# Virginia MCP — user reviews > 89 indexed App Store user reviews of Virginia MCP by Trak Global Solutions Holdings (Canada) Inc., rated 3.10/5 from 124 ratings. - Source: https://appshunter.io/ios/app/virginia-mcp/id1625112513/reviews - App overview in markdown: https://appshunter.io/ios/app/virginia-mcp/id1625112513.md - Rating breakdown: 5★ 51 · 4★ 16 · 3★ 0 · 2★ 3 · 1★ 54 ## What do users think of Virginia MCP? Overall sentiment: negative **Pros** - 👍 Can upload odometer photo (sometimes) - 👍 Website sometimes works **Cons** - 🐛 Cannot log in - 🐛 Password reset fails - 🐛 App crashes - 🐛 No customer support - 🐛 Inconsistent data display - 🐛 Battery drain - 🐛 Device activation issues - 🐛 Incorrect car reporting - 🐛 App not compatible with iPads - 🐛 Late fees incurred due to app failure - 🐛 Poor communication from program - 🐛 Double charging - 🐛 App requires separate password from website - 🐛 Feedback loop freezes app - 🐛 Odometer photo submission issues - 🐛 App doesn't record trips - 🐛 Website login different from app login - 🐛 Activation code issues - 🐛 Flash on camera prevents photo - 🐛 App is useless - 🐛 Government incompetence - 🐛 Taxpayer money wasted **Commonly reported bugs** - Login failures - Password reset failures - App crashes - Odometer photo upload errors - Trip data not recorded or displayed - Device activation problems - Incorrect car association - App freezes due to feedback loop - Camera flash interferes with odometer photo - App not syncing with device - Circular login loops - App not compatible with certain devices (e.g., iPad) - Website and app use different passwords - Activation code issues **Most requested features** - Improve app stability - Fix login issues - Improve customer support responsiveness - Provide clear setup instructions - Allow odometer photo upload via website - Ensure app and website passwords are consistent - Fix trip recording functionality - Improve app design and user experience - Ensure compatibility with iPads ## Newest reviews (17 of 89) ### 1/5 — Useless *2026-04-04, version 4.6.1* Downloaded the app a few weeks ago and was able to register and upload odometer reading, but when I open the app now, it shows I haven't taken any trips. I emailed the address on the paperwork that came with the car mileage gadget but have never received a response. I hope it will do what it's supposed to so I get my mileage discount next year. ### 1/5 — Extremely difficult to use *2026-04-02, version 4.6.1* I have a ton on apps, but none more frustrating than this one. I can’t log in, can’t reset my password. It is difficult to see if I am even saving money by using the service because it doesn’t readily show the information when I do manage to open the app. Not worth it unless you are certain that you will save money. ### 1/5 — Bug *2026-03-24, version 4.6.1* Couldn’t log in couldn’t recreate an account couldn’t reset then enter the account. Photo of odometer couldn’t be submitted and customer service couldn’t be reached. ### 1/5 — Does not log in *2026-03-21, version 4.6.1* Only said "something went wrong", no guidance, "Forgot password" option does not work ### 1/5 — Login system is such a pain *2026-03-10, version 4.6.1* I can’t reset the password and their customer support is terrible. And they are threatening me with a late fee for not submitting a photo update when I can’t log in. Fix this!! ### 1/5 — Stop asking for feedback *2026-03-05, version 4.6* My feedback is that asking for feedback has bricked this app! Doesn’t work at all now. The update made it useless. If I uninstall and reinstall it will work for about a minute before the feedback loop happens again. ### 1/5 — review *2026-03-03, version 4.6* says something went wrong after asking for feedback no matter what i do - super frustrating - i have to use it to submit my odometer reading but this app is ridiculous. worst app ever used ### 1/5 — Stuck on feedback loop *2026-03-02, version 4.6* The app is not accessible because it’s crashing when asking for feedback. Developers please fix asap! ### 1/5 — Drains battery, cars mixed up *2026-03-01, version 4.6* Drains the battery in BOTH my cars. Car #1 is reporting as car#2 Car #2 is “Awaiting Activation “ Devices have been replaced THREE times, and Virginia MCP still does not have it correct. Over TWENTY FIVE e-mails have been sent. I think I am dealing with people who failed 8th grade, five times… Going to disconnect them, toss them in the trunk, and just submit yearly mileage. ### 1/5 — Crashes when asked for feedback on every open. F- *2026-02-27, version 4.6* Not only does this app crash, but it asked for my feedback on it every time I open the app. I can’t submit positive or negative feedback. Either way it says warning something went wrong and I cannot proceed. Does nobody test this software before it’s released? this is absurd furthermore, there was nothing wrong with the previous release. This is just absolute garbage, horrible software development and testing and you should be ashamed of putting it out for people to use and our taxpayer dollars are paying for this horrible horrible horrible F minus total fail ### 1/5 — Average rating is a LIE!! *2026-02-26, version 4.6* Look at all the reviews. There are only three 3 Star reviews. The rest are 1-star. How the hell does it say it has a 3.1 average rating?! That chart shows just as many 5 stars as 1 star reviews. But when you sort the reviews by “most favorable” the most favorable are only three 3-star reviews. NOT ONE FIVE-STAR REVIEW ANYWHERE! Complete and utter lie. I echo all the other hundreds of reviews. This is a GARBAGE app. Only thing that works