# Visonic-Go

> Remote control and monitoring for compatible alarm systems. (iPhone/iPad app by Visonic Limited.)

- Source: https://appshunter.io/ios/app/visonic-go/id989778273 (this page in markdown: same URL + `.md`)
- Developer: [Visonic Limited](https://appshunter.io/developer/1124883034)
- Category: Lifestyle
- Price: Free
- Rating: 4.56/5 from 273 App Store ratings · 72 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 200 MB
- Languages: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Greek and 16 more
- Released: 2015-11-21
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/visonic-go/id989778273/reviews.md

## What is Visonic?

Control and monitor your PowerMaster JCI alarm system anywhere, anytime. Whether you're at home, at work on a business trip or on vacation this app lets you control and monitor your alarm system locally and remotely. 

With this app, you can:

- Arm and Disarm the alarm system
- Partitions control 
- View status of various system devices
- Enrol, remove and bypass system devices 
- View system alarms, alerts, and troubles 
- View history of events with video verification   
- View protected premises via PIR cameras
- View alarm video from PIR cameras  
- Get push notifications from alarm system 
- Control PGM outputs devices 
- Etc

Parameters:

- Host Address: the interactive IP address or DNS name provided by security service provider or monitoring station 

- Panel ID: a unique specifier, typically the panel serial number provided my security service provider or monitoring station 

- User Code: the user's own panel's code

## Key features

- Arm and disarm alarm system
- Partition control
- View system device status
- Manage system devices
- View alarms, alerts, and troubles
- Video verification and camera feeds
- Receive push notifications

## What do users think of Visonic?

Overall sentiment: negative

**Pros**

- ✅ Reliable system when properly configured
- 📱 Remote access to arm/disarm alarm
- 🔔 Push notifications for alarm triggers
- 📊 Event history and activity logs
- 🎥 Integration with camera systems
- ⏰ Long-term reliability (10+ years for some users)
- 🔐 Biometric authentication options available

**Cons**

- 🐛 Frequent connection drops and timeouts
- ❌ Unreliable push notifications
- 🔐 Excessive security requirements (Face ID + password)
- 📝 Poor English and spelling mistakes
- 🎨 Unintuitive and confusing user interface
- ⚠️ Inconsistent terminology across devices
- 🔄 Forced updates that break functionality
- ⏱️ Slow app loading and response times
- 🚫 Cannot clear alerts or alarm history
- 🔌 Inconsistent connection with control panel
- 📱 No iPhone notification support for some users
- 🔑 Requires master PIN for all users
- ❓ Unclear jargon and terminology (BBA, etc.)
- 📞 No direct customer support for end users

**Commonly reported bugs**

- App crashes after PIN entry
- Certificate errors on login
- Biometric authentication not working properly
- User management data disappearing after updates
- App forgets panel connection details
- App logs users out unexpectedly
- Notification settings reset randomly
- Geofencing feature removed without warning
- Face ID enabled but still requires passcode
- Service unavailable errors
- Arming/disarming process hangs indefinitely
- Connection status not updating accurately
- Installer access cannot be revoked in newer versions
- Alarm notifications not working on iOS devices
- App incompatible with iOS 16 for some users
- Cannot add new users to app
- Unwanted siren sounds when arming
- Alarm state shows 'arming' forever after command

**Most requested features**

- Face ID only login without password requirement
- Ability to clear alerts and alarm events from app
- Time and date stamps on event logs
- Critical alerts functionality (alerts when phone on silent)
- HomeKit integration
- Public API for automation
- Apple Watch app support
- Geofencing feature (removed in recent update)
- Individual user PIN management
- Clear reference section with definitions
- Fault finder guide
- Better notification details in push messages
- Consistent terminology across all devices

## Recent user reviews (10 of 72)

All indexed reviews: https://appshunter.io/ios/app/visonic-go/id989778273/reviews.md

### 1/5 — Terrible app

*2025-07-05, version 2.30.2*

One of the worst apps on my phone. Full of spelling mistakes and bad English which make it difficult to understand.  
Yes it does the job - but I don't have a choice to use a better app for my alarm system. 
Unintuitive messy Home Screen. 
Why does it need face recognition AND a password?  Even my bank doesn't need that!

### 5/5 — iPhone Notifications

*2025-06-28, version 2.30.2*

Hello Visonic, I get alerts on the app when the alarm gets triggered. How do I get notifications on my IPhone when the alarm is triggered?

### 3/5 — App upgrade set off alarm

*2025-06-10, version 2.30.2*

House alarm was set off yesterday and we couldn’t reset it, as connection kept dropping out. Could this have been caused by new app upgrade?

