# Visuals2Go — user reviews > 85 indexed App Store user reviews of Visuals2Go by Bo Innovations, rated 4.30/5 from 1,364 ratings. - Source: https://appshunter.io/ios/app/visuals2go/id417882424/reviews - App overview in markdown: https://appshunter.io/ios/app/visuals2go/id417882424.md - Rating breakdown: 5★ 859 · 4★ 252 · 3★ 126 · 2★ 59 · 1★ 68 ## What do users think of Visuals2Go? Overall sentiment: positive **Pros** - 👍 User-friendly interface - 🚀 Easy to create visuals - 💡 Ability to add own photos - 🚀 Quick to set up and use - 👍 Great for non-verbal communication - 👍 Helpful for children with autism or speech difficulties **Cons** - 🐛 Subscription issues and loss of access to purchased content - 🔒 Lack of device support across platforms - 👎 Limited vocabulary and picture options in free version - 👎 Restrictive features in paid version - 🐛 Crashing and freezing issues - 👎 Confusing or unintuitive navigation **Commonly reported bugs** - Disappearing images after updates - Inability to delete or edit saved content - Printing and emailing functionality issues **Most requested features** - Option to save and reuse custom boards and sentences - Ability to adjust text size and formatting - Improved voice output quality and customization - More comprehensive library of images and vocabulary - Cross-device syncing of user content ## Newest reviews (14 of 85) ### 3/5 — Darn, it has been freezing up for me *2026-02-16* UPDATE: I just downloaded this app to my new iPad and my access has been killed. The developer states that previous owners of their original app can restore their access, but this did NOT work for me when I did so- I can no longer add my own images to print, which I definitely could with the original app. Without being able to add my own images, this app is no longer useable. PREVIOUS REVIEW: This worked really well for us in the past but is freezing up now. My iPad is very full, so it may be a memory issue, hopefully if others are having the same issue, this will be addressed. ### 2/5 — A few problems. *2025-07-30* Hello Bo innovations. I’ve recently tried this app. I’m looking for the right apps for my sister who has verbal shut-downs. I’ll say the good stuff and the bad stuff. Bad: The pictures are… kinda… nightmare fuel, to say the least. Every time the user tries to click one of the buttons, it makes the user scroll through all the buttons, which is annoying. It makes it very hard to communicate, especially since it does not have a sentence bar, or a keyboard. Good: the pictures are very easy to tell what they are, it’s pretty simple to use (kinda) and it doesn’t require the user to scroll too much. You can search for a button using a search bar at the top. It’s better for children under six years old. Thank you giving the time to read this review. ### 3/5 — Misleading Free Trial *2025-04-03* I removed two star because you guys were misleading with your free trials. The app is great and user friendly but why mislead customers that they have more than one free trial when you would still go ahead and charge them the second time!!! Please look into this! **Developer response:** Hi there, Thank you for your feedback and for your kind words about the app’s usability. We’re really sorry for any confusion caused. Just to clarify — Visuals2Go only offers one free trial per Apple ID. We don’t promote or allow more than one trial, and any charges after the trial period are managed directly by Apple’s subscription system. If you believe you were charged in error, we recommend reaching out to Apple Support for a refund request, as we don’t have access to their billing system. We truly value your support and appreciate the opportunity to clarify. Please let us know if there’s anything else we can help with. ### 3/5 — ABA therapist: my client is scared of the human faces *2025-01-23, version 6.6.7* I’m not surprised by this. The feelings cards depicting human likeness with uncanny features and stringy hair are quite visually repelling. May need a redesign ### 4/5 — Very useful for asd/ non-verbal *2024-04-29, version 6.6.3* I really like this app for my 5yo son and the fact I can upload my own pictures is fantastic as he responds great to real visuals but the only problem is when I record sound to go with card the sound is really low even though all my volume are at max on iPad, don’t know how to get round this to be able to hear my voice with cards ### 2/5 — Damn it! *2023-12-27, version 6.6.3* Not enough symbols ### 3/5 — Was good until …. *2023-08-09* First of all, the pictures started disappearing when you open up the card so I had to reload a bunch of those which was very time consuming. Then all of a sudden it didn’t recognize our subscription no matter what I did. So I deleted the app and then reinstalled it, and all of my son’s cards were gone. So I guess what, I canceled. I spent so much time setting this up for my son and lost all of that time. As long as it’s working, it’s a good app though. **Developer response:** Hi, sorry to hear you were having issues with the app. We understand this must be frustrating. Please