# Visitor Toll Pass — user reviews > 85 indexed App Store user reviews of Visitor Toll Pass by Central Florida Expressway Authority, rated 2.70/5 from 111 ratings. - Source: https://appshunter.io/ios/app/visitor-toll-pass/id1465792148/reviews - App overview in markdown: https://appshunter.io/ios/app/visitor-toll-pass/id1465792148.md - Rating breakdown: 5★ 34 · 4★ 9 · 3★ 6 · 2★ 16 · 1★ 46 ## What do users think of Visitor Toll Pass? Overall sentiment: negative **Pros** - 💰 Saves money on tolls - 👍 Easy to collect and use pass - ✅ Works well for many users - 💡 Great concept for tourists - 💯 Worth the savings **Cons** - ❌ App is garbage/broken - 🐛 Frequent crashes and glitches - 🚫 Cannot log in/register - 😠 Poor customer service - 💸 Overcharged/fraudulent charges - 🔄 Difficult to reuse account - 🤷‍♂️ Confusing return process - ⏳ Long trip closure times - ⚠️ Not all rental companies supported - 💻 Website also down - 🎛️ Basic and slow app - 🚫 No keyboard in app - ❌ Impossible to create account - 🤔 Unsure if scam - 👎 Inconsistent answers from support - 🚫 No alternative to app - 🚖 Not available in all terminals - 📉 Saves neither time nor money **Commonly reported bugs** - App crashes frequently - Cannot log in or register - App freezes on QR code screen - App locked on 'return pass' screen after trip - Keyboard does not appear in app - App down for maintenance - App errors out and requires re-login - App notifications stuck - App does not update activity tab - App frozen on Return Your Pass page - App not working on iOS 18.3.1 - App stopped working - Website also down - App glitches and needs redeveloping - App is slow - App crashes and does not allow login - App is in an endless loop - App doesn't recognize login for new trips - App doesn't send links to resurrect account - App is frozen on the Return Your Pass page - App is not very good - App is glitchy - App cancels trips - App interface is horrible - App is not functioning well **Most requested features** - Allow multiple trips on one account - Improve app user interface - Add face unlock for app login - Provide website alternative for login/registration - Fix bugs causing account closure - Improve customer service response time - Clarify $10 charge/credit policy - Make it easier to reset account for new trips - Allow international phone numbers for registration - Support international credit cards - Fix address entry issues - Add dark mode option - Make kiosk available in all terminals ## Newest reviews (17 of 85) ### 2/5 — Toll pass works, app is garbage *2026-05-14* Toll pass works well, I am always charged accurately. I fly into MCO almost monthly and once they “close” your account from a prior trip, they close your WHOLE account and when I try and log back in with the same email, it tells me the account is closed. Infuriating and an absolute waste of time. My husband works in software architecture and could fix whatever bug causes that glitch in 20 seconds. ### 2/5 — Concept is good. App and kiosks have terrible performance *2026-05-14, version 4.22* Is the server for this a laptop under someone’s desk? ### 2/5 — Really bad and good at once *2026-05-13* The actual experience once you have the tag is 10/10. If you repeatedly travel to Central Florida, good luck. They don’t close out a trip for 3 weeks afterwards, so you can’t use the same account to log in. Even after 3 weeks, I’m not sure if I’ve gotten an account to log in twice. There are problems with accounts on this app that I’ve never seen in 30+ years on the internet. Also, be as accurate as possible with your return time and keep your rental receipt showing when you returned. They might try to charge you for the next renter if the RC company turns your car quickly. All in all, the developers are idiots; and this is obviously a government product. The way accounts are handled is absolutely stupid. ### 3/5 — Decent but could be better for those who rent a vehicle for a cruise. *2026-04-05* Rented a car from the airport to the hotel the day before cruising out of Port Canaveral. Cheap tolls using this toll pass, but you cannot return these toll tags to offsite rental car agencies. You must “end” the trip segment for the current toll pass so others who rent the same vehicle will not generate toll charges to your credit card (license plates are read at tolls). Returned the vehicle to an offsite rental car agency but keep the tag until returning from the cruise. You cannot reuse the pass once you “end” your trip in the app. The FAQs state the toll pass must be returned in three days or you will get charged $10. Tried to call the company before leaving for the cruise, but went to voicemail. Their voicemail states they are closed even though I called during the hours their website states they’re open. I attempted several times but no answer. I also sent an email which has not been responded to in seven days. Customer service lacking. ### 2/5 — Waste of time *2026-03-09, version 4.21* Used for 2 weeks then this company still billed Avis for the same amount, who passed it on to me! ### 1/5 — Be aware!! They charge the plate to your account even after you return the tag *2026-01-30* I returned the tag before noon and I don’t see a button for confirm tag return. Then I guess the car was rented out again and all the toll charge was on