# Virgin Red: The Rewards Club — user reviews

> 108 indexed App Store user reviews of Virgin Red by Virgin Red Ltd, rated 4.40/5 from 212 ratings.

- Source: https://appshunter.io/ios/app/virgin-red-the-rewards-club/id1533988059/reviews
- App overview in markdown: https://appshunter.io/ios/app/virgin-red-the-rewards-club/id1533988059.md
- Rating breakdown: 5★ 177 · 4★ 5 · 3★ 1 · 2★ 3 · 1★ 26

## What do users think of Virgin Red?

Overall sentiment: negative

**Pros**

- 💰 Easy points accumulation on everyday shopping
- 🎁 Wide variety of reward redemption options
- ✈️ Ability to earn points on flights and travel
- 🏨 Partner offers with major retailers
- 🎮 Engaging games and competitions
- 👍 Simple redemption process
- 🌍 Access to exclusive experiences like concerts

**Cons**

- 🐛 Persistent login and authentication issues
- ❌ App freezes on splash screens
- ⏳ Infinite loading screens
- 🔄 Constant forced logouts
- 📱 Poor app stability and crashes
- 🔐 Unclear data privacy practices
- 😤 Unresponsive customer support
- 💳 Points not tracking or disappearing
- 🌐 Requires external browser for transactions
- ⚠️ Two-factor authentication timeouts
- 🚫 Account linking failures
- 📊 Slow point crediting (weeks pending)
- 🎯 Inconsistent point rewards from partners

**Commonly reported bugs**

- Login screen freezes indefinitely
- Splash screen navigation stuck
- Notification permission page hangs
- Date of birth field unresponsive
- Email input field non-functional
- Verification code loops
- Account locking after authentication attempts
- Content not loading on tabs
- Blank white screen after cookie selection
- Points disappearing from account
- Partner transactions not registering
- App crashes on launch
- Two-factor authentication emails timing out
- Incorrect error messages (false 'no internet' alerts)
- Incompatibility with iPad Air
- Account linking errors
- Session timeout forcing re-login

**Most requested features**

- Search functionality for retailers
- Biometric login (Face ID/fingerprint)
- Password storage capability
- Address book for delivery information
- Favorites/wishlist feature
- Better navigation and categorization
- In-app booking without external browser
- Flight check-in functionality
- More Virgin-exclusive rewards
- Faster point crediting process
- Support for non-UK phone numbers

## Newest reviews (18 of 108)

### 2/5 — Really really slow

*2026-07-17*

I really need this app to work better. It’s extremely slow to open especially when reviewing if an online store is supported by the Virgin red rewards. When it doesn’t load the page to collect the reward I have to pause my shopping plans until I’m on a PC. This needs to be sorted because I’m transitioning from Avios to Virgin.

**Developer response:** Hi, thanks for your review. We're sorry the app hasn't met your expectations. We're always looking for ways to improve, and your input is invaluable. I will feed this back to our teams. If you'd like to share more details with us at membersupport@red.virgin.com, we'd really appreciate your feedback. Have a great day.

### 2/5 — Not functional or easy on the eye

*2026-06-25*

Apart from most of the text being off the screen so cannot see the options, the tracking does not work and issues such as copying you Virgin Red ID presents and error message - it is also clunky and I’m tied of the constant need to skip the M&S ad on the first screen. Requires so much improvement please!!!!

**Developer response:** Hi, thanks for your review. We're sorry the app hasn't met your expectations. We're always looking for ways to improve, and your input is invaluable. I will feed this back to our teams. If you'd like to share more details with us at membersupport@red.virgin.com, we'd really appreciate your feedback. Have a great day.

### 4/5 — Slow to open

*2026-01-21*

UPDATE: The problem below has been resolved by recent updates.

Since the app was updated with a new look and feel it’s 50/50 whether it will show any content apart from my points total whenever I open the app. Some days it’s fine and others, like today, I get nothing on any of the tabs. I have tried disabling Safari content blockers such as Blockbear but it makes no difference.

**Developer response:** Hi there, This issue should now be resolved with version 4.8.1. Please ensure your app is updated and contact membersupport@virgin.com if you run into any further issues. Thank you again for your feedback and patience. Apologies for any inconvenience caused. Have a great day!

### 4/5 — Dates are mixed

*2025-12-13*

Experience was fine except for the date change by one day when saw the last page.

**Developer response:** Hi, we're sorry to hear you've run into this issue! Please can you provide details to our member support team at membersupport@virgin.com, so we can identify the cause? They'll be happy to assist and get you up and running. Thank you.

### 2/5 — Unusable

*2025-10-29, version 4.5.1*

Genuinely unusable app. Their multifactor authentication is terrible and goes in loops and then eventually locks my account.

### 3/5 — Slow to open

*2025-10-25, version 4.2.0*

Since the app was updated with a new look and feel it’s 50/50 whether it will show any content apart from my points total whenever I open the app. Some days it’s fine and others, like today, I get nothing on any of the tabs. I have tried disabling Safari content blockers such as Blockbear but it makes no difference.

