# Virtuo: hassle-free car rental — user reviews > 339 indexed App Store user reviews of Virtuo by MobiTech SAS, rated 4.70/5 from 983 ratings. - Source: https://appshunter.io/ios/app/virtuo-hassle-free-car-rental/id1057590323/reviews - App overview in markdown: https://appshunter.io/ios/app/virtuo-hassle-free-car-rental/id1057590323.md - Rating breakdown: 5★ 857 · 4★ 67 · 3★ 8 · 2★ 5 · 1★ 46 ## What do users think of Virtuo? Overall sentiment: negative **Pros** - 🚀 Seamless, convenient rental experience - 🚗 Great car selection and quality - 💳 Competitive pricing - 🌟 Excellent customer service **Cons** - 🐛 Technical issues with app and connectivity - 🤯 Poor communication and lack of responsiveness - 💰 Unexpected charges and fees - 🚫 Unreliable service and cancellations **Commonly reported bugs** - App crashes and connectivity problems - Issues with virtual key and unlocking cars - Inaccurate car location information **Most requested features** - Improved customer support channels (phone, chat) - Transparent pricing and policies - Ability to easily extend or modify bookings - Better car condition and cleaning standards ## Newest reviews (17 of 339) ### 3/5 — Alles ganz schön und gut, aber *2026-01-09, version 5.2.13* Warum erscheinen die Suchergebnisse in französischer Sprache? App und Such parameter auf Deutsch, Ergebnis wird auf Französisch angezeigt. Sorry, aber wenn ich die Angebote nicht lesen kann, dann buche ich dort nichts. Schade, ansonsten eine gute App ### 1/5 — Absolute con *2025-07-21, version 5.2.8* These people are total con merchants, they will penny pinch you to death on everything, stay away! ### 1/5 — Changed provider *2025-06-17, version 5.2.7* They changed the provider to gotrentalcars in Spain and it's bad. Previous experience was kich better ### 2/5 — No location available *2025-06-08, version 5.2.7* No matter what location I put it says no available ### 1/5 — Terrible experience *2025-05-07* We rented a car from Virtuo in Paris for a road trip across France. Despite paying for valet pickup, the car wasn’t at the airport—we had to drive 15 minutes to their garage to get it. A few days in, the battery completely died. Virtuo towed the car but didn’t replace the battery—just “repaired” it. They made us travel an hour to pick it up again and refused to cover the taxi. The next day, same issue: dead battery. We had to rent a new car from another agency to finish our trip. After the trip, they had the audacity to charge us for all 10 days, even though we barely had a working car. We went back and forth over email trying to get a refund, but they wouldn’t budge. I eventually had to file a credit card chargeback to get my money back. Roadside assistance? Outsourced to a ghost company (hlpy) that took hours to respond, botched tickets, and left us stranded—twice. Also, no physical key. You rely entirely on their glitchy app, which often doesn’t unlock the car unless you toggle airplane mode or reboot your phone. Tow truck drivers had no idea what to do with a keyless car. Bottom line: Do not use Virtuo. It’s unreliable, unresponsive, and a nightmare to deal with. **Developer response:** Hello, Thank you for sharing your review. We are sorry to hear that your experience was not satisfactory. However, we have not been able to locate your name among our users. Could you please email us at contact@govirtuo.com with "#ldiqual" in the subject line? This will give us the opportunity to speak with you and review your comment in more detail. Best regards, The Virtuo Team ### 1/5 — Plus jamais *2025-05-07, version 5.2.7* Catastrophique, alors Marie Theresa la pseudo conseillère du service client c’est vraiment un spécimen 2h30 d’attente pour débloquer un vehicule parce que le boîtier ne fonctionne pas. Ils vous donnent des véhicules sans liquide de refroidissement, les révisions pas effectuées, nous ne pouvons pas les joindre au téléphone ça veut déjà tout dire. J’ai récupéré exceptionnellement le vehicule à la place de ma conjointe compte bloquer, vehicule ouvert sur place. Vous allez me dire que j’écris tous cela par rapport à ça ? Ben non c’est factuelle si vous vous reprochez de quoi que ce soit ils font en sorte de trouvez une faille pour vous escroquer méchamment, et vous faire passez pour une personne qui ne respecte pas les règles. En sachant que avec ma conjointe nous sommes clients depuis longtemps ! La société est en liquidation judiciaire en attente d’un nouveau repreneur faites attention au service client ils n’ont rien à perdre. Si vous êtes pas content ils prennent les choses à cœur il ne vous voit plus comme un client incroyable. Marie Theresa ### 2/5 — Grosse déception dés la deuxième location *2025-04-03, version 5.2.4* Service de qualité très aléatoire. La deuxième voiture que j’ai louée était très sale au départ (traces de terre partout, miettes sur tous les sièges) comme si personne n’avait même essayé de donner un coup de propre. Je l’ai signalé mais n’ai eu aucun retour / geste commercial. De plus, j’ai oublié