my account until the end of day. I guess you have to remove plate number manually after you return the tag. Terrible customer service, I sent email and no response for a month. ### 2/5 — Beware *2026-01-25, version 4.15* App seems to work ok, but customer service is unwilling/incompetent in resolving fraudulent toll charges on your account. (In my case, there were toll charges after I turned in the rental car and deposited the hang tag into the kiosk.) So be prepared to possibly have to cover extra toll charges. Also, you can’t create a new trip using the same account, so you have to open up a new account with a different email, and/or username, etc. each time you travel. ### 1/5 — Impossible to create an account. *2026-01-18* It is impossible to create an account. I tried multiple times, with different emails and devices, and the app simply does not allow the account creation process to be completed. This makes the app unusable for visitors who need to set up the pass in advance. Very frustrating experience. ### 1/5 — I can only visit Florida once? *2026-01-11, version 4.15* No way to add another pass to my account. Which means if I visit FL for the second time, I have to create a new account. How many email do I have to create accounts? ### 1/5 — Doesn’t show my trips *2025-12-27* 2 days passed still doesn’t show my trips in the activity tab. Not sure if I installed the tag corrected, or if I will be charged by mail for not having a transponder at all. ### 1/5 — DO NOT USE. Horrible Customer Service *2025-12-15, version 4.15* Disputed charges that were not mine and they just refuse to acknowledge any responsibility. Will never use again! ### 1/5 — Horrible experience *2025-11-30, version 4.15* Why must I create a new user ID and password every time I visit? Why can’t I just create a new reservation ### 4/5 — Update *2025-11-02* They billed correctly. Note they will use the $10 charge for your pass and not refund it but instead use it as a credit for your tolls which is super confusing. They should stop doing that and just not charge a $10 non-return fee because they'll get their call centers flooded with confusions". ### 3/5 — Great resource, poor app, poor support *2025-10-15, version 4.15* I’ve used the toll pass a couple of times now and it’s really easy to collect, return and use the pass. However the app is firstly very basic & this second time I had a notification stuck from about day two asking for me to link the vehicles plate number to the tag, even though it had already been done and was showing correctly in the app. Even now I’m back home and had confirmation the pass was returned and all been paid, the notification is still stuck. I’ve deleted the app and logged back in, still there. I emailed support, got one useless email back which missed the point and have had no response to emails since. I guess I’m going to have to set up a new account next year if I want to use it again. Don’t let this put you off, but hoping they do improve the app. ### 1/5 — No keyboard in app!! *2025-09-29, version 4.15* Can’t type my info to set up an account using the app. The keyboard doesn’t appear when trying to fill in fields ### 1/5 — Works but real pain *2025-09-20, version 4.15* Great idea and wonderful way to save on foolish car rental fees, however, the app implementation is painfully bad. Good luck getting it to work consistently for you. ### 3/5 — Funciona no tranco… *2025-09-07* Tentei cadastrar 4 cartões de credito internacionais (virtual e fisico), sem sucesso. Aparece um Erro, e pede para retornar depois. Desisti mas, ao ver meu email, tinha confirmação da reserva! Reabri o app, tentei recadastrar o cartão e deu certo. Vamos ver la no dia se dará certo! ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2026-06-02, version 4.24* I disputed charges that were not mine and asked for additional information. After submitting those details, all of my emails were ignored, and received no response or update regarding my dispute. ### 1/5 — Basic and won’t update *2026-06-01, version 4.24* First booking crashed had to rebook while at airport then Wouldn’t let update payment info ### 1/5 — Avoid these *2026-05-25, version 4.22* I handed my toll pass back at about 16:30 on the 18th may and due to take off at 20:30. I accidentally did the return date of the pass on the 19th but knowing I was leaving on the 18th at 20:30 I thought oh it’ll be fine the pass has been handed back end of. Well no. A staff member must have seen it was active and took liberties and used it. Racked up over ten dollars and the company are refusing to acknowledge this. The fact I was out of the country which I proved but still didn’t matter. I’d have been cheaper keeping the pass and paying the fine. The company are full of crooks ### 1/5 — App not working *2026-05-14, version 4.22* I can’t log in or register in the app. What’s the point of having an app if you can’t even login or register?? At least give an alternative to the app like a website to log in and register on. ### 1/5 — garbage app *2026-05-01, version 4.22* this app just sucks. can’t even log in. ### 1/5 — Não funciona *2026-04-09* Só não dou -1 porque não tem. Aplicativo inútil, máquina não entrega o Card, impossível usar. Melhor vocês deletarem essa empresa e falirem ### 1/5 — Garbage *2026-04-04, version 