# VisualMind: AI MindMap/Chatbot — user reviews > 329 indexed App Store user reviews of VisualMind by Asana Rebel GmbH, rated 4.50/5 from 3,305 ratings. - Source: https://appshunter.io/ios/app/visualmind-ai-mindmapchatbot/id6502063885/reviews - App overview in markdown: https://appshunter.io/ios/app/visualmind-ai-mindmapchatbot/id6502063885.md - Rating breakdown: 5★ 2,649 · 4★ 230 · 3★ 110 · 2★ 57 · 1★ 259 ## What do users think of VisualMind? Overall sentiment: negative **Pros** - 🚀 Impressive fast and accurate - 👍 Pleasantly surprised - 👍 Tellement parfait pour partager les concepts **Cons** - 🐛 Ambitious but Rubbish - 🐛 Nope - 🐛 Frustrating and limited functionality - 🐛 More Money Than Sense - 🐛 False advertising - 🐛 Out of date! - 🐛 Very poor export and interface - 🐛 Should be great - 🐛 Input limited to iPhone app - 🐛 Very superficial - 🐛 Full Version not being Honoured - 🐛 Poor product - 🐛 Scam, don't believe the spiel - 🐛 SCAM ALERT!!!!!! - 🐛 Way overpriced for the service - 🐛 High usage or unexpected error - 🐛 Hardly works - 🐛 Great at first - 🐛 Useless - 🐛 Eh.. - 🐛 Don't waste your time - 🐛 Needs improvement - 🐛 disappointed - 🐛 Disappointed - 🐛 SCAM ALERT!! - 🐛 Not worth it - 🐛 Needs work - 🐛 Not Worth the cost - 🐛 Not delivering what I needed - 🐛 AVOID Trash app scammy subscription model - 🐛 a mindmap you can't edit or control? - 🐛 App does not work on macOS - 🐛 Limited - 🐛 Can't create my own mind maps - 🐛 Explainable ai - 🐛 Disappointing - 🐛 Rubbish - 🐛 No way to cancel - 🐛 Not ready for prime time - 🐛 I WANT MY MONEY BACK!!! - 🐛 Disappointment - 🐛 What ?! - 🐛 Lame - 🐛 Scam **Commonly reported bugs** - Crashing when trying to create a custom mind map - Inability to save or export mind maps - Lack of functionality beyond preset templates - Subscription issues and inability to cancel **Most requested features** - Include an option to multi-select branches, sub-branches to be able to move items around - Allow users to hard press or interact with bubbles to copy suggestions to a more advanced AI app like ChatGPT for further development - Facilitate interactive scenarios where users can explore alternatives and make more informed decisions - Offer actionable steps to implement each suggestion - Allow users to ask more questions and dive deeper - Ability to edit the mind map - Ability to export the mind map to other formats like jpg, miro, figma - Ability to import mind maps into other programs ## Newest reviews (13 of 329) ### 2/5 — Předplatné *2026-03-20, version 1.5* Za předplatné 999 Kč na rok bych si představila víc než jen myšlenkové mapy ### 3/5 — Fecha desactualizada *2026-02-28, version 1.4.13* Si le preguntas que te de la fecha te dice que está en el 2023 y no reconoce nada después de esa fecha , ya les mandé 2 correos y no lo han arreglado .aparte si haces preguntas se queda trabado y no te contesta solo la primera vez , y ya hice de todo. No funciona !!!! ### 2/5 — cash back *2026-02-23, version 1.4.13* They just charged me 2x500 and I gave them a refund and nothing happened I've been waiting for my money for 2 weeks ### 3/5 — What Does Unlimited Mean *2026-02-04, version 1.4.13* On multiple occasions, I have received a message that I had reached my daily limit. Please advise ### 3/5 — DONT DO TRIAL! CAN’T CANCEL!! *2026-01-21, version 1.4.13* I am BEYOND frustrated with this app! I cancelled 4 days in and went to remove my acct to delete the app and it gave me an error message that I couldn’t! I sent a message with my screenshot cancellation & asked them to cancel again and deactivate my acct so I can delete the app!! Not before they charged me 20 dollars! I was so mad so I googled the company and found their email and emailed them AGAIN with all the screenshots asked them for a refund! Cpl days later… TRIED TO CHARGE ME 19.99!! I filed a dispute with Cash App and deleted the app. Today…TRIED TO CHARGE ME 19.99 AGAIN! I had to block the co.! What a headache!! And the email that u keep telling everyone to write you with?! That was the email I DID SEND MY MESSAGE TO AND U STILL AINT DONE ANYTHING … no refund yet!! Vicki UPDATE: Thank you to the