# Vitality UK — user reviews > 1,025 indexed App Store user reviews of Vitality UK by Vitality Corporate Services Limited, rated 3.60/5 from 45 ratings. - Source: https://appshunter.io/ios/app/vitality-uk/id794024908/reviews - App overview in markdown: https://appshunter.io/ios/app/vitality-uk/id794024908.md - Rating breakdown: 5★ 25 · 4★ 3 · 3★ 2 · 2★ 4 · 1★ 11 ## What do users think of Vitality UK? Overall sentiment: negative **Pros** - 🚀 Motivating to stay active - 🤝 Great policy with incentives **Cons** - 🐛 Inconsistent points tracking - 🕰️ Slow and unreliable app - 🔁 Constant login issues - 🤖 Poor customer support - 🎮 Childish 'find the dog' game - 🔽 Devalued rewards over time **Commonly reported bugs** - Missing workout and activity points - Inability to complete health profile - Frequent app crashes and freezes **Most requested features** - Seamless integration with fitness apps - Offline dashboard for points - Automatic background syncing ## Newest reviews (19 of 1,025) ### 2/5 — Not good value for money anymore *2026-08-17, version 7.11.1* Constant issues with app not updating points correctly so have to register them manually. And now having to play the ridiculous hunt Stanley game each Monday to earn rewards and most weeks you don’t find any. Vitality rewards are no where near as good as they were when I originally signed up. ### 2/5 — Awful *2026-08-17, version 7.11.1* Considering the app relies on health stats, the app really struggles to obtain data even if you workout 7 days a week.. ### 3/5 — Needs work *2026-08-15, version 7.11.1* Needs a widget to quickly show how many exercise points I have on the Home Screen, and I need to login every time I open the app which isn’t ideal. ### 3/5 — When it works, it’s great… *2026-08-15, version 7.11.1* The Vitality app is well designed when it works. However, if you do not log in daily or regularly or if you travel overseas, it is not unusual for points to be missing. To notify Vitality that points are missing is cumbersome as for some reason it can not pull your account details through to the form. The parts that work are great but considering so much of their program is based on earning points, it really should work smoother. For context, I’ve been with Vitality for nearly 5 years and have to report missing points usually every 2 months. (UPDATED 15/08/26) Thank you for clarifying the issue when travelling. Tbh that is not the main issue. It’s that points are regularly not captured even in the UK and the process to do this is cumbersome. Surely they are things that could be fixed? ### 3/5 — Ok *2026-08-15, version 7.11.1* App can be slow to refresh the points particularly if you don’t open it everyday. The rewards aren’t had good as they used to be. Some considerations need to be given to location. Not everyone lives near a Nero or Waitrose which means reward benefits are lost. ### 3/5 — Getting worse *2026-08-15, version 7.11.1* This is my second review and not as good. Basically I would not bother getting the app. You are meant to get points for working out hard but ever since I got my Apple Watch I’m constantly missing points meaning I’m having to pay some money towards my watch. It’s a very frustrating app after trying messenger and WhatsApp to get in contact with someone to sort out my points problem but getting nowhere. ### 3/5 — In the middle *2026-08-14, version 7.11.1* If I don’t log into the app it misses weeks of activity. And says I’m not active. Quite annoying. There are good benefits from the app but haven’t experienced any yet as it doesn’t always record my data. ### 2/5 — Worse and worse *2026-08-14, version 7.11.1* The partners have got worse and worse over the years. The rewards, not as good, eg a free cinema ticket swapped for half price in Vue. Not worth it at all. Then partner like Pizza Express added instead. Plus, the rigmarole to claim points changes continually to make it more time consuming and confusing to claim points that are missing. ### 3/5 — Pointless *2026-08-13, version 7.11.1* Not sure why I’m paying for insurance when its slower than dealing with the NHS ### 2/5 — Never seems to work. *2026-08-13, version 7.11.1* App is very buggy. Won’t always log you in, doesn’t seem To sync with you exercises apps and in turn won’t add points to your account!!! ### 2/5 — Slooooow *2026-08-13, version 7.11.1* This is one of the worst apps i have ever used. It is so slow to load and crashes often. Really embarassing ### 2/5 — Error *2026-08-13, version 7.11.1* Generally a good app but over the last few days the app it giving a constant error and not allowing sync with Apple health. Social media is reporting similar instances. ### 2/5 — App no longer updating points *2026-08-13, version 7.11.1* Since the weekend, the app is no longer updating activity points. I’ve deleted and reinstalled the app and now it it won’t even connect to Apple health. ### 1/5 — App hasn’t been working for months *2026-08-13, version 7.11.1* I’ve been unable to log into the app for months as an error message pops up every time. I’ve tried deleting, updating and adding the app again but still no luck and no where on vitality to ask for help on this. Has been a complete waste of money. ### 1/5 — Bad app *2026-08-13, version 7.11.1* I just joined