# Virgin TV Go — user reviews > 89 indexed App Store user reviews of Virgin TV Go by Virgin Media, rated 3.27/5 from 7,038 ratings. - Source: https://appshunter.io/ios/app/virgin-tv-go/id1279877804/reviews - App overview in markdown: https://appshunter.io/ios/app/virgin-tv-go/id1279877804.md ## Newest reviews (18 of 89) ### 3/5 — Unable to play *2026-07-06, version 5.27.14307* Virgin Tv Go is one of my favourite entertainment apps but recently I put it on my iPad and it’s been weird when I try to play something it says not available but if you click on and of it continuously it does work I just don’t know how to fix it. I don’t think it’s my iPad but …. ### 1/5 — Absolutely garbage *2026-06-29, version 5.27.14307* Won’t allow login , passkey is never received via email, dreadful interface, don’t bother using this app it’s more trouble than it is worth. ### 1/5 — Useless *2026-06-28, version 5.27.14307* I had a reason to talk to someone at Virgin recently and he was trying to persuade me to use this app, so I thought I’d give it a go. After a painful session trying to log in, it failed at the first attempt. I wanted to watch a recording but every time I tried to mirror to a TV it told me that this was not allowed for this recording. I gave up after several attempts with different programmes. I’m not watching an hour long programme on a phone. If it can’t mirror to a TV screen then it’s not worth the space on my phone. ### 1/5 — Pretty useless. Avoid *2026-06-26, version 5.27.14307* Totally useless. Outdated tech and very noisy. Far tpo glitchy ### 3/5 — Freezing *2026-06-20, version 5.27.14307* Keeps freezing when fast forwarding have to close and restart the watched program. Pain to have to keep bringing the box out of standby to watch anything on the app. Also regularly refuses to delete programs. Frustrating … fix the bugs. ### 3/5 — Live tv fail *2026-06-19, version 5.27.14307* When watching live tv on the app I often get a “you’ve reached the max” message saying too many devices are using the app at the same time. I’m the only one using the app so that would be impossible. ### 1/5 — Worst app ever ? *2026-06-19, version 5.27.14307* ‘Service unavailable’ constantly displayed - never been able to use it ### 1/5 — Horrible *2026-06-12, version 5.27.14307* Keeps on telling me to go on different apps such as iplayer and sky sports what’s the point in showing them on the guide when you can’t watch it ### 1/5 — Glitchy sound *2026-06-03, version 5.27.14307* There are some shows that have such glitchy sound they are unwatchable on a mobile device. Very disappointing considering there’s been an app update 10yrs ago. ### 1/5 — Unwatchable *2026-06-02, version 5.26.14007* Trying to watch sky through this app but the sky start up sequence seems to cause the audio to be out of sync with the picture. Re-downloading app as no effect. May as well go back to sky. ### 2/5 — Great until recently. *2026-05-31, version 5.26.14007* There’s been an issue with recent series - I don’t know if it’s just sky Atlantic series, but the episodes won’t play properly on the app. Audio isn’t synced to the video, and the audio will just cut out suddenly. I tried to raise this with virgin media but no luck…. ### 2/5 — Sounds glitch *2026-05-28, version 5.26.14007* Why is it that I haven’t been able to watch anything on the tv go app for weeks because of the sound glitches from the start of a program?! I’ve deleted app and reinstalled but no difference. The same on phone and pad ### 1/5 — App doesn’t display the right day *2026-05-26, version 5.26.14007* I didn’t want to leave a review, but your App Support link just takes me to your broadband help page which is no help at all. My issue is that when I look at the TV listings for a given day, once I have scrolled down as far as the early afternoon, the day displayed at the top has already switched to show the next day. So as I scroll up and down I lose track of what day I’m actually looking at. ### 1/5 — Not reliable *2026-05-18, version 5.26.14007* Keep stopping while watching on demand, have to turn show off and restart, but then it starts from the beginning. Absolute rubbish app. ### 1/5 — Utterly unreliable *2026-05-18, version 5.26.14007* Flaky app. Worse than the previous app for reliability, connectivity to the box is a lottery. Just pants. ### 3/5 — Security fail - login resolved *2026-05-16, version 5.26.14007* Havnt been able to login with passkey for months. Had to visit virginmedia02 website and enable password which is says to not do - that allows me to login to the app. They need to work on their logins better to work with passcodes that work with the website. ### 2/5 — Why *2026-05-14, version 5.26.14007* Ive been with virgin since tellywest same account for years now the app has updates and will no longer take my account i now have to make a virgin o2 account im not impressed virgin ### 2/5 — What is going on? *2026-05-07, version 5.26.14007* The app has gone down yet again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Virgin TV NOT on the Go *2026-08-24, version 5.28.14607* App requires you to be connected to your home WiFi, which totally defeats the objective of being on the ‘Go’. Virgin, why on earth would anyone want to watch their TV through the Virgin tv go app over the TV that’s already in the house!? Seriously the Product manager should be embarrassed. If this is not the intended MVP, I’d seriously suggest changing the name. IE Remove GO. ### 1/5 — Rubbish *2026-08-18, version 5.28.14607* Been using tv go for years, mostly due to me travelling for work and it was handy, vpn on and go, boom. Now got the latest tv box. And it doesn’t work, nor does the remote control app. Yes they still charge more than the previous setup I had. Yet their app will not tell me my account can no longer use these apps, why NOT?? ### 1/5 — Another disappointing Virgin Experience *2026-08-08, version 5.28.14607* I can stream on every other platform, including free ones bbc, itv etc. I try this one and it’s constantly going to circle spinning. Not even making it to buffering and stop / start. For a media company this is a very poor effort, but from comments it is par for the course ### 1/5 — Truly