company… they did finally refund my money. It’s been a bit ago, and today I received a message from them apologizing so I wanted to update to let y’all know that they DO listen… it just takes a bit. Therefore, I changed my review updating it to 3 stars. ### 1/5 — Worst AI app I’ve ever purchased *2025-12-27* I tried this out on a trial basis and did not cancel before the 14 day. Period. Ended therefore I got charged almost $100 for it and I’m stuck using it for a year. I have tried doing various things with it and it is very limited in what it can do. ChatGPT 4.0 is actually much more efficient than this and it’s free. It cannot proofread. It cannot read anything but text input I tried to give it a Microsoft word document and it can’t read that format. It also says it can’t proofread. I am using other programs to learn how to write proper prompts and scripts even under that too. I can’t seem to get this AI to perform a simple task for me. I would not waste my money on this and do not try the trial without canceling it before the deadline because you will get charged for it. **Developer response:** We're sorry to hear that we did not meet your expectations. Can you please send an email with more details to support@visualmind.app and we try our best to help you? ### 1/5 — Disappointed *2025-12-18, version 1.4.13* Really strange app. Trying to cancel subscription but unable to locate customer service for chat or email ### 1/5 — Sauvegarde *2025-12-17* Impossible de sauvegarder son travail dans un format réutilisable pour faire des modification. Même avec le compte « PRO » payant **Developer response:** Nous vous prions de nous excuser pour cette limitation, même avec un compte PRO. La possibilité d'enregistrer et de modifier votre travail est importante, et nous vous remercions de vos commentaires. Veuillez contacter notre équipe d'assistance à l'adresse support@visualmind.app pour obtenir de l'aide concernant ce problème. ### 2/5 — Can't read *2025-12-13, version 1.4.13* Hallucinating ### 1/5 — Not functioning after paying the subscription:( *2025-12-09* please be aware not all functionalities working after you paying the subscription, maybe is a part of their bussiness model to save energy and make more money I couldn’t download picture of the visual mind and i cannot even upload here the screenshot **Developer response:** It’s disheartening to hear that you’re facing issues with the app after subscribing. Your experience is important to us, and we appreciate you bringing this to our attention. We recommend using the in-app support to provide more details about the functionalities that aren’t working for you. Thank you for your feedback! ### 2/5 — Expectations are different *2025-11-27, version 1.4.13* I am a highly skilled program project manager and I thought this would be give more details ### 1/5 — Inexistwnt customer service *2025-11-26, version 1.4.13* I never agreed to a subscription renewal, but they still charged my credit card. And now, they won’t get back to me. Fraud! ### 1/5 — SCAM! DONT DO TRIAL! CAN’T CANCEL!! *2025-11-12, version 1.4.13* I am BEYOND frustrated with this app! I cancelled 4 days in and went to remote be my acct to delete the app and it gave me an error message that I couldn’t! I sent a message with my screenshot cancellation & asked them to cancel again and deactivate my acct so I can delete the app!! Not before they charged me 20 dollars! I was so mad so I googled the company and found their email and emailed them AGAIN with all the screenshots asked ng them for a refund! Cpl days later… TRIED TO CHARGE ME 19.99!! I filed a dispute with Cash App and deleted the app. Today…TRIED TO CHARGE ME 19.99 AGAIN! I had to block the co.! What a headache!! And the email that u keep telling everyone to write you with?! That was the email I DID SEND MY MESSAGE TO AND U STILL AINT DONE ANYTHING … no refund yet!! Vicki ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAM ALERT!! *2026-06-30, version 1.5* 2024 Although this app has potential, is still far from being a paid app. $30 for an app that doesn’t work? I can’t ask a question… I can only