on 1st February and it registered wrong my steps some days, others days don’t register at all, the total of the week is worng, I am a bit disappointed and I just joined Nothing changes, still working very bad, the points aren’t updated, sometimes you can’t use what you win because they have a issue, the worst app I have. ### 3/5 — Connection issue *2026-08-13, version 7.11.1* Can’t connect to apple health ### 2/5 — Poor app experience *2026-08-12, version 7.11.1* Doesn’t save login details including when unlocking with Face ID. Points take ages to update and only update when the app crashes. Recently stopped updating at all. Points from partners like Headspace never allocate despite setting up correctly. Customer service difficult to contact. Missing points support guide completely unusable. Do not recommend ### 1/5 — Connection issues! *2026-08-12, version 7.11.1* Disappointed! Never connects to my device, points are missed, failure to receive and perks! Reinstalled the app and now it no longer connects to the device ### 2/5 — Not linking to apple health *2026-08-12, version 7.11.1* The new vitality version with IOS 26.6 seems to be not compatible, I am not being able to connect to apple health to track steps after the update Any fixes please ## Most critical reviews (10 lowest-rated) ### 1/5 — App glitchy and doesn’t capture points *2026-08-16, version 7.11.1* App always has glitches and doesn’t capture points so often have to go in manually to add them. Also has offers that don’t work on app and several messages saying “we know there is a problem with this”. ### 1/5 — I hate finding that dog *2026-08-16, version 7.11.1* Whoever thought that after doing a whole load of exercise to earn points to turn into rewards it would then be a good idea to then dictate the level of rewards earned by trying to find a dog should not be with the company any longer. I hate the app every time it comes to that. I watch all my hard work disappear when I do not find any of this stupid dogs behind the a hedge. So demoralising and disheartening. Get rid of it and stop doing people out of prizes. ### 1/5 — Its always logging out *2026-08-15, version 7.11.1* Its keep always logging out and always keep me reset the password ### 1/5 — Worst app *2026-08-15, version 7.11.1* Terrible app, nothing positive to say….takes ages to open, or fails and have to try again, doesn’t register points, earn rewards and select and then doesn’t give them to you. Last time I reviewed I got a response saying it must be my phone, yet when reading other reviews they all have the same problem! 🤷‍♀️ ### 1/5 — Disappointing *2026-08-14, version 7.11.1* App requires multiple logins always seems to lag days behind missing Apple Watch data feels very clunky and continues to require operating a separate webpage to access additional features , apps GUI feels at least 5 years old and requires updating to market place levels. ### 1/5 — Extremely buggy *2026-08-13, version 7.11.1* Never runs smoothly - doubly frustrating when you get charged if it doesn’t pick up all your points ### 1/5 — Stopped Working Completely *2026-08-13, version 7.11.1* Used to be patchy and somewhat unreliable but has now become completely non-functional. Can’t login, a content loop of crashing. Deleted and reinstalled, same issue. Literally useless ### 1/5 — it’s not connecting on Health app *2026-08-13, version 7.11.1* it’s been a week it’s not connecting on Health app. so right now I can’t sync my steps, workouts or anything ### 1/5 — Won’t connect to Apple Health *2026-08-13, version 7.11.1* Previous versions have been fine but as others have said it won’t connect to Apple Health and therefore no activity points can be earned ### 1/5 — Can’t link apple health *2026-08-13, version 7.11.1* Just joined everyone was working fine. Now can’t link apple health app to earn points - frustrating ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-15, version 7.11.1* I love the app, the system to earn rewards base on your steps and your workouts ### 5/5 — Encouraging *2026-08-08, version 7.11.1* The experience through the app makes me goal driven, push myself to set targets and track my progress against it. The experience motivates me to stretch my targets and the journey to achieve them keeps me fit. ### 5/5 — Activity motivator *2026-08-02, version 7.11.1* The Vitality app is like a game where exercise gives point and I win rewards. As well as get fit. ### 5/5 — More points *2026-07-25, version 7.11.0* You should be able to gain more than just 8 points per day. Sometimes you can do well over 12500 steps and not be rewarded for this ### 5/5 — App *2026-07-19, version 7.11.0* Good app. Very easy to use and gives rewards for completing exercises. One criticism is that the app takes a few minutes to open, which is a little annoying. ### 5/5 — Easy to use *2026-07-19, version 7.11.0* Easy to use ### 5/5 — Vitality *2026-06-27, version 7.10.0* Working very well. ### 5/5 — It is very handy tool to how I am doing *2026-06-21, version 7.10.0* I like this app, it is very easy to navigate around my health ### 5/5 — Good app *2026-06-13, version 7.10.0* Like all the rewards ### 5/5 — Munya *2026-05-09, version 7.8.0* A sentinel at heart --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*