# Vitesy Hub — user reviews

> 48 indexed App Store user reviews of Vitesy Hub by Laboratori Fabrici srl, rated 4.00/5 from 83 ratings.

- Source: https://appshunter.io/ios/app/vitesy-hub/id1459078334/reviews
- App overview in markdown: https://appshunter.io/ios/app/vitesy-hub/id1459078334.md
- Rating breakdown: 5★ 50 · 4★ 12 · 3★ 3 · 2★ 3 · 1★ 15

## Newest reviews (13 of 48)

### 3/5 — How about actually telling me when my battery is low?

*2026-07-23*

Product is great, it actually works. The app, on the other hand, is another story. Like aren't we in a time right now where your app should be able to notify me when the devices battery is low? But like, do it consistently instead of maybe a couple of times a year instead of leaving me to figure out that the battery in my device is dead? Useless.

**Developer response:** Hi! Thank you for your feedback. We are sorry to hear that the app is not sending battery notifications. Please contact our customer service at support@vitesy.com so our team can run some tests and solve this issue for you!

### 3/5 — False notifications

*2026-07-03*

Nice air purifier but the false notifications are driving me crazy, it states “are you cooking?” And all the windows are currently all open, “high VOC levels” yes it’s hot and the windows are closed because the air conditioner is on, I’m not going to open the windows and let the hot air in, I’ve shut off the app notifications.

**Developer response:** Hello David, thank you for your feedback, and we're sorry the notifications became frustrating. Our sensors continuously monitor air quality in real time and are highly sensitive to normal environmental changes. Small variations in airflow, temperature, ventilation, dust, or even everyday movement can temporarily affect VOC and particle readings, sometimes triggering notifications even when there isn't an obvious source. These short-term fluctuations are a normal characteristic of real-time air quality monitoring. You can always disable the notifications and still monitor the air quality via the app :)

### 2/5 — Confusing design

*2025-03-21*

Not simple enough to find the info and settings needed. For example, what do the Shelfy blinking lights mean? 1 sec or 3 sec? Or the main graphic that shows the well being of the fridge, yet no actionable information as to how the current status is determined for my specific situation for how to make it better.

**Developer response:** Helllo! Thank you for your comment. We are sorry to hear about this. For Shelfy the flashing light (various speeds): means that the device is in purification mode, operating based on cycles. The flashing speed corresponds to the mode: slow blinking for Eco Mode (4.5s), moderate blinking for Crisper Mode (1.5s), and fast blinking for Performance Mode (0.5s). We appreciate your feedback regarding the lack of general information and we will work on improving it. If you need further information do not hesitate to contact our support team at support@vitesy.com 😊

### 3/5 — Weirdly Slow, Weirdly Big

*2025-01-19, version 5.3.6*

When the app does eventually finish loading, it works well enough. But it’s a crapshoot whether the app *does* finish loading. And you throw those dice again every time you tap, because I guess it has to load something every time you tap. It’s also 100 MB for no discernible reason.

### 2/5 — Privacy update broke app

*2024-06-13, version 5.2.1*

When I hit continue on the privacy pop up it doesn’t disappear and doesn’t allow me to accept the new policy. 

Otherwise the app has been great

### 2/5 — Now the privacy policy update is blocking terms and conditions

*2024-05-29, version 5.2.1*

Very poorly written app by developers who did not get good grades. Updated app and now the we have to agree to terms and conditions which are blocked by the “privacy policy update”. There are software test  programs that are free (have to code the test) or buy that can test every kind of mobile / tablet with different OSs.
Also when we open  the Vitesy why can it not go update each of the Shelfy in the app … why does one have to click and wait for refresh when an event of opening app has occurred .. again poor programmers who cant program “triggers” properly.
Good Product / Shelfy but the battery will not last the 30 day cleaning cycle ….

### 3/5 — Shelfy

*2024-04-04*

I realllly need the app to give me a phone notification when it needs to be charged. Like, a badge notification. Please let me know if I'm missing something, but I only see notifications related to air quality, cleaning the fridge, and disconnected from network. It pops up that it has a low battery when I open the app, but I don't open the app daily or even weekly.

**Developer response:** Hello, thank you for your review 💚 Our IT team is currently working on this feature so it'll be available in the near future 😉

### 3/5 — App now works again

*2024-01-12*

App now works. It’s functional but slow and awkward to use. I wish it would work with Siri. 

Previous review (11-Dec-2023): The most recent updates broke the app & it no longer works. It now generates an error message saying to logout but there is no way of doing so. The only option is to try again, which generates the same message. :(

**Developer response:** Hi! We're very sorry to hear this, please contact us at support@vitesy.com so we can fix this immediately and you can enjoy the app again 🌿

### 1/5 — after a month long outage, this app still doesn’t work

*2021-08-31, version 3.2.0*

this product is to air purifying what theranos is to bloodtesting. even when it worked, it was wildly inconsistent, but they’re in the midst of a month long outage. they claim everything is fixed, but it’s still doesn’t work. hey vitesy, in case you reply to this review asking me to register my device again - I DID, like four times, it still doesn’t work, no it isn’t my network. anyway, save yourself from being stuck with a $400 plant pot and avoid this. i’m currently looking at my options trying to recoup what i can from this scam.