### 2/5 — Stuck on page

*2025-10-21, version 4.2.0*

I have just downloaded this app and after filling out all the boxes it gets stuck at the add your virgin flying account number. Can’t go back or forward or scroll down. Just stuck

### 1/5 — Riddled with errors. Cant link accounts for points…

*2025-09-30*

I signed up for Virgin Red 2 months ago I am effort to link my new Virgin Red Rewards Mastercard to my existing Virgin Atlantic flying club membership. I never received the 60000 points for applying and receiving the Mastercard. I can not link this app nor its website to Virgin Atlantic nor the Virgin Red Mastercard. I get an error from all the above and no way to contact any human customer service. I get a canned auto reply about a genie being overhauled u til October. Pathetic

**Developer response:** Hi, we're really sorry to hear that you've run into an issue. Please can you contact our member support team again at membersupport@virgin.com. I have flagged your query and they will be able to assist you. Thanks for your feedback.

### 1/5 — Lamest reward program ever

*2025-09-19*

Gotta say, virgin needs an overhaul top to bottom. Went in a cruise, which was less than stellar. Then I got an email for reward points for spending $5000 on a cruise totaling 700 points. Seems like that’s probably $20 worth of points since the first reward is at 7000 points. Logically you would think you would give enough points to keep them interacting with your brand. One and done with Virgin (pun slightly intended).

**Developer response:** Hi, we're really sorry to hear that your experience didn’t meet expectations. We’d appreciate the opportunity to learn more so we can improve the experience for you - and for others too. If you're happy to share more details, please drop us a line at membersupport@virgin.com. Thanks for your feedback.

### 2/5 — Doesn’t work

*2025-09-02*

Got email to add promo code and it glitched all over.

**Developer response:** Hi, we're sorry to hear you've run into an issue! Please can you provide details to our member support team at membersupport@virgin.com, so we can identify the issue? They'll be happy to assist and get you up and running. Thank you.

### 1/5 — Doesn’t work

*2025-08-10*

Downloaded the app after receiving email. Thought it would be good to have since I fly on Virgin & also take Virgin cruises. It simply does not work. After downloading the app it takes you to a screen asking about cookies & you choose it will direct you to a blank white screen. Each & every time you open it the same thing happens. It does not work!!!!!

**Developer response:** Hi, we're sorry to hear you've run into this issue! Please can you provide details to our member support team at membersupport@virgin.com, so we can identify the issue? They'll be happy to assist and get you up and running. Thank you.

### 1/5 — Unable to Login

*2025-07-14, version 3.5.1*

Needs to be fixed, can’t pass allow notification screen

### 1/5 — can’t even access the app

*2025-07-05, version 3.5.1*

The app is so buggy I can’t even log into it and even the website say request blocked virgin sort it out

### 1/5 — Useless

*2025-05-29, version 3.3.0*

App won’t let me type in my email to sign up so sadly this is utter useless. Tried several times on consecutive days, and deleted and reloaded the APP.

### 1/5 — Broken

*2025-05-25*

Same experience as others.  Click next to get through three splash screens and then frozen screen. Uninstalled/reinstalled app multiple times. Same issue. This app is completely broken like all other Virgin tech.

**Developer response:** Hi, we're sorry to hear you've run into this issue! Please make sure you have downloaded the latest version of the app. If the issue persists, please contact our member support team at membersupport@virgin.com, so we can identify the issue. They'll be happy to assist and get you up and running. Thank you.

### 1/5 — Waste of time

*2025-05-16, version 3.2.1*

Doesn’t let you join doesn’t let you login. I wouldn’t bother.

### 1/5 — Impossible to login

*2025-04-17, version 2.54.1*

It’s impossible to login in. Very buggy app

### 1/5 — Doesn’t work

*2025-04-16*

Logged in like 5 times and it just doesn’t do anything.

**Developer response:** Hi Nathan, we're sorry to hear you've run into this issue! Please make sure you have updated the app. If the issue persists, please can you provide details to our member support team at membersupport@virgin.com, so we can identify the issue? They'll be happy to assist and get you up and running. Thank you.

## Most critical reviews (10 lowest-rated)

### 1/5 — Face ID and general

*2026-07-26, version 5.24.0*

One of the worst banking apps if not the worst. There’s zero coherence across any of the features and worst of all Face ID keeps automatically being turned off periodically

### 1/5 — Frustrating

*2026-04-22, version 4.29.2*

Advertises M&S rewards but it’s impossible to connect my M&S account. Just freezes or hangs once I go and log in to M&S. I have 700 points to spend but I just don’t care. Deleted.

### 1/5 — Terrible App

*2026-04-13, version 4.25.2*

Every page you try within this app just sits loading. It’s not an internet/wifi issue as every other appt works fine. 
Great rewards but not very good if you can’t access them.

### 1/5 — Broken

*2026-03-14*

Hilariously stupid that this app has been broken for years. Never can get past infinite loading screen.

**Developer response:** Hi Nova, we're sorry to hear you've run into this issue! Please can you provide details to our member support team at membersupport@virgin.com, so we can identify the cause? They'll be happy to assist and get you up and running. Thank you.

