# Virtual Assist

> Video chat with service representatives for immediate support and issue demonstration. (iPhone/iPad app by Allstate Insurance Company.)

- Source: https://appshunter.io/ios/app/virtual-assist/id1165464136 (this page in markdown: same URL + `.md`)
- Developer: [Allstate Insurance Company](https://appshunter.io/developer/318394321)
- Category: Business, Productivity
- Price: Free
- Rating: 2.10/5 from 279 App Store ratings · 89 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 50 MB
- Languages: American English
- Released: 2016-10-19
- Data updated: 2026-08-21
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/virtual-assist/id1165464136/reviews.md

## What is Virtual Assist?

Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.

- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face
- Turn on your flashlight without exiting the app

## Key features

- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control

## What do users think of Virtual Assist?

Overall sentiment: negative

**Pros**

- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment
- 💰 Quick estimate and claim approval process

**Cons**

- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes
- 💸 Significantly lower claim payouts than expected
- 🛠️ Inadequate for shop/business use environments
- 🎯 Adjusters lack automotive expertise
- 🔐 Forced use with no alternative options
- ⚠️ Unreliable queue management system
- 🌐 Doesn't work on 5G or certain networks
- 📱 Crashes on iOS devices
- 🎪 Perceived as deliberate stalling tactic by Allstate
- 🏪 Pressure to use Allstate's preferred repair shops

**Commonly reported bugs**

- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens

**Most requested features**

- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage

## Recent user reviews (10 of 89)

All indexed reviews: https://appshunter.io/ios/app/virtual-assist/id1165464136/reviews.md

### 1/5 — Business profile not possible

*2026-08-10, version 3.6.31*

I cannot complete the business profile so I cannot proceed with my customers claim. There is no Service type options to select from, it is a blank page. Not having this information halts the process

### 5/5 — Great way to do claims

*2026-08-04, version 3.6.31*

Easy to connect. Nice to speak to someone in person to discuss damages. Highly recommend

### 1/5 — Can’t change information

*2026-04-22, version 3.6.31*

My shop and contact information is from four shops ago. There is no method to change it. I have to waste time every time giving the adjuster the correct information.

### 1/5 — "Connect you with an adjuster within 39 seconds.."

*2026-02-10, version 3.6.29*

Here I am 40 minutes later with no adjuster, leaving this review. Seems to track with other experiences notated here.

### 1/5 — Terrible app don’t use it!

*2025-09-18, version 3.6.23*

Have severe hail damage on my car and they only gave me 500$ when my deductible is 1000$ to pull out 10+ hail dents and a broken windshield. Do not use this app for your inspection!

### 1/5 — Zero stars should be an option

*2025-06-25, version 3.6.20*

You can wait to have them call you, they won’t.

### 1/5 — Can’t work on 5G

*2025-06-05, version 3.6.19*

This thing does not work

### 1/5 — ATTENTION SERVICE PERSONNEL

*2025-04-11, version 3.6.18*

When you call Allstate up to initiate a claim for your customer they try to make you download this app to connect to one of their virtual adjusters who apparently never connect and when they do they instantly end the interaction and nothing gets done and you’re left wasting your time. Save yourself the headache and refuse to do their job for them. Make Allstate send an actual adjuster down.

### 5/5 — Helpful

*2025-03-15, version 3.6.18*

This App was so helpful, it saved my car from being totaled

### 1/5 — Useless waste of time

*2024-11-20, version 3.6.16*

It feels as if Allstate designed a virtual assistant app as a stalling gimmick so as not to have to deal with claims.

## Frequently asked questions about Virtual Assist

### What does Virtual Assist do?

Virtual Assist allows you to connect with service representatives via video chat for immediate assistance. You can share video to demonstrate issues and communicate face-to-face, eliminating the need for appointments.

### What are the key features of Virtual Assist?

Key features include instant video chat with representatives, the ability to easily switch between front and back cameras to show damage, and an in-app flashlight control for better visibility during calls.

### Is Virtual Assist free to use?

Yes, Virtual Assist is a free application. There are no in-app purchases or advertisements mentioned, indicating it is provided at no cost to the user.

### Who is Virtual Assist for?

This app is designed for anyone who needs to get answers or resolve issues quickly by speaking directly with a service representative. It's particularly useful for demonstrating physical problems visually.

## Version history (last 5 releases)

### 3.6.33 — 2026-08-19

- improvements and bug fixes to enhance app stability.
- Miscellaneous enhancements for smoother experience.

### 3.6.32 — 2026-08-11

- improvements and bug fixes to enhance app stability.
- Miscellaneous enhancements for smoother experience.

### 3.6.31 — 2026-04-09

- Minor improvements and bug fixes to enhance app stability.
- Miscellaneous enhancements for smoother experience.

### 3.6.30 — 2026-02-24

- Minor improvements and bug fixes to enhance app stability.
- Miscellaneous enhancements for smoother experience.

### 3.6.29 — 2026-02-04

- Minor improvements and bug fixes to enhance app stability.
- Miscellaneous enhancements for smoother experience.

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## More apps by Allstate Insurance Company

- [Allstate® Mobile](https://appshunter.io/ios/app/allstate-mobile/id364376344)
- [Allstate Identity Protection](https://appshunter.io/ios/app/allstate-identity-protection/id1253163871)
- [Allstate Robocall Blocker](https://appshunter.io/ios/app/allstate-robocall-blocker/id1641328611)

All apps by Allstate Insurance Company: https://appshunter.io/developer/318394321

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*