un objet dans la voiture et je l’ai signalé dés le lendemain quand je m’en suis rendu compte, je n’ai jamais eu de retour de la part de Virtuo. J’en conclu qu’un agent a du repartir avec une nouvelle enceinte bluetooth pour chez lui. Cerise sur le gâteau, j’ai pris une amende pour excès de vitesse de moins de 5km/h et Virtuo m’a facturé 35 euros de « frais de dossier » (qui correspondent au transfert de mes coordonnées à la police, soit un mail qui doit prendre 5min à rédiger et envoyer). C’est plus cher qu’une journée de location et quasiment le même prix que l’amende en elle-même, ce que je trouve un peu abusif. Bref c’était une expérience intéressante mais trop de mauvaises surprises, j’ai supprimé mon compte et j’irai voir chez la concurrence pour les prochaines fois. ### 1/5 — Disappointing Experience *2025-03-23, version 5.2.2* I recently tried to use Virtuo, only to discover that it no longer exists in the form it once did. What used to be a seamless, app-based premium car rental service now simply redirects you to an external car rental provider. There’s no longer the convenience, branding, or experience that made Virtuo stand out. It feels like a completely different platform, and it was disappointing to realize that the original service has been discontinued without clear communication. If you were a fan of Virtuo’s streamlined approach and premium service, prepare for a very different—and far more generic—experience now. ### 1/5 — No longer working *2025-03-18, version 5.2.2* They redirect you to a random rental car company, if they don’t want to serve Spain anymore they should be open about it instead of becoming an ad board in disguise ### 1/5 — Garbage *2025-03-16, version 5.2.2* Absolute waste of time , takes you to a random non working car rental page and couldn’t even load a car for rent. Suspect scam app ### 1/5 — Unresolved invoice issue legal enquiry *2025-03-13, version 5.2.2* Despite my repeated attempts to obtain clarification on the reason for this invoice over the past five months, I have yet to receive a response. I have made multiple efforts to resolve this matter through customer support, but unfortunately, I have reached a dead end with no explanation provided. Given the lack of response, I am now escalating this issue to your legal team in the hope of receiving a clear answer. ### 1/5 — No longer in the UK *2025-02-22, version 5.1.33* They stopped operating in the UK ### 1/5 — Einfach storniert *2025-02-14, version 5.1.33* Mietwagen für London City Airport gebucht und bezahlt. Fünf Tage vor dem Termin Information durch Virtuo, dass sie den Wagen storniert haben. Danke für nichts. ### 1/5 — Will cancel without sufficient notice *2025-02-11, version 5.1.33* Please avoid. They can and will cancel your booking without notice. Had a booking made weeks in advance and it was cancelled last minute without any warning, compensation or even sympathy. My plans had to be cancelled due to this leaving me over £1000 out of pocket. ### 1/5 — Renter Beware!!! *2025-01-31, version 5.1.31* If you are considering using Virtuo be warned…Almost one year after our rental ended Virtuo contacted us seeking administration fees for 2 highway tolls they have been unable to prove and we have never received notices for from authorities. The admin fees were more than what our contract with them showed. Virtuo acknowledged this fact. Virtuo promised to Stop seeking fees from us. We began receiving notices from a debt collection agency now inflated by over 400%. Yesterday we again received a notice 15 months after rental. We feel anxious, stressed and threatened. Bullied and intimidated. No apology from Virtuo. No transparency. Please stop harassing us Virtuo. ### 1/5 — Hidden Charges beware *2025-01-28, version 5.1.31* Double check your invoice carefully every time. They absolutely love to add a £35 charge for anything they can get away with it seems. I filled the car up in the last petrol station before drop off. Drove for 5-10mins and was charged £35 fuel surcharge for having 1.5l less than pickup. (42+l and not 44l). No notification given that I would be charged. Luckily I checked the invoice but when I queried it, I was then basically told, tough luck mate. After trying to suggest that having a requirement to return a car full to the brim of fuel should at least come with a map of the closest station to drop off, or allowing a couple of litres grace, they just quoted policy back. Very frustrating. ### 1/5 — app didn’t verify ID *2025-01-17, version 5.1.29* had to download and reload despite only downloading last week ## Most critical reviews (10 lowest-rated) ### 1/5 — So bad *2026-06-05, version 5.2.16* rented a car from Virtuo at Nice Airport on May 16. During the rental, the car key was not working properly, I received no support, and the car was not locking correctly through the app. Virtuo later charged me €200 for a tiny scratch without proof that I caused it. The only evidence provided was photos taken three days before my