# Visible mobile — user reviews > 1,488 indexed App Store user reviews of Visible mobile by Visible Service, LLC, rated 4.60/5 from 230,518 ratings. - Source: https://appshunter.io/ios/app/visible-mobile/id1367950045/reviews - App overview in markdown: https://appshunter.io/ios/app/visible-mobile/id1367950045.md - Rating breakdown: 5★ 193,140 · 4★ 16,093 · 3★ 6,359 · 2★ 3,000 · 1★ 11,926 ## What do users think of Visible mobile? Overall sentiment: neutral **Pros** - 👍 Great service for the price - 🚀 Unlimited data, talk, and text - 🚀 Unlimited hotspot - 👍 Reliable coverage on Verizon network - 💡 Affordable $25/month with Party Pay **Cons** - 🐛 Activation and porting issues - 🐛 Unreliable data speeds and connectivity - 🔒 Poor customer service and support - 🔒 Difficult to reach live agents - 🐛 Frequent service outages **Commonly reported bugs** - Inability to re-add eSIM - Incorrect billing and account information - Ongoing issues with cellular network connectivity **Most requested features** - Phone support option - Improved app stability and performance - Better communication on service disruptions ## Newest reviews (10 of 1,488) ### 2/5 — Service issues Visible giving no action *2026-08-23, version 5.7.4* My phone connection is horrible and also internet or data is very slow for the are we area I am in. This is horrible service and they won’t assist. I am over it ### 4/5 — Calls *2026-08-20, version 5.7.4* Several dropped calls a day ### 1/5 — It sucks at times! *2026-08-19, version 5.7.4* I lost phone service due to non payment could not reactivate the phone because I couldn’t receive a text to get my phone reactivated. Never ending waste of time. They need to allow texts to go through for new debit cards. I had to reactivate through a new debit card. But couldn’t finalize the new debit card because of non service visible. ### 1/5 — App Fail *2026-08-19, version 5.7.4* No me deja abrir la app ### 1/5 — not easy to make manual payment *2026-08-19, version 5.7.4* Its very hard to make payments ### 1/5 — I hate this app. *2026-08-19, version 5.7.4* Service is whatever. Wifi has to be used more often than not. The app is AWFUL! Slow even on FIBER INTERNET!! That’s why you don’t use AI to run everything. I cannot begin to describe how much I hate the lack of service, speed of service and overall poor & lazy look of the app. Navigation is weird and the chat is worthless. I wish more phone services were available. I hate you Visible. ### 1/5 — Visible app *2026-08-18, version 5.7.4* This visible app work sometime , but most of the time it doesn’t work. ### 1/5 — LillianSM *2026-08-18, version 5.7.4* Payment ### 4/5 — Your update helped *2026-08-18, version 5.7.4* I went from barely having service to it being more stable thank you ### 3/5 — Spam Calls *2026-08-18, version 5.7.4* It would be better to not have to drill down a few layers into your account to report spam calls. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t apply code SAVEHALF *2026-08-26, version 5.7.4* For whatever reason I can’t apply a promo code for the +pro plan I just purchased. ### 1/5 — Broken Payment System *2026-08-26, version 5.7.4* The entire development team should be fired. Apple Pay has never worked since this company has been founded. I see alerts on top of each other. The app is just disgusting to use, therefore end-users delay their payments. ### 1/5 — Horrible *2026-08-26, version 5.7.4* This app is horrible ### 1/5 — Just wasted money *2026-08-22, version 5.7.4* I just wasted money trying to get service through the app…app turned on an eSIM on a phone that I have no access to and cannot change the info to my phone I actually have I doubt anyone cares and probably won’t even respond to this review I rather pay 4x more and actually get service I paid for ### 1/5 — Terrible customer service *2026-08-22, version 5.7.4* Slow and unhelpful customer service ### 1/5 — Never use visble *2026-08-22, version 5.7.4* It may look cheap but it’s not worth it this company is a scam ### 1/5 — I need help *2026-08-22, version 5.7.4* I have downloaded and redownloaded this app multiple times, restarted the phone half a dozen times, but every time I open it I get the same bug. It says the app isn’t working at the moment, and to try again with a button. I press it and it shows up again later. Please fix this soon I really would like to find a way for this app to work ### 1/5 — Horrible Support *2026-08-20, version 5.7.4* Fine until there’s a problem, then they have only the faint illusion of customer support. ### 1/5 — Switch and bait *2026-08-20, version 5.7.4* The speed and service is great on the first months with the basic service and then it’s slows down dramatically buyer beware ! ### 1/5 — Beware! *2026-08-20, version 5.7.4* I had no trouble porting my number to Visible but when I requested a port-out number to transfer my cellphone to AT&T, not one PIN number I received over a 3-day period worked. Not only was I not able to transfer my cell service to AT&T but I also couldn’t receive phone calls in spite of still having an active Visible account. It should not be this difficult and time consuming to switch carriers. I wish I had never signed up for Verizon’s Visible service. ## Most praised reviews (10 highest-rated) ### 5/5 — Good Cheap Phone Service! *2026-08-26, version 5.7.4* Verizon towers on cheap notes! ### 5/5 — The Best *2026-08-26, version 5.7.4* I have had Visible now for more than 2 years. I cannot say enough about it! Service is amazing. No data slow downs ever. Always fast and reliable. Highly recommend ### 5/5 — Pankaj *2026-08-22, version 5.7.4* Excellent work for eSIM ### 5/5 — Costumer friendly *2026-08-22, version 5.7.4* Budget friendly and supportive service ### 5/5 — So far so good *2026-08-21, version 5.7.4* Still a good cell phone company ### 5/5 — Best Available *2026-08-21, version 5.7.4* I have SEARCHED high and low and cannot find a better deal. The price is AMAZING, the coverage and service first rate. Nothing is lacking, I recommend it to and refer everyone I can. Good Job! ### 5/5 — Buena *2026-08-20, version 5.7.4* Buenos resultados y cada ves me gusta más sus productos ### 5/5 — Excellent *2026-08-20, version 5.7.4* Doesn’t accept venmo so use Apple Pay to manually pay ### 5/5 — Change card *2026-08-19, version 5.7.4* I hope this works out correctly ### 5/5 — Can’t login? *2026-08-18, version 5.7.4* Can’t login ? What’s going on --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*