check the memory of your device, usually when the device is out of memory, it can affect things being removed. Try to restore a backup from the Visuals2Go App’s settings to recover any lost data. There should be a backup if the device is connected to iCloud. You may contact support@visuals2go.com should you want further help resolve this issue. ### 3/5 — Lack of device support *2023-04-01* It is unfair that apps like this are only available on iOS and not Google. Forcing people with speech difficulties to choose iOS over Google. **Developer response:** Thank you for your feedback. Creating an Android and web version has been on our agenda for some quite time. We just had been unable to do so due to many factors. Visuals2Go though it looks simple, it is packed with features due to its growth over the years. This makes creating an Android and web version complex and costly. ### 3/5 — Subscription didn’t work *2022-07-04, version 6.6.2* The app is very easy to use. It’s helping my autistic son to understand routine and also how to communicate in English. His first language is Portuguese and we moved to Canada. I got the free trial to test and decide to go with the anual subscription as I noticed a huge progress with his English just in a few days. Unfortunately today he woke up to use the iPad and most of the cards are blocked and asking me to subscribe. I’ve tried many things to make work, but nothing helped. When I click “subscribe button” it confirms that my account has the one year package assigned to it. We are very upset with this bug, I sent an email to you guys but never got an answer. This is bringing lots of frustration to my son, because he goes there to make his sentences of the next step and is not available. ### 4/5 — Easy to use, wish the account could be the same across multiple devices *2022-04-07* We love this app! We needed something simple to Use and easy to Understand for my 6 year old with autism who Is nonverbal. He caught on super quickly and we love it! The library of cards has a great assortment and we love that we can record audio to attach to each card, organize them easily, and make our own cards. The only major drawback is that once I get it all set up with all of the cards he needs on a regular basis, organize them the way he needs them, and attach audio to every single card, it can only applies to the one device. So when his iPad needs to be replaced or if the battery on his iPad dies and he needs to use one of our phones to communicate with us, We have to set up every single app on every device from scratch. The account isn’t connected across devices. We also have to pay the same fee every single time for every device in order to have access to the larger library of cards. I really wish there was a way that we could make changes on the account, on one device, and have the changes be the same throughout every device. I would be willing to pay more in order to have this feature. Because Otherwise is at such a good fit for our family. We have not found anything else as simple to use. **Developer response:** Thank you for your feedback. Glad you love our app and you find it simple to use :) The app does have a Sharon feature that allows you to share the user across devices with a few simple steps. Please see the tutorial section on our website to see how to do this. Also, you shouldn’t have to pay for every device if you use the same iTunes account. Our app has also enabled family sharing, which means if you set up different iTunes accounts under family sharing, then everyone in your family will be able to use it at no extra cost. ### 4/5 — Glider to make small/large buttons *2021-05-21* We use this app, got monthly subscription for my 8 yo autistic son, the down part of it is the glider option which is recently added, it is so frustrating, even not touched pictures get so large that 4 pictures occupy whole I pad screen, I have emailed twice but no response wish they had option to lock the glider. **Developer response:** Hi, we do apologies for this, it was an issue on our end. But this has been corrected. Sorry for not responding to your other emails, we never received them. Hope the app is working well for you now :) ### 2/5 — A good program but charges different devices *2020-05-06, version 6.5.2* Allows me to talk to my son on my iPad but doesn’t acknowledge any subscription on your phone. I paid $60 dollars for the year. Hmmm... ### 3/5 — Good app but crashes when I try to change the voice *2020-02-22* It serves its purpose but the default voice doesn’t annunciate certain syllables like the letter R so I was hoping to change it. Keeps crashing when I open voice settings. **Developer response:** Thanks for your review. This has been corrected, please make sure you have the latest version of Visuals2Go. We apologise for the inconvenience. ### 4/5 — Sentences *2020-02-08* I wish the words within the sentences would become large as they are being touched or said in order the represent their visual significance in a stronger way. Little kids can only se that larger representation as you are