rental. Despite several emails, they refused to refund the charge. ### 1/5 — Pessimo app *2026-05-25, version 5.2.15* Você faz o cadastro, eles deixar você pagar e depois não validou meu documento, e dizem p procurar o parceiro para cancelar, e o cancelamento tem que pagar! ### 1/5 — Nefasto ahora *2026-03-09, version 5.2.13* Desde que trabajan con BSP-auto la reservas fatal!!! Ya había alquilado 2 veces en Virtuo cuando no tenía nadie de por medio y todo perfecto, ahora con BSP-AUTO, FATAL!!!!! no hay para filtrar por tipo de coche familiar o 7 plazas etc….. desde luego me desinstalaré la aplicación porque ahora no ayuda mucho. No lo recomiendo ahora, antes si pero ahora NO!!!!! ### 1/5 — Doesn't work in Spain *2026-01-17, version 5.2.13* Service suggests to rent in another online rent service because it doesn't work anymore in Spain ### 1/5 — Attention ! Arnaque *2025-11-13, version 5.2.12* C’est m’importe quoi ! ### 1/5 — Voiture plus petite livrée! *2025-09-01, version 5.2.8* Première et dernière location chez Virtuo. En gros départ familial en vacance, je loue une BMW X1 "ou équivalent" avec livraison directement à domicile pour m'éviter de perdre du temps. Je reçoit en livraison à la place une Audi Q2... Un modèle au prix d'achat 33% moins cher, avec une capacité de coffre et d'habitacle à 75% de la X1. Le service client m'assure qu'il s'agirait d'un modèle de la même catégorie (sur aucun critère objectif). Sans la capacité de coffre nécessaire pour notre départ, je demande l'annulation du contrat, qu'ils me refusent en me menaçant de payer des pénalités... Au final ils me proposent le X1 mais il faut que j'aille le chercher moi même à Bercy! Je paume 4h à me trimballer les enfants pour rien alors que j'avais justement pris un service de livraison à domicile pour éviter cette galère, avec 7h de route à suivre... Dans le garage de Virtuo il y avait trois X1 qui attendaient sagement... Pourquoi ne pas m'en avoir livrée une directement? Donc si on ne paie pas l'option "modèle garantis", Virtuo vous file un véhicule sous-classé, et voit si ça passe... Pour tout ces désagréments, j'ai le droit à 30€ de réduction pour la prochaine location... Ben voyons, sauf que je ferais plus appel à Virtuo donc c'est pour ma pomme! ### 1/5 — Es falso el precio *2025-08-16, version 5.2.8* Da precios falsos, cuando entras los precios son 4 veces superior ### 1/5 — NO USAR ESTA APP *2025-07-24, version 5.2.8* Estafadores. Que recomiendan estafadores. Se quedan con tu dinero sin justificación ### 1/5 — Wrong car *2025-07-22, version 5.2.8* Was delivered a car from another category that did not fit our family…. Support was useless. Could not tell me the discount or find a replacement. ### 1/5 — Will not open *2025-07-21, version 5.2.8* Mac mini and it will not open ## Most praised reviews (10 highest-rated) ### 5/5 — Satisfaisant *2025-09-28, version 5.2.12* Très bon rapport qualité prix. Voiture propre et en bon état de fonctionnement. Agréable expérience. ### 5/5 — Rental from the future *2025-09-05* Virtuo feels like renting a car from the future. Two taps and the booking is done. No counters, no paperwork, no waiting. You unlock and start the car directly from the app, drive, and when you’re done just park it back. That’s it. Simple, seamless, and exactly how car rental should be… ### 5/5 — Amazing company *2025-01-01, version 5.1.28* Im very happy with the car. I recommend to my friends in future😊😊 ### 5/5 — Muy buena experiencia *2024-11-01, version 5.1.25* He alquilado con Virtuo. El coche estaba impecable y ha sido fantástico el servicio de entrega, sin moverte de casa. Muchas gracias ### 5/5 — Much better than TURO for US drivers *2024-09-16, version 5.1.21* Seamless digital experience without the administrative complexities nor user experience friction that you’d encounter in TURO. Perfect from pick up to drop off in the UK. ### 5/5 — Nice option for short term car hire. *2024-09-10, version 5.1.21* Cars have always good. Had a couple of issues recently but they fixed them via customer service fairly quickly ### 5/5 — Maravilloso!!! *2024-08-08, version 5.1.18* Servicio impecable,coche perfecto!un lujo!gracias! ### 5/5 — Convenient and painless service. *2024-07-08, version 5.1.16* We’ve used Virtuo for car rental twice now, first two years ago and most recently this past weekend. Both experiences were excellent. The process, from booking to return, was seamless, with cars delivered on time and in great condition. The digital key system made everything hassle-free, and customer service was prompt and helpful. Managing everything through the app without paperwork or queues was incredibly convenient. Highly recommend Virtuo for a smooth and efficient car rental experience. ### 5/5 — Nice cars and app *2024-06-10, version 5.1.14* Changing my review after I finally got an answer from customer care. Thanks ### 5/5 — Amazing service *2024-06-02, version 5.1.13* The drop off pick up service is great. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*