# Visual Support > Remote visual support for agents and professionals via device camera or screen sharing. (iPhone/iPad app by SIGHTCALL.) - Source: https://appshunter.io/ios/app/visual-support/id935317995 (this page in markdown: same URL + `.md`) - Developer: [SIGHTCALL](https://appshunter.io/developer/935317994) - Category: Business, Productivity - Price: Free - Rating: 3.20/5 from 35 App Store ratings · 26 written reviews indexed - Age rating: 12+ - Requires: iOS 14.0 · 16 MB - Languages: French (France), German (Germany), American English, Bulgarian, European Spanish, Finnish, Greek, Italian, Japanese, European Portuguese and 2 more - Released: 2014-11-21 - Data updated: 2026-09-08 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/visual-support/id935317995/reviews.md ## What is Visual Support? The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen. To use this application you must be invited via SMS or start the interaction from a webpage. To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session. During the interaction you can leverage advanced capabilities as: - HD Audio - Video frame rate auto adapt - Screen sharing and co-browsing - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording The app does not allow the remote agent to access any data stored on your device. ## Key features - Live camera feed sharing - Screen sharing and co-browsing - Remote pointer - Drawing and annotations - Session recording - Pause video and save photos ## Recent user reviews (10 of 26) All indexed reviews: https://appshunter.io/ios/app/visual-support/id935317995/reviews.md ### 1/5 — Poor service *2026-08-04* Unable to connect! Says enter url & does nothing! ### 1/5 — Frustrating *2025-11-02, version 5.8.3* The queuing system doesn’t work - when you finally get to position 1 you will then drop to 2 or 3. It’s endless. Then if you do get connected to whatever company the app will crash you back to the home screen half way through the call. So you end up at the end of the queue again… ### 1/5 — ทำไมรอนานจัง 30นาทียังไม่ได้ *2025-09-20, version 5.8.1* รอนานมากกกกกกก รอตรวจสภาพรถ จนตอนนี้ยังไม่ได้ รอมา30นาทีละ ### 1/5 — แย่มาก *2025-07-19, version 5.6.0* เสียเวลา งง ### 5/5 — ดีมากสะดวก *2025-02-21, version 5.5.6* เป็นแอพที่สะดวกมาก ทำให้การตรวจสภาพรถเป็นเรื่องง่าย ไม่ยุ่งยาก ### 5/5 — รีวิวตรวจสอบสภาพรถ *2024-12-09, version 5.5.2* ตอนแรกเห็นคอมเม้นด้านลบก็แอพหวั่นใจ แต่ของเราโอเคนะคะ โหลดแปบเดียว รอเจ้าหน้าที่ของประกันรถยนต์ของรู้ใจไม่นาน สะดวกดีค่ะ ### 1/5 — โคตรห่วย *2024-11-09, version 5.4.2* รอตรวจสภาพอยู่บนหน้าแอป อยุ่ชม นึง ต้องตามที่ คอลเซนเตอร์ ซึ่งก้อไม่ได้ทำไรให้นอกจาก รับเรื่องตรวจสอบให้นะคะ สรุป ถูกและดีไม่มีหรอกในโลกนี้ ### 5/5 — Tres bien *2024-04-09* Tres bonne application pour faire du support à distance, nombreuses fonctions disponibles ### 1/5 — ห่วยมาก *2024-01-06, version 5.0.3* ถ้ามีแล้วใช้ไม่ได้ก็ยกเลิกเถอะค่ะ เสียเวลา ### 1/5 — ห่วยแตก *2023-12-25, version 5.0.3* แอพห่วยมาก กดออกไม่ได้ต้องค้างหน้าจอไว้ โทรติดไม่มีคนรับ เสียเวลา ## Frequently asked questions about Visual Support ### What is Visual Support used for? Visual Support allows support agents to see what you see through your device's camera or by sharing your screen. This helps them provide remote assistance and troubleshoot issues more effectively. ### How do I start a Visual Support session? You must be invited via SMS or start the interaction from a webpage. After downloading the app, return to the SMS or webpage link to connect to the session. ### Does Visual Support have ads? No, Visual Support does not contain advertisements. The app is free to download and use without any ad interruptions. ### What devices is Visual Support compatible with? Visual Support is available for iPhone, iPad, and iPod devices. It is designed to work on Apple's iOS operating system. ### What advanced features are available during a Visual Support session? During a session, you can utilize HD audio, screen sharing, a live remote pointer, drawing and annotations, pausing video, and saving photos. Session recording is also an option. ### Does Visual Support access my device's data? No, the app explicitly states that it does not allow the remote agent to access any data stored on your device. Your personal information remains secure. ### What is the age rating for Visual Support? Visual Support has an age rating of 12+. This indicates it is suitable for users aged 12 and older. ### How often is Visual Support updated? The latest version, 5.8.5, was released on April 9, 2026. While the last update date is in the future, indicating potential for ongoing development, the app was initially released in 2014. ## Version history (last 5 releases) ### 5.8.6 — 2026-09-02 Minor bugs fixing ### 5.8.5 — 2026-04-09 Added support to Thai language ### 5.8.4 — 2025-12-18 Minor bug fixes and improvements ### 5.8.3 — 2025-10-30 Minor bug fixes ### 5.8.2 — 2025-10-16 Minor bug fixes. ## Apps similar to Visual Support | App | Rating | Price | Category | | --- | --- | --- | --- | | [Artlogic](https://appshunter.io/ios/app/artlogic/id1667609500) | 5.0 (2) | Free | Business | | [AAWA Meetings](https://appshunter.io/ios/app/aawa-meetings/id6444048080) | — | Free | Business | | [Usiminas - Extranet Mobile](https://appshunter.io/ios/app/usiminas-extranet-mobile/id1662385060) | — | Free | Business | | [Box for EMM](https://appshunter.io/ios/app/box-for-emm/id882085676) | 3.0 (21) | Free | Business | | [CRGO](https://appshunter.io/ios/app/crgo/id6443815000) | — | Free | Business | | [Humu](https://appshunter.io/ios/app/humu/id6443742620) | 3.0 (2) | Free | Business | ## More apps by SIGHTCALL - [AllianzConnX](https://appshunter.io/ios/app/allianzconnx/id1076369489) - [SightCall](https://appshunter.io/ios/app/sightcall/id1446467546) - [RSA Support](https://appshunter.io/ios/app/rsa-support/id1458622363) - [Visual Support – Corporate](https://appshunter.io/ios/app/visual-support-corporate/id1567186744) - [SightCall Expert](https://appshunter.io/ios/app/sightcall-expert/id6762464012) All apps by SIGHTCALL: https://appshunter.io/developer/935317994 ## Related topics [industry online support](https://appshunter.io/ios/topics/industry-online-support) · [3m remote visual support tool](https://appshunter.io/ios/topics/3m-remote-visual-support-tool) · [fromm visual assistance](https://appshunter.io/ios/topics/fromm-visual-assistance) · [tnt support](https://appshunter.io/ios/topics/tnt-support) · [cavanna support](https://appshunter.io/ios/topics/cavanna-support) · [hiboy app support](https://appshunter.io/ios/topics/hiboy-app-support) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*