choice making in the categories. It’s beautiful the way each word becomes large and isolated. It stimulates the visual brain. Unfortunately the demand for that is not carried through on the actual collected idea in the sentence. **Developer response:** Hi, thank you for your constructive feedback. We have definitely taken on board what you have said and we will look into whether we can implement something to improve the sentence bar :) ## Most critical reviews (10 lowest-rated) ### 1/5 — Paid for this outright years ago, now they’re charging us subscription for same features we bought! *2025-02-28* I’m really disappointed with the team at V2go. We have been using this app for my now 12 year old non-verbal autistic son for roughly the 7-8 years. We bought the pro version when we first downloaded the app and now the devs have changed to a subscription model and locked us out of features we PAID FOR and were using for years. My son relies on this app to communicate as do many other people, and to try and charge people twice for features the bought outright years prior is scummy business practice. No one who bought this outright should be charged again to use the features they paid for previously. Not only that, I tried emailing the team about it and received no reply. They clearly care more about monetizing their customers and those with special needs more than letting people use the features they paid for previously. You guys need to rethink your business model. **Developer response:** Hi, I'm really sorry to hear about your experience. We actually did not receive any previous email regarding this matter and appreciate you taking the time to share your concerns. Just to clarify, Visuals2Go was launched in 2017, and we did not have a "Pro version" at that time. It’s likely that you originally purchased our earlier app, Picture Card Maker, which included very basic features. Since then, we’ve built Visuals2Go from the ground up as a far more advanced app with significantly more functionality, and unfortunately, we could not technically merge the two apps. That said, we made a deliberate decision not to let Picture Card Maker lapse entirely. Instead, we created a way for past users to restore the original features they paid for — you can find this option in the Visuals2Go Store under “Restore Pro Version.” This process actually cost us a great deal in development time and resources, but we chose this path because we genuinely value our users and the impact this app has. We understand how important this tool is for families and individuals, and we are truly not in the business of profiting at the expense of those we serve. Our heart is to support the community with integrity, care, and transparency. Please reach out to us again so we can assist you directly. We're here to help ensure your son continues to have access to the tools he needs. Warm regards, The Visuals2Go Team ### 1/5 — Change *2024-10-19, version 6.6.5* Sad to see this program has gotten this way. A lot of special needs children can't afford a monthly fee. ### 1/5 — Junk *2024-08-03, version 6.6.4* Took me 5seconds to hear the terrible computer generated voice that is not very clear and talks very fast, also when it says “look” it doesn’t annunciate the ‘k’ so it just says “loo”. This will not help a child learn to communicate properly ### 1/5 — I thought it was free but it was an instant charge for $265+... *2023-10-28* I downloaded the FREE version and for some reason it tried charging me for the expert version. Lucky for me, I'm broke and I don't even have that amount of cash, but my bank account still has a pending from this 🙄 don't download. **Developer response:** This is not possible as Visuals2go Expert is a complete separate app from Visuals2Go (free version) on the App Store. Please check with Apple why you got billed for Visuals2Go Expert. I am guessing that Visuals2Go expert must have been mistakenly tapped. Hope you can work out what happened and consider changing the star rating and review. ### 1/5 — Deceptive App *2021-12-21, version 6.6.2* So disappointed with this app. I paid the promotional deal at 50% off. I was charged 60.00 and had access to various downloads . I downloaded some activities and topics. It worked for a week and now I have no access to those downloads. I requested a refund no one has responded to this matter! It is rip off!!!! ### 1/5 — Awfully restricted for money *2021-02-18, version 6.6* If this app is meant to help with speech, then the user should NOT be limited to two sentence words. Thankfully I’m only on the mild side of the spectrum (asd) ### 1/5 — No images after paying subscription *2018-11-04, version 6.1.2* So, I’ve paid for a monthly subscription, which I have immediately cancelled as upon downloading extra cards not a single image appeared. The cards are all there, with NO images. In settings the support option is greyed out so I can’t even ask for help! I would like a refund before I delete the app 😡😡😡 ### 1/5 — Very Disappointed *2018-09-10, version 6.0.5* I purchased this app a few year ago. With recent updates my