### 1/5 — Disappointed!

*2021-08-22*

I was excited to finally get a Natede. The product is beautiful and the app and features look awesome and useful, but the app has been down for over a month and there is no sense of urgency or real concern from the team. I am lucky that the store I purchased it from is taking it back even though it’s been over 30 days.

**Developer response:** Hello! We are very sorry for this problem. You should have received an email about it. Everything is working now. Please download the last version of the app, remove your Natede from Vitesy Hub and add it again. We hope to see an update on your review 😊 thank you!

### 1/5 — Doesn't work

*2021-08-17*

Doesn't connect, did the trouble shooting and emailed them. Their response was basically they know it doesn't work. That was Aug 5, two weeks later still doesn't work, no update or change.

**Developer response:** Hello! We are sorry that the app didn't work. We were aware of the problem and now it's fixed. Now you just have to remove your Natede from the app and add it again. Please, let us know if everything is ok now so you can update your review 😊 thank you!

### 1/5 — Unreliable data

*2021-08-08, version 3.2.0*

3-years ago I backed this product on Kickstarter. The first arrived end of 2019, a second much later.  Sensor data is off for both, sometimes data shows, other times it’s missing.  The answer from support is almost always “a firmware update is coming”… but 20-months after receiving the 1st unit I see no improvement.  Perhaps the company should work on getting this product fixed and working for their early supporters before they start building new products.

### 1/5 — Why does it keep disconnecting?

*2021-08-06, version 3.2.0*

Ok got it to re-recognize my Natede, but keeps disconnecting or giving me Bluetooth error so I can't see the AQI status at all, or change the settings...

## Most critical reviews (10 lowest-rated)

### 1/5 — Terrible app

*2026-05-14, version 6.0.18*

Terrible produce.  Just no benefit seen.  App is very hit and miss.  Not worth the money.

### 1/5 — App crashes!

*2025-12-03*

Just bought a shelfy and as I am entering my info for my product in the app the app crashes! Still have not been able to get past the connect page until it freezes!

**Developer response:** Hello! Thank you for your feedback. We are sorry to hear about your experience with the log in. We recommend contacting our customer service at support@vitesy.com so they can forward this problem to the tech team and solve it as soon as possible :)

### 1/5 — Update broken it

*2025-10-03, version 6.0.0*

Can’t get past create account screen when I’ve got an account. No method to login or find login details. Do these devs actually test first. Made my vitesy unusable!

### 1/5 — Keeps reverting to performance mode

*2025-10-02, version 5.4.3*

Last a couple of days, ignore the settings you specify. Very frustrating

### 1/5 — Stuck

*2025-07-29*

Tried setting up my Shelfy and am stuck on the review page. They ask for a review while you are setting up, so I tapped the third star because I didn’t have experience with the product yet. Now I’m stuck with a $150 product I can’t use.

**Developer response:** Hello LoBeGr, thank you for your feedback.We are sorry to hear about your experience with the set-up. We recommend contacting our customer service at support@vitesy.com so they can forward this problem to the tech team and solve it as soon as possible :)

### 1/5 — TERRIBLE

*2024-07-07*

So far JUNK.  My fridge is always “Poor” and I just put it in my new empty SubZero…. POOR.  I rarely leave 1 star reviews on anything, but I want my money back, this product is one of the worst things I’ve ever purchased.  It doesn’t do anything but make noise, and telll me I’m Poor.

**Developer response:** Hello! We're sorry to hear this. The air quality is based on 4 factors: temperature, door openings, filter and fridge cleaning. The app shows a red dot near the values that need improvement, so you always know what you can work on in order to restore a good quality. You can contact us at support@vitesy.com to share any feedback or request, so we can do our best to improve your experience with Shelfy and our app 🥕

### 1/5 — Won’t connect

*2024-01-01*

Unfortunately this app and Shelfy product is not ready for prime time. Once the shelfy is set up it disconnects from the hub and won’t connect again. I tried to  reset the shelfy several times, but no luck, same results. For now, I’d recommend avoiding the product till they can fix the software. I’d be happy to revisit my review once this is fixed.

**Developer response:** Hello, thank you for your review. You can contact us at support@vitesy.com with more details so we can work on improving 💪🏻

### 1/5 — Waste of time, effort and money

*2022-04-17, version 3.4.2*

Absolute rubbish. They insist on you giving them your location. It’s a *plant pot* for goodness sake. When you refuse to, the “Add Device” process loops at step 12 “Set your Goal” and can’t complete. 

