# VisualSupport - RemoteCall > Real-time HD video streaming for remote customer support and issue diagnosis. (iPhone/iPad app by Rsupport.) - Source: https://appshunter.io/ios/app/visualsupport-remotecall/id808062409 (this page in markdown: same URL + `.md`) - Developer: [Rsupport](https://appshunter.io/developer/357442230) - Category: Utilities, Productivity - Price: Free - Rating: 4.00/5 from 12 App Store ratings · 4 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 24 MB - Languages: American English, French (France), Japanese, Korean, European Portuguese, Chinese (Simplified, China), European Spanish, Chinese (Traditional, Taiwan) - Released: 2014-02-10 - Data updated: 2026-08-31 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews.md ## What is VisualSupport? Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended. ## Key features - Real-time HD video streaming - Screen capture for analysis - On-screen drawing for clear communication - Easy 6-digit connection code - Remote support from any location ## Recent user reviews (4 of 4) All indexed reviews: https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews.md ### 5/5 — 카메라 영상공유용 *2024-03-05* 상담원이 깔라고해서 깔았고 카메라 화면 공유해서 해결했아요 ### 5/5 — Great App! *2018-12-05* We use this application for our company when troubleshooting with our customers. Makes the calls go by much quicker and less room for error. Highly recommended! ### 5/5 — Great App! *2018-11-01* Love the stop and drawing mode and the light control! ### 5/5 — Works great! Easy to share my camera. *2014-02-26* Simple to download, quick to install and connect with support agent. ## Frequently asked questions about VisualSupport ### What is VisualSupport used for? VisualSupport enables customers to stream live video of their issues to support representatives, facilitating quicker and more accurate problem diagnosis and resolution. ### How do I connect to a support session with VisualSupport? To connect, you simply need to download and launch the VisualSupport app, then enter the 6-digit connection code provided by the support representative. ### Can I use VisualSupport offline? No, VisualSupport requires a Wi-Fi, 3G, or LTE connection to stream video and provide remote support. ### What devices does VisualSupport support? VisualSupport is available for both iPhone and iPad devices. ### Is VisualSupport free to use? Yes, VisualSupport is available for free download and use. ### How often is VisualSupport updated? The latest version, 7.6.6006, was updated on February 24, 2026, indicating regular updates to improve functionality and performance. ### What is the age rating for VisualSupport? VisualSupport has an age rating of 4+, making it suitable for a wide range of users. ### Does VisualSupport have ads? No, VisualSupport does not contain advertisements, providing an uninterrupted user experience. ## Version history (last 5 releases) ### 7.6.7001 — 2026-05-27 - Other minor bug fixes ### 7.6.6006 — 2026-02-24 - Other minor bug fixes ### 7.6.5006 — 2025-11-25 - Other minor bug fixes ### 7.6.4005 — 2025-08-19 - Other minor bug fixes ### 7.6.3002 — 2025-05-27 - Other minor bug fixes ## Apps similar to VisualSupport | App | Rating | Price | Category | | --- | --- | --- | --- | | [Rinnai Central](https://appshunter.io/ios/app/rinnai-central/id6444321202) | 1.6 (341) | Free | Utilities | | [HQx Live](https://appshunter.io/ios/app/hqx-live/id1103321719) | 2.9 (37) | Free | Utilities | | [Sizing US/CA](https://appshunter.io/ios/app/sizing-usca/id1420112805) | 3.2 (13) | Free | Utilities | | [myTechnician](https://appshunter.io/ios/app/mytechnician/id1497041158) | 4.6 (36) | Free | Utilities | | [Rheem](https://appshunter.io/ios/app/rheem/id1604626837) | 4.6 (1,543) | Free | Utilities | | [Milwaukee® Pipeline Inspection](https://appshunter.io/ios/app/milwaukee-pipeline-inspection/id1505553923) | 3.0 (2) | Free | Utilities | ## More apps by Rsupport - [RemoteView.](https://appshunter.io/ios/app/remoteview/id389754503) - [MobileSupport - RemoteCall](https://appshunter.io/ios/app/mobilesupport-remotecall/id808046347) - [리모트미팅](https://appshunter.io/ios/app/id1052651289) - [RemoteCall](https://appshunter.io/ios/app/remotecall/id1540025312) - [Ai:repoto](https://appshunter.io/ios/app/airepoto/id6751481214) All apps by Rsupport: https://appshunter.io/developer/357442230 ## Related topics [rsupport](https://appshunter.io/ios/topics/rsupport) · [navien](https://appshunter.io/ios/topics/navien) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*