# Virginia Lottery Official App — user reviews > 777 indexed App Store user reviews of Virginia Lottery Official App by Virginia Lottery, rated 4.60/5 from 73,270 ratings. - Source: https://appshunter.io/ios/app/virginia-lottery-official-app/id1409781643/reviews - App overview in markdown: https://appshunter.io/ios/app/virginia-lottery-official-app/id1409781643.md - Rating breakdown: 5★ 61,098 · 4★ 5,135 · 3★ 2,191 · 2★ 1,052 · 1★ 3,794 ## What do users think of Virginia Lottery Official App? Overall sentiment: negative **Pros** - 🚀 Easy to purchase tickets - 👍 Convenient to play online - 🔒 Ability to set spending limits **Cons** - 🐛 Frequent app crashes and bugs - 🔍 Difficult to view purchased tickets and results - 💰 Unfair odds and limited payouts - 🤬 Hostile and greedy practices - 🔒 Difficult to withdraw winnings **Commonly reported bugs** - Scanning feature is unreliable and inaccurate - Location verification issues prevent gameplay - Frequent app freezes and crashes **Most requested features** - Ability to view purchased numbers and results easily - Improved transparency on odds and payouts - Better customer support and communication ## Newest reviews (15 of 777) ### 2/5 — Promotional drawings *2026-09-02, version 6.4.19* Why can’t there be an app update that adds a tab to add as many drawings you want per drawing. Entering once per drawing takes too long. I want to be able to select 50 entries with one entry. ### 2/5 — App and rewards *2026-08-24, version 6.4.17* App is glitchy. Rewards are horrible if you are a regular player. You’ll have a rewards balance you can never tap into. Do better. Give us a cash back option for rewards outside of the little bit you give. ### 2/5 — Reward points for watching videos *2026-08-14, version 6.4.17* Does not give reward points for watching videos. Don’t waist your time! ### 1/5 — scam *2026-08-14, version 6.4.17* 1-4 odds means you win at least 1 time out of 4 not play 35 plays without a single win, that’s what i call suspect. not a coincidence that online gambling industry has had a boom since the regulations have decreased. va lottery is a non profit and what have i learned about non profits over the past couple of years from private reporting ? well it turns out to be majority of them are scams inside a scam, massive amounts of fraud. so when will coffeezilla or nick shirley report on these state run supposedly non profit now turned to online gambling platforms that functions like casino without any oversight , welp you guessed it most likely corruption and just like everything else that involves money. the individuals who intentionally coded triggers into the games software to tilt gambling addicts, personally i’m very optimistic that you all will get the worst kind of incurable cancer, sooner the better, because you are on the same moral level as a herion dealer. ### 1/5 — Scanned tickets *2026-08-13, version 6.4.17* Scanning tickets for rewards not adding to my balance and can’t see winning numbers ### 1/5 — Points won’t upload *2026-08-13, version 6.4.17* Terrible ### 1/5 — Doesn’t work *2026-08-13, version 6.4.17* Fix it. ### 1/5 — Scanner for ticket is glitching especially when you cut flash on. *2026-08-12, version 6.4.17* Scanner is glitching especially when you cut flash on. Doesn’t even give it a chance to read code or gives error message. ### 1/5 — Geolocation is lacking *2026-08-11, version 6.4.17* I can’t play if you can’t figure out that I’m in VA. My location is on, no issues with other apps. ### 2/5 — It sometimes works *2026-08-10, version 6.4.17* Whoever wrote this app doesn't have much experience. Or they talk the state of Virginia into thinking that they did. At any given time two or more features don't even work. Tapping winning numbers at the bottom today get you a blank screen. When you check other features, it says you don't have any payslips but when you tap to create some it just throws you back into some random page where it doesn't address payslips. When you ask for help to try to figure out what a payslip is and whether you need it, it sends you to a website where there is not a help section about each option, but rather a FAQ section with only two FAQs. Virginia has outsourced this to somebody else and they just don't care. ### 2/5 — App scan for paper tickets does not work. *2026-08-09, version 6.4.17* The use of the camera to scan paper tickets does not work properly. It fails to scan and never reads the bar code. It works okay for scratch tickets, but not for paper tickets for draw games. I’ve resorted to going to the retail machine to scan the paper ticket - and even that is hit or miss. I assume it has to do with patches and updates to the programming. They need to fix it. I’ve also had issues with the rewards tickets for retail machine credits…but occurs outside of the app and is just another way VA Lottery makes it difficult to redeem your prizes (monetary or rewards) Sigh. ### 3/5 — Winning numbers don’t load *2026-08-08, version 6.4.17* Love to play online games but never loads winning numbers when I’m trying to check them ### 1/5 — Waste *2026-08-06, version 6.4.17* Waste of money ### 1/5 — Not a well rounded app *2026-08-06, version 6.4.17* The app facilitates playing different lottery games but scanning you tickets to confirm win or loss does not work - 1 functionality. ### 1/5 — App Doesn’t Work *2026-08-05, version 6.4.17* Can’t login, can’t troubleshoot, won’t