### 1/5 — Impossible to contact

*2026-03-10*

Although I have two personal perks, I just cannot use them as they do jut apply the perks. I contacted them by email several times and always get “we will get back to you”. Unfortunately they never do. There is no phone contact.

**Developer response:** Hi, we're sorry to hear this - our member support team endeavour to get back to all our members, so let's rectify this. Please can you share your case number? We’ll look into it and ring you. Thank you.

### 1/5 — Broken

*2026-02-04*

Latest version as of 2/4/26. Pop up screen appears. Click on Getting Started. Nothing happens. Connected via cellular. Broken. Please get a customer focus group together. Completely useless app.

### 1/5 — Another app falling short….

*2025-12-30*

Lack of user testing would again seem to be a characteristic of this app. Virgin need to do better.  I’m trying to check my balance on my Café Nero rewards and tap the “check my balance” button. It tells me that “Oops - no Internet”.  But, I do have Internet and it’s working! There are a number of other faults with this app including not being able to get to your reward vouchers in a couple of clicks and then not having enough information readily available for when they expire or whether they’ve been used. Basic stuff that Virgin isn’t getting right.

**Developer response:** Hi, thank you for your review.  We're sorry the app hasn't met your expectations. If you'd like to share the details via membersupport@red.virgin.com, we're always looking for ways to improve our user experience.

### 1/5 — Wants access to your data without clarity

*2025-12-19*

I have a virgin Atlantic account and wanted to link it to a new virgin red account. Because my Atlantic account has been dormant since pre covid I was told I had to show proof of ID, they wanted me to link my .gov account which I told them I did not want to do as I was not clear why they needed that or what they would do with the data once accessed. I was told to send copies of DL and passport instead and that would be sufficient, which I did to a secure link. Was then told again I needed to link to .gov and share details, even though I can open a bank account with a DL and passport and this is just a reward scheme! Become suspicious of the data they wanted to access without being clear why, or for what purpose. Checked them out on Reddit and trust pilot too,  awful reviews and shoddy practices, points not being awarded to accounts, rewards not being honoured.  You know what they say, if something looks too good to be try, it probably is! Avoid!

### 1/5 — Stuck on page

*2025-11-27, version 4.13.3*

I have just downloaded this app and after filling out all the boxes it gets stuck at the add your virgin flying account number. Can’t go back or forward or scroll down. Just stuck

### 1/5 — Does not do anything

*2025-11-20, version 4.8.3*

Trying to sign in or register but the app just opens and there’s nothing, no settings, password or value what to do just a page ! Weird

## Most praised reviews (10 highest-rated)

### 5/5 — Love Virgin Points

*2026-02-23*

I love this app and that you can earn points on the shopping I’m already doing at Macy’s, Apple, and Lululemon. The points add up fast and I was able to use them for flights to London.

**Developer response:** Hi Niko, thank you so much for the 5 star rating. We hope you continue to enjoy using the Virgin Red app. If you have any feedback or suggestions, please write to us at membersupport@virgin.com. We would love to hear from you!

### 5/5 — Maria Ann Laver Gordon

*2025-10-14, version 4.0.1*

Very easy to redeem points. Awaiting my order it’s on its way! Thanks again Maria Author 
MS You Don’t Own me!

### 5/5 — Easy way to rack up points

*2024-10-25*

Great app to earn points

**Developer response:** Hi Niko, thank you so much for the 5 star rating. We hope you continue to enjoy using the Virgin Red app. If you have any feedback or suggestions, please write to us at membersupport@virgin.com. We would love to hear from you!

### 5/5 — Points = prizes! (Free stuff!)

*2024-10-07, version 2.43.0*

I’ve been able to save up points and use it on a Virgin Voyage cruise! 🤩 
I regularly bump up my points through booking hotel stays via Virgin Red & the Booking.com offer, and by buying all my train travel through Virgin Trains Ticketing. I’ve also been able to travel for free on the train by spending my points on train tickets through the above, which in the rising cost of living crisis is so appreciated.

### 5/5 — Virgin Red

*2024-01-09, version 2.28.0*

Exciting great offers and opportunities to enjoy life and save at the same time

### 5/5 — Can’t link accounts

*2022-08-16, version 2.10.0*

Tried and tried to link my accounts but no luck

### 5/5 — Booking

*2022-07-13, version 2.10.0*

Easy to use

### 5/5 — Good rewards

*2022-01-28, version 2.0.3*

Easy to get loads of points on travel and hotels, lots ways to spend the points on a wide range of items.

### 5/5 — Loving Virgin Red

*2021-07-10*

The competitions in the new app are much better than the old Vaults app. And, I’ve won twice now. Never did in the old one. The access to sold out concerts is awesome. The small treats are perfect. And availability of flights with KLM, Air France and Virgin Atlantic open up the world! Love it.

**Developer response:** Hi.. We are pleased that you are enjoying the app and all the treat - big and small. If there is anything we can do for you, just let us know at membersupport@red.virgin.com! Have a wonderful day!

### 5/5 — Great app

*2021-07-09, version 1.3.7*

Brilliant functionality easy to use. Fingers crossed for the wish list competition!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*