# Virginia Mobile ID — user reviews > 453 indexed App Store user reviews of Virginia Mobile ID by CBN Secure Technologies Inc., rated 4.65/5 from 8,983 ratings. - Source: https://appshunter.io/ios/app/virginia-mobile-id/id6480013606/reviews - App overview in markdown: https://appshunter.io/ios/app/virginia-mobile-id/id6480013606.md - Rating breakdown: 5★ 3,826 · 4★ 233 · 3★ 108 · 2★ 49 · 1★ 382 ## What do users think of Virginia Mobile ID? Overall sentiment: negative **Pros** - 👍 Easy setup - 🚀 Convenient to have ID on phone - 💡 Potential for digital ID **Cons** - 🐛 Frequent refresh/connectivity issues - 🐛 Face scan/ID scan failures - 🔒 Security/privacy concerns - 📱 Lack of Apple Wallet integration **Commonly reported bugs** - Enrollment process fails - App freezes or becomes unusable - Inconsistent performance **Most requested features** - Add support for Apple Wallet - Improve camera/scanning functionality - Enhance security and privacy features ## Newest reviews (11 of 453) ### 2/5 — Fails *2026-08-22, version 2.5.1* I have had this for a while and have used it about a dozen times. Recently it stated I needed to update it. It will not scan my license and each time it fails, you have to start from the beginning only to find it fails and you are back in that loop. ### 3/5 — Sometimes OK *2026-08-12, version 2.5.1* I lost all data out of the blue. I had to redo the process and it was more difficult the second time doing it. ### 4/5 — Very poor directions. *2026-08-10, version 2.5.1* I would never have succeeded without the help of Google Gemini. I thought going outside would be a wonderful idea for excellent lighting. Having been an amateur photographer. I knew that that was a very diffuse light because it was partly cloudy, but Gemini said that you shouldn't have a bright light behind you. It also gave some other hints. I had failed about six times before I succeeded on my android this phone which is an iPhone 13 it succeeded first time, but I already knew about the lighting issues ### 2/5 — Bugs *2026-08-07, version 2.5.1* Bugs! Froze on me ### 2/5 — Scan *2026-07-31, version 2.5.1* Took ten restarts before I got through the setup. ### 2/5 — GAF *2026-07-30, version 2.5.1* Facial recognition blows, 2 stars because I’m not a 1 star guy ### 1/5 — Needs improvements *2026-07-28, version 2.5.1* ID scan stated success. Face photo stated success then bam Error Credential issues ### 3/5 — Needs Native Integration *2026-07-24, version 2.5.1* The app is passible but it needs modernization. Native integration, the ability to open settings when printing you to connect Bluetooth, etc.—the mature qol features of a mobile app. It’s a start. ### 1/5 — AI Assessment for the App Terms & Conditions *2026-07-18, version 2.5.1* Only valid physical credential holders can enroll. Mobile ID doesn’t replace the physical card — some contexts (e.g., law enforcement) may still require it. Not all places accepting a physical ID will accept the Mobile ID. DMV verifies your identity by cross-checking wallet-submitted info against your DMV record before issuing the Mobile ID. DMV shares your personal data with the Digital Wallet provider (e.g., Apple/Google) to enable this. The provider then stores that data under its own separate terms/privacy policy, not DMV’s. DMV can suspend, cancel, or revoke your Mobile ID anytime, without notice, for prohibited use or legal violations. DMV disclaims essentially all liability — for data interception, service interruptions, wallet provider errors, security breaches, malware transmission, etc. You must indemnify DMV (cover their legal costs/damages) for a broad list of scenarios, including third-party claims tied to your use, misuse by someone you gave access to, or even “perceived misrepresentation.” Governed by Virginia law; disputes go to Virginia Circuit Court; jury trial is waived. DMV can change these terms anytime without notice — continued use = acceptance. Areas of concern 1. One-sided liability. DMV disclaims almost all liability (breaches, interruptions, errors, malware) while requiring you to indemnify them broadly, including for third-party claims and “perceived misrepresentation” — a vague standard. 2. No-notice changes. DMV can amend terms anytime without notice; you’re bound by continued use, meaning you’d need to proactively re-check the terms yourself. 