albums have disappeared and I will have to remake all the cards I was using. I can no longer change the size of the cards without giving them more money. Huge money grab! It was a great app when I originally purchased it. Each update made it less useful for my needs. I don’t recommend this app any longer. ### 1/5 — Limited *2015-11-20* The limited number of visuals available in this app for the cost is crazy..... **Developer response:** The App has been significantly updated since then. Sorry if you felt the pricing was high back then, but we actually felt it was set quite low. The app now has a significant amount of images and we also now give an option for users to make requests if an image is not available. ### 1/5 — Disappointed *2014-12-28, version 5.1* I bought this thinking I was going to be able to make my own PECs and print them out. The directions are not clear, and it does not seem to work at all after figuring out what to do. ## Most praised reviews (10 highest-rated) ### 5/5 — App *2026-03-15* Having difficulty opening the app and have lost my folders. I have tried to contact. ### 5/5 — Great *2025-01-30* There are more advanced ones but this is great and you can tell the people making it are trying and care. **Developer response:** Thank you so much for your kind words and thoughtful feedback. Visuals2Go was created with heart, purpose, and a deep desire to make communication accessible to everyone. We really do truly care about our users, and the app exists because we believe every person has a voice the world needs to hear. Your support means a great deal to us, and we’re grateful to be part of your journey. ### 5/5 — Great app! *2023-02-05* My three year old son has cerebral palsy and doesn’t talk yet, this app has been fantastic for him to be able to communicate. It’s user friendly, reasonably priced and has great features. There has been a huge change in his personality and confidence because he is now able to express himself and feels better understood. Thank you Visuals2go! **Developer response:** Thank you for your positive feedback. So great to hear our app is helping your son communicate, gain confidence and show his beautiful personality :) ### 5/5 — Helpful addition! *2022-09-04* It would be extremely helpful to us adults with autism if you could save pre-assembled sentences. Like, let’s say you’re anticipating people asking a specific question so you anticipate answering with a specific sentence so you don’t have to go looking for the correct buttons to communicate. For example, having the sentence “I’m non verbal and I would like to purchase this,” ready at the single touch of a button! ### 5/5 — Really great app and support! *2022-03-03* I’m an early intervention (birth-3) Speech-Language Pathologist. I decided to try this app with a family I was working with because the little boy has autism and was blowing me away with his ability to use low tech AAC options. Within a week of introducing him to Visuals2Go, he was using it to make requests! I was so impressed by how quickly he was able to start using it to effectively communicate! The support was also fantastic. We emailed questions and were responded to very quickly. The app developer himself set up a zoom call with us to assist us further and show us some other ways to use the app which we didn’t think of (ex: making choice boards, using first/then language, visual aids, etc.) ### 5/5 — VERY EASY TO USE! *2022-01-07, version 6.6.2* I recommended this app to all my daughter’s therapists as well as her school. The feedback I’ve received is how easy it is to use and navigate compared to other apps. The creator of this app also have been so patient, available and so helpful on many occasions with some of my issues on my end. The videos, workshops has made the learning curve easy for me and my husband keep up the great work in continuing to support those that are in need of a voice! ### 5/5 — Amazingly responsive *2021-01-23* I am so impressed with the customer service and dedication. I actually contacted the company, because my daughters favorite food item was not on the app. They added it, but you needed a subscription. I emailed them a second time, and asked if they could add it for individual (one time) purchase, since we are just trying the app out at this time. They actually honored that request as well. I am blown away by how much they care, to respond so quickly, and then honor 2 requests. Especially when they could have just told me I needed to subscribe, but they were sympathetic to the fact I’m trying different things out to see what works for my daughter. I really recommend trying this app. **Developer response:** Thank you for the positive feedback. We are glad to be able to help :) ### 5/5 — Cat communication device *2020-09-23, version 6.5.8* My kitty can tell me what he wants and I can even tap it for him! ### 5/5 — Vision cards *2020-08-02, version 6.5.6* I love this app. Especially as you can add your own photos. ### 5/5 — Classified *2020-03-03, version 6.4.8* I like this app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*