### 5/5 — Visonic the best

*2025-05-29, version 2.28.3*

Our system has been proudly serving us well for well over 10 years ! Brilliant

### 3/5 — Sort Face ID

*2025-04-09, version 2.28.3*

Good app used for a few years simple enough but can’t clear alerts or open with Face ID please sort

### 5/5 — Visonic

*2025-01-20, version 2.24.4*

Best alarm system

### 1/5 — Just poor

*2024-10-04, version 2.24.4*

Can’t clear errors or alarms ever, app takes an age to load, hasn’t seen a single update in a year using it.

### 4/5 — Crazy complicated

*2024-08-30, version 2.24.4*

Eventually got it to work with our alarm system, not easy. THEN they updated the app!! Since then it asks for passwords to even get into the app which took ages to set up and time consuming to use. Made a bit easier by setting up Touch ID. Can’t do the same on my husbands phone it won’t accept anything we put in. Our alarm supplier don’t seem to understand what is going on. All in all, useable if you can get round the technology but useless if you can’t. Update: engineer eventually came. Looked at control panel - last engineer hadn’t set the control panel right to use with app. Rectified but only with engineer giving me endless instructions. If I lose the app again I fear I will not get it to work. So good when it works but ITS NOT USER FRIENDLY TO SET UP.
Oh my goodness when the alarm sounds on your phone it’s like WORLD WAR III

### 5/5 — Brilliant

*2024-08-06, version 2.24.4*

Fantastic service can’t fault it would highly recommend

### 5/5 — Great ssrvice

*2024-06-14, version 2.24.4*

Simple alarm that totally does the job

## Frequently asked questions about Visonic

### What does the Visonic-Go app do?

This app allows you to control and monitor your Visonic PowerMaster JCI alarm system remotely. You can arm and disarm the system, check device statuses, view event history with video verification, and receive push notifications for alarms and troubles.

### What are the key features of the Visonic-Go app?

Key features include arming/disarming the alarm, partition control, viewing device status, enrolling/removing/bypassing devices, viewing system alarms and troubles, video verification from PIR cameras, and receiving push notifications.

### Is the Visonic-Go app free to use?

Based on the provided information, the app is free to download and use. There are no mentions of subscription fees or in-app purchases for core functionality.

### What information do I need to set up the app?

To set up the app, you will need the Host Address (interactive IP address or DNS name), the Panel ID (typically the panel serial number), and your User Code for the alarm panel.

### Who is the Visonic-Go app intended for?

This app is designed for users who own a Visonic PowerMaster JCI alarm system and want to manage and monitor it from anywhere, whether they are at home, at work, or on vacation.

## Version history (last 5 releases)

### 2.30.2 — 2025-06-09

◦ PowerManage 4.18 support

New Features:
◦ Extended doorlock configuration by Security Access parameter
◦ Configurable dashboard for system control and representing actual information
◦ Weather forecast for panels as dashboard widget
◦ Multiple actions and time delays are available for configuration for Home Automation Rules
◦ Video on demand is available as a trigger and action for Home Automation Rules
◦ Thermostat activity is available as a trigger and actions for Home Automation Rules
◦ Representation of battery level and status for devices
◦ Added basic filtering for cameras screen
◦ New arming options for IQ panels
◦ PNG logo format for application customizations
◦ History of video on demand items is available now
◦ Added support for new devices
◦ Updated and enhanced viewing streams from RTSP cameras in different modes.
◦ Brightness condition is available for Home Automation Rules

Bug fixes: 
◦ Malfunction and unreachable statuses are not updated in Automation page for Z-Wave devices
◦ It is impossible to turn on/off output for Dual Path
◦ Home Automation Rule is displayed with incorrect schedule after changing time in phone settings
◦ Auto rotation is not working for RTSP camera view
◦ Blocking time is not displayed when user was blocked after several invalid login attempts
◦ Users with weak passwords can’t remove their accounts
◦ Custom time value is not saved for PGM timer
◦ Some events and troubles are represented as Unknown
◦ Humidity level is not shown for some devices
◦ Unable to set custom timezone when setting panel time
◦ Minor UI fixes and improvements

### 2.28.3 — 2025-01-29

New features:
- Added PGM outputs as action for Home Automation
- Added ability to define time delay for Home Automation
- Automation enhancements for DualPath panels

Bug Fixes:
- Fixed alarm activation when partition is not selected 
- Fixed inability to disarm system after activating alarm for particular partitions
- Home automation buttons don't work on BLE320 panels

### 2.28.1 — 2025-01-28

- PowerManage 4.16 support
- IQ panels support
- Bug fixes
- New features

### 2.24.4 — 2023-12-12

- Bug fixes.

### 2.24.3 — 2023-06-29

- Support PowerManage 4.12
- Panic / Emergency / Fire widget
- Added ability to remove account from server
- Added Rule Engine for Home automation scenarios
- Duress code support

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## More apps by Visonic Limited

- [Garda Alarm](https://appshunter.io/ios/app/garda-alarm/id1159705322)

All apps by Visonic Limited: https://appshunter.io/developer/1124883034

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*