3. Data-sharing scope is broad. DMV shares your personal data with the wallet provider, and the provider’s storage/security practices are outside DMV’s control and governed by separate (provider) terms you’d need to review independently. 4. Revocation without notice. DMV can suspend/cancel/revoke your Mobile ID without notice, though this doesn’t necessarily affect your physical credential. 5. Jury trial waiver + fixed venue. You give up jury trial rights and agree disputes go only to Virginia Circuit Court. 6. Acceptance is not universal. The Mobile ID may not be accepted everywhere the physical ID is — practical reliability gap not fully spelled out. 7. “DMV is not liable to you or anyone else for any loss or injury” is an extremely broad blanket disclaimer, likely bounded by Virginia law in practice but stated with no carve-outs. ### 1/5 — Constant error message *2026-07-17, version 2.5.1* Constant error message about app needing to update mobile ID. ### 4/5 — Add Apple wallet integration! *2026-07-16, version 2.5.1* Nice app- needs apple wallet integration! ## Most critical reviews (10 lowest-rated) ### 1/5 — Camera Setting is Garbage *2026-08-30, version 2.5.1* No ability to allow the camera to focus, making it incredibly difficult to scan an ID ### 1/5 — Test run *2026-08-27, version 2.5.1* It’s not working all of a sudden I was allowed to be a part of the test run where it was working and my ID was secured but now I’m not able to use the feature. I’ve uninstalled and re-downloaded with no solution. I don’t know what you guys did but put it back. ### 1/5 — App needs improvements *2026-08-27, version 2.5.1* Won’t scan license in the best lighting planet earth can provide needs a developer to work on it asap ### 1/5 — Fix the App *2026-08-21, version 2.5.1* Read the critical reviews. The app needs to get an update because it doesn’t work right now. Listen to the consumer ! ### 1/5 — Code didn’t work *2026-08-20, version 2.5.1* I received the code in the mail, tried entering it, and it didn’t work. They sent me another one, but it made me start over and now won’t work at all. Waste of time. ### 1/5 — What a fight *2026-08-18, version 2.5.1* Took me forever to do the scans ### 1/5 — Great idea, terrible app *2026-08-16, version 2.5.1* Camera scan of id does not work. I have valid id and have used numerous other apps with same function. Camera operation on this app is nonfunctional. ### 1/5 — Doesn’t work *2026-08-13, version 2.5.1* Easy to set up, not accepted anywhere. I’ve tried at numerous locations and does nothing when scanned. Has caused great frustration. ### 1/5 — App failed *2026-08-13, version 2.5.1* Loaded app and it appeared to work fine. After a few weeks the app would open but then show an error message/mostly blank screen and be unresponsive otherwise. Deleted app completely then reloaded and rescanned ID. Seems to be working ok but I know have zero faith in it working when I might actually need it. Carry your regular ID and DON’T depend on this app. ### 1/5 — Driver’s license scan not working *2026-07-30, version 2.5.1* I was excited to set up this mID app for a contactless verification method I can use at the new Squirrels arena and other locations, but the setup process is getting stuck on the first step. I gave the app camera permission, but it fails to scan the barcode on my license no matter what surface I place it on or distance I hold it away. ## Most praised reviews (10 highest-rated) ### 5/5 — Va mID *2026-08-24, version 2.5.1* Cool ### 5/5 — Very easy to use *2026-08-23, version 2.5.1* Great and easy ### 5/5 — My virtual ID *2026-08-20, version 2.5.1* I hope this is as helpful as it sounds! ### 5/5 — Very easy *2026-08-15, version 2.5.1* Quick easy and come in handy! ### 5/5 — Awesome! *2026-08-11, version 2.5.1* This is so awesome! ### 5/5 — Great feature! *2026-07-26, version 2.5.1* Very easy to set up and convenient! ### 5/5 — N *2026-07-18, version 2.5.1* Excellent ### 5/5 — Great idea *2026-07-15, version 2.5.1* I think this is a great idea. It’s gonna be very handy and convenient. Great job DMV. ### 5/5 — Easy to setup *2026-07-12, version 2.5.1* I’m happy that mobile ID for Virginia is setup. It took a few minutes to setup. ### 5/5 — Jess w *2026-07-03, version 2.5.1* See how the picture turns out and the Face ID. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*