’s 50/50 whether it will show any content apart from my points total whenever I open the app. Some days it’s fine and others, like today, I get nothing on any of the tabs. I have tried disabling Safari content blockers such as Blockbear but it makes no difference.

## Frequently asked questions about Virgin Red

### What is Virgin Red?

Virgin Red is a rewards club that allows you to collect points through various activities like shopping and travel. You can then spend these points on a wide range of rewards, including holidays, experiences, and gifts.

### How do I earn points with Virgin Red?

You can earn points by shopping directly with Virgin Red's partners, engaging with exclusive offers, and potentially through other travel-related activities. The app provides over 100 ways to accumulate points.

### What can I spend my Virgin Points on?

Virgin Points can be redeemed for a variety of items and experiences. This includes booking flights, staying in luxury hotels, enjoying thrill-seeker experiences, purchasing gig tickets, treating someone to a gift voucher, or even donating to a good cause.

### Is Virgin Red free to join?

Yes, joining Virgin Red is free. There are no upfront costs to become a member of the rewards club and start collecting points.

### What kind of rewards can I get?

The rewards are diverse and cater to various interests. You can use your points for major purchases like holidays and hotel stays, or for smaller treats like gig tickets and gift vouchers. There are also options to donate to charity.

## Version history (last 5 releases)

### 5.25.4 — 2026-08-12

Here at Virgin Red, we’re always making changes and improvements behind the scenes to enhance your experience. Make sure to continue to update your app to get all the latest features! If you run into any issues, please contact our trusty Member Support team at membersupport@virgin.com.

### 5.25.3 — 2026-08-05

Here at Virgin Red, we’re always making changes and improvements behind the scenes to enhance your experience. Make sure to continue to update your app to get all the latest features! If you run into any issues, please contact our trusty Member Support team at membersupport@virgin.com.

### 5.25.1 — 2026-08-03

Here at Virgin Red, we’re always making changes and improvements behind the scenes to enhance your experience. Make sure to continue to update your app to get all the latest features! If you run into any issues, please contact our trusty Member Support team at membersupport@virgin.com.

### 5.25.0 — 2026-07-28

Here at Virgin Red, we’re always making changes and improvements behind the scenes to enhance your experience. Make sure to continue to update your app to get all the latest features! If you run into any issues, please contact our trusty Member Support team at membersupport@virgin.com.

### 5.24.0 — 2026-07-15

Here at Virgin Red, we’re always making changes and improvements behind the scenes to enhance your experience. Make sure to continue to update your app to get all the latest features! If you run into any issues, please contact our trusty Member Support team at membersupport@virgin.com.

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## More apps by Virgin Red Ltd

- [Virgin Train Tickets App](https://appshunter.io/ios/app/virgin-train-tickets-app/id1622158964)

All apps by Virgin Red Ltd: https://appshunter.io/developer/1454409239

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*