# Vision Helpdesk > Multi-channel, multi-brand, and ITIL-compliant help desk and service desk software. (iPhone/iPad app by JPK Software Solutions PRIVATE LIMITED.) - Source: https://appshunter.io/ios/app/vision-helpdesk/id1050415247 (this page in markdown: same URL + `.md`) - Developer: [JPK Software Solutions PRIVATE LIMITED](https://appshunter.io/developer/1050415246) - Category: Business - Price: Free - Rating: 2.00/5 from 2 App Store ratings · 4 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 30 MB - Languages: American English - Released: 2015-10-29 - Data updated: 2026-06-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/vision-helpdesk/id1050415247/reviews.md ## What is Vision Helpdesk? 1) Help Desk Software (multi channel help desk) 2) Satellite Desk (multi brand/company help desk) 3) Service Desk (ITIL/ITSM desk) Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal. ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management. Vision Helpdesk license is offered as SaaS and Download versions. 1) Help Desk Software (multi channel help desk) 2) Satellite Desk (multi brand/company help desk) 3) Service Desk (ITIL/ITSM desk) Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal. ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management. Vision Helpdesk license is offered as SaaS and Download versions. ## Key features - Multi-channel ticket management - Centralized customer conversations - Multi-brand/company support - ITIL/ITSM compliance - CMDB, Incident, Problem Management - SaaS and Download versions ## Recent user reviews (4 of 4) All indexed reviews: https://appshunter.io/ios/app/vision-helpdesk/id1050415247/reviews.md ### 1/5 — Fun app *2019-04-18, version 3.1.5* Fun fact: Vision has a mobile app on iOS and Android. It includes fun features like: • Crashing if you get your login credentials wrong • Having a user interface that I’m certain the designer’s friends and family adore • It has icons! • Some of them are buttons, some of them aren’t. Fun! • A back-swipe feature that works on some pages, but not others. You’ll never guess which is which! • An elegant No data found message when going to the ticket queue • A search function that is technically functional • A client list, that only displays when you search for the client • The ability to create new tickets • Watch out though! There’s a great minigame where you have to chase the closing dialogue menus • The mystery of the “St…” It means something! First person to figure it out wins! • App settings! With options like “Username” and “Password” • Does it log out and log back in? Does it actually change your username and password? You can find out! • There’s even an Easter egg where once and a while, when you launch the app, it shows you the Vision logo! Indefinitely! ### 1/5 — Horrible *2018-08-27* Garbage phone app, really need to step this up. ### 2/5 — Slow! *2018-03-05* Very slow loading - each page seems to pull data straight from my database, it could easily preload everything in an instant. Also ticket view is horrible - it shows every detail under the sun as standard, but clicking to view the actual email from the client gives me an unformatted mess. I really want to like this because the web based software seems really cool, but these days without a decent way to access on the go, it just won’t work for me. ### 3/5 — Crashing *2016-07-27, version 1.1* Noticed it freezes when you go to note section of a ticket ## Frequently asked questions about Vision Helpdesk ### What are the main functionalities of Vision Helpdesk? Vision Helpdesk offers three core functionalities: a multi-channel help desk for centralizing customer conversations, a satellite desk for managing multiple brands or companies, and an ITIL/ITSM-compliant service desk for advanced IT service management. ### What communication channels does Vision Helpdesk support? Vision Helpdesk supports a wide range of communication channels, including phone, chat, email, web portal, Facebook, and Twitter, allowing for centralized management of all customer interactions. ### Can Vision Helpdesk manage support for multiple companies or brands? Yes, the Satellite Desk feature is specifically designed to help manage IT service desk functionality or customer support for businesses with multiple companies, products, or brands, each with its own branded client portal. ### Does Vision Helpdesk follow ITIL standards? Yes, the Service Desk module of Vision Helpdesk adheres to the discipline of IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL), including features like CMDB, Incident Management, and Change Management. ### What versions of Vision Helpdesk are available? Vision Helpdesk is offered in both SaaS (Software as a Service) and Download versions, providing flexibility for different business needs and deployment preferences. ### What is the update frequency for Vision Helpdesk? The latest version, 3.2.2, was released on January 16, 2025. While specific update frequency isn't detailed, the recent update suggests ongoing development and support. ### What devices is Vision Helpdesk compatible with? Vision Helpdesk is compatible with iPhone, iPad, and iPod devices, making it accessible for users on the Apple ecosystem. ### What is the user sentiment for Vision Helpdesk based on ratings? Vision Helpdesk has a rating of 2.0 stars from 2 ratings. This indicates a mixed to negative user sentiment based on the limited available feedback. ## Version history (last 5 releases) ### 3.2.2 — 2025-01-16 We have fixes bugs and add new feature via submit ticket geo location. ### 3.2.1 — 2023-07-29 We have fix functionality and other design issues and views ### 3.2.0 — 2023-07-28 We have fix functionality and other design issues and views ### 3.1.8 — 2022-03-06 We have fix functionality and other design issues ### 3.1.7 — 2022-02-25 App features updated according to v5 version that are urgency,impact,impact details,reason for ticket closure, symptoms,flags. ## Apps similar to Vision Helpdesk | App | Rating | Price | Category | | --- | --- | --- | --- | | [Tekmon Frontline Operations](https://appshunter.io/ios/app/tekmon-frontline-operations/id1671503515) | — | Free | Business | | [Deskero](https://appshunter.io/ios/app/deskero/id946006712) | — | Free | Business | | [Ikaze](https://appshunter.io/ios/app/ikaze/id6443733628) | — | Free | Business | | [HelpDesk 3](https://appshunter.io/ios/app/helpdesk-3/id1493908765) | — | Free | Business | | [StatusIQ by Site24x7](https://appshunter.io/ios/app/statusiq-by-site24x7/id6446944745) | — | Free | Business | ## More apps by JPK Software Solutions PRIVATE LIMITED - [VHD Asset Agent](https://appshunter.io/ios/app/vhd-asset-agent/id1450078226) - [VHD Assets Agent](https://appshunter.io/ios/app/vhd-assets-agent/id6479358133) - [Vision Helpdesk Client](https://appshunter.io/ios/app/vision-helpdesk-client/id6738604132) All apps by JPK Software Solutions PRIVATE LIMITED: https://appshunter.io/developer/1050415246 ## Related topics [jpk software solutions private limited](https://appshunter.io/ios/topics/jpk-software-solutions-private-limited) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*