awful *2026-08-02, version 5.28.14607* Constant sign in loop just keep typing email address when trying to sign in never get as far as giving password. ### 1/5 — Rubbish *2026-07-29, version 5.28.14607* Complete rubbish don’t download if you want to use on the go as it will only let you watch stuff recorded if your on you home WiFi network….. Completely pointless🫤🫤 ### 1/5 — What’s the point? *2026-07-26, version 5.27.14307* Advertised as TV on the Go….couldn’t be further from the truth. Most things need to either be watched live, or you need to be connected to your home network to watch anything that’s been on already. Kind of defeats the whole point of it. If you miss the beginning, you can’t start watching from beginning like other TV channel suppliers apps and lots of channels you have to log into a different site to watch (such as SkySports). Could be so much better…if Virgin were to just put some thought and effort into it. Overall, disappointing and not worth downloading. ### 1/5 — Awful *2026-07-23, version 5.27.14307* If I could give it zero stars I would. What’s the point of calling the app Virgin Media GO if you can’t GO anywhere. Absolutely sick of getting the “sorry-we can’t play this at the moment” on everything I’ve recorded or the can only play on tv error. It’s honestly useless unless you’re watching a programme live ### 1/5 — Back page arrow under iOS three dots *2026-07-21, version 5.27.14307* The back page arrow is under the iOS three dots and can not be accessed when using. Virgin please address. ### 1/5 — Utterly pointless *2026-07-14, version 5.27.14307* With the old Virgin TiVo boxes I could set the box to record remotely whenever I wanted/needed to. With the new boxes all you get when you try to record something is a message telling you the box is asleep and so you can’t set it to record until the box is awake. If I was by the box to wake it up I wouldn’t need to set it remotely in the first place, would I, so what exactly is the point of this app given that watching tv back (when that works, guess what, the box has to be on then too) can be managed by any other number of apps? ### 1/5 — Terrible *2026-07-03, version 5.27.14307* Trying to watch World Cup games when not at home. Problems signing in the when you finally get into the app they want you to download iplayer and stv player. No point in this app then is there? ## Most praised reviews (10 highest-rated) ### 5/5 — Why low rating? *2026-07-11, version 5.27.14307* Don’t get why the rating is only 3 star it does everything it’s suppose to do and can watch live tv and movies from anywhere. What else do you want it to do??? ### 5/5 — Great *2026-05-16, version 5.26.14007* Great job for catching up ### 5/5 — W *2026-05-02, version 5.26.14007* Brilliant ### 5/5 — Excellent *2026-03-29, version 5.25.13706* Excellent 👍 ### 5/5 — Mostly good *2026-01-31, version 5.24.13410* Mostly good. Some annoying things though. Like the old remote used to take you to the plus one channel by pressing yellow. ### 5/5 — App is good, negative comments are people overacting *2026-01-08, version 5.23.13109* I’m very please with the app, I think it’s a brilliant addition for virgin media to be able to compete with big streaming platforms, at up to 5 devices is brilliant ### 5/5 — Not a happy bunny just now 😒 *2021-02-25* I find using this App on my iPad so much easier to navigate than the handset, so have been using the App to control my TV viewing through my iPad on a regular basis for quite a while, then a couple of days ago it suddenly stopped working for me. I tried to delete then re-download it only to have a message on screen saying the App is no longer compatible with my iPad. It's really not good to have to be forced into replacing an older device due to the App being updated. I'm not happy about this at all. ### 5/5 — App is getting very flakey *2020-11-21* Had this app for a couple of years with no real problem but recently, especially when watching football I often get kicked off the the tv station on my iPad. When it’s BT Sport it’s particularly annoying as I pay extra for this. The message I get is either “sorry we can’t so how this at the moment” or “phone xxxnumber to upgrade your package”. It can’t be an internet issue if that keeps coming up. Frankly I’m reluctant to phone as I find call centres abroad difficult to deal with... ### 5/5 — so glad to be back *2019-12-27* we had no choice but to change to using sky and sky go . so i can say that being back with virgin media and being able to compare both when we left there was no virgin media go but sky had sky go. which i used a lot when it worked i did find that there was problems as the speed wasn't there which meant the program wasn't there either most of the time virgin media go is great all our programmes are there and there no sudden freeze and loss of program. so far im very happy to be back with virgin media . as a disabled consumer i find the new tvio box subtitles on or off option very uses full as I've recently lost some hearing . and find all the new apps ( to me ) very helpful so glad to be back ### 4/5 — TV Go App needs to turn the 360 box on *2021-08-18* Hello Virgin Media, My wife and I have just moved on to the Virgin Media 360 boxes. Due to her disability she has found the remote controls which comes with the 360 box almost impossible to use so has started to use the TV Go app to control the box. One issue we have come across is that the app has no way of turning on the 360 box but the box can be turned off from the app. Please can this be sorted if possible. UPDATE: Thank you Virgin Media for your reply. Our 360 Box was already on Active Start but when the start option was changed to Fast Start the Virgin Go app can now turn on the 360 box. Star rating moved up to 4 star. If you can make the buttons at the top and the bottom of the Home Screen bigger to allow someone with limited hand control to use them quickly with an iPad mouse pointer then that would make the app much easier to use and my review will go up to 5 star. **Developer response:** Hi demo11halleys, Could you see whether changing the box to Active Start solves the issue? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*