is the odometer submission (thank goodness because you HAVE to use this app in order to submit it). App does not show any trips. Ever. After having it for a few years it has NEVER RECORDED A TRIP. ### 1/5 — Is this an app??? *2026-02-23, version 4.5.6* Logging in with email and password - something went wrong! Change password and try again something went wrong! Rinse and repeat always with same result! Threats by text daily about uploading odometer reading! Response to email re problems - zero!!! Would give zero rating but can’t do that so gave it a one it doesn’t deserve. ### 1/5 — Abismal *2026-01-12, version 4.5.6* Login info is an endless loop ### 1/5 — Simply does not work *2026-01-06, version 4.5.6* Account activation and password resetting simply does not work. ### 1/5 — Doesn’t work *2025-12-24, version 4.5.6* Doesn’t work at all. Doesn’t show your trips. App is pointless. ### 1/5 — Nothing Works *2025-12-16, version 4.5.6* If I could give this app a zero, or negative number, I would. The previous version worked great. The update (and subsequent patch to the new version) is atrocious. Logins wouldn’t work. I’ve tried 6 times to submit odometer readings and it continually says there is an issue with the submission, but not what the issue is. I’m beginning to suspect Virginia did this so we can’t get a discount for not buying as much gasoline as regular cars. Either you care about the environment (by promoting hybrid and electric vehicles) or you don’t (want the gasoline tax money to keep rolling in). Evidently, Virginia has made their (mileage) choice. ### 1/5 — Madness *2025-12-12, version 4.5.6* I could not re-register using my iPAD, which I have used with this program since day 1. I was told after two days of phone calls that this new program was not compatible with iPADs and I had to use my cell phone to re-register. WHAT business model is this?? They develop a re-registration model that is not iPAD usable and then don't tell clients? I’ve just about given up. Tom ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor application *2026-08-09, version 4.6.1* I enrolled in the Mileage Choice Program expecting a simple and straightforward process, but the app has been frustrating before I’ve even been able to start using the program. I successfully enrolled, created an account, downloaded the app, and created a password. When I later tried to activate my account, the app repeatedly displayed “Something went wrong.” I tried logging in with the credentials I had already created, resetting my password, and even attempting to activate the account again. Nothing worked. The password reset option claims an email will be sent, but I never received one. It’s 2026. Creating an account and logging into an app should not require troubleshooting, multiple failed attempts, and contacting customer service just to get started. The Mileage Choice Program itself is a great concept, but the app and enrollment experience desperately need improvement. So far, it has been unnecessarily complicated, inconvenient, and a waste of time. ### 1/5 — Embarrassment to Virginia *2026-08-04, version 4.6.1* VERY UNRELIABLE, 100% waste of time to use. First, it is from a 3rd party vendor and uses a completely different password than the Mileage Choice Program website. Second and worse, the app FAILS to recognize previous activations, FAILS to support password reset. FAILS, FAIL, FAIL. The State of Virginia needs a new vendor if they require an app and also needs to ensure the website and app use the same authentication. ### 1/5 — Does not work *2026-07-27, version 4.6.1* Will not take my login and allows me to change password but then again gives me a “something went wrong” suggests I then pretend I am a new user, but when I do that it wants the code I have been given…I don’t have a code! ### 1/5 — Terrible app with no support *2026-06-16, version 4.6.1* I can’t login to the app despite several password resets. The app tells me to call a number if I still can’t login after reset, but the number is a DMV help line with endless hold times and I get disconnected every time it transfers (this is an ongoing problem with VA DMV in general). While I can login to the website fine, the ONLY way to upload the required odometer photo is through this app that doesn’t work, and the DMV will fine you for not uploading the photo. Do not use this app and do not sign up for MCP ### 1/5 — Is this an app??? *2026-06-12, version 4.6.1* Logging in with email and password - something went wrong! Change password and try again something went wrong! Rinse and repeat always with same result! Threats by text daily about uploading odometer reading! Response to email re problems - zero!!! Would give zero rating but can’t do that so gave it a one it doesn’t deserve. Now every month it says no mileage reauthenticate my vehicle. Done it so many times! Text threats but no response to any emails! Can’t believe my tax payer $ are paying for this bunch of rubbish! ### 1/5 — very buggy probably useless *2026-06-11, version 4.6.1* lost my login. password reset failed even though other email from them arrives ok. had to call support. then when i took the required trueup pic the app changed the pic to portrait even though landscape is required and it turned on the flash creating reflections. couple days later i get an email warning that i still owe them a pic. called support again and they admit i uploaded a pic but could not tell me why it wasnt working. ### 1/5 — Doesn’t work *2026-05-25, version 4.6.1* Stuck in a circular loop of having the app and customer support tell me to reset my password, but each time