My Subscription though active but not recognised by App and asking me to subscription of pro plan
However looks like having some bug during updates. It is not recognising my active subscription for pro plan and asking me for subscription
Pls look into this and resolve
Nair
Response from developer
Hi there! We’re sorry for the trouble after your upgrade. Please make sure you’re logged in with the same account. If the issue continues, feel free to contact our support team. Thanks so much for using Visty!
Lost all my cards
Response from developer
We’re really glad to hear you enjoy the app! We’re very sorry you got signed out and lost your uploaded cards — that shouldn’t have happened. We’re actively investigating this issue to make sure it doesn’t happen again, and we’re working on better ways to keep your data safe. If you’d like help recovering your cards, feel free to reach out to us at support@visty.app. We’re here for you!
Lost all my cards
Response from developer
We’re sorry to hear about the trouble you experienced. The latest version of the app includes a feature that helps sync data from older versions so that you won’t lose your past scans. If you encounter any issues with data transfer, please feel free to contact us directly—we’re happy to help make things right.
Huge improvement!
Response from developer
Thank you so much for your kind words and long-time support! We’re thrilled to hear that you’re enjoying the new design and features like folder organization and AI scanning. Your feedback truly motivates us to keep improving the app and delivering the best experience possible. Stay tuned — we’ve got more great updates coming soon!
