# Virtual Mason > Remote telehealth services connecting patients with Virginia Mason healthcare providers. (iPhone/iPad app by Virginia Mason Medical Center.) - Source: https://appshunter.io/ios/app/virtual-mason/id1460283255 (this page in markdown: same URL + `.md`) - Developer: [Virginia Mason Medical Center](https://appshunter.io/developer/961729922) - Category: Medical, Health & Fitness - Price: Free - Rating: 2.52/5 from 88 App Store ratings · 20 written reviews indexed - Age rating: 12+ - Requires: iOS 14.0 · 49 MB - Languages: English, French, German, Greek, Italian, Portuguese, Spanish, Chinese - Released: 2019-05-02 - Data updated: 2026-08-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/virtual-mason/id1460283255/reviews.md ## What is Virtual Mason? Telehealth at Virginia Mason (Virtual Mason) uses advanced technology to bring care to patients wherever they need it — at home, during specialty care at your Virginia Mason clinic or with specialists at your closest hospital. Use of this app requires an individual invitation link, which you should have received through email, or access to a unique waiting room URL. Clicking on the invitation link or web site link and following the instructions will automatically launch this app and will allow access to its features. ## Key features - Remote healthcare access - Connect with providers - Home-based care - Clinic and hospital access - Advanced technology integration ## Recent user reviews (10 of 20) All indexed reviews: https://appshunter.io/ios/app/virtual-mason/id1460283255/reviews.md ### 2/5 — audio and video dont work *2026-02-24, version 45.1* i had virtual visits on this app multiple times and each time there was no working audio or video on my phone. i had to do meeting w my doctor over an actual phone call. what does work tho for some reason is using headphones on an ipad instead of iphone. ### 1/5 — Never has worked properly *2026-01-08, version 45.1* I was told by my provider that this was the way to contact them and send them pictures, etc. but it does not work. This is not the portal that they had provided for me so what is this for? ### 1/5 — Not great *2025-12-01, version 45.1* Can't sign in never sends me a code to my cell phone. Also, why are there multiple apps like, why is this app different from the one? I talk to providers and send messages and make appointments in? It'd be best to just have one app. ### 3/5 — Active hold screen *2025-02-26, version 45.1* Overall, the system is very easy to use in the audio and video were good. However, when waiting for a practitioner, if that practitioner is late, then you’re just sitting on the screen telling you that they have been notified. After a few minutes you start to question whether you’re really still connected… It would be helpful if there was something active on that screen like a timer showing how long you have been waiting (or even old school hold music!) ### 1/5 — Terrible app *2024-08-30, version 44.1* Terrible,terrible app! For all VM advanced tech you would think they could at least have a reasonable app. Their partners who use epic aren’t a hellava lot better but at least you can work around. ### 1/5 — Can’t log in *2024-02-02, version 44.1* The laptop version works fine. This version can’t find my email address and help from phone number give no help. ### 1/5 — App is useless *2023-12-21, version 44.1* It won’t let me log in with the email that I signed up with. ### 1/5 — Worthless *2023-12-03, version 44.1* No log in access. What a bust. ### 1/5 — Not able to log in *2023-09-29, version 44.1* My email address is not accepted so I can’t log in. Frustrating!! If I could give 1/2 star I would. ### 1/5 — Can’t login *2023-02-09, version 44.1* Same issue as “Miserable”. Will not accept the email used to set up the account. Poorly designed program. The number provided for help was useless. The gentleman on the other end of the line said he doesn’t have access to the system, and can only help virtual customers. ## Frequently asked questions about Virtual Mason ### What is Virtual Mason? Virtual Mason is a telehealth application that uses advanced technology to provide healthcare services to patients remotely. It allows you to connect with your Virginia Mason providers from your home, a specialty care clinic, or even your closest hospital. ### How do I access Virtual Mason? To use Virtual Mason, you will need an individual invitation link that you should have received via email. Alternatively, you may have access to a unique waiting room URL. Clicking on these links will automatically launch the app and grant you access to its features. ### Is Virtual Mason free to use? Based on the provided information, the app itself is free to download and use. However, the services accessed through the app are part of your healthcare with Virginia Mason, and standard healthcare costs may apply. ### What kind of care can I get through Virtual Mason? The app facilitates telehealth, enabling you to receive care from your Virginia Mason providers remotely. This can include consultations with specialists at your closest hospital or care during specialty visits at your clinic. ## Version history (last 5 releases) ### 45.1 — 2024-09-05 Improved Stability and Performance This update resolves