# Visual Assistance

> Remote expert assistance via live video, audio, chat, and document sharing. (iPhone/iPad app by Windmöller & Hölscher.)

- Source: https://appshunter.io/ios/app/visual-assistance/id1568712676 (this page in markdown: same URL + `.md`)
- Developer: [Windmöller & Hölscher](https://appshunter.io/developer/1568712678)
- Category: Utilities, Productivity
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings
- Age rating: 4+
- Requires: iOS 11.0 · 43 MB
- Languages: English
- Released: 2021-09-08
- Data updated: 2026-06-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/visual-assistance/id1568712676/reviews.md

## What is Visual Assistance?

Work side by side with the experts of the W&H Information and Diagnostic Centre (IDC). Our service engineers digitally support you during troubleshooting as if they were directly on site – thanks to audio and video transmission in real time. Integrated chat functions and the display of technical documents or instructions facilitate the exchange of information. Benefit from fast support without waiting times, reduce downtime and increase your productivity – with Service Sight by Sight.

Your possibilities with Visual Assistance:

- Share your live view and audio with W&H experts
- Take and share photos
- Receive helpful live markings in pictures from our experts
- Use chat or voice chat communication with automatic translation functions
- Gain insight into documents such as technical drawings or circuit diagrams

## Key features

- Live video and audio sharing
- Photo capture and sharing
- Live markings on images
- Chat and voice chat with translation
- Document display (technical drawings, etc.)
- Real-time expert support


## Frequently asked questions about Visual Assistance

### What is Visual Assistance?

Visual Assistance connects you with experts for real-time remote support. It uses live video, audio, and chat to help troubleshoot issues as if the expert were on-site.

### How does Visual Assistance help with troubleshooting?

Experts can see your live view, share helpful markings on images, and communicate via chat or voice with automatic translation to guide you through solutions.

### Can I share documents with experts using Visual Assistance?

Yes, the app allows you to gain insight into documents such as technical drawings or circuit diagrams, facilitating a comprehensive support experience.

### What devices does Visual Assistance support?

Visual Assistance is available for iPhone, iPad, and iPod devices.

### Is Visual Assistance free to use?

Yes, Visual Assistance is available for free and does not have in-app purchases or advertisements.

### How often is Visual Assistance updated?

The app was last updated on October 21, 2024, indicating active development and maintenance.

### What is the age rating for Visual Assistance?

Visual Assistance has an age rating of 4+, making it suitable for a wide range of users.

### What do users think of Visual Assistance?

Based on the available data, Visual Assistance has a perfect 5.0-star rating from 2 reviews, suggesting a very positive user sentiment.

## Version history (last 5 releases)

### 2.0.13 — 2024-10-21

Performance Improvements & Bug Fixes

### 2.0.10 — 2024-05-23

Improvements and bugfixes

### 2.0.0 — 2024-01-09

Bug Fixes & Performance Improvements

### 1.0.32 — 2023-08-25

Bugfixes and Imrpovements

### 1.0.27 — 2022-12-21

Bugfixes during first time usage

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## More apps by Windmöller & Hölscher

- [W&H RUBY](https://appshunter.io/ios/app/w-and-h-ruby/id1580019014)

All apps by Windmöller & Hölscher: https://appshunter.io/developer/1568712678

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*