4.21* The app constantly crashes and does not allow you to log in. What’s the point of having something for visitors when they would have to wait at the airport for hours for the app to work. ### 1/5 — Total waste of time *2026-03-17, version 4.21* Got app. Followed directions and registered for a device. Plane was delayed. When I arrived late at night the system couldn’t find my reservation. The phone number for assistance was useless. Never got my pass. Total waste of my time. ### 1/5 — Overcharged and Poor Customer Service *2026-03-16, version 4.21* I got charged for someone else’s toll charges. I sent proof that I returned the rental car to their email, but they never respond, even after multiple follow ups. ### 1/5 — Waste of time. App seems broken *2026-02-01, version 4.15* After signing in one time, it's impossible to sign in again. I'm certain the password was in correctly. ## Most praised reviews (10 highest-rated) ### 5/5 — Worked well *2026-06-21* I had no problem installing and using the app. Saved a lot of money on tolls. Would definitely use again. ### 5/5 — Excellent easy and cheap *2025-10-20, version 4.15* Really easy care free way to deal with tolls a tourist without extortionate rental car company toll rates. Most tolls are 1 dollar, so don’t believe the horror story the rental car company will try to sell you. Even if you didn’t use this app, you can pay online by number plate, but this is cheap and easy… well done Florida ### 5/5 — Worked flawlessly *2025-08-07* This app and the pass I collected from Orlando airport worked to fall asleep for the entire trip. Thank you for this service, please continue to improve it. ### 5/5 — Outstanding *2025-07-24, version 3.98* I spent two weeks in Orlando and tolls were $12.86 for the two weeks. Easy to collect at airport the machine was next to the rental desks in terminal C. As long as you follow the instructions works great. Saves money over taking toll pass direct from hire companies. So companies want $15 a day for unlimited use toll passes this is ridiculous pricing as only tolls for most visitors are near the airport. Most of Disney and universal is toll free. However you have to have a toll pass for the odd Road so this works well. I did 689 miles in two weeks at Disney world and universal staying in Kissimmee and my tolls were just $12.86 no other charges using this app. Remember to remove it from car as I read somebody got over charged when they left the tag in the car. ( their fault) and I thought this is a very unfair review. ### 5/5 — Great Experience - Smooth Transaction *2025-02-01, version 3.82* I genuinely don't understand why there are low reviews, maybe Visitor Toll Pass fixed all issues? For me, the process was flawless, a literal pleasure to get the toll passes I needed. App worked perfect and fast, Kiosk at the airport dispensed the toll passes no problem. I appreciate it. ### 5/5 — Muito bom *2024-10-02* Prático, rápido, funcional e grátis! Excelente pra quem vai alugar carro no aeroporto MCO e não quer pagar as taxas abusivas das locadoras para contratar os totens de pedagio… ### 5/5 — From the UK 🇬🇧 *2024-09-21, version 3.6* This toll pass was so easy to use and when we dropped car off Alamo there’s box to return your pass there. ### 5/5 — Such a good idea *2024-07-09, version 3.1* So easy to use. The whole process, from downloading and registration in the app to finding the vending machine, getting the pass and linking to the hire car was just so simple. The faqs and help information is also well created. Having this encouraged us to travel a lot more around central florida as it removed the hassle of needing cash to pay tolls. ### 5/5 — Slick *2024-05-25* This was absolutely the slickest way to go. I’m not familiar with Orlando and was wondering if this would actually work. Well, I am sold! Be sure to enter your license plate number, I never had anything come back in error. What a savings! The clerk at Budget wanted me to get their program, I told him I was trying out the Toll Pass… his reply, “Yea, if it works.” What a horrible thing to say. I had enough to think about, didn’t need that unwelcoming comment. Toll Pass worked perfectly, I logged in without difficulty. ### 5/5 — Worth it 1000% highly recommend! *2024-04-11* Was looking for a viable option back in February 2024 to drive around Florida. Was ready to pay for the car rental toll pass, glad I didn’t! My car rental never went through, while stuck at Orlando Airport I saw the signage to sign up for this pass. I downloaded app from App Store and went and got my pass. A gentleman was there to help and that he did! It cost me an initial $10 to start the pass. I attached the licensee plate in the app just in case. Put the placard on mirror and off I went. Well, drove to Jacksonville and back to Orlando airport. Returned my rental car, dropped off placed in specialized box, took my flight back home. About 3 weeks later, maybe 4, my credit card reflected a credit in the amount of $7. Was ready to pay minimum $10 plus per day for the rental agency toll charge. That would have cost me and extra $30 which the car rental would have pocketed. To my surprise it cost me $3 for a whole three days! Highly recommend using this option if you can! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*