choose from the questions already written there. Then it has one level of ramification and a second level. That’s it! You can’t edit anything… you can keep asking questions… AND YOU CAN’T CANCEL NEITHER!!! I had to dispute the charges on the same day. I FEEL ROBED!! —- 2026 I just noticed I have been charged again for this! $59.99!!! Last year too!! There is no option to cancel!! ### 1/5 — DO NOT PURCHASE *2026-06-11, version 1.5* They overcharged me and will not pay me back. ### 1/5 — 10 questions in I still can’t use the app *2026-06-06* The number of questions asked when you load is like an app unto itself. Do not recommend, it’s data gathering. **Developer response:** We appreciate your fantastic feedback and enthusiasm! ### 1/5 — Useless *2026-02-16, version 1.4.13* Useless now since it uses Chatgpt 4.0 ### 1/5 — Update to Deceptive Practices Review *2026-01-30, version 1.4.13* The app is great; however the developer did not honor the proposed promotional 50% savings price - $34.99 but when purchasing the price was back to $69.99 almost twice. I probably wouldn’t mind to pay it it they were monthly installments, but promoting the price and attempting to double the price doesn’t seem fair practices considering people make such purchase’s automatically ### 1/5 — Мошенники *2026-01-19, version 1.4.13* Невозможно отменить подписку, поддержка не отвечает, списывают деньги ### 1/5 — Trap *2026-01-17, version 1.4.13* This is trap . Becareful tries to charge you for year without permission ### 1/5 — Can’t cancel *2026-01-17, version 1.4.13* I can’t find how to cancel this app. I was in trail and don’t want it. ### 1/5 — They will bill you for a year if you try to cancel *2026-01-13, version 1.4.13* I canceled a few day after I got the app and they said it was cancelled. 30 days later got billed for $130 for the year. Be warned! Shady app!! ### 1/5 — Cancellation issues *2026-01-06* I canceled the service because it wasn’t working for me. I continue to be billed for the next three months. I contacted visual mind via email. Visual mind claimed that I was not on their customer list and proceeded to blame Apple for the charges. I spoke with Apple. They said the charges came from visual mind and that I would need to speak to the bank. I had to speak with my bank and had to dispute the charges I am file a fraudulent charge claim with my bank that was over $200. I spent three months trying to cancel this service only to get the runaround. **Developer response:** We understand how frustrating cancellation issues can be, and we sincerely apologize for any inconvenience this has caused you. Your feedback is important to us, and we would appreciate the opportunity to resolve this matter. Please send an email with more details to support@visualmind.app, and our team will do everything possible to assist you promptly. ## Most praised reviews (10 highest-rated) ### 5/5 — Love love love *2026-03-26, version 1.5* This app is amazing and so helpful if you are stretched too thin and have too much going on in life! This is the app for you! ### 5/5 — Love! *2026-02-27, version 1.4.13* So far, this app is excellent! It cost a little money but the free version is great! ### 5/5 — Excellent *2026-02-03, version 1.4.13* Excellent way to study, but the fonts are too small. I would appreciate it if an option is given to enlarge the font size ### 5/5 — Well done *2025-12-15, version 1.4.13* Thanks for this app, it’s really nice 🙌 ### 5/5 — Time Saver *2025-12-13, version 1.4.13* Supper helpful and Ann amazing time saver ### 5/5 — Export *2025-12-05* Tolle App. Der Export in ein mmp Format von Mindjet wäre toll **Developer response:** Wir schätzen Ihr positives Feedback und Ihre Anregung zum Export im MMP-Format! Vielen Dank für Ihre Unterstützung. ### 5/5 — Me gustó mucho *2025-11-10, version 1.4.13* Fácil de manejar !! ### 5/5 — Superb *2025-11-01, version 1.4.13* 🌟 ### 5/5 — Kudos developers team… *2025-10-20, version 1.4.13* Just what I’ve been looking for! ### 5/5 — Excelente App *2025-10-19, version 1.4.13* Espectacular muy intuitiva --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*