clear, no customer service ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-09-01, version 6.4.19* No pay out ### 1/5 — Once again *2026-08-29, version 6.4.17* Free games were not available ### 1/5 — Horrible *2026-08-29, version 6.4.17* I won and it is so hard to get my winnings. Over 30 days ago I won. I had to jump through so many hoops and still no winnings. This app is a joke. I wish I just had a ticket and took it in to the store to cash out. ### 1/5 — Doesn’t work… *2026-08-21, version 6.4.17* App doesn’t work. Rewards unavailable/unable to load. Unable to scan tickets and claim winnings via app. ### 1/5 — Customer Service has NO manager available *2026-08-21, version 6.4.17* This place runs with no managers available, takes 3 to 5 business days to speak to one. Customer service is very concerning and on top of everything they hang up on you! and that’s how gold membership are treated. ### 1/5 — Lack of prizes *2026-08-20, version 6.4.17* I completely understand that this is gambling per se but honestly when you read things like loaded with $2000 prizes loaded with hundred dollar loaded loaded loaded and all you get is a dollar back five dollars back here and there is really upsetting but it doesn’t hurt to hope to think that you can possibly be that one in 1 million chance gamble on ### 1/5 — Updates *2026-08-20, version 6.4.17* Had app for 5 days so far has been in mandatory updates the whole time ### 1/5 — Land of the Lost *2026-08-19, version 6.4.17* I believe at some point they have to let someone win. I over spend my budget trying to win $4😂. Always deposit. Haven’t withdrawn in a year. ### 1/5 — Never playing again! *2026-08-17, version 6.4.17* I won 125.00…y’all act like it’s a million. I’ve lost way more than 125.00. I was told I could refill print and uploaded the document to claim my prize. Not so! My Printer is broke, had to go to the library, for is blurry, because t not my info. You have my SS number and id. Call back in 2 days…I go back to the beginning of the line! Who knows when I will receive it! Vlotteey sucks. I will never play again ### 1/5 — Scanner *2026-08-16, version 6.4.17* 1 The scanner is not recording my rewards. It says they have already been given, but the points remain the same. ## Most praised reviews (10 highest-rated) ### 5/5 — Genie Game Defect *2026-08-28, version 6.4.17* I was in the middle of the double genie game. I was up by 500. I hit the bonus. Had five free plays on the bonus was on the third play. The wheel came up to spin and the entire game shut down and restarted. I did not receive any further monies, nor got to finish the bonus game. ### 5/5 — It’s like playing at a casino from my recliner! *2026-08-21, version 6.4.17* I absolutely love this app! It takes me hours to drive to the closest casino if I want to play slot machines and have a little fun….. then I discovered the Virginia lottery app, now I can have some fun slot machine action without even leaving my house! I have won a fair amount of money here and there which adds to the fun and excitement, of course! I highly recommend this app! ### 5/5 — Virginia Is For Lovers! *2026-08-17, version 6.4.17* I absolutely love the Virginia Lottery App!! So easy and very convenient!! I love playing the online games just wish I had better luck. Amazing app!! Only sometimes I can’t redeem my points for online credit. ### 5/5 — Loads of Fun *2026-08-13, version 6.4.17* So many games to play. This is a great app. ### 5/5 — Great game! *2026-08-07, version 6.4.17* AWESOME APP!!!!!! ### 5/5 — Why I like this app *2026-07-31, version 6.4.17* I love it a convenient way to make money comfortable from home or anywhere ### 5/5 — Need Help? *2026-07-27, version 6.4.17* Good Afternoon i been trying to play the onlines Games but the screen turns COMPLETELY BLACK N I HAVE TURN MY IPHONE COMPLETELY OFF N TURN IT BACK ON THE VA LOTTERY APP COMES BACK UP WHATS UP WITH THAT ITS FRUSTRATED N I LOST MY FREE 20 GAMES IF I PURCHASE $10 OF CASH 5 EZ ALSO TODAY THE GAME NEVER CAME UP GAME ROARING RICHES IM UPSET ABOUT THAT ALSO.PLEASE PLEASE HELP. ### 5/5 — JEALOUS OF YALL APP !! *2026-07-13, version 6.4.15* I seriously wish the NC Lottery app was like y’all’s! 😂 Your app is actually fun, the games are amazing, and it feels like people really have a chance to win. PLEASE let NC (MEEEEE) play.. The NC Lottery app is boring compared to y’all’s! 🤪 I only got to play the demo because I’m located in NC. 😞 but even the demo games was enough to make me wish y’all were available here! I’d definitely be a loyal customer. 😂 ### 5/5 — Amazing Nastiness *2026-07-04* This app has managed to kick me out from using it maybe because I won most of my money back maybe because I played it a lot I don’t know? But I do know that it has a seven day period in which you must wait to even deposit money, much less withdrawal money if you try to utilize a different card. When I say nasty, I’m talking the customer service ladies are a downright hateful. This app was so much fun before I realized the ability it has to steal my money, not let me win it back once I’m about to win and it seems there’s always a problem whether it’s Wi-Fi issues or signal issues or glitching inside the slots. It’s always something I have never felt so used abused, and cheated as I have in this app. ### 5/5 — Va lottery *2026-07-02, version 6.4.15* Decent wins, sometimes --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*