I reset the password I get the same error with the same instructions to reset my password. Useless. ### 1/5 — Frustrating *2026-05-12, version 4.6.1* Haven’t been able to log in for weeks and the deadline to submit my odometer photo is due in 3 days. So unreliable! ### 1/5 — Cannot log in *2026-05-11, version 4.6.1* They’re charging me a late fee for a late odometer submission but I cannot log into the app even though I have the right password. Customer service is also not responsive ### 1/5 — Cannot login in *2026-04-13, version 4.6.1* Do not waste your time. It won’t login. This is a total waste of tax payers’ money. ## Most praised reviews (8 highest-rated) ### 5/5 — Miserable *2026-06-28, version 4.6.1* Keeps crashing and relooping endlessly. A disgrace!! ### 5/5 — Cannot access website *2026-03-03, version 4.6* This App never works properly and the customer service is poor. ### 3/5 — To install… *2024-06-23, version 1.0* Many of the frustrations are associated with not being able to initially log into the app. It has to be done in this order: 1. Create an account online and get your activation code. 2. Download the app. 3. Create an app account, which is distinctly different than the website account. It needs a new password. Enter the activation code when requested. 4. Take a photo of your mileage and upload on the app (use the upper left menu). 5. Plug in the OBD module and make sure three lights briefly light. 6. Wait 1 minute and then start car. Module will light. 7. Drive at least one mile. That should get it all up and running. As for the app itself, I don’t know yet if it works right or not. Time will tell. ### 3/5 — A bit confusing but seems to work *2022-09-29, version 1.0* I was finally able to login after going to the website and looking up the FAQs. I think it would be much more helpful if an email was sent out or instructions of exact steps were included in the device that is mailed to you. But all you get in the mail is the device and a piece of paper showing you how to plug it in. It tells you nothing about the steps needed to get everything set up so it was very confusing downloading the app, and not being able to login only to realize you had to activate the account first, which I thought was already done when you created the online account but that is not the case. You create your online Account, then download the app, then you have to activate your account by entering your activation code. You can find your activation code in the online account you created through the VA mileage Choice program website. So just to be clear, you have to first create your online account in the Virginia mileage choice website. And once you receive your device, you then download the app and the first thing you have to click on is activate your account. It will ask you for an activation code, which is in your online mileage account (first one created). Then you create an account for the app. I highly recommend looking at the FAQs on the website (not the app). I just hope the DMV can improve the communications and instructions from start to finish on how everything works together, and what steps you have to take. It took me about two hours to figure everything out after repeatedly banging my head against the wall trying to log into the app with my online account info. Very confusing but hopefully I got it working! ### 2/5 — No support Wint load Code not accepted *2026-04-03, version 4.6.1* OK, so first the DMV tells me that I have to go to a special DMV link to get this device when I enter in the exact or all in lowercase web address it came to a 404 dead end Searching the DMV site I found the mileage plus program. It explained all the stuff and then gave links to get the device. I applied. Two weeks later, I get the device download the app. Enter my email address as recorded where I got the device. My phone number then I enter in the activation code says error. Been trying to contact these people for five days. I’ve left messages. I’ve contacted through email and I’ve been waiting today already 25 minutes for a callback.. I never got a call back. I’ve never received a reply. Email and the DMV cannot help me at all. ### 2/5 — Not great; barely functional *2025-05-20* The app is not great. It’s not well designed for the user. The fact the app’s icon is noticeably off-center tells you there was little attention to detail put into the design. But once you get it all set up, it does seem to function at a minimal level for what it needs to do. In response to a lot of reviews here, I think a lot of confusion stems from the app using a different password than your Virginia MCP account. Terrible user experience, not intuitive at all, but that’s what you have to deal with. ### 2/5 — Important info for users *2025-02-08, version 1.2* Key information that is non-obvious, though it is discoverable. First, the app and the website can have different passwords, so changing your password online will not change your password in the app. Second, if you need to change your password, once you have requested the code do not enter it in the app. Instead, go back to the login screen and choose I already have a code, then enter the code. If you enter it on the regular change password screen, it will not work. Lastly, this app is required to take the odometer picture, but is otherwise useless. ### 2/5 — It does work eventually *2024-08-05, version 1.0* Just call customer support (number in the reminder email) and you can get a temporary password. Still a bad app that needs a lot of work and I have doubt is very insecure. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*