connectivity issues experienced by some users on iOS 17 or higher. (Note: We recommend updating your device to the latest iOS version for optimal performance). We've also made improvements to address screen blurring issues that could occur when using the app. Enhanced Telehealth Experience We've fixed an issue that previously interrupted telehealth sessions when receiving a phone call. This ensures a smoother and more reliable experience for your virtual consultations. Focus on Future Innovation To ensure we continue to provide the best possible experience, we are no longer supporting iOS 13. We encourage users to update their devices to a newer iOS version to take advantage of the latest features and security updates. ### 44.1 — 2023-01-05 Pin Participant: Ability to pin up to two individuals in a call, allowing you to see them side by side. Users can unpin a user by clicking on the pin icon or by going to the context menu. Videocall layout: On an iPhone, Patients will see a similar videocall interface as the iOS Provider App. Patients will now be able to see all the users by scrolling through the thumbnails at the top of the screen. A 'Doctors Bag' icon is displayed next to the provider's name to help patients easily identify providers on the call. A 'Globe' icon is displayed next to an Interpreter's name to help patients easily identify interpreters on the call. In a group call when a patient joins later in the call, they will now see Provider's video on their main view Mute Call: Practitioners can mute users during a session. When they do, users will see a notification. ### 42.1 — 2021-08-23 • Session controls for iPad: Similar to other Teladoc Health applications, the session controls are now at the bottom of the screen. Users can view hidden session controls by clicking on the more option. • Thumbnail layout changes for iPad: Thumbnails are re-arranged at the top of the screen instead of laying over the patient video. The user can scroll through all thumbnails. • Nudge users to native app: If the user has the appropriate iOS App installed on their device, when a user clicks on the appointment link, the iOS App will launch. • Blur Background: A user can now blur their background by enabling this new feature in a call. This will helps to have professional calls between patient and practitioner. Note: Blurring background might not prevent sensitive information from being visible to other people in the call. Note: If you don't see this option in the video session, then the feature might not be available on your iOS device. • Support International language on iOS Apps: The user can now see the text in the language set as the default language on their iOS device. The following languages are supported as part of this release: Spanish (Spain), Chinese (Hong Kong), English (Canada), English (United Kingdom), German (Germany), Greek (Greece), Portuguese (Brazil), Portuguese (Portugal), French (France), Italian (Italy). Improved User Experience: • User will no longer see the black placeholder thumbnail for the user in the main view. The practitioner will be able to view the user name in the top left corner of the main view and the context menu in the top right corner next to the name. Chat icon update: • Practitioners and Patients will see a new chat icon for a new unread message. New update notification: • User will be presented with a message to update their iOS App when a new release is available in the App Store. App and SDK Version: • The version number and SDK can now be seen under iOS settings. • Interpretive services: A practitioner or other medical professional now have the ability to request interpretive services for a patient session. Users in the video call will see interpreter service-specific notifications when an interpreter is requested in the call. Kindly contact our team to enable this service for your organization. • Feature enhancements: Putting a patient on hold within the virtual encounter: Practitioners can now put individual patients On Hold within a virtual encounter so they can have a private conversation with other users. Practitioners can resume the ongoing call with their patient by clicking on the Resume button. • Improved user experience: Speaking icon: User will see a green circle with a microphone icon next to the participants who are speaking in the call. The new icon will be under the participant name in the main screen or at the bottom right corner for the thumbnails. Microphone mute indicator: The ability for users to know who has muted their microphone has been enhanced by the display of a muted microphone icon next to the participant's name. • Bug Fixes ### 4.40.3 — 2020-10-06 • Improved session monitoring: Actively checking if the patient has gone away from the app during the intake process or during the video call and if so, to properly update their status and disconnect the patient from the session • Improved user experience: User will be presented with a gender-neutral silhouette (instead of the black screen) when someone mutes their video • Support lockdown network: All traffic (media and signalling) for iOS Apps now proxies through the Teladoc Health network ### 2.4.6 — 2019-06-06 Minor improvements. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*