I threw it in the trash and bought a plant pot. Both the plant and I are much happier now.

### 1/5 — Useless app

*2021-12-15, version 3.3.2*

Cannot get it to connect on my Wi-Fi. Emailed Vitesy several times but they keep telling me to press the reset button, which I did 1000 times. I’ve just given up.

### 1/5 — Useless

*2021-11-05, version 3.2.3*

After so many years the Natede sensors still does not work correctly. Compared to my personal sensors temperature and humidity are way off. I do not trust the VOC and fine particles reading as well.
The funnier part is even two Natede next to each other have different readings.
Of course my app and my firmware are up to date.

## Most praised reviews (10 highest-rated)

### 5/5 — I Like This Thing

*2026-05-18*

If modern refrigerators were smarter, we wouldn’t need to monitor them with a special box. Until that day when refrigerators do become smarter, thank goodness for Vitesy.  It tells me if my refrigerator temperature is off, if someone is keeping the door open for long periods every day, ir if it is time to clean my refrigerator.

I wish this thing was smart enough that, after removing it to recharge and clean its filter, it would stop nagging me about being too warm, until the box was back in the fridge and had time to settle down and get an accurate temperature reading.

I also would appreciate it if there was a mode that showed me at a glance the status of all metrics.  Right now when it says that my fridge status is poor. I have to individually view each metric on its own screen, in order to discover what is making it unhappy.

Still, I find this device to be quite useful and even entertaining.  I started out skeptical, but now I am glad my daughter got this for me.

**Developer response:** Hi Gordon, thank you for taking the time to share your feedback. We truly appreciate it. Your insights have been noted and will be passed on to our development team to help shape future improvements to the app.

### 5/5 — Easy to operate

*2025-09-30*

Easy to use app. And we love our new Shelfy!

**Developer response:** Thank you for your feedback! We are happy to hear that you love Shelfy 🤩

### 5/5 — Seamless

*2025-09-28, version 5.4.3*

Very easy to use and navigate with the SHELFY.

### 5/5 — Working!

*2021-11-13*

Now works great, shows the information needed accurately from what I can tell. Do you offer replacement filters?

**Developer response:** Hello! Yeah, we are so happy to receive your positive feedback. Yes, please email us at support@vitesy.com with more info about your filter.

### 5/5 — Love this

*2020-11-07, version 2.0.4*

Love the app. It’s easy to navigate through and the data is clear. My husband and I now play detective trying to figure out what raises the VOC levels in the flat by using the data in the app. 😂 (plus, our Natade looks lovely in the corner of the living room)

### 5/5 — Follow up to first review

*2020-10-16*

I was able to contact tech support and get my Natede connected. One minor issue with the temperature not being calibrated but I am told that the app is being update to include this. Thank you guys for your help!

**Developer response:** Hello! Thanks for your review. Please, email us at support@vitesy.com so we can check your issue 🙂

### 5/5 — Excellent Product and App!

*2020-05-27, version 1.4.2*

Just installed my Natede in a few minutes, plus some extra cleaning for COVID-19 extra precautions. The APP works perfect!

I had to install my new Natede onto my Wi-Fi network in the same room as my wireless router on the main floor, after a few failed attempts in the basement Home Theater. Now working perfectly back in the basement.

Very cool hi-tech look with the very subtle white LED strobe effect that reminds me of “EVE” in Wall-E after finding a plant on the polluted Earth! Also, perfect integration with the APP. Nice job. 

After a few minutes I see on the APP that my VOC Level is at 2-3 and getting close to the unhealthy RED LEVEL at 3-4. This is what I was wondering about so I’m curious to see if the Natede will lower that to 1 or 0?

Great job on the APP and the Natede!

### 4/5 — Noticeable difference

*2026-05-13*

I noticed that food lasts longer especially cold cuts. I also learned that if you properly cover food items, then they dont give off the gas that helps to destroy the food product. Vitesy keeps the refrigerator fresh and decreases odor. So far i like it!!!

**Developer response:** Hi! Thank you for sharing you feedback with us. We are happy to hear that you like Shelfy and that your fruits and veggies last longer :)

### 4/5 — App. For tablet?

*2025-06-05*

Is there an application for a tablet?

 I was able to update on phone, but unsure how to do 
 so for the tablet, as application is specific for phone.. .

**Developer response:** Hello Lydia, thank you for your question. The tablet versions of the app currently available are adaptations of the mobile version. Our app is currently optimized specifically for use on smartphones. 😊

### 4/5 — Good products

*2024-07-12*

You have very good products, but you don’t have good service
I ordered my shelfy more than year ago and just received it last week
I consider this a very bad service 
Thank you for good products

**Developer response:** Thank you so much for your review! 🍓

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*