# Virtual Mason — user reviews > 20 indexed App Store user reviews of Virtual Mason by Virginia Mason Medical Center, rated 2.52/5 from 88 ratings. - Source: https://appshunter.io/ios/app/virtual-mason/id1460283255/reviews - App overview in markdown: https://appshunter.io/ios/app/virtual-mason/id1460283255.md - Rating breakdown: 5★ 17 · 4★ 14 · 3★ 10 · 2★ 4 · 1★ 43 ## Newest reviews (7 of 20) ### 1/5 — Can’t login *2022-08-30, version 42.1* Same problem as mentioned before, app couldn’t find my login email, which I can use to log into the website. I deleted app, just going to use the website. ### 1/5 — Email not found *2021-12-30, version 42.1* I am getting email not found when trying to login, the same email address works fine when logging in from the VM website. ### 1/5 — I deleted it *2021-08-24, version 42.1* I used this app to look up an appt I wasn’t sure I’d made. It said “No appointments,” but the provider’s web app said I had one in 2 days. Glad I checked the web app. The app’s login process was counterintuitive, too, IIRC. ### 1/5 — App doesn’t work at all *2020-09-15, version 2.4.6* 0/5 ### 1/5 — Disfunctional APP *2020-07-30, version 2.4.6* Just does not work. ### 1/5 — Doesn’t work *2020-07-29, version 2.4.6* Says internet connection not strong enough, on WiFi and data. I have 1g internet, doubt that’s the problem. Dr office rude, blamed patient for non functioning app ### 1/5 — Worst App Ever *2020-07-20, version 2.4.6* Unbelievably crude. Stay with the VM Portal and sent links for a video consult. I used to work for VMMC and this app is just embarrassing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Never has worked properly *2026-01-08, version 45.1* I was told by my provider that this was the way to contact them and send them pictures, etc. but it does not work. This is not the portal that they had provided for me so what is this for? ### 1/5 — Not great *2025-12-01, version 45.1* Can't sign in never sends me a code to my cell phone. Also, why are there multiple apps like, why is this app different from the one? I talk to providers and send messages and make appointments in? It'd be best to just have one app. ### 1/5 — Terrible app *2024-08-30, version 44.1* Terrible,terrible app! For all VM advanced tech you would think they could at least have a reasonable app. Their partners who use epic aren’t a hellava lot better but at least you can work around. ### 1/5 — Can’t log in *2024-02-02, version 44.1* The laptop version works fine. This version can’t find my email address and help from phone number give no help. ### 1/5 — App is useless *2023-12-21, version 44.1* It won’t let me log in with the email that I signed up with. ### 1/5 — Worthless *2023-12-03, version 44.1* No log in access. What a bust. ### 1/5 — Not able to log in *2023-09-29, version 44.1* My email address is not accepted so I can’t log in. Frustrating!! If I could give 1/2 star I would. ### 1/5 — Can’t login *2023-02-09, version 44.1* Same issue as “Miserable”. Will not accept the email used to set up the account. Poorly designed program. The number provided for help was useless. The gentleman on the other end of the line said he doesn’t have access to the system, and can only help virtual customers. ### 1/5 — Miserable *2023-01-16, version 44.1* Won’t let me sign in with the email that I use successfully through the portal. It says there’s no such patient. And the link to my appointment won’t allow access to video except through this miserable app. If I could give this zero stars, I would. ### 1/5 — Useless App *2022-12-23, version 42.1* Looks like their IT department is as useless as their service. Cannot get simple login functionality correct. ## Most praised reviews (3 highest-rated) ### 5/5 — Convenient for at home care *2020-05-04, version 2.4.6* The app is a tad clunky to log into, but works perfectly for at home virtual visits with the provider. You have to schedule with VM directly since that’s not a feature of the app, but it worked swimmingly for me. I’ll definitely use the app again for appropriate issues. ### 3/5 — Active hold screen *2025-02-26, version 45.1* Overall, the system is very easy to use in the audio and video were good. However, when waiting for a practitioner, if that practitioner is late, then you’re just sitting on the screen telling you that they have been notified. After a few minutes you start to question whether you’re really still connected… It would be helpful if there was something active on that screen like a timer showing how long you have been waiting (or even old school hold music!) ### 2/5 — audio and video dont work *2026-02-24, version 45.1* i had virtual visits on this app multiple times and each time there was no working audio or video on my phone. i had to do meeting w my doctor over an actual phone call. what does work tho for some